Brookshire's Food & Pharmacy
Brookshire’s Food & Pharmacy
Brookshire’s is a regional supermarket banner operated by Brookshire Grocery Company (BGC), a family-owned grocery business headquartered in Tyler, Texas. The company traces its roots to 1928, when W.T. Brookshire founded the business with a focus on customer service, fresh food, competitive prices, and community involvement. Brookshire’s stores sell groceries, produce, fresh meat, seafood, bakery products, deli foods, floral products, beverages, household essentials, health and beauty products, and other everyday merchandise.
Brookshire Grocery Company has expanded well beyond the original Brookshire’s banner. Its current retail portfolio includes Brookshire’s, Super 1 Foods, Spring Market, FRESH by Brookshire’s, Reasor’s, and FRESH by Reasor’s. Current 2026 company information states that BGC operates more than 220 stores across Texas, Louisiana, Arkansas, and Oklahoma, supported by three distribution centers and corporate offices.
An important current change concerns pharmacy operations. In 2023, BGC agreed to sell 120 pharmacies in Texas, Louisiana, and Arkansas to Walgreens, with most converted to Walgreens pharmacies operating inside BGC stores. Reasor’s pharmacies in Oklahoma were excluded from that transaction and remained with BGC. Therefore, older references to Brookshire’s as operating its own pharmacy network across all markets may now be outdated.
903-534-3000
This is the current headquarters telephone number associated with Brookshire Grocery Company’s Tyler corporate office.
1-888-937-3776
Also written as:
1-888-WE RESPOND
Monday to Thursday: 8:00 AM to 5:00 PM
Friday: 7:30 AM to 4:00 PM.
Brookshire Grocery Company
1600 W. Southwest Loop 323
Tyler, TX 75701
United States
Brookshire Grocery Company
1600 W. Southwest Loop 323
Tyler, TX 75701
United States
Current business and regulatory records continue to identify this Tyler address as the company’s primary corporate location.
Brookshire Grocery Company
P.O. Box 1411
Tyler, TX 75710
United States.
Brookshire’s current Contact Us and Terms materials use:
Customer Care / We’re Listening: available through the official Contact Us form and published company email channel.
Privacy and Customer Care correspondence can also be directed through the contact information in Brookshire’s Privacy Policy.
Grocery Retail, Supermarkets, Fresh Food, Fuel, E-Commerce, Specialty Grocery and Consumer Retail
1928
Founder:
W.T. Brookshire
As of the latest official Brookshire Grocery Company newsroom material located for 2026:
Jerry LeClair
was serving as:
Interim Chief Executive Officer
after longtime Chairman and CEO Brad Brookshire retired in March 2026.
Brad Brookshire
Brad Brookshire retired in 2026 after a 49-year career with BGC, including 20 years as Chairman and 10 years as CEO.
Privately held and family owned
Brookshire Grocery Company remains a family-owned regional grocery business.
Current 2026 company materials report:
220+ stores
across:
Texas
Louisiana
Arkansas
Oklahoma.
Current 2026 company information reports:
17,000+ employee-partners.
3 distribution centers support BGC’s regional store network.
BGC currently identifies corporate-office operations in:
Tyler, Texas
and:
Tulsa, Oklahoma.
Not applicable.
Brookshire Grocery Company is privately held and does not maintain a public shareholder Investor Relations department.
https://www.brookshires.com/careers
BGC hires across retail stores, grocery operations, distribution, transportation, pharmacy operations at applicable banners, IT, finance, marketing, merchandising, legal, human resources, analytics, and facility services.
Brookshire’s operates full-service supermarkets offering fresh food, packaged groceries, prepared meals, household essentials, loyalty savings, fuel, pickup, and delivery. Specific departments vary by store.
Brookshire’s stores offer fruits, vegetables, herbs, organic products, and seasonal produce.
The company emphasizes freshness and quality as central parts of its supermarket format.
Brookshire’s meat departments sell beef, pork, poultry, ground meats, and other protein products.
Many stores provide full-service meat counters and packaged selections for everyday meals and special occasions.
Selected Brookshire’s locations offer fresh and frozen seafood.
Store offerings can include fish, shrimp, shellfish, prepared seafood, and seasonal selections.
Brookshire’s bakery departments produce breads, cakes, cookies, pastries, desserts, and other baked goods.
Many stores also accept cake and specialty bakery orders for birthdays and events.
Deli departments provide sliced meats and cheeses, hot foods, prepared meals, salads, sandwiches, and party items.Store-specific selection depends on location and format.
Many Brookshire’s stores include full-service floral departments.
Customers can purchase bouquets, arrangements, seasonal flowers, plants, and event-related floral products.
Brookshire’s carries packaged foods, canned goods, cereals, snacks, beverages, pantry staples, condiments, baking products, and other everyday grocery merchandise.
Stores sell milk, cheese, yogurt, eggs, butter, cream, and other refrigerated products from national, regional, and private-label brands.
Brookshire’s frozen aisles include vegetables, desserts, pizza, meals, meat, seafood, breakfast products, and other frozen foods.
Selected locations sell beer and wine where permitted by state and local regulations.
Availability varies by market.
Brookshire’s carries personal-care, health, hygiene, beauty, and over-the-counter wellness products.
Selection varies by store.
Customers can purchase paper products, cleaning supplies, laundry products, kitchen essentials, pet products, and other household goods.
Brookshire Grocery Company sells multiple private and controlled brands across its stores.
These can include grocery, household, pet, personal-care, and specialty-food products.
The Brookshire’s Thank You Card is the chain’s loyalty program.
Members can access weekly eDeals, loadable coupons, shopper rewards, and promotional opportunities.
Eligible purchases can earn points through Brookshire’s loyalty platform.
Points and qualifying offers can be redeemed according to current program terms.
Brookshire’s offers loadable digital coupons through its website and loyalty account.
Customers can connect offers to their Thank You Card before shopping.
Brookshire’s publishes weekly promotions and store-specific deals.
Customers can view savings through Brookshires.com and participating store channels.
Brookshire’s CURBSIDE allows customers to order groceries online and schedule pickup at participating stores.
Personal shoppers select the merchandise and bring completed orders to customers’ vehicles.
Selected Brookshire’s stores offer home delivery through supported services including Instacart.
Delivery availability, fees, and delivery radius vary by store and market.
Brookshire’s provides mobile access for digital shopping, loyalty features, promotions, and online grocery ordering.
Selected Brookshire’s locations include fuel stations.
Fuel-center services and loyalty-related fuel savings vary by market.
Brookshire Grocery Company sold 120 pharmacy operations in Texas, Louisiana, and Arkansas to Walgreens in 2023.
Many of those pharmacy spaces transitioned to Walgreens operations inside BGC stores, while Reasor’s pharmacies in Oklahoma remained under BGC ownership.
FRESH is BGC’s elevated specialty-grocery concept.
Current stores can feature chef-prepared meals, artisan bakery items, premium meat and seafood, wine, floral, gelato, coffee, international prepared foods, and entertainment-oriented spaces.
Super 1 Foods is BGC’s value-focused supermarket banner.
It offers full grocery assortments with emphasis on fresh food and competitive pricing.
Spring Market operates as another BGC grocery banner serving smaller and regional markets.
Reasor’s serves customers primarily in Oklahoma and became part of Brookshire Grocery Company in 2022.
Brookshire’s stores sell gift cards for qualifying purchases.
Availability and card terms vary by store.
Selected Brookshire’s stores provide money services including Western Union and money-order transactions.
Current job descriptions also reference refunds, money orders, lottery transactions, and related office services at qualifying stores.
903-534-3000.
903-534-3000
903-534-3000
903-534-3000
1-888-937-3776
1-888-WE RESPOND
or:
1-888-937-3776.
1-888-937-3776
For Brookshire’s CURBSIDE questions, customers should use the participating store or central Customer Care.
For Instacart-delivery issues:
1-888-246-7822
This number relates to Instacart delivery assistance rather than general Brookshire Grocery Company corporate support.
Brookshire’s does not publish one universal corporate Billing Department number for consumer purchases.
Customers should generally begin with the store involved or Customer Care at:
1-888-937-3776
There is no longer one universal Brookshire’s pharmacy-support line across the former BGC pharmacy network in Texas, Louisiana, and Arkansas because those pharmacy operations were sold to Walgreens.
Customers should contact the specific Walgreens or Reasor’s pharmacy involved.
Every Brookshire’s location has its own local telephone number.
Store contact information can be found through:
Brookshire Grocery Company does not publish one universal regional-office number.
Not applicable.
BGC is privately held.
Brookshire Grocery Company media contacts are published through the company Newsroom on a release-by-release basis.
BGC does not prominently publish one universal public applicant HR number.
https://www.brookshires.com/careers
Brookshire’s does not publish a universal corporate emergency hotline.
Immediate police, medical, fire, food-safety, or public-safety emergencies should be directed to local emergency authorities and store management.
For most customer-service issues, call 1-888-937-3776 during current published hours, Monday through Thursday from 8:00 AM to 5:00 PM and Friday from 7:30 AM to 4:00 PM. Customers can also use Brookshire’s official Contact Us form. Have the store location, transaction date, receipt information, loyalty account details, and a clear explanation of the issue available before contacting the company.
For an issue involving a specific store purchase, employee interaction, product, curbside order, or refund, contacting the store manager first can often provide the fastest resolution. Issues involving Instacart delivery may also require contacting Instacart at 1-888-246-7822.
Brookshire Grocery Company
1600 W. Southwest Loop 323
Tyler, TX 75701
United States
Corporate Phone: 903-534-3000.
1600 W. Southwest Loop 323
Tyler, TX 75701
The headquarters supports retail operations, merchandising, marketing, finance, technology, legal, people and culture, logistics, facility services, and other functions.
P.O. Box 1411
Tyler, TX 75710.
Brookshire Grocery Company announced in March 2026 that longtime Chairman and CEO Brad Brookshire would retire.
Jerry LeClair was appointed Interim CEO and was still identified in official July 2026 company material in that capacity.
W.T. Brookshire
The company began operations in:
1928.
Brookshire Grocery Company remains:
Privately held
and:
Family owned.
Current official 2026 information reports:
220+ stores
across four states.
BGC currently reports:
17,000+ employee-partners.
BGC’s current banner portfolio includes:
Brookshire’s
Super 1 Foods
Spring Market
FRESH by Brookshire’s
Reasor’s
FRESH by Reasor’s.
BGC currently operates:
3 distribution centers.
BGC also maintains corporate-office functions in:
Tulsa, Oklahoma
following the Reasor’s acquisition.
Customers filing a complaint involving a store purchase, employee, curbside order, refund, product quality, pricing, loyalty account, delivery, fuel transaction, or another Brookshire’s service should collect the receipt, store address, date and time, order number, photographs where relevant, and any previous correspondence.
Begin with the Brookshire’s location involved and ask to speak with the Store Director or manager on duty. Explain the problem clearly and provide your receipt, date of purchase, product information, order number, or loyalty-account details. For food-quality or freshness complaints, retain packaging and photographs where possible. Give local management an opportunity to resolve the concern and note the name of the person you speak with.
If the store does not resolve the complaint, call 1-888-937-3776 or submit the official Brookshire’s Contact Us form. Include the store location, transaction information, previous manager contact, and requested resolution. Customer Care is currently available Monday through Thursday from 8:00 AM to 5:00 PM and Friday from 7:30 AM to 4:00 PM.
If the complaint involves an Instacart home-delivery order, customers may need to contact Instacart at 1-888-246-7822 in addition to Brookshire’s. Pharmacy complaints involving former Brookshire’s pharmacy locations in Texas, Louisiana, or Arkansas should generally be directed to Walgreens because BGC transferred those operations in 2023. Reasor’s pharmacy complaints should follow the applicable BGC/Reasor’s support route.
For a serious unresolved corporate complaint, write to Brookshire Grocery Company, Attn: We’re Listening, P.O. Box 1411, Tyler, TX 75710. Include your full name, contact details, store location, dates, receipt or order information, prior complaint history, and requested resolution. Keep copies of all documents and proof of mailing. Brookshire’s current Terms explicitly publish this address for company correspondence.
If the matter remains unresolved, the appropriate outside process depends on the issue. Food-safety concerns may involve local or state health authorities, fuel-measurement issues may involve a state weights-and-measures regulator, payment disputes can involve the card issuer, and general consumer issues can be submitted to the appropriate state Attorney General or consumer-protection agency. Keep receipts, photographs, support records, and company responses before escalating.
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