Vivint
Vivint is a U.S. smart-home and home-security company that provides professionally installed security systems, 24/7 alarm monitoring, indoor and outdoor cameras, video doorbells, smart locks, thermostats, sensors, lighting integrations, smart-home automation, mobile-app control, and other connected-home services. Its business model combines hardware, professional installation, ongoing monitoring, customer support, and recurring service subscriptions into one integrated platform.
Vivint has deep roots in Utah and has grown into one of the largest professionally installed smart-home security companies in the United States. Current Vivint location pages list its principal Provo location at 4949 N 300 W, Provo, UT 84604. The company serves customers throughout much of the United States and combines its technology platform with human installation, 24/7 monitoring, and in-home service.
A major recent corporate change occurred on March 10, 2023, when NRG Energy, Inc. completed its acquisition of Vivint Smart Home. NRG paid approximately $2.8 billion in cash for Vivint’s equity and assumed debt as part of a transaction valued at about $5.2 billion. Vivint is now an NRG company and forms an important part of NRG’s strategy to combine home energy, security, automation, and connected-home services.
Vivint does not prominently publish a separate public corporate headquarters switchboard.
Current nationwide sales and service routing:
844-481-8630.
Vivint’s current public location pages direct customers and prospective customers to:
844-481-8630
Vivint
4949 N 300 W
Provo, UT 84604
United States.
Vivint
4949 N 300 W
Provo, UT 84604
United States
Vivint primarily directs customers to phone and chat support rather than publishing one universal general Customer Service email.
Smart Home Technology, Home Security, Alarm Monitoring, Home Automation, IoT, Cameras and Residential Services
Vivint traces its history to 1999 and developed from a home-security company into a broader smart-home platform.
Vivint no longer reports a standalone public-company workforce figure following the NRG acquisition.
NRG reported an ending Vivint Smart Home customer count of approximately 2.241 million customers in Q1 2026, including certain Home Protection customers.
Vivint’s Provo service location publishes
Monday to Friday: 8:00 AM to 8:00 PM MT
Sales call hours are broader and vary by day.
Vivint no longer has standalone Investor Relations.
Parent company:
https://www.vivint.com/company/careers
Vivint designs integrated residential security systems combining sensors, alarms, cameras, smart-home controls, monitoring, and mobile access. Systems are customized based on the home and installed by Vivint professionals rather than relying entirely on DIY setup.
Vivint provides round-the-clock professional alarm monitoring. Monitoring teams can respond to security alerts and help coordinate emergency response when appropriate, while system events can also be viewed by customers through the Vivint platform.
The Smart Hub functions as a central touchscreen control point for the connected Vivint system. Customers can use it to manage cameras, sensors, security status, locks, thermostats, and other integrated smart-home devices.
Vivint door and window sensors detect when protected entry points are opened. They form a core part of many security configurations and can trigger alerts or alarms depending on system settings.
Motion sensors add interior protection by detecting movement within designated areas of a home. They can complement perimeter sensors and camera coverage as part of a customized security plan.
Vivint’s video doorbell products allow homeowners to see visitors, receive package-related alerts, communicate through two-way audio, and review qualifying video activity through the Vivint app.
Vivint outdoor cameras provide exterior monitoring for driveways, yards, entrances, and other areas around a property. Current systems use features such as video analytics, light, sound, and app-based notifications to help deter suspicious activity.
Indoor cameras help homeowners monitor selected spaces inside the property. Features can include live video, two-way communication, activity detection, and integration with the broader Vivint smart-home system.
Compatible smart locks can be integrated with Vivint so customers can lock or unlock doors through their system and app. Automation can also connect lock status with other security events and routines.
Vivint systems can integrate thermostat control with security and home automation. This can help customers remotely manage heating and cooling and build routines around occupancy and daily schedules.
Vivint can integrate compatible lighting controls into its smart-home ecosystem. Customers can build automation routines that coordinate lights with schedules, arrival, departure, or security events.
The Vivint app allows customers to arm or disarm their security system, view cameras, control compatible devices, receive alerts, and manage smart-home functions remotely.
Vivint emphasizes professional installation by trained specialists. Installers place equipment, configure the system, connect compatible devices, test operation, and explain how customers can use the system after installation.
Vivint provides in-home technical support for qualifying service needs. This can include troubleshooting, equipment replacement, system adjustments, and help maintaining the installed smart-home environment.
Current Vivint systems can support continuous or motion-based recording depending on the camera, plan, and configuration. Vivint’s 2026 service comparisons reference 10 days of continuous or 30 days of motion-based recording for qualifying setups.
Vivint’s combination with NRG supports a broader strategy linking home security with energy management. Smart thermostats, connected devices, and energy services can help customers manage comfort and household energy use through a connected ecosystem.
Vivint does not prominently publish a separate public corporate switchboard.
For general public routing
844-481-8630
844-481-8630
No separate verified headquarters-only phone number is prominently published.
Vivint’s current public location pages use:
844-481-8630.
844-481-8630
844-481-8630
Monday to Friday: 6:00 AM to 11:00 PM MT
Saturday: 9:00 AM to 9:00 PM MT
Sunday: 7:00 AM to 9:00 PM MT.
Vivint does not prominently list a separate public monitoring-center number for ordinary use. Monitoring operates 24/7 as part of the service.
A separate universal billing-only number is not prominently published on the current public location pages. Customers should use authenticated account support or 844-481-8630 for routing.
Use
844-481-8630
or Vivint’s customer-support chat.
844-481-8630
No universal regional-office number is publicly listed.
Vivint uses service territories and field operations rather than conventional public branches.
Vivint’s primary current business is focused on the United States, with no single universal international support number prominently published.
Vivint provides 24/7 alarm monitoring, but customers facing an immediate life-threatening emergency should call 911 directly.
Vivint investor matters now belong to NRG Energy.
NRG Investor Relations
609-524-4767.
NRG Media
713-537-5437.
No universal public Vivint HR number is prominently listed.
Start with 844-481-8630 for sales, general support, system questions, equipment issues, or service routing. Current public service pages list extensive calling hours, including evenings and weekends. Have the account holder’s name, service address, account or system information, equipment involved, and a concise explanation of the issue available before calling.
For existing customers, authenticated support through Vivint’s app, website, or chat can be especially useful because representatives can review system status, service history, billing, and installed equipment. For technical problems, identify which device is affected, when the issue began, what troubleshooting has already been attempted, and whether the system is currently armed or generating alerts.
If the issue involves an active security incident or immediate threat, contact emergency services directly rather than relying only on ordinary Customer Service. Vivint’s 24/7 monitoring is designed to assist with alarm events, but it should not replace calling 911 when urgent direct emergency response is required.
Vivint
4949 N 300 W
Provo, UT 84604
United States
Vivint’s current official location pages consistently use the Provo address above for company service operations.
NRG Energy, Inc.
NRG completed its acquisition of Vivint Smart Home on March 10, 2023.
Vivint Smart Home previously traded publicly. After the NRG acquisition closed, Vivint became part of NRG and is now reported as the Vivint Smart Home segment within NRG’s financial reporting.
Customers may need to complain about installation, monitoring, equipment performance, billing, financing, cancellation, sales representations, technician visits, cameras, smart-home devices, or contract terms. Keep the service agreement, installation paperwork, account number, billing statements, financing documents, screenshots, photographs, technician records, and previous support case details before escalating.
Call 844-481-8630 or use Vivint’s online support and explain the issue. Provide the service address, account information, device or contract involved, relevant dates, and the specific resolution you want. Ask for documentation of the complaint and retain any case number provided.
If the issue concerns billing, technical service, installation, monitoring, cancellation, financing, or sales, ask that the matter be routed to the department responsible for that issue. Specialized teams generally have greater authority and access to the relevant account records.
If frontline support does not resolve the matter, request a supervisor or escalation specialist. Summarize the original complaint, previous promises, technician visits, amounts disputed, and what remains unresolved.
Use Vivint’s authenticated online support, written chat, or other documented customer-contact method to create a written record. Save transcripts, screenshots, emails, cancellation requests, and confirmation numbers.
Formal correspondence can be directed to Vivint, 4949 N 300 W, Provo, UT 84604. Include account information, service address, contract dates, disputed charges, prior case numbers, and the precise resolution requested.
For contract, cancellation, financing, or unresolved billing disputes, request the team responsible for account retention, contract review, or formal disputes. Carefully review the current service agreement because cancellation obligations may depend on the contract, financing status, move circumstances, and applicable law.
Home-security and alarm companies can be subject to state licensing, contractor, consumer-protection, and alarm-system regulations. The correct agency varies by state and complaint type. Complaints involving sales practices or contract disclosures may fall under a state Attorney General or consumer-protection authority.
If the issue involves financing or payment processing, contact the financing provider or card issuer where appropriate. Customers may also consider the Federal Trade Commission or state consumer-protection agencies for potentially deceptive sales or marketing issues.
If internal escalation and regulatory channels do not resolve a substantial dispute, review Vivint’s current service agreement for arbitration, notice, or dispute-resolution requirements. Preserve the signed contract, sales materials, billing records, technician documentation, recordings or written representations where lawfully retained, complaint history, and regulatory responses before pursuing formal action.
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