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- Hannaford Bros. Co., LLC
About Hannaford Bros. Co., LLC
Hannaford Bros. Co., LLC, commonly known as Hannaford Supermarkets, is an American supermarket chain serving customers throughout the Northeastern United States. The company was founded in 1883 and has grown from a small produce business in Maine into a major regional grocery retailer.
Today, Hannaford operates supermarkets across Maine, New Hampshire, Vermont, Massachusetts, and New York. Many Hannaford locations also include full-service pharmacies, while customers can access grocery pickup and delivery through Hannaford To Go at participating stores.
Hannaford is part of Ahold Delhaize USA, whose family of grocery brands also includes Food Lion, Giant Food, Stop & Shop, and The GIANT Company. Hannaford continues to operate under its own regional brand while maintaining its headquarters in Scarborough, Maine.
The company places a strong emphasis on fresh foods, locally sourced products, healthy eating, sustainability, and community involvement. Hannaford works with regional farmers and suppliers and carries a wide selection of locally produced items throughout its stores.
Quick Information
Industry
Supermarkets and Grocery Retail
Founded
1883
Parent Company
Ahold Delhaize USA
Corporate Phone Number
1-800-213-9040
Customer Service Number
1-800-213-9040
Corporate Office Address
145 Pleasant Hill Road
Scarborough, ME 04074
United States
Headquarters Address
145 Pleasant Hill Road
Scarborough, ME 04074
United States
Hannaford does not currently publish a general customer-service email. Customers should use the official Contact Us form. For mobile app support, Hannaford lists mobile@hannaford.com.
Number of Stores
Approximately 189 supermarkets
States Served
Maine, New Hampshire, Vermont, Massachusetts, and New York
Online Grocery Service
Hannaford To Go
Website
Hannaford Products & Services
Hannaford operates full-service supermarkets offering groceries, fresh foods, pharmacy services, household products, and digital grocery shopping.
Fresh Produce
Hannaford offers fruits, vegetables, organic produce, and locally grown products. The company works with regional farmers and suppliers to bring locally sourced food into its stores.
Meat and Seafood
Stores offer fresh beef, pork, poultry, seafood, and prepared meat products. Many locations also provide butcher and seafood-counter services.
Bakery and Deli
Hannaford supermarkets typically include bakery and deli departments offering breads, cakes, desserts, sliced meats, cheeses, prepared foods, and party platters.
Grocery and Household Products
Customers can shop for packaged foods, beverages, frozen products, dairy items, cleaning supplies, health and beauty products, pet supplies, and other household essentials.
Hannaford Pharmacy
Many Hannaford locations include full-service pharmacies offering prescription medications, vaccinations, and other pharmacy services.
Pharmacy operating hours and services vary by store.
Hannaford To Go
Hannaford To Go allows customers to order groceries online for pickup and, in selected areas, delivery.
Customers can browse products, build shopping lists, access recent purchases, add items from weekly promotions, and schedule eligible grocery orders online.
My Hannaford Rewards
My Hannaford Rewards is the company’s loyalty program.
Members can earn rewards on qualifying Hannaford store-brand purchases and receive personalized coupons and savings based on their shopping activity.
Hannaford Corporate Phone Numbers
Hannaford Corporate Office
1-800-213-9040
This number is associated with Hannaford’s corporate and customer contact services.
Hannaford does not prominently publish a separate corporate switchboard on its customer-facing website, so this is the most appropriate public contact number for general inquiries.
Hannaford Customer Service
1-800-213-9040
Customers can use this number for general questions or concerns involving Hannaford stores, products, online shopping, and customer experiences.
Individual Store Phone Numbers
Each Hannaford location has its own telephone number.
Customers dealing with a store-specific problem should use the Hannaford Store Locator to find the correct store phone number.
This is often the quickest option for concerns involving:
- Store purchases
- Missing items
- Returns
- Product availability
- Store employees
- Pharmacy questions
- Pickup orders
Pharmacy Phone Numbers
Hannaford pharmacies use individual local telephone numbers rather than a single national pharmacy customer-service number.
Customers should locate their pharmacy on Hannaford.com to obtain the correct telephone number and operating hours.
How to Reach a Real Person at Hannaford
For general customer-service assistance, call:
1-800-213-9040
Explain the reason for your call and provide information that can help Hannaford identify the store, product, or transaction involved.
Before contacting Customer Service, have the following information available when applicable:
- Store location
- Date of purchase
- Receipt
- Product name
- UPC or item information
- Hannaford To Go order number
- My Hannaford Rewards account information
- Description of the problem
For store-specific problems, contacting the store manager directly may be faster than beginning with corporate Customer Service.
Customers can find the telephone number for any Hannaford location through the company’s official Store Locator.
Hannaford also provides an official Contact Us form through its website for customers who prefer to submit comments or complaints online.
Hannaford Headquarters & Corporate Office Address
Hannaford Corporate Headquarters
145 Pleasant Hill Road
Scarborough, ME 04074
United States
Main Contact Number: 1-800-213-9040
Hannaford Bros. Co., LLC maintains its corporate headquarters in Scarborough, Maine.
The Scarborough office supports Hannaford’s corporate, administrative, operational, merchandising, customer-service, and regional grocery-store activities.
This address should not be confused with individual Hannaford supermarkets operating throughout Maine and the other states the company serves.
Corporate Mailing Address
Hannaford Bros. Co., LLC
145 Pleasant Hill Road
Scarborough, ME 04074
United States
Certain Hannaford departments and programs may use separate P.O. boxes or specialized correspondence addresses. Customers should follow any address provided on account documents, pharmacy forms, or customer-service correspondence when sending department-specific information.
How to File a Complaint Against Hannaford
Step 1: Speak With the Store Manager
For complaints involving a particular Hannaford location, begin by speaking with the store manager.
This is usually the best first step for problems involving:
- Customer service
- Incorrect prices
- Product quality
- Missing items
- Returns
- Store cleanliness
- Employee behavior
- Pickup orders
Bring your receipt or order information when available.
Step 2: Contact Hannaford Customer Service
If the store does not resolve your concern, call:
1-800-213-9040
Provide the store location, transaction details, and a clear explanation of what happened.
Step 3: Use Hannaford’s Contact Us Form
Customers can also submit a complaint through the official Hannaford website.
Provide enough information for the company to identify the relevant store or transaction, including your store location, purchase date, receipt details, and order information.
For ordinary customer-service matters, the online Contact Us system is preferable to emailing unrelated corporate or departmental addresses.
Step 4: Request Further Review
If the initial response does not resolve the complaint, ask whether the matter can be reviewed by a supervisor or the appropriate customer-service team.
Keep records of:
- Receipts
- Order confirmations
- Dates of communication
- Names of employees or representatives
- Photographs when relevant
- Any case or reference number
Step 5: Contact Hannaford in Writing
For a serious unresolved matter, written correspondence may be sent to:
Hannaford Bros. Co., LLC
145 Pleasant Hill Road
Scarborough, ME 04074
United States
Include your name, contact information, store location, transaction details, previous attempts to resolve the complaint, and the resolution you are requesting.
Step 6: Pharmacy Complaints
If the concern involves a Hannaford Pharmacy, begin with the pharmacist or pharmacy manager at the location involved.
Complaints involving prescriptions, protected health information, or pharmacy services may require a different process from ordinary grocery-store complaints.
Step 7: Escalate Serious Consumer or Food Safety Concerns
For serious food-safety or sanitation concerns, customers may also contact the local or state health authority responsible for the store location.
For unresolved consumer disputes, customers may consider contacting the appropriate state consumer-protection agency or attorney general’s office after first attempting to resolve the problem directly with Hannaford.
