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- Chili’s
About Chili’s
Chili’s Grill & Bar is one of America’s most recognized casual dining restaurant chains, known for its bold flavors, sizzling fajitas, baby back ribs, margaritas, and warm neighborhood atmosphere. Founded in 1975 by Larry Lavine in Dallas, Texas as a single burger joint in a converted postal station on Greenville Avenue, Chili’s has grown into a global restaurant brand with over 1,650 locations across the United States and more than 30 countries worldwide. Chili’s is owned and operated by Brinker International, Inc., a publicly traded company on the New York Stock Exchange under the ticker symbol EAT, which also owns the Maggiano’s Little Italy brand. Brinker International is headquartered at 3000 Olympus Boulevard in Coppell, Texas, and is led by President and Chief Executive Officer Kevin Hochman. Under Hochman’s leadership, Chili’s has staged one of the most remarkable turnarounds in casual dining history — delivering 19 consecutive quarters of positive same-store sales growth through Q2 fiscal 2026 and recording a 43% two-year cumulative comparable sales growth. Brinker International is targeting total revenues of $5.6 billion to $5.7 billion for fiscal year 2026.
Quick Information
Industry
Casual Dining Restaurants
Founded
1975, Dallas, Texas
Number of Employees
Approximately 100,000+ employees across all corporate and franchise restaurant locations worldwide
Corporate Office Hours
Monday to Friday, 8:00 AM – 5:00 PM Central Time. Closed on weekends and major U.S. federal holidays. Customer service is available Monday through Friday, 9:00 AM to 5:00 PM CT.
Contact form available at www.chilis.com/contact-us
Website
www.chilis.com
Contact Page
www.chilis.com/contact-us
Careers Page
www.chilisjobs.com
Products & Services
Chili’s offers a full casual dining experience with a menu built around bold, flavorful American dishes with Southwestern and Tex-Mex influences. Their full range of products and services includes:
- Appetizers — boneless wings, chips and salsa, queso dip, southwestern egg rolls, and loaded potato skins
- Burgers — the classic Oldtimer, Southern Smokehouse Burger, Mushroom Swiss Burger, and the Big Mouth Burger lineup
- Fajitas — one of the brand’s signature items, offered in chicken, steak, shrimp, and combo options with house-made pico and guacamole
- Baby Back Ribs — a longtime Chili’s signature, available as a half or full rack with choice of sauce
- Chicken Dishes — chicken crispers, grilled chicken salads, chicken tacos, and chicken enchilada soup
- Margaritas & Cocktails — the famous Presidente Margarita, House Margarita, and seasonal specialty cocktails
- Beer & Wine — a curated selection of draft beers, bottled beers, and wines by the glass
- Kids Menu — kid-friendly meals including corn dogs, mac and cheese, grilled chicken, and pizza
- Desserts — the iconic Molten Chocolate Cake, cheesecake, and seasonal dessert options
- Lunch Combos & Value Menu — affordable weekday lunch options and value combinations
- Chili’s 3 For Me — a guest-favorite value combo offering an appetizer, entrée, and drink starting from a set price
- Online Ordering & Delivery — full menu available for pickup and delivery through the Chili’s app and major delivery platforms
- Catering — large-format catering orders for parties, corporate events, and gatherings
- My Chili’s Rewards — a free digital loyalty program offering bonus points, free chips and salsa on every visit, and exclusive member offers
- Gift Cards — physical and digital gift cards available in any denomination
Corporate Phone Numbers
Customer Service Number
1-800-983-4637 — main toll-free customer service and guest relations line for all restaurant complaints, order issues, gift card questions, and general feedback. Available Monday through Friday, 9:00 AM to 5:00 PM CT.
Complaint Direct Number
1-888-354-5764 — dedicated direct line for guest complaints and concerns. Available Monday through Friday, 9:00 AM to 5:00 PM CT.
Corporate Office Number
1-972-980-9917 — main Brinker International corporate headquarters line for business, legal, media, investor, and escalated matters. Available Monday through Friday during regular business hours.
HR & Human Resources
1-971-980-9917 — dedicated human resources line for employment-related inquiries and team member matters.
Media Inquiries
1-800-775-7290 — dedicated press and media line for all journalist and public relations inquiries.
Corporate Fax Number
1-972-770-9593 — for sending formal documents and written complaints to the corporate team.
How to Reach a Real Person at Chili’s
The fastest way to speak with a live Chili’s representative is to call 1-800-983-4637. When the system connects, listen to the menu and press the appropriate option or press 0 to be routed toward a live guest relations agent. The team is available Monday through Friday from 9:00 AM to 5:00 PM CT. For the shortest wait times, calling on weekday mornings before 10:00 AM CT typically yields the least hold time, as volumes build later in the day.
If your complaint is related to a specific Chili’s restaurant location, the most direct and effective option is to contact the restaurant manager at that location before escalating to the corporate line. Chili’s restaurant managers are empowered to issue comps, refunds, and service recovery on the spot for most dining experience issues. For online ordering complaints or Chili’s app issues, visit www.chilis.com/contact-us and submit a detailed complaint through the online form, which routes directly to the digital guest experience team
Chili’s Headquarters & Corporate Office Address
Chili’s Grill & Bar is operated by Brinker International, Inc., which maintains its global corporate headquarters at 3000 Olympus Boulevard in Coppell, Texas — a master-planned corporate campus located in the Dallas-Fort Worth metroplex. The headquarters opened in 2017 after Brinker relocated from its previous offices on LBJ Freeway in Dallas. The state-of-the-art Olympus Boulevard campus features open floor plans, collaborative workspaces, a full-service restaurant, and modern amenities designed to support Brinker’s corporate culture and operations. It houses all of Brinker International’s executive leadership, marketing, culinary innovation, operations, legal, and finance teams.
Brinker International, Inc. (Chili’s) — Corporate Headquarters
3000 Olympus Boulevard
Coppell, Texas 75019
United States
In addition to the Coppell campus, Brinker International maintains field operations offices in strategic regions across the United States to support its growing domestic and international restaurant portfolio. For formal written correspondence, legal notices, or business proposals directed to the corporate team, use the Coppell headquarters address above and include your full name, return contact details, and a clear subject line. Corporate written responses typically take 7 to 14 business days.
How to File a Complaint Against Chili’s
Step 1 — Address the Issue at the Restaurant
For the fastest resolution, raise your complaint directly with the manager at the Chili’s restaurant where the issue occurred. Chili’s managers are authorized to comp meals, issue refunds, and provide service recovery for dining experience issues on the spot. This is the most efficient path for complaints involving food quality, service, or in-restaurant experience.
Step 2 — Call Customer Service
If the restaurant does not resolve your issue, call Chili’s main customer service line at 1-800-983-4637 or the dedicated complaint line at 1-888-354-5764. Have the restaurant location, date of visit, and a clear description of your complaint ready. Ask the representative to formally log your complaint and provide a case number. Customer service is available Monday through Friday, 9:00 AM to 5:00 PM CT.
Step 3 — Submit a Complaint Online
Visit www.chilis.com/contact-us and submit a detailed written complaint through the official guest relations form. Include your full name, email address, visit date, restaurant location, a description of the issue, and any photos or receipts as supporting evidence. Online complaint submissions are reviewed by the guest relations team and typically receive a follow-up within 2 to 3 business days.
Step 4 — Contact the Corporate Office Directly
If your complaint remains unresolved, call Brinker International’s corporate office at 1-972-980-9917 or fax your complaint to 1-972-770-9593. You can also mail a formal complaint letter to Brinker International, Inc., 3000 Olympus Boulevard, Coppell, Texas 75019. Include all previous contacts made, supporting evidence, and the specific resolution you are seeking.
Step 5 — Contact the Texas State Consumer Protection Agency
Because Chili’s headquarters is based in Texas, you can escalate unresolved consumer complaints to the Texas Attorney General’s Consumer Protection Division by calling 512-463-2185 or the toll-free number 1-800-621-0508, or by filing online at texasattorneygeneral.gov.
Step 6 — File a BBB Complaint
File a public complaint with the Better Business Bureau at www.bbb.org. Brinker International is registered with the BBB and a public complaint typically prompts a faster corporate response within 14 days through the BBB’s mediation process.
Step 7 — File a Complaint With the FTC
If your complaint involves deceptive marketing, misleading promotions, or unfair business practices, file a formal report with the Federal Trade Commission at www.ftc.gov/complaint or by calling 1-877-382-4357.
