Entrata Headquarters & Corporate Office

About Entrata

Entrata is a privately held property technology company that develops software for multifamily apartment owners, operators, property managers, leasing teams, accountants, maintenance teams, and residents. The business traces its roots to 2003, when it operated as Property Solutions International. Over time, the company developed a broader property management platform covering leasing, payments, accounting, websites, resident communications, maintenance, and operational reporting, eventually consolidating its technology around the Entrata brand.

Entrata today describes itself as an operating system for multifamily communities rather than simply a traditional property-management software vendor. Its platform connects the leasing lifecycle, resident experience, payment processing, accounting, maintenance, facilities, portfolio operations, and artificial intelligence within an integrated environment. By 2025, Entrata reported serving more than 12 million residents across 35,000+ communities worldwide, showing how significantly the platform has expanded from its original U.S. apartment-software roots.

Entrata remains privately held. Adam Edmunds has served as CEO since 2020. In 2021, Entrata raised $507 million from investors including Silver Lake and Dragoneer, and in May 2025 Blackstone invested another $200 million at a $4.3 billion valuation. Entrata has accelerated its AI strategy substantially in 2026, collaborating with OpenAI and launching Entrata Pro, Agent Studio, Analytics, AI Admin, and other agentic property-management capabilities.

Entrata Headquarters & Corporate Office Address

Current Headquarters

Entrata, Inc.
4205 Chapel Ridge Road
Lehi, UT 84043
United States

Entrata’s official legal, accessibility, subsidiary, and privacy materials consistently identify 4205 Chapel Ridge Road in Lehi as its principal Utah corporate location. Some newer U.S. legal pages display ZIP code 84048, while multiple Entrata legal notices and subsidiary records continue to use 84043. The street address itself is consistent across the official materials.

Corporate Office

Entrata’s primary corporate and operational office is the same Lehi location

4205 Chapel Ridge Road
Lehi, UT 84043

This location supports corporate leadership, product development, technology, legal, customer operations, and the company’s multifamily software business.

Mailing Address

For ordinary corporate correspondence, Entrata uses its Lehi address. Formal legal or privacy correspondence may be addressed to

Entrata, Inc.
Attn: Legal Department
4205 Chapel Ridge Road
Lehi, UT 84043 / 84048

Because Entrata’s current official legal pages show both ZIP variants, senders dealing with a formal claim should verify the exact ZIP shown in the specific agreement governing their account before mailing.

Other Important Address

Entrata subsidiaries such as Resident Verify LLC and Entrata Insurance Agency also use 4205 Chapel Ridge Road in Lehi. Resident Verify matters can involve separate consumer-reporting procedures and should be routed to the appropriate subsidiary rather than ordinary Entrata software support.

Quick Information

Corporate Phone Number

Entrata does not prominently publish a separate general corporate switchboard.

A current verified Entrata support and privacy contact number is:

1-877-826-9700.

Customer Service Number

1-877-826-9700

This number is published in Entrata’s official privacy and support materials. Resident-specific issues involving a property, lease, maintenance request, or landlord decision should usually begin with the property manager because Entrata often acts as the technology provider rather than the property owner.

Corporate Office Address

4205 Chapel Ridge Road, Lehi, UT 84043

Headquarters Address

4205 Chapel Ridge Road, Lehi, UT 84043

Email

General Platform Support: support@entrata.com
Privacy: dataprivacy@entrata.com

EntrataPay and specialized subsidiaries may maintain separate complaint or support channels.

Industry

Property Technology, Multifamily Software, SaaS, Property Management, Payments, Resident Experience and Artificial Intelligence

Founded

2003.

Number of Employees

Entrata does not currently publish a precise audited global employee count on its main corporate pages.Because the company is privately held, it is not required to provide the standardized annual workforce disclosure that a U.S. public company would normally include in a Form 10-K.

Number of Communities / Residents

Entrata reported serving

35,000+ multifamily communities

and

12 million+ residents

in recent official company materials.

Corporate Office Hours

Entrata does not prominently publish standard public walk-in hours for its Lehi headquarters.Business visitors should arrange an appointment or work through their Entrata representative.

Website

https://www.entrata.com/

Careers Page

https://www.entrata.com/careers

Entrata is privately held and therefore does not operate a traditional public-company Investor Relations department.

Entrata Products & Services

Entrata Core

Entrata Core provides the underlying operating system used by multifamily property teams to manage day-to-day operations. It connects leasing, resident records, financial data, maintenance, communications, reporting, and other workflows within a unified environment.

The platform is designed to reduce the number of disconnected applications a property-management company must use while keeping operational and resident data connected.

Entrata Pro

Entrata Pro is the company’s advanced AI-focused platform tier introduced in 2026. It extends Entrata’s operating system with agentic capabilities intended to automate work while allowing property teams to monitor decisions, escalations, and AI activity.Entrata Pro currently incorporates tools such as ELI Console, Agent Studio, Analytics, and AI Admin.

ELI Console

ELI Console provides an AI-centered interface for working with information and workflows inside Entrata.The goal is to allow teams to interact with property-management data and operational tasks more naturally without constantly switching among separate software modules.

Agent Studio

Agent Studio allows multifamily operators to configure, deploy, and supervise AI agents across their organization.

Companies can adapt agents around standard operating procedures, company voice, workflows, and internal requirements while retaining visibility into escalations and human handoffs.

Entrata Analytics

Entrata Analytics combines structured and unstructured property-management information to identify patterns, operational trends, and areas requiring attention.Findings can be reviewed by human team members before action is taken, helping operators use AI-supported analysis while retaining organizational oversight.

AI Admin

AI Admin helps organizations govern and control how artificial intelligence is used throughout the Entrata environment.It is intended to give administrators greater visibility and management over AI-enabled workflows, permissions, and organizational deployment.

Leasing Management

Entrata provides digital leasing tools that support prospects from initial inquiry through application, screening, lease execution, and move-in.The system connects lead management and leasing activity to resident and property data so staff can reduce duplicate entry and maintain a more consistent leasing workflow.

Leasing AI

Entrata’s Leasing AI helps automate prospect communications and leasing follow-up.Recent product expansions are designed to keep prospects engaged throughout the leasing funnel while helping property teams respond more efficiently to recurring inquiries.

Resident Management

Entrata provides resident-management tools for leases, accounts, payments, communications, service requests, and related property interactions.Because resident information is connected with the property-management system, operators can view a more complete resident record across the lease lifecycle.

Homebody Resident Experience Platform

Homebody provides resident-facing tools intended to simplify common rental tasks through a unified digital experience.Its capabilities can include payments, communications, community engagement, services, financial tools, and other resident-oriented features depending on the property operator.

Rent Payments

Entrata supports digital rent and fee collection through its payments infrastructure.Residents at participating properties can make qualifying payments online while operators can connect payment activity directly to accounting and resident ledgers.

EntrataPay

EntrataPay provides regulated payment functionality within the Entrata ecosystem.Because EntrataPay performs money-transmission activities in multiple jurisdictions, payment complaints may follow separate state regulatory procedures from ordinary property-software complaints. Its dedicated complaint number is 1-800-859-8766.

Accounting

Entrata provides accounting and financial-management tools designed specifically around multifamily property operations.Capabilities can include general ledger functions, property-level financial reporting, receivables, payables, budgeting, charges, and portfolio-level financial oversight.

Maintenance Management

Maintenance tools allow residents and property teams to submit, assign, monitor, and complete work orders.Entrata has also integrated AI features into maintenance coordination to automate routine communication and improve workflow efficiency.

Facilities Management

Entrata supports property facilities operations by connecting maintenance tasks and property records with broader operational information.This allows management teams to track ongoing physical-property needs alongside lease, resident, and accounting data.

Renewal Management

Entrata supports lease-renewal workflows and has incorporated AI agents into renewal processes.Automation can assist teams with repetitive communication and process steps while maintaining human review where appropriate.

Property Websites

Entrata develops and supports websites and digital marketing tools for apartment communities.Website functionality can connect directly with availability, floor plans, applications, leasing, and prospect information.

ProspectPortal

ProspectPortal supports the online prospect and leasing experience.Prospective residents can interact with property information, availability, applications, and related leasing workflows through property-specific implementations.

ResidentPortal

ResidentPortal provides online access to functions such as payments, account information, maintenance requests, and communications.The exact services available depend on what the individual property management company has enabled.

Resident Screening

Entrata supports resident-screening capabilities through affiliated services including Resident Verify.Because screening decisions can involve consumer reports, residents disputing information may have rights under the Fair Credit Reporting Act and related state laws.

Rent Reporting and Financial Wellness

Entrata expanded its resident financial services by acquiring Rent Dynamics in 2023.The acquisition added rent-reporting and financial wellness capabilities intended to help residents build credit and improve financial health.

Student Housing Management

Entrata provides tools specifically designed for student-housing operators.Its student products include leasing and revenue-management functionality that can account for bed-based pricing and other operational characteristics unique to student housing.

Affordable Housing Technology

Entrata has expanded its platform to address affordable-housing property-management needs.These capabilities are intended to support specialized operational and compliance requirements while retaining integration with Entrata’s broader operating system.

Entrata Corporate Phone Numbers

Corporate Phone Number

Entrata does not prominently list a separate public corporate headquarters switchboard.

For verified general support

1-877-826-9700

Corporate Headquarters Number

No distinct headquarters-only phone number is publicly promoted.

Use

1-877-826-9700

for general platform support where appropriate.

Headquarters Number

1-877-826-9700

This is best treated as a verified support contact rather than a traditional corporate switchboard.

Corporate Office Number

No separate public corporate-office number is currently verified.

Customer Service Number

1-877-826-9700

Customer Support Number

1-877-826-9700

Toll-Free Number

1-877-826-9700

Sales Number

Entrata does not prominently publish one universal sales phone number in its current public corporate materials.Prospective multifamily customers are generally directed through Entrata’s online sales and demo-request process.

Billing Number

Entrata does not publish one universal billing-only number covering every product.

EntrataPay complaints and payment-account concerns can use

1-800-859-8766.

Regional Office Number

No universal regional-office telephone number is publicly listed.

Branch Office Number

Not applicable in the traditional retail sense.

Entrata operates offices and subsidiaries but does not maintain customer-facing branches comparable with a bank or retail chain.

International Number

Entrata does not publish one universal international support number.International clients should use their assigned Entrata support and account-management channels.

Emergency / After-Hours Number

Entrata does not publish a public emergency corporate hotline.Residents dealing with an emergency at an apartment property should contact their property management office, emergency maintenance service, or local emergency services rather than Entrata corporate support.

Investor Relations Number

Not applicable in the conventional public-company sense.

Entrata is privately held.

Media / Press Contact

Current Entrata press releases identify

entrata@thisisoutcast.com

as a media contact.

Human Resources Number

No universal public HR telephone number is prominently listed.

Careers inquiries should use the official Entrata careers platform.

Technical Support Number

1-877-826-9700

EntrataPay Complaint Number

1-800-859-8766.

Resident Verify Consumer Support

1-866-698-0661

This number is specifically for Resident Verify consumer matters and should not be treated as general Entrata Customer Service.

How to Reach a Real Person at Entrata

For a technical Entrata platform issue, the most useful verified starting point is 1-877-826-9700 or support@entrata.com. Business customers should have their company name, property name, Entrata account information, affected module, screenshots, error messages, and a description of when the issue began ready before contacting support. If the organization has an assigned Entrata account representative, using that established contact can often be more efficient for implementation, contract, billing, or enterprise-level concerns.

Residents should first determine whether the problem is actually controlled by Entrata. Rent amounts, lease decisions, maintenance approval, application decisions, fees, property policies, security deposits, and most landlord actions are normally controlled by the apartment owner or property manager. Entrata specifically explains that it often processes resident information on behalf of its property-management clients, so residents should generally contact their property manager first for those issues.

If the concern involves EntrataPay, contact 1-800-859-8766. If it involves a Resident Verify consumer report, use 1-866-698-0661. Privacy complaints can be sent to dataprivacy@entrata.com. Separating the issue by product is important because payment processing, screening, software support, and landlord decisions can involve different entities and different regulatory rights.

How to File a Complaint Against Entrata

Complaints involving Entrata can include software performance, business contracts, payments, privacy, resident screening, technical support, data issues, account access, or other services. Before escalating, gather the property or company name, account information, screenshots, transaction records, relevant emails, dates, names of previous representatives, and any ticket or case number. Residents should also determine whether their complaint is actually against Entrata or against the landlord/property manager using Entrata software.

Step 1: Contact Customer Service

Begin with Entrata support at 1-877-826-9700 or the appropriate existing support channel for the account. Describe the issue clearly, identify the property or organization involved, and provide any error messages, screenshots, payment records, or other supporting information. Ask for the matter to be documented under a support ticket and retain the ticket number so later representatives can review the same history.

Step 2: Contact the Relevant Department

Route the complaint according to the underlying service. Software issues belong with Entrata support, privacy matters can be sent to dataprivacy@entrata.com, EntrataPay matters can use 1-800-859-8766, and Resident Verify consumer-report issues can use 1-866-698-0661. Residents disputing rent, leases, maintenance, fees, or landlord decisions should contact the property-management company because those decisions may not be controlled by Entrata.

Step 3: Request Supervisor or Management Review

If frontline support does not resolve the problem, request that the ticket be reviewed by a supervisor, account manager, implementation manager, payments specialist, or another appropriate senior team member. Provide the original ticket number and summarize what has already been attempted so the escalation does not restart from the beginning. Enterprise customers should also involve their contracted Entrata relationship manager when the problem affects multiple properties or material business operations.

Step 4: Use the Company’s Written Complaint Channel

For a documented complaint, send a written explanation through the appropriate official email or support channel. Privacy complaints can be sent to dataprivacy@entrata.com, while technical matters can be documented through Entrata support. Include the relevant account, property, dates, previous ticket numbers, financial amounts if applicable, and the specific resolution requested. Avoid sending passwords, full payment credentials, or unnecessary sensitive personal information by ordinary email.

Step 5: Contact Corporate Headquarters

Serious unresolved corporate correspondence can be mailed to Entrata, Inc., 4205 Chapel Ridge Road, Lehi, UT 84043, with the relevant department identified on the envelope. Legal documents may need to use the address or ZIP specified in the governing contract or current legal notice. Include a concise timeline and copies of supporting evidence, and retain proof of delivery.

Step 6: Use the Specialized Complaint or Dispute Department

If the matter involves regulated financial activity, use the specialized process. EntrataPay publishes 1-800-859-8766 for questions and complaints and provides state-specific regulatory escalation information. Resident Verify maintains consumer-report dispute and assistance procedures. Privacy disputes can be directed to Entrata’s Legal or Privacy Department.

Step 7: File With the Appropriate Regulator

The regulator depends on the product involved. EntrataPay customers may be able to complain to their state banking, financial-services, or money-transmitter regulator. Consumer-report disputes involving Resident Verify can potentially involve the Consumer Financial Protection Bureau or state authorities. Privacy complaints may fall under state attorneys general, privacy regulators, or other applicable authorities. The complaint should identify the regulated Entrata entity rather than simply naming Entrata generically.

Step 8: Use Consumer Protection or Financial Dispute Options

Consumers dealing with an unresolved payment, consumer-reporting, or privacy issue can consider the CFPB, their state Attorney General, applicable financial regulator, or payment-provider dispute process depending on the facts. Business customers dealing with a software contract should review contractual service levels, credits, dispute provisions, and termination rights instead of assuming that ordinary consumer-protection procedures apply.

Step 9: Consider Formal Legal or Arbitration Procedures

If all internal and regulatory channels fail, review the agreement governing the specific Entrata service. Certain Entrata portal terms include arbitration provisions and specify Salt Lake City, Utah as the legal seat of arbitration unless otherwise determined. Formal notices may need to be sent to Entrata’s Legal Department at its Lehi office. Because different Entrata products have different agreements, customers should follow the dispute provision applicable to the actual product or account involved.