Ridley's Family Markets
Ridley’s Family Markets
Ridley’s Family Markets is a family-owned regional grocery retailer serving communities across the Intermountain West. The company was founded in 1984 by Jerry and Connie Ridley, who opened their first grocery store in Payson, Utah. The business later expanded into Idaho and other western states while maintaining a neighborhood-oriented operating model built around grocery, pharmacy, fresh foods, household essentials, and localized customer service.
Over time, Ridley’s developed from a small family grocery operation into a multi-state supermarket chain. Its current store network includes locations in Idaho, Utah, Colorado, Nevada, Wyoming, Montana, and other nearby markets, with many locations combining full-service grocery departments with pharmacies and additional services. Ridley’s remains privately held and continues to be associated with the Ridley family rather than a national publicly traded supermarket corporation.
The company has also continued expanding through acquisitions. In 2026, Ridley’s announced the acquisition of the six-store Terrels Markets chain in Utah, with plans to transition those locations into Ridley’s Family Markets or Macey’s banners. That transaction increased the company’s overall presence to approximately 40 or more stores across its western operating footprint and reinforced its strategy of growing through regional grocery acquisitions while retaining a local-market approach.
Ridley’s Family Markets, Inc.
621 Washington Street South, Suite 500
Twin Falls, ID 83301
United States
Current corporate-registration data identifies this Twin Falls address as the headquarters of Ridley’s Family Markets, Inc.
621 Washington Street South
Twin Falls, ID 83301
United States
Current headquarters and business-directory records continue to associate Ridley’s corporate operations with this Twin Falls location.
Ridley’s does not prominently publish a separate universal consumer mailing address apart from its Twin Falls corporate location.
For pharmacy, store, refund, employment, or customer-service correspondence, customers should verify the appropriate destination with the local store or corporate office before mailing documents.
No separate publicly verified legal, investor-relations, or claims office is prominently published.Because Ridley’s is privately held, it does not maintain a public shareholder-relations mailing address.
Ridley’s has historically operated from Idaho after its founders moved the business from Utah during its early expansion.Older references to Boise or individual store locations should not be treated as the current headquarters. The current verified headquarters is in Twin Falls, Idaho.
208-324-4633
Current headquarters-oriented business records associate this number with Ridley’s Family Markets.
Ridley’s does not prominently publish one centralized nationwide Customer Service number.Customers are generally expected to contact the specific Ridley’s store involved. Store phone numbers are published through the company’s official store-selection system.
621 Washington Street South, Suite 500, Twin Falls, ID 83301
621 Washington Street South, Suite 500, Twin Falls, ID 83301
Ridley’s does not prominently publish a universal current Customer Service email address.Customers should contact their local store or corporate office for the correct department-specific email before sending sensitive or transaction-related information.
Grocery Retail, Supermarkets, Pharmacy, Fresh Foods, Household Goods and Regional Retail
1984
Jerry Ridley and Connie Ridley.
Public company descriptions have historically placed Ridley’s at approximately 2,000 community employees, although the exact post-2026 acquisition workforce has not been officially published as a current audited figure.
Current 2026 reporting describes Ridley’s as operating nearly 40 stores before or around completion of the Terrels Markets acquisition, with the acquisition adding six Utah stores to the broader network.
Ridley’s does not prominently publish public walk-in corporate-office hours.Local store hours generally vary by location, with many stores operating from early morning until late evening.
Ridley’s does not prominently maintain a separate centralized corporate careers URL in current indexed official materials. Job applicants should use the employment information available through the company website or individual stores.
Ridley’s operates full-service supermarkets selling packaged foods, pantry staples, canned goods, frozen products, beverages, snacks, baking supplies, household groceries, and other everyday food products.The company’s stores are designed around serving local communities rather than functioning solely as warehouse-style or national big-box grocery locations.
Ridley’s stores carry fresh fruits, vegetables, herbs, and seasonal produce.The exact assortment varies by store and local supply, with many locations serving as important grocery providers in smaller western communities.
Many Ridley’s locations include fresh meat departments offering beef, pork, poultry, packaged meats, and related products.Store-specific services can include meat cutting, packaged selections, seasonal products, and promotional pricing.
Ridley’s sells milk, cheese, eggs, butter, yogurt, cream, refrigerated foods, and other dairy products.These products are stocked alongside national and regional brands depending on the individual store.
Selected Ridley’s locations include bakery departments offering bread, cakes, pastries, cookies, desserts, and other baked goods.Custom cake and special-order availability should be confirmed directly with the local store.
Many stores provide deli products such as sliced meats, cheeses, prepared foods, salads, hot foods, and grab-and-go meals.Available deli products and service hours vary by location.
A significant number of Ridley’s Family Markets locations operate community pharmacies alongside the grocery business.Official store listings identify pharmacy service at locations including Blackfoot, Buhl, Gooding, Jerome, Kuna, Middleton, Pocatello, Rupert, Star, Weiser, and several other markets.
Ridley’s pharmacies fill prescription medications and provide community pharmacy services where licensed.Customers should contact the specific pharmacy for prescription transfers, refills, insurance questions, vaccine availability, or pharmacist consultation.
Stores with pharmacies and general merchandise departments carry over-the-counter medications, vitamins, first-aid supplies, personal-care products, and other health-related merchandise.Product selection differs by location.
Ridley’s maintains frozen-food departments with frozen meals, vegetables, desserts, pizza, meat, seafood, and convenience foods.These departments support both household grocery shopping and bulk or promotional purchases.
Customers can purchase cleaning supplies, paper goods, laundry products, kitchen basics, storage products, and other household necessities.The mix varies by store size and market.
Selected Ridley’s locations include Ace Hardware operations within or adjacent to the grocery store.The Star, Idaho location, for example, is officially listed as a grocery store, pharmacy, and Ace Hardware location.
Ridley’s supports online shopping in participating markets.Current Idaho Preferred information identifies the company as selling both onsite and online.
Participating Ridley’s stores accept SNAP/EBT for eligible grocery purchases.Current retailer listings also identify SNAP/EBT acceptance across the chain.
Selected Ridley’s stores participate in WIC programs where authorized.Current state retailer listings confirm qualifying Ridley’s locations as approved WIC retailers.
Ridley’s uses weekly promotions and store-specific offers to compete in regional grocery markets.Customers should select their local store online because prices, specials, products, and availability can vary by location.
Ridley’s has long described itself as a hometown grocery operation that employs local residents and serves neighbors within the communities where it operates.That local-market positioning remains an important part of the company’s brand identity.
208-324-4633.
208-324-4633
208-324-4633
208-324-4633
Ridley’s does not prominently publish one universal consumer Customer Service number.Use the phone number for the store where the transaction occurred.
No separate centralized public support number is currently verified.
No current universal Ridley’s toll-free Customer Service number is prominently published.
Ridley’s does not maintain a conventional public centralized Sales Department number.
No universal public billing number is prominently published.Billing or transaction concerns should start with the store that processed the purchase.
No universal regional-office number is publicly listed.
Each Ridley’s store has its own local phone number.Official store listings provide direct numbers for individual locations.
Not applicable.Ridley’s operates as a U.S. regional grocery retailer.
No corporate emergency hotline is publicly listed.Immediate medical, fire, police, or safety emergencies should be reported to local emergency services.
Not applicable.
Ridley’s is privately held.
No permanent public media-relations number is prominently published.
No universal current public HR number is prominently listed.
Job applicants should contact the relevant store or corporate office.
Not applicable.
The best first contact for most consumer issues is the specific Ridley’s Family Markets location where the purchase or incident occurred. Store managers can usually address refund questions, missing products, pricing problems, pharmacy service, employee concerns, food-quality complaints, and local inventory issues faster than a central office. Keep your receipt, transaction date, store address, payment method, and product details ready before calling.
If the local store cannot resolve the problem, contact the Twin Falls corporate office at 208-324-4633 and request routing to the appropriate operations or management team. Explain which store was involved, who you already spoke with, and what resolution you are requesting. For pharmacy concerns, it is usually better to contact the pharmacy directly first because prescription and patient-information issues must be handled through licensed pharmacy staff.
For store-specific matters, use the official Ridley’s store directory to locate the correct phone number. Corporate support should generally be reserved for unresolved matters, business inquiries, or complaints that require review above the store-management level.
Complaints may involve pricing, refunds, product quality, pharmacy service, store cleanliness, employee conduct, damaged merchandise, food safety, online orders, or another customer experience. Before escalating, keep your receipt, product packaging, photographs where relevant, store address, transaction date, employee names if known, and notes from previous conversations.
Ridley’s does not operate a prominently advertised centralized Customer Service line, so begin with the store where the issue occurred. Ask to speak with the service desk or manager and provide the receipt, purchase date, product information, and a concise explanation of the complaint. Give the store an opportunity to investigate and correct the issue.
If the complaint involves a pharmacy, bakery, meat department, deli, online order, Ace Hardware section, or another specialized service, contact that department directly. Department managers often have greater authority and access to the records needed to investigate product, prescription, service, or inventory-related concerns.
If the first employee or department manager cannot resolve the matter, request review by the store manager or senior local management. Explain what has already been discussed, identify what remains unresolved, and state clearly whether you are asking for a refund, replacement, investigation, correction, or other remedy.
Ridley’s does not prominently publish one universal formal complaint email, so a written complaint can be prepared and directed through the store or corporate office after confirming the appropriate recipient. Include the store address, receipt information, dates, names of employees previously contacted, photographs where relevant, and the resolution you are requesting.
For a serious unresolved issue, contact or write to Ridley’s Family Markets, Inc., 621 Washington Street South, Suite 500, Twin Falls, ID 83301. Corporate records confirm this location as the company’s current headquarters. Include copies of relevant documentation and a clear timeline of previous efforts to resolve the complaint.
For pharmacy complaints, prescription matters should be handled through the pharmacy and, if necessary, the pharmacy’s supervising management. For payment disputes, preserve receipt and card information. For food safety concerns, retain packaging, lot information, photographs, and any evidence showing the product’s condition.
Food-safety or sanitation complaints can be submitted to the state or local health authority responsible for the store. Pharmacy complaints may be directed to the applicable state Board of Pharmacy, while weighing, pricing, or measurement complaints can involve the relevant state weights-and-measures authority.
General unresolved consumer complaints may be submitted to the state Attorney General or consumer-protection office. If the dispute involves a card transaction, duplicate charge, or unauthorized payment, the customer’s bank or card issuer may also provide a dispute process. Keep all receipts and company responses before escalating.
If a significant financial or legal dispute cannot be resolved through the store, corporate office, regulator, or payment provider, review the applicable purchase terms and state consumer laws before considering legal action. Depending on the circumstances, small-claims court, mediation, or legal counsel may be appropriate. Formal action should normally be reserved for disputes that cannot be resolved through ordinary customer-service and regulatory channels.
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