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- Tractor Supply
About Tractor Supply Company
Tractor Supply Company is the largest rural lifestyle retailer in the United States, serving the everyday needs of recreational farmers, ranchers, homeowners, gardeners, pet enthusiasts, and all those who enjoy a hands-on outdoor lifestyle. Founded in 1938 by Charles E. Schmidt Sr. as a mail-order catalog business for tractor parts, Tractor Supply opened its first physical store in 1940 in Minot, North Dakota. Today, the company operates over 2,270 retail stores across 49 U.S. states and is a Fortune 500 company ranked 296 on the Fortune 500 list. Tractor Supply is headquartered in Brentwood, Tennessee, and trades on the Nasdaq Stock Exchange under the ticker symbol TSCO. The company is currently led by President and Chief Executive Officer Hal Lawton, who has held the role since January 2020. For full fiscal year 2025, Tractor Supply reported net sales of $15.52 billion, reflecting 4.3% year-over-year growth, and plans to open approximately 100 new stores in fiscal year 2026.
Quick Information
Industry
Rural Lifestyle & Farm Supply Retail
Founded
1938, Minot, North Dakota
Number of Employees
Approximately 52,000+ team members across stores, distribution centers, and corporate offices
Corporate Office Hours
Monday to Saturday, 7:00 AM – 9:00 PM Central Time. Sunday 8:00 AM – 7:00 PM CT. Closed on Christmas Day.
customersolutions@tractorsupply.com
Website
www.tractorsupply.com
Contact Page
www.tractorsupply.com/tsc/cms/customer-service
Careers Page
www.tractorsupply.com/tsc/cms/careers
Products & Services
Tractor Supply Company serves the unique lifestyle needs of rural and suburban customers with one of the broadest selections of farm, ranch, pet, and outdoor products in the U.S. Their full range of products and services includes:
- Livestock & Pet Supplies — feed, bedding, healthcare products, and accessories for horses, cattle, chickens, dogs, cats, and small animals
- Farm & Ranch Equipment — fencing, water tanks, feeders, gates, and farm tools
- Hardware & Tools — hand tools, power tools, fasteners, electrical, plumbing, and building supplies
- Lawn & Garden — mowers, trimmers, outdoor power equipment, seeds, fertilizers, and garden tools
- Clothing & Footwear — workwear, boots, outerwear, gloves, and casual apparel for farm and outdoor lifestyles
- Seasonal & Harvest — seasonal products including heating supplies, de-icers, pest control, and harvest equipment
- Trailers & Towing — trailer accessories, hitches, and towing equipment
- Propane Refill & Exchange — propane refill stations available at most store locations
- Pet Wash Stations — self-service pet washing stations at select store locations
- Petsense by Tractor Supply — a subsidiary pet specialty retail chain offering pet products and veterinary services
- Tractor Supply Rx — prescription pharmacy services for pets
- Neighbor’s Club Loyalty Program — a free rewards program offering points on every purchase, exclusive member pricing, and birthday perks for pets
- Online Shopping & In-Store Pickup — full product catalog available at tractorsupply.com with same-day in-store pickup and home delivery options
Corporate Phone Numbers
Customer Service Number
1-877-718-6750 — main toll-free customer service line for all product inquiries, order questions, store issues, returns, and general feedback. Available Monday through Saturday, 7:00 AM to 9:00 PM CT, and Sunday 8:00 AM to 7:00 PM CT. Closed on Christmas Day.
Credit Card Support Number
1-800-559-8232 — dedicated line for all inquiries related to the Tractor Supply credit card.
Credit Card Payment Number
1-800-263-0691 — for making credit card payments by phone.
Protection Plan Number
1-888-529-4804 — for inquiries about and claims related to Tractor Supply’s product Protection Plan.
Prescription Services Number
1-877-583-2980 — dedicated support line for Tractor Supply Rx prescription pet medication service inquiries
Corporate Office Number
(615) 440-4600 — main Tractor Supply corporate headquarters line for business, media, investor, and escalated matters. Available Monday through Friday during regular business hours.
How to Reach a Real Person at Tractor Supply
The fastest way to speak with a live Tractor Supply representative is to call 1-877-718-6750. When the automated system answers, listen to the options and press the number that best matches your inquiry, or press 0 to be routed toward a live team member. Tractor Supply’s customer service is available 7 days a week — Monday through Saturday from 7:00 AM to 9:00 PM CT and Sunday from 8:00 AM to 7:00 PM CT — giving you one of the most accessible customer support windows among major U.S. retailers. For the shortest wait times, calling early on weekday mornings before 9:00 AM CT typically results in the least hold time.
You can also reach Tractor Supply through email at customersolutions@tractorsupply.com, where the customer solutions team typically responds within 1 to 2 business days. If your issue involves an online order, logging into your tractorsupply.com account and using the Order Help section is often the quickest path to a resolution for shipping, delivery, and return-related requests, as the team can access your purchase details instantly without needing to verify your account over the phone.
Tractor Supply Headquarters & Corporate Office Address
Tractor Supply Company operates its corporate headquarters in Brentwood, Tennessee, a suburb of Nashville located in Williamson County. The company relocated its headquarters to Brentwood in the 1990s and has since expanded the campus significantly to support its growing retail footprint. The headquarters — also known internally as the Store Support Center — houses all of Tractor Supply’s executive leadership, merchandising, marketing, finance, technology, and distribution coordination functions.
Tractor Supply Company — Corporate Headquarters
5401 Virginia Way
Brentwood, Tennessee 37027
United States
In addition to its Brentwood headquarters, Tractor Supply operates distribution centers across the country including locations in Macon, Georgia; Franklin, Kentucky; Waverly, Nebraska; Pendleton, Indiana; Casa Grande, Arizona; Hagerstown, Maryland; Waco, Texas; and Frankfort, New York. If you are sending formal written correspondence, legal documents, or business proposals, address your letter to Tractor Supply Company, Attn: Customer Solutions Center, 5401 Virginia Way, Brentwood, TN 37027 and include your full name, contact details, and a clear subject line.
How to File a Complaint Against Tractor Supply
Step 1 — Address the Issue at the Store
Start by raising your concern at the Tractor Supply store where the issue occurred. Speak with the store manager and explain your complaint clearly with your receipt or proof of purchase. Most issues such as pricing errors, product defects, return disputes, or staff conduct are resolved at the store level without needing further escalation
Step 2 — Call Customer Service
If the store cannot resolve your issue, call Tractor Supply’s customer service at 1-877-718-6750. Have your store location, date of visit, order or receipt number, and a description of your complaint ready. Ask the representative to formally log your complaint and provide a case reference number. Customer service is available Monday through Saturday 7:00 AM to 9:00 PM CT and Sunday 8:00 AM to 7:00 PM CT.
Step 3 — Email the Customer Solutions Team
For a formal written record of your complaint, email customersolutions@tractorsupply.com. Include your full name, order number or receipt, store location, a detailed description of the issue, and any photos or supporting documents. Email responses are typically received within 1 to 2 business days
Step 4 — Submit an Online Complaint
Visit www.tractorsupply.com/tsc/cms/customer-service and submit a detailed complaint through the official online contact form. Fill in all required fields, describe your experience clearly, and save your submission confirmation for your records.
Step 5 — Contact the Corporate Office Directly
If your complaint remains unresolved, write a formal letter or call the corporate headquarters at (615) 440-4600 or mail to Tractor Supply Company, Attn: Customer Solutions Center, 5401 Virginia Way, Brentwood, TN 37027. Document all previous contacts, attach copies of your evidence, and state the specific resolution you are requesting. Corporate written responses typically take 7 to 14 business days.
Step 6 — File a BBB Complaint
File a public complaint with the Better Business Bureau at www.bbb.org. Tractor Supply Company is registered with the BBB and a public complaint filing typically prompts a faster corporate response. The BBB mediates between you and the company and expects a business response within 14 days of the complaint being filed
