CRUMBL
CRUMBL
Crumbl is a fast-growing dessert and bakery franchise best known for its large gourmet cookies, rotating weekly menu, signature pink packaging, delivery service, catering, mobile app, gift products, and expanding dessert lineup. Crumbl was founded in 2017 in Logan, Utah by cousins Jason McGowan and Sawyer Hemsley after extensive testing of chocolate-chip cookie recipes.
The company began with a single cookie concept and expanded through franchising, digital ordering, delivery, catering, and frequent menu rotation. Crumbl has increasingly broadened beyond cookies into cakes, pies, brownies, puddings, cheesecakes, and other limited-time desserts while maintaining its weekly-menu model.
Current privacy materials identify Crumbl Enterprises LLC, 2570 W 600 N, Lindon, UT 84042 as the company’s current Utah business address. Crumbl remains privately held and continues to expand through independently operated franchise locations.
Crumbl does not prominently publish one universal general corporate phone number in its current official consumer materials.
A single universal public phone number is not prominently published in current official Crumbl materials.
Customers should use the Crumbl app, store-specific contacts, and official digital support channels.
Crumbl Enterprises LLC
2570 W 600 N
Lindon, UT 84042
United States
Crumbl Enterprises LLC
2570 W 600 N
Lindon, UT 84042
United States
Privacy / Formal Consumer Questions: privacy@crumbl.com
Current Crumbl Terms specifically direct questions or complaints about the services to this email in the California consumer notice.
Dessert Restaurants, Bakery Franchising, Cookies, Catering, Delivery and E-Commerce
2017
Crumbl was founded in Logan, Utah.
Jason McGowan and Sawyer Hemsley
Crumbl operates a large and rapidly changing franchise network across the United States and international markets.
Because the count continues to change quickly, the current official store directory should be used rather than relying on an older static number.
Privately held
Crumbl does not publish public walk-in corporate-office hours.
https://crumblcookies.com/careers
The Milk Chocolate Chip cookie is Crumbl’s foundational product and the recipe that helped launch the company. The founders built the original business around perfecting a premium chocolate-chip cookie.
Crumbl changes much of its menu on a weekly basis, allowing customers to try new and returning flavors frequently. This rotating-menu approach is one of the brand’s defining operating features.
Specialty cookies include flavors inspired by cakes, candy, breakfast foods, seasonal desserts, and other bakery products. Designs, toppings, fillings, and frosting styles vary by week.
Crumbl has expanded into cake-style desserts beyond traditional cookies. Product availability depends on the current menu cycle and participating store.
Selected weekly menus can include cheesecake-based desserts and other chilled bakery items.
Crumbl periodically offers pie-inspired products and full dessert items as part of seasonal and limited-time rotations.
Brownie-based desserts are included in Crumbl’s expanding non-cookie menu and may feature toppings, frosting, fillings, or mix-ins.
Crumbl has added chilled desserts and spoonable products to selected menu rotations, broadening the brand beyond baked cookies.
Selected stores and promotional periods offer smaller-format desserts or mini versions designed for sharing, parties, and sampling.
Crumbl provides catering for offices, parties, weddings, school events, corporate gatherings, and other occasions. Catering assortments can include cookies and other qualifying desserts.
Customers can order delivery through the Crumbl app and other supported digital channels. Delivery fees, minimum order values, and coverage areas vary by location.
Customers can place an order through the app or website and pick it up at their selected Crumbl store.
Customers can order directly at participating stores through the counter or available in-store ordering systems.
The Crumbl app supports ordering, store selection, account management, loyalty participation, menu browsing, and delivery.
Crumbl sells gift cards and digital gifting options that can be used for qualifying purchases.
Crumbl sells branded merchandise including clothing, hats, drinkware, plush products, keychains, socks, blankets, and other accessories.
Crumbl offers franchise opportunities to qualified operators. Its franchise materials emphasize the company’s 2017 founding, rotating menu, delivery, catering, and scalable operating model.
No universal verified public corporate number is prominently published.
No separate verified headquarters switchboard is prominently published.
Not publicly listed.
Not publicly listed.
No universal public number is prominently published in Crumbl’s current official materials.
Use the Crumbl app, official website support tools, or local store.
No universal toll-free Customer Service number is currently verified.
No traditional consumer sales number is published.
No separate universal billing number is publicly listed.
No universal regional-office number is published.
Each Crumbl store can have its own local phone contact.
Use the official store directory
https://crumblcookies.com/stores
No universal global Customer Service number is published.
No corporate emergency hotline is publicly listed.
Not applicable.
Crumbl is privately held.
No permanent universal press number is prominently published in the current official consumer materials.
No universal public applicant HR number is prominently published.
Not applicable.
Catering and large orders should be arranged through the store or catering system.
For a store-order, refund, missing item, food-quality issue, or employee complaint, contact the specific Crumbl location that handled the order first. Have the store location, order confirmation, transaction date, photographs where relevant, and payment details ready.
If the issue involves an app order, delivery, gift card, loyalty account, or other digital service, use Crumbl’s official app or web support route and preserve screenshots of the order and correspondence. The absence of a prominently published universal Customer Service number means digital support and the local franchise store are the primary first-line channels.
For formal privacy or digital-service complaints, current Terms provide privacy@crumbl.com, and the company identifies its Utah address as 2570 W 600 N, Lindon, UT 84042.
Crumbl Enterprises LLC
2570 W 600 N
Lindon, UT 84042
United States
The same Lindon address is the current business address identified in Crumbl’s global privacy materials.
No separate universal customer mailing address is prominently published.
For privacy and formal digital-service matters, use the current corporate address above and privacy@crumbl.com.
Crumbl was founded in Logan, Utah, but current corporate materials identify Lindon, Utah as the present business address.
Complaints may involve an incorrect order, food quality, delivery, refund, app issue, gift card, store employee, catering order, franchise location, privacy concern, or another Crumbl service. Keep the receipt, order number, store location, photographs, payment record, and prior correspondence.
Start with the Crumbl store that fulfilled the order or use the official digital support channel in the app or website. Provide the order number, purchase time, store, and a concise description of the issue.
Use store management for food, staff, pickup, or local refund issues. Use digital support for app, delivery, loyalty, and account problems. Privacy questions should use privacy@crumbl.com.
If the initial employee cannot resolve the issue, request review by the store manager, franchise owner, or higher-level support representative. Provide the original complaint details and any prior response.
Submit the complaint in writing through the official support process so there is a documented record. Include screenshots, order confirmations, and photographs where relevant.
For serious unresolved matters, send correspondence to Crumbl Enterprises LLC, 2570 W 600 N, Lindon, UT 84042.
Privacy and certain digital-service complaints can be sent to privacy@crumbl.com. Review Crumbl’s Terms before escalating a contractual dispute.
Food-safety issues may be reported to the local or state health authority. Privacy issues may be submitted to the applicable privacy regulator where legally available.
For unresolved payment disputes, contact the card issuer or payment provider. Consumers may also contact their state Attorney General or consumer-protection agency. Crumbl’s current Terms specifically provide California consumers with the California Department of Consumer Affairs complaint contact.
Crumbl’s Terms contain an arbitration and class-action waiver notice for U.S. users. Review the applicable dispute provisions and consider legal advice before beginning arbitration or other formal proceedings.
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