-
- Ulta Beauty, Inc.
About Ulta Beauty
Ulta Beauty, Inc. is the largest beauty retailer in the United States, offering an unmatched combination of cosmetics, fragrance, skincare, haircare, bath products, and salon services all under one roof. Founded in 1990 by Richard George and Terry Hanson in Bolingbrook, Illinois, Ulta Beauty pioneered a unique retail model that brings together prestige, mass, and professional beauty products alongside full-service salon experiences in a single convenient destination. Today, the company operates over 1,400 stores across all 50 U.S. states and a rapidly growing e-commerce platform at ulta.com. Ulta Beauty is headquartered in Bolingbrook, Illinois, and trades on the Nasdaq Stock Exchange under the ticker symbol ULTA. The company is led by President and Chief Executive Officer Kecia Steelman, who was named CEO in January 2025. Under her leadership, Ulta Beauty delivered a record $12.4 billion in net sales for fiscal year 2025, representing 9.7% year-over-year growth and a record 45 million active loyalty members.
Quick Information
Industry
Beauty & Cosmetics Retail
Founded
1990, Bolingbrook, Illinois
Number of Employees
Approximately 45,000 employees across stores and corporate locations
Corporate Office Hours
Monday to Friday, 8:00 AM – 4:00 PM Central Time. Closed on weekends and major U.S. federal holidays. Customer service hours are Monday through Sunday, 7:00 AM to 11:00 PM CT.
guests@ulta.com
Website
www.ulta.com
Contact Page
www.ulta.com/guestservices/contact-us
Careers Page
www.ulta.com/careers
Products & Services
Ulta Beauty offers one of the broadest selections of beauty products and services available anywhere in the United States, spanning both everyday drugstore brands and high-end prestige labels. Their full range of products and services includes:
- Makeup & Cosmetics — foundations, concealers, lipstick, eyeshadow, mascara, blush, and setting products from hundreds of brands including MAC, NARS, Morphe, NYX, and e.l.f.
- Skincare — cleansers, moisturizers, serums, SPF, eye creams, toners, and masks from brands including Clinique, Dermalogica, The Ordinary, and CeraVe
- Haircare — shampoos, conditioners, styling products, hair treatments, and tools from brands including Redken, Kenra, CHI, and Dyson
- Fragrance — women’s and men’s perfumes and colognes from luxury and mass-market brands
- Bath & Body — body washes, lotions, scrubs, and bath accessories
- Nail Care — nail polishes, gel systems, nail tools, and at-home nail care kits
- Hair Tools & Appliances — hair dryers, flat irons, curling wands, and styling brushes
- Men’s Grooming — skincare, hair, and grooming products tailored for men
- Salon Services — cut, color, blowout, brow services, and skincare facials available at the Ulta Beauty Salon inside most locations
- Ulta Beauty Collection — the company’s private label beauty brand offering affordable products across all categories
- Ultamate Rewards Program — a tiered loyalty program with over 45 million active members offering points on every purchase, birthday gifts, and exclusive member discounts
- Online Shopping & Curbside Pickup — full product catalog available at ulta.com with home delivery, in-store pickup, and same-day delivery options
Corporate Phone Numbers
Customer Service Number
1-866-983-8582 — main toll-free customer service line for all order inquiries, product questions, returns, account issues, and general feedback. Available Monday through Sunday, 7:00 AM to 11:00 PM Central Time.
Corporate Office Number
(630) 410-4800 — main Ulta Beauty corporate headquarters line for legal, business, and escalated matters requiring corporate-level attention. Available Monday through Friday, 8:00 AM to 4:00 PM CT.
Investor Relations Number
(630) 410-4627 — dedicated line for shareholders, analysts, and investor-related inquiries.
Media & Press Number
(630) 410-9968 — for journalists and media professionals with press-related inquiries about Ulta Beauty.
Corporate Fax Number
(630) 378-7305 — for sending formal documents, written complaints, or business correspondence to the corporate team.
How to Reach a Real Person at Ulta Beauty
The fastest way to speak with a live Ulta Beauty representative is to call 1-866-983-8582. When the automated system answers, press 0 or stay on the line to be routed toward a live agent. Ulta’s customer service team is available 7 days a week from 7:00 AM to 11:00 PM CT, making it one of the most accessible beauty retailer support lines available. For the shortest wait times, calling on Thursday mornings before 9:00 AM CT tends to yield the least hold time according to call data.
You can also reach Ulta Beauty through live chat by visiting www.ulta.com/guestservices/contact-us and clicking the chat option. Live chat is often faster than calling for order-related issues, as the chat agent can pull up your account and order details instantly. Ulta Beauty is also highly responsive on social media through its official Twitter account at @UltaBeauty and on Facebook at facebook.com/UltaBeauty, where direct messages are typically answered within a few hours during business days.
Ulta Beauty Headquarters & Corporate Office Address
Ulta Beauty’s corporate headquarters is located in Bolingbrook, Illinois, a suburb of Chicago located in Will County approximately 28 miles southwest of downtown Chicago. The Bolingbrook campus is a major multi-phase corporate facility spanning over 250,000 square feet and houses Ulta Beauty’s executive leadership, merchandising, marketing, finance, technology, and operations teams.
Ulta Beauty, Inc. — Corporate Headquarters
1000 Remington Boulevard, Suite 120
Bolingbrook, Illinois 60440
United States
In addition to its Bolingbrook headquarters, Ulta Beauty operates a second corporate office in Chicago at 120 South Riverside Plaza, Chicago, IL 60606, as well as an e-commerce return center at 925 Belle Lane, Bolingbrook, IL 60490, and distribution centers in Indiana, Pennsylvania, California, Texas, and Florida. For formal written correspondence or legal documents directed to the corporate team, use the Bolingbrook headquarters address above and include your full name, return contact details, and a clear subject line. Written responses typically take 7 to 14 business days.
How to File a Complaint Against Ulta Beauty
Step 1 — Address the Issue at the Store or Online
If your complaint relates to an in-store experience, speak with the store manager at the Ulta Beauty location where the issue occurred. Bring your receipt or proof of purchase. For online order issues, log into your ulta.com account and visit the Order Help section, where many common problems including returns, refunds, and shipping issues can be resolved quickly through self-service tools.
Step 2 — Call Customer Service
If the store or self-service tools cannot resolve your issue, call Ulta Beauty’s customer service team at 1-866-983-8582. Have your order number or account details ready before calling. The representative will log your complaint formally and escalate it to the appropriate team. Customer service is available 7 days a week from 7:00 AM to 11:00 PM CT.
Step 3 — Submit a Complaint via Live Chat or Email
For a written record of your complaint, use live chat at www.ulta.com/guestservices/contact-us or email guests@ulta.com. Include your full name, order or account number, a detailed description of the issue, and any supporting photos or documentation. Email responses are typically received within 1 to 2 business days.
Step 4 — Escalate to a Supervisor
If the first representative cannot resolve your complaint, ask to be transferred to a supervisor or the Customer Resolution team. Supervisors have the authority to approve refunds, replacements, and exceptions that frontline agents cannot process. Record the supervisor’s name and any commitments made during the call.
Step 5 — Contact the Corporate Office Directly
If your complaint has not been resolved after the above steps, write a formal letter or call the corporate office at (630) 410-4800 or fax to (630) 378-7305. Mail your letter to Ulta Beauty, Inc., 1000 Remington Boulevard, Suite 120, Bolingbrook, Illinois 60440. Clearly describe the issue, document all previous resolution attempts, attach supporting evidence, and state the outcome you are requesting.
Step 6 — File a BBB Complaint
File a public complaint with the Better Business Bureau at www.bbb.org. Ulta Beauty is registered with the BBB and a public complaint filing typically prompts a faster corporate response within 14 days through the BBB’s mediation process
