Hannaford Bros. Co., LLC
Hannaford Bros. Co., LLC, commonly known as Hannaford Supermarkets, is an American supermarket chain serving customers throughout the Northeastern United States. The company traces its roots to 1883, when brothers Arthur, Howard, and Edward Hannaford began selling produce in Portland, Maine. Over the following decades, the business developed from a local produce operation into a major regional grocery retailer.
Today, Hannaford operates supermarkets across Maine, New Hampshire, Vermont, Massachusetts, and New York. Its stores offer groceries, fresh produce, meat and seafood, bakery and deli products, household goods, health and beauty products, pharmacy services, and online grocery shopping. Hannaford also operates Hannaford To Go at participating locations for grocery pickup and selected delivery services.
Hannaford is part of Ahold Delhaize USA and continues to operate as a distinct regional supermarket brand. The company maintains its corporate headquarters in Scarborough, Maine, and emphasizes fresh food, quality, value, community involvement, and locally sourced products. Hannaford’s 2024 community-impact report states that the company has 189 stores and approximately 30,000 associates.
1-800-213-9040
1-800-213-9040
Hannaford uses this number for general customer questions and product concerns. Hannaford product pages also publish this number for product questions and concerns.
Hannaford Bros. Co., LLC
145 Pleasant Hill Road
Scarborough, ME 04074
United States
145 Pleasant Hill Road
Scarborough, ME 04074
United States
Hannaford’s corporate headquarters are located in Scarborough, Maine. The same address is supported by current government records identifying 145 Pleasant Hill Road as Hannaford Bros. Co., LLC’s mailing address.
Hannaford does not currently publish a general customer-service email address. Customers are directed to the official Contact Us system. For mobile-app support, Hannaford lists mobile@hannaford.com.
Supermarkets and Grocery Retail
1883
Ahold Delhaize USA
Approximately 189 supermarkets
Approximately 30,000 associates
Maine, New Hampshire, Vermont, Massachusetts, and New York
Hannaford does not publish a single universal visitor schedule for its corporate headquarters. Customers should contact the company before visiting the Scarborough office.
Hannaford To Go
Hannaford is part of Ahold Delhaize USA rather than operating as an independently publicly traded company. Investor information concerning the parent organization is handled through Ahold Delhaize.
Hannaford maintains employment opportunities across its supermarkets, pharmacies, distribution operations, technology, merchandising, corporate functions, and other areas of the business.
Hannaford operates full-service supermarkets designed to provide customers with everyday groceries, fresh foods, household products, pharmacy services, and digital shopping options. The company combines traditional in-store grocery shopping with online ordering and pickup services.
Hannaford offers a broad selection of fruits and vegetables, including conventional, organic, and locally sourced produce.
The company works with regional farmers and suppliers to bring locally produced foods into its stores, supporting the communities and agricultural producers within its operating region.
Hannaford supermarkets provide meat and seafood departments offering products such as beef, pork, poultry, fresh seafood, frozen seafood, and prepared meat products.
Depending on the location, stores may also provide butcher and seafood-counter services.
Hannaford bakery departments offer breads, cakes, desserts, pastries, and other baked goods.
Customers can purchase everyday bakery products as well as items for birthdays, celebrations, holidays, and other occasions.
Hannaford deli departments offer sliced meats, cheeses, prepared foods, party platters, sandwiches, and other convenient meal options.
The selection varies between stores based on location and local customer demand.
Hannaford carries a wide range of packaged and shelf-stable grocery products.
Major categories include:
Hannaford also provides household essentials, including cleaning products, paper products, laundry supplies, food-storage products, and other home necessities.
Stores carry personal-care and health-related products, including toiletries, personal-hygiene items, beauty products, and selected over-the-counter health products.
Many Hannaford stores include full-service pharmacies. Pharmacy services can include prescription services, vaccinations, medication support, and other pharmacy-related services.
Pharmacy hours and available services vary by location.
Hannaford To Go allows customers to shop for groceries online and arrange pickup at participating stores. In selected areas, customers can also access grocery delivery.
The service allows shoppers to browse products, create shopping lists, review recent purchases, access promotions, and schedule eligible grocery orders.
My Hannaford Rewards is Hannaford’s customer loyalty program.
Members can receive personalized savings and earn rewards on qualifying purchases, including eligible Hannaford-brand products.
Hannaford offers its own private-label products across many grocery categories. These products are available in areas such as beverages, pantry foods, dairy, frozen foods, household products, and other everyday essentials.
Hannaford and its parent organization maintain seafood-sourcing standards focused on responsible fisheries and farms, environmental sustainability, traceability, and human welfare.
The company’s sustainable seafood policy states that seafood sold through its stores must meet defined sustainability criteria.
Hannaford emphasizes products from regional producers and suppliers. Local offerings can vary by store and may include produce, bakery products, dairy items, specialty foods, and other products made or grown in the Northeast.
Through Hannaford To Go, customers in participating markets can place grocery orders online and arrange pickup or delivery where available.
This provides an alternative to traditional in-store shopping for customers who prefer to order groceries digitally.
1-800-213-9040
This is the primary publicly documented general telephone number associated with Hannaford’s corporate and customer-contact services.
1-800-213-9040
Customers can use this number for general questions and concerns involving stores, products, online grocery shopping, and customer experiences.
1-800-213-9040
Hannaford product pages provide this number for product questions and concerns.
Hannaford does not use one national telephone number for individual stores. Each supermarket has its own local telephone number.
Customers dealing with a specific store should use Hannaford’s official store locator to obtain the correct number.
Pharmacies also use location-specific telephone numbers. Customers should contact the pharmacy at the particular Hannaford store involved for prescription, vaccination, or medication questions.
Hannaford identifies this email for mobile-app support.
For general customer-service assistance, call 1-800-213-9040. Explain the reason for your call and provide enough information for Hannaford to identify the relevant store, product, order, or transaction.
Customers should have their store location, purchase date, receipt, product name, UPC or item information, Hannaford To Go order number, My Hannaford Rewards information, and a clear description of the problem available when applicable.
For a problem involving a specific supermarket, contacting the store manager directly may be faster. Hannaford’s store locator can be used to find the local telephone number for the relevant location.
Customers who prefer written communication can also use Hannaford’s official Contact Us form to submit comments, questions, or complaints.
145 Pleasant Hill Road
Scarborough, ME 04074
United States
Hannaford Bros. Co., LLC maintains its corporate headquarters in Scarborough, Maine. The office supports corporate, administrative, operational, merchandising, customer-service, and regional supermarket functions.
Hannaford Bros. Co., LLC
145 Pleasant Hill Road
Scarborough, ME 04074
United States
This is the primary corporate mailing address associated with Hannaford.
Hannaford operates supermarkets throughout Maine, New Hampshire, Vermont, Massachusetts, and New York.
Because individual stores have different addresses and telephone numbers, customers should use Hannaford’s official store locator when they need to contact a particular supermarket.
For a complaint involving a particular Hannaford store, begin by speaking with the store manager or appropriate department manager.
This is generally the most direct way to address concerns involving product quality, pricing, returns, employee conduct, store conditions, missing items, or pickup orders.
If the store cannot resolve the matter, contact Hannaford Customer Service at:
1-800-213-9040
Provide the store location, transaction information, product details, and a clear description of the complaint.
Customers can submit written comments and complaints through the official Hannaford Contact Us system.
Include the relevant store, purchase date, receipt details, order number, and the resolution you are requesting.
If the first response does not resolve the problem, ask whether the matter can be escalated to a supervisor or the appropriate customer-service department.
Keep the names of representatives, dates of communication, and any case or reference number provided.
For a serious unresolved corporate matter, written correspondence can be sent to:
Hannaford Bros. Co., LLC
145 Pleasant Hill Road
Scarborough, ME 04074
United States
Include your name, contact information, store location, transaction details, previous attempts to resolve the matter, and the resolution you are requesting.
For complaints involving a Hannaford Pharmacy, customers should first contact the pharmacist or pharmacy manager at the location involved.
Complaints concerning prescriptions, medication, pharmacy services, or protected health information may require a specialized complaint process.
For serious food-safety, sanitation, contamination, or health-related concerns, customers may also contact the appropriate local or state health authority responsible for the store.
If a serious consumer dispute remains unresolved after contacting Hannaford, customers may consider contacting the appropriate state consumer-protection agency or attorney general’s office.
Keep receipts, order confirmations, photographs, product information, dates of communication, names of representatives, emails, and any reference numbers until the complaint has been fully resolved.
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