The Hershey Company Headquarters & Corporate Office

About The Hershey Company

The Hershey Company is one of the largest chocolate, confectionery, and snack manufacturers in North America. Its history began in 1894 when Milton S. Hershey established the Hershey Chocolate Company after earlier experience in the caramel business. Hershey later developed milk chocolate on a commercial scale and built the community of Hershey, Pennsylvania around the company’s manufacturing operations. The business was reorganized as Hershey Chocolate Corporation in 1927 and evolved over the following century into a global snacking company whose brands are recognized across chocolate, candy, mint, gum, salty snacks, and other food categories.

Today, Hershey operates through major business segments including North America Confectionery, North America Salty Snacks, and International. Its portfolio includes Hershey’s, Reese’s, Kit Kat in the United States, Jolly Rancher, Twizzlers, Ice Breakers, Almond Joy, Mounds, York, SkinnyPop, Dot’s Homestyle Pretzels, Pirate’s Booty, and other brands. Hershey markets and distributes products under more than 85 brands across approximately 65 countries. The company reported approximately $11.7 billion in net sales for 2025 and employed roughly 19,600 full-time and part-time employees worldwide at year-end, while broader investor materials round its workforce to approximately 20,000 employees.

The Hershey Company remains an independent publicly traded corporation listed on the New York Stock Exchange under ticker symbol HSY. A significant leadership change occurred in 2025 when longtime Chief Executive Officer Michele Buck retired from the CEO position and Kirk Tanner became President and Chief Executive Officer effective August 18, 2025. Hershey continues to maintain its historic corporate headquarters at 19 East Chocolate Avenue in Hershey, Pennsylvania. The company has not undergone a recent acquisition or ownership change that would replace its independent corporate identity, although the Hershey Trust Company and Milton Hershey School Trust continue to hold significant voting influence through the company’s Class B stock structure.

The Hershey Company Headquarters & Corporate Office Address

Current Headquarters

The Hershey Company
19 East Chocolate Avenue
Hershey, PA 17033
United States

The Hershey Company continues to officially identify 19 East Chocolate Avenue as its principal executive office and corporate headquarters. The address appears in the company’s current SEC filings, Investor Relations materials, privacy documentation, and corporate FAQs.

Corporate Office

19 East Chocolate Avenue
Hershey, PA 17033
United States

Hershey’s principal corporate office is located at the same address as its headquarters. Executive leadership, finance, legal, investor relations, strategy, corporate communications, human resources, and other enterprise functions operate through the company’s Hershey, Pennsylvania organization.

Mailing Address

The Hershey Company
19 East Chocolate Avenue
Hershey, PA 17033-0810
United States

Investor Relations and other corporate materials use this Hershey mailing address. Customers submitting ordinary product complaints should normally use Consumer Relations rather than sending unsolicited product samples directly to headquarters.

Other Important Address

Consumer Relations Department
The Hershey Company
19 East Chocolate Avenue
Hershey, PA 17033
United States

This address is published for consumer and privacy-related correspondence. Customers should include product packaging details, manufacturing codes, purchase information, photographs, and previous case information when relevant.

Quick Information

Corporate Phone Number

717-534-4200

This is the verified corporate telephone number listed with The Hershey Company’s principal executive office in its current SEC filings.

Customer Service Number

1-800-468-1714

This is Hershey’s primary U.S. Consumer Relations number for questions about products, ingredients, quality, packaging, product availability, and other consumer concerns.

Corporate Office Address

19 East Chocolate Avenue, Hershey, PA 17033, United States.

Headquarters Address

19 East Chocolate Avenue, Hershey, PA 17033, United States.

Email

investorrelations@hersheys.com

This is Hershey’s verified Investor Relations email. General consumer inquiries are handled through the official Contact Us form rather than one universal public customer-service email.

Industry

Chocolate, confectionery, salty snacks, packaged foods, consumer products, and global snacking.

Founded

1894 by Milton S. Hershey. The current corporate entity was organized in 1927 as a successor to the original business.

Number of Employees

Approximately 17,550 full-time and 2,045 part-time employees worldwide as of December 31, 2025, or roughly 19,600 employees in total.

Net Sales

Approximately $11.7 billion in net sales for fiscal 2025.

Corporate Office Hours

General public visitor hours for Hershey’s corporate headquarters are not prominently published. Consumer Relations is available Monday through Friday from 9:00 a.m. to 9:00 p.m. Eastern Time, excluding holidays.

Website

https://www.thehersheycompany.com/

Investor Relations / Careers Page

Investor Relations: https://investors.thehersheycompany.com/

Careers: https://careers.thehersheycompany.com/

The Hershey Company Products & Services

Hershey’s Chocolate

Hershey’s is the company’s flagship chocolate brand and includes milk chocolate bars, special dark chocolate, cookies-and-cream products, chocolate drops, baking products, and seasonal merchandise.

Reese’s

Reese’s is one of Hershey’s largest brands and includes peanut butter cups, Pieces, Take 5, seasonal shapes, bars, minis, and numerous chocolate and peanut-butter innovations.

Kit Kat

Hershey manufactures and markets Kit Kat products in the United States under license. The brand includes traditional wafer bars as well as seasonal, limited-edition, and flavor variations.

Jolly Rancher

Jolly Rancher includes hard candies, gummies, chews, ropes, lollipops, and other fruit-flavored confectionery products. The brand continues to expand through new flavors and product formats.

Twizzlers

Twizzlers is Hershey’s major licorice-style candy brand and includes traditional twists, filled products, bites, nibs, and other chewy candy formats.

Ice Breakers

Ice Breakers offers mints, gum, and breath-freshening products designed for convenient portable use.

SkinnyPop

SkinnyPop is part of Hershey’s North America Salty Snacks business and offers ready-to-eat popcorn in multiple flavors and package sizes.

Dot’s Homestyle Pretzels

Dot’s is a premium seasoned pretzel brand that became part of Hershey’s snack portfolio through acquisition. Products include original seasoned pretzel twists and additional flavors.

Pirate’s Booty

Pirate’s Booty offers baked puffed snacks marketed as a family-oriented snack alternative. The brand forms part of Hershey’s broader salty-snack portfolio.

Baking Products

Hershey produces cocoa, chocolate chips, baking bars, syrups, and other products used in home and commercial baking applications.

Seasonal Candy

The company produces extensive seasonal assortments for Halloween, Christmas, Valentine’s Day, Easter, and other occasions. Seasonal products include specialized packaging, shapes, gift products, and limited-edition flavors.

Hershey’s Chocolate World

Hershey operates and licenses Hershey’s Chocolate World attractions and retail experiences in multiple markets. These locations combine branded merchandise, food, attractions, entertainment, and chocolate-focused experiences.

The Hershey Company Corporate Phone Numbers

Corporate Phone Number

717-534-4200

This is The Hershey Company’s verified principal corporate telephone number and is listed with its headquarters at 19 East Chocolate Avenue.

Corporate Headquarters Number

717-534-4200

The same number serves Hershey’s principal executive office. Corporate callers can use it when they need a legitimate enterprise department rather than normal consumer assistance.

Headquarters Number

717-534-4200

This is the strongest verified headquarters-level contact for The Hershey Company.

Corporate Office Number

717-534-4200

The number connects with the Hershey, Pennsylvania corporate organization. Product questions should generally begin with Consumer Relations instead.

Customer Service Number

1-800-468-1714

Hershey Consumer Relations uses this toll-free number for product, ingredient, quality, packaging, availability, and general consumer concerns.

Customer Support Number

1-800-468-1714

Consumers can call or text this number Monday through Friday from 9:00 a.m. to 9:00 p.m. Eastern Time, excluding holidays.

Toll-Free Number

1-800-468-1714

This is Hershey’s primary toll-free U.S. Consumer Relations number and is also published for certain privacy-related questions.

Dot’s Customer Service Number

1-800-816-9644

Hershey publishes this specialized contact for Dot’s Homestyle Pretzels consumer inquiries.

SkinnyPop Customer Service Number

1-833-876-7267

Consumers with SkinnyPop product questions or complaints can call or text this specialized number.

Pirate’s Booty Customer Service Number

1-800-813-5809

This number is published specifically for Pirate’s Booty product inquiries.

Investor Relations Number

Public verified direct Investor Relations telephone number not prominently published.

Hershey directs investor communications primarily through investorrelations@hersheys.com and its Investor Relations website.

Transfer Agent Number

1-800-851-4216

Computershare serves as Hershey’s transfer agent. This number is published for domestic registered shareholders requiring account assistance.

How to Reach a Real Person at The Hershey Company

For a Hershey product, packaging, ingredient, food-quality, or consumer complaint, call 1-800-468-1714. Consumer Relations representatives are available Monday through Friday from 9:00 a.m. to 9:00 p.m. Eastern Time, excluding holidays. Hershey also offers live chat on weekdays and an online Contact Us form. Brand-specific numbers are available for Dot’s, SkinnyPop, and Pirate’s Booty.

Before contacting Hershey, retain the product package because manufacturing and production codes can help the company identify where and when an item was produced. Have the product name, package size, purchase date, retailer, manufacturing code, expiration or best-by date, photographs, and receipt ready when applicable. Do not dispose of a product involved in a serious safety complaint until the company or appropriate regulator provides instructions.

For corporate and shareholder matters, the Hershey headquarters can be reached at 717-534-4200. Registered shareholder issues should go to Computershare, while investor questions should be directed through Hershey’s Investor Relations department.

How to File a Complaint Against The Hershey Company

Complaints may involve product quality, foreign material, packaging, allergens, labeling, customer service, advertising, privacy, shareholder matters, or other Hershey products and services. Before escalating, retain the packaging, manufacturing codes, receipt, photographs, correspondence, and existing case number.

Step 1: Contact Customer Service

Call Hershey Consumer Relations at 1-800-468-1714 or submit the official Contact Us form. Explain the product, purchase information, problem, and requested resolution clearly.

Step 2: Contact the Relevant Department

Brand-specific concerns involving Dot’s, SkinnyPop, or Pirate’s Booty can use their dedicated consumer numbers. Privacy, shareholder, investor, media, employment, and food-safety matters should be routed to the corresponding specialized department.

Step 3: Request Supervisor or Management Review

If the initial Consumer Relations representative cannot resolve the complaint, ask whether the case can be escalated to a supervisor or product-quality specialist. Provide the existing case number and explain what remains unresolved.

Step 4: Use the Company’s Written Complaint Channel

Use Hershey’s online Contact Us form or send written correspondence to Consumer Relations Department, The Hershey Company, 19 East Chocolate Avenue, Hershey, PA 17033. Include supporting information but do not send irreplaceable original documents.

Step 5: Contact Corporate Headquarters

For a serious unresolved corporate matter, correspondence can be addressed directly to The Hershey Company at 19 East Chocolate Avenue, Hershey, PA 17033. Include previous Consumer Relations case details and copies of relevant evidence.

Step 6: Use the Specialized Complaint or Dispute Department

Food-safety, privacy, employment, securities, and shareholder complaints require different internal teams. Privacy matters can use Hershey’s privacy request process, while shareholder questions should go to Investor Relations or Computershare.

Step 7: File With the Appropriate Regulator

Food-safety and labeling concerns may involve the U.S. Food and Drug Administration or another food regulator. Advertising issues may fall within Federal Trade Commission authority, while employment and securities complaints involve separate federal or state agencies.

Step 8: Use Consumer Protection or Financial Dispute Options

Consumers with unresolved retail or consumer-product complaints can contact their state attorney general or consumer-protection office. Payment disputes relating to direct purchases may also be raised with the issuing financial institution when appropriate.

Step 9: Consider Formal Legal or Arbitration Procedures

For substantial personal injury, allergic reaction, food contamination, privacy, contractual, or financial claims, preserve the product, packaging, receipts, medical or repair documentation, and correspondence. Qualified legal advice may be appropriate when ordinary complaint and regulatory processes do not resolve a serious matter.