JetBlue
JetBlue Airways Corporation is a U.S. passenger airline headquartered in Long Island City, New York. The carrier calls itself New York’s Hometown Airline and operates domestic and international passenger flights throughout the United States, Caribbean, Latin America, Canada, and Europe. JetBlue is known for a customer-focused service model that combines relatively low fares with seatback entertainment, Wi-Fi, branded premium cabins, loyalty benefits, vacation products, and other travel services.
JetBlue was incorporated in Delaware in August 1998 and began passenger service on February 11, 2000, when its first flight traveled from New York JFK to Fort Lauderdale. By the end of 2025, the airline served 112 destinations and employed approximately 23,000 crewmembers.
The airline is currently led by Joanna Geraghty, Chief Executive Officer, who became CEO in February 2024. JetBlue continues to execute its JetForward business strategy, which emphasizes network focus, operational reliability, customer improvements, premium products, revenue initiatives, and restoring sustained profitability.
718-286-7900
JetBlue’s current SEC filings list this as the telephone number of its principal executive office.
1-800-538-2583
Also written as
1-800-JETBLUE
JetBlue continues to publish this number for customer assistance and multiple specialized support purposes.
JetBlue Airways Corporation
27-01 Queens Plaza North
Long Island City, NY 11101
United States
JetBlue Airways Corporation
27-01 Queens Plaza North
Long Island City, NY 11101
United States
JetBlue’s 2025 Form 10-K and current 2026 SEC filings confirm this as the principal executive office.
Joanna Geraghty
She has served as JetBlue’s Chief Executive Officer since February 2024.
Approximately 23,000 crewmembers
JetBlue reported this workforce level for 2025.
112 destinations as of December 31, 2025
Current 2026 corporate descriptions generally refer to more than 100 destinations across the U.S., Caribbean, Latin America, Canada, and Europe.
1998
Passenger operations began in
2000.
Nasdaq
Ticker
JBLU.
Investor Relations
718-709-2202
ir@jetblue.com.
JetBlue’s primary corporate Support Center is in Long Island City, with additional support centers in Orlando and Salt Lake City.
JetBlue operates a broad domestic network focused particularly on markets where it maintains a strong customer base, including New York, Boston, Fort Lauderdale, Orlando, Los Angeles, and San Juan.
Current network strategy emphasizes higher-value geographies and routes where JetBlue believes its differentiated product can compete effectively.
JetBlue operates international service to destinations in the Caribbean, Latin America, Canada, and Europe.
Its transatlantic expansion has made international premium travel an increasingly important part of the airline’s network.
Blue Basic is JetBlue’s entry-level fare option.
Restrictions, change rules, seat-selection benefits, and other features can differ from higher fare families, so travelers should review current fare conditions before purchasing.
Blue is a standard JetBlue fare product offering greater flexibility and benefits than the most restrictive base fare.
Specific inclusions depend on route and current fare rules.
Blue Extra is designed for travelers who value additional flexibility or priority benefits.
Features may include expedited airport services and other advantages subject to current fare terms.
JetBlue’s EvenMore product provides enhanced travel benefits and seating options beyond the standard economy experience.
Current boarding procedures give EvenMore customers priority in Group 2.
Mint is JetBlue’s premium cabin product on selected longer-distance and high-value routes.
It includes lie-flat or premium seating configurations on qualifying aircraft, upgraded meals and beverages, priority services, and a more premium onboard experience.
JetBlue announced BlueFirst in September 2026 as a new domestic first-class product.
It is scheduled to become bookable in fall 2026 and is designed around upgraded seating, premium onboard amenities, improved technology, and JetBlue’s existing service approach.
JetBlue has long differentiated its onboard product through connectivity.
Wi-Fi availability can depend on aircraft, route, technical conditions, and current inflight configuration.
Many JetBlue aircraft provide individual seatback entertainment.
The airline continues investing in onboard technology as part of its broader premium and customer-experience strategy.
TrueBlue is JetBlue’s loyalty program.
Members can earn and redeem points, access member benefits, use Points Pooling, qualify for Mosaic status, and participate in additional loyalty programs and credit-card benefits.
Mosaic is JetBlue’s elite loyalty program.
Current boarding rules provide Mosaic 3 and 4 members Group 1 boarding and Mosaic 1 and 2 members Group 2 boarding.
TrueBlue Points Pooling allows eligible members to combine points within a group.
This can help families or other qualifying participants use points toward travel more efficiently.
JetBlue Vacations combines flights with hotels, resorts, cars, and other trip components.
Dedicated Vacations support is available at:
1-844-528-2229.
JetBlue provides specialized support for group travel arrangements.
Current Groups support
1-888-538-2583, option 2
during published group-team hours.
JetBlue accepts checked baggage subject to current fare, route, size, weight, and fee rules.
Standard checked bags generally may not exceed 62 total linear inches or 50 pounds without additional oversized or overweight charges.
JetBlue currently permits customers on all fares to bring one carry-on bag and one personal item, subject to size requirements.
There is currently no standard carry-on weight restriction as long as the passenger can safely lift the bag.
Customers whose baggage is delayed or damaged can file an online claim.
Central Baggage Services is available at
1-866-538-5438.
JetBlue provides wheelchair support and other services for passengers with disabilities.
Accessibility-related post-travel complaints can be directed to:
1-855-232-5463
also known as
1-855-ADA-LINE.
Customers can search flights, manage trips, obtain travel information, access loyalty accounts, and use self-service functions through JetBlue’s digital platforms.
JetBlue continues investing heavily in digital products and technology as part of its JetForward strategy.
JetBlue Airways Corporation also owns Paisly, a technology-enabled managed travel-services subsidiary.
The business extends JetBlue’s customer relationship beyond the flight itself into additional travel services.
718-286-7900
This is JetBlue’s current headquarters telephone number in SEC filings.
718-286-7900
1-800-538-2583
Also
1-800-JETBLUE.
1-800-538-2583
This is the airline’s primary customer-support contact.
1-866-538-5438
This number is for Central Baggage Services and delayed or damaged baggage support.
1-855-232-5463
Also
1-855-ADA-LINE.
1-888-538-2583
Select
Option 2.
1-844-528-2229
Also
1-844-JBVACAY.
1-800-538-2583
Alternative
801-449-2525.
privacy@jetblue.com
Privacy correspondence can also be mailed to JetBlue headquarters, Attention: Chief Privacy Officer.
718-709-2202
ir@jetblue.com.
718-709-3089
corpcomm@jetblue.com.
JetBlue does not publish one universal billing-only support number.
Use
1-800-538-2583
for booking, payment, refund, and credit questions.
JetBlue does not prominently publish one universal applicant HR number.
For most reservations, account, fare, cancellation, flight, and service questions, call 1-800-538-2583 (1-800-JETBLUE). Have your six-character confirmation code, passenger name, route, travel date, ticket details, and TrueBlue number where relevant available before contacting support. JetBlue also provides online help tools for refunds, baggage, travel credits, boarding, documentation, and account issues.
For a specific baggage problem, call 1-866-538-5438 after filing the required baggage report. Accessibility-related post-travel complaints should use 1-855-232-5463, while JetBlue Vacations uses 1-844-528-2229. Using the dedicated department is generally more effective than routing every issue through general reservations.
JetBlue Airways Corporation
27-01 Queens Plaza North
Long Island City, NY 11101
United States
Corporate Phone: 718-286-7900
JetBlue’s 2025 Form 10-K and July 2026 SEC filings confirm this address as its principal executive office.
JetBlue refers to its corporate offices as Support Centers.
The Long Island City Support Center houses teams in areas including finance, communications, human resources, IT, marketing, procurement, operations strategy, and other corporate functions.
Joanna Geraghty
She became Chief Executive Officer in
February 2024.
Ursula Hurley
She is listed as JetBlue’s current Chief Financial Officer.
Warren Christie
He serves as Chief Operating Officer.
Approximately
23,000 crewmembers
were reported at the end of 2025.
JetBlue served:
112 destinations
as of December 31, 2025.
JetBlue serves destinations across
United States
Caribbean
Latin America
Canada
Europe.
JetBlue currently maintains three main corporate/support-center locations
Long Island City, New York
Orlando, Florida
Salt Lake City, Utah.
The Orlando Support Center includes JetBlue University, where new and frontline crewmembers receive training and orientation.
This makes Orlando a major operational training center rather than the airline’s principal headquarters.
The Salt Lake City Support Center supports JetBlue’s work-from-home Customer Support organization.
It is an important customer-operations location but does not replace Long Island City as corporate headquarters.
JetBlue Airways Corporation trades on
Nasdaq
Ticker
JBLU.
Before filing a complaint, gather your confirmation code, ticket number, flight numbers, dates, baggage claim information, receipts, photographs where relevant, TrueBlue number, and all previous support case information. A clear chronological record can make it easier for JetBlue or an outside regulator to determine what happened.
Begin by calling 1-800-538-2583. Explain the issue clearly and provide the reservation, flight, passenger, and payment details needed to locate the trip. Ask the representative to document the complaint and provide any available reference or case number.
If the problem is occurring during travel, contact a JetBlue airport or inflight crewmember immediately. Schedule changes, seating, misconnections, accessibility, baggage, and other operational problems can sometimes be resolved more effectively before leaving the airport.
Delayed or damaged bag complaints should first be reported through JetBlue’s baggage-claim process.
If additional assistance is needed, call
1-866-538-5438.
For a disability-related issue, ask an airport crewmember for a Complaints Resolution Official (CRO).
Post-travel accessibility complaints can use
1-855-232-5463.
If ordinary Customer Support cannot resolve the matter, request further Customer Relations review. JetBlue’s privacy and corporate materials identify Customer Relations at the Long Island City headquarters, and the main customer number remains 1-800-538-2583.
Written Customer Relations correspondence can be sent to
JetBlue Airways Corporation
Attn: Customer Relations
27-01 Queens Plaza North
Long Island City, NY 11101
Include copies rather than originals of receipts, tickets, correspondence, and supporting documents.
JetBlue’s current website terms specify formal notices to
JetBlue Airways Corporation
Attn: General Counsel’s Office
27-01 Queens Plaza North
Long Island City, NY 11101.
If an airline-service complaint remains unresolved, customers may file with the U.S. Department of Transportation when the issue falls within DOT air-travel jurisdiction. Accessibility complaints under the Air Carrier Access Act can also be submitted through the applicable DOT process.
Billing disputes may also be raised with the customer’s card issuer where appropriate. Serious unresolved claims should follow JetBlue’s Contract of Carriage, applicable legal terms, filing deadlines, and formal dispute procedures. Retain complete documentation until the matter is finally resolved.
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