Casey’s Headquarters & Corporate Office

About Casey’s General Stores

Casey’s General Stores, Inc. is an American chain of convenience stores and gas stations primarily operating across the Midwest United States. Founded in 1959 by Donald Lamberti in Des Moines, Iowa, Casey’s has grown into one of the largest convenience store chains in the country, operating over 2,600 stores across 17 states. The company is headquartered in Ankeny, Iowa, and trades on the Nasdaq Stock Exchange under the ticker symbol CASY. Casey’s is best known for its made-from-scratch pizza, which has become one of the brand’s signature offerings alongside its fuel stations and wide selection of grocery and general merchandise items. The company is currently led by President and Chief Executive Officer Darren Rebelez, who has held the role since June 2019.

Quick Information

Industry

Convenience Stores & Fuel Retail

Founded

1959, Des Moines, Iowa

Number of Employees

Approximately 45,000+ employees across all store and corporate locations

Corporate Office Hours

Monday to Friday, 8:00 AM – 5:00 PM Central Time. Customer service is available Monday to Friday 8:00 AM – 7:00 PM CT and weekends 11:00 AM – 7:00 PM CT.

Email

caseysmobile@caseys.com

Website

www.caseys.com

Contact Page

www.caseys.com/contact-us

Careers Page

careers.caseys.com

Products & Services

Casey’s General Stores offers a wide range of products and services designed to serve everyday needs for drivers, households, and communities across the Midwest. Their core offerings include:

• Fuel — regular, mid-grade, premium gasoline, and diesel at self-serve pump stations
• Made-from-Scratch Pizza — whole pies and slices available fresh in-store and for delivery
• Breakfast Items — breakfast sandwiches, biscuits, donuts, and morning pastries
• Prepared Foods — hot dogs, roller grill items, chicken tenders, and snacks
• Grocery & General Merchandise — packaged foods, beverages, candy, dairy, and household essentials
• Tobacco & Nicotine Products — cigarettes, chewing tobacco, and vaping products
• Beer & Alcohol — available at licensed store locations
• Car Wash Services — available at select locations
• ATM Services — in-store ATMs available at most locations
• Lottery Tickets — available across all store locations in participating states
• Casey’s Rewards Program — a loyalty points program for fuel, pizza, and in-store purchases
• Mobile App & Online Ordering — pizza delivery and store browsing through the Casey’s app

Corporate Phone Numbers

Customer Service Number

1-866-922-0767 — toll-free number for all general customer inquiries, store feedback, and complaints. Available 24 hours a day, 7 days a week.

Corporate Office Number

(515) 965-6100 — main corporate headquarters line for business inquiries, franchise-related matters, and escalated concerns. Available Monday through Friday during regular business hours.

Additional Support Number

1-800-582-2611 — an additional customer support line available for general assistance and inquiries.

How to Reach a Real Person at Casey’s

The fastest way to speak with a live Casey’s representative is to call the toll-free customer service number at 1-866-922-0767. This line operates 24 hours a day, 7 days a week. When the automated system answers, listen carefully to the menu options and select the one that best matches your inquiry. If you want to bypass the menu, press 0 at any prompt to be directed toward a live agent.

For matters that require direct corporate attention, call the main corporate office line at (515) 965-6100 during business hours, Monday through Friday, 8:00 AM to 5:00 PM Central Time. State your name and the nature of your inquiry clearly and the team will direct your call to the appropriate department. If you prefer written communication, email caseysmobile@caseys.com and expect a response within 2 to 3 business days.

Casey’s Headquarters & Corporate Office Address

Casey’s General Stores operates its corporate headquarters in Ankeny, Iowa, a city located just north of Des Moines. The headquarters serves as the central hub for all corporate operations including executive leadership, franchise management, marketing, technology, and supply chain functions.

Casey’s General Stores, Inc

One SE Convenience Blvd
Ankeny, Iowa 50021
United States

This is the correct address to use when sending formal written correspondence, legal documents, or official business proposals to Casey’s corporate team. Include your full name, return address, phone number, and a brief subject line so your letter is routed to the correct department. Casey’s also operates two distribution centers — one adjacent to the corporate headquarters in Ankeny, Iowa, and a second in Terre Haute, Indiana — which supply grocery and general merchandise to stores across the network.

How to File a Complaint Against Casey’s

Step 1 — Address the Issue at the Store Directly

Start by raising your concern at the Casey’s location where the issue occurred. Speak with the store manager and clearly explain what went wrong. Bring your receipt or any other evidence. Most common issues such as incorrect charges, food quality concerns, fuel discrepancies, or staff conduct can be resolved at the store level without further escalation.

Step 2 — Call Customer Service

If the store manager is unable to resolve your complaint, call Casey’s customer service at 1-866-922-0767. Have the store address, date and time of your visit, and a clear description of your issue ready before you call. The representative will log your complaint and escalate it to the appropriate regional team. Customer service is available Monday through Friday 8:00 AM to 7:00 PM CT and weekends 11:00 AM to 7:00 PM CT.

Step 3 — Submit an Online Complaint or Email

If you prefer not to call, visit www.caseys.com/contact-us and submit your complaint through the official contact form. Alternatively, email the corporate team directly at caseysmobile@caseys.com. Describe your experience in detail, include the store location, and attach any supporting evidence such as photos or receipts. Expect a response within 24 to 48 hours for online form submissions and 2 to 3 business days for email.

Step 4 — Contact the Corporate Office Directly

If your complaint has not been resolved through customer service, contact Casey’s corporate headquarters directly by calling (515) 965-6100 or by sending a formal written letter to One SE Convenience Blvd, Ankeny, Iowa 50021. Your letter should include your full name, contact details, a detailed account of the issue, names of anyone you have previously spoken with, and the resolution you are requesting. Written complaints typically receive a response within 7 to 14 business days.

Step 5 — File a BBB Complaint

If all direct contact attempts have failed to produce a satisfactory resolution, file a formal complaint with the Better Business Bureau at www.bbb.org. Casey’s General Stores is registered with the BBB and a public complaint filing typically prompts a faster corporate response. The BBB will mediate between you and Casey’s and expects a business response within 14 days of your complaint being filed.