Smith's Food and Drug
Smith’s Food & Drug is a regional supermarket and pharmacy chain serving communities across the western United States. The company operates grocery stores, pharmacies, fuel centers, bakeries, delis, floral departments, meat and seafood departments, online grocery pickup, delivery, money services, and other consumer retail services.
Smith’s operates as a division and subsidiary within The Kroger Co., one of the largest grocery retailers in the United States. Current Kroger insurance and corporate documentation continues to list Smith’s Food & Drug Centers, Inc. among Kroger’s subsidiaries and affiliated operating businesses.
Smith’s currently operates 145 grocery stores across seven states: Utah, Nevada, New Mexico, Arizona, Montana, Idaho, and Wyoming. The company’s division operations remain centered in Salt Lake City, Utah.
Smith’s does not prominently publish a separate current division-headquarters switchboard on its consumer website.
For customer assistance use:
800-576-4377
Also written as:
1-800-KRO-GERS.
800-576-4377
Current published Customer Service hours:
Monday to Friday: 8:00 AM to Midnight ET
Saturday and Sunday: 8:00 AM to 9:30 PM ET.
Smith’s Food & Drug Centers, Inc.
1550 South Redwood Road
Salt Lake City, UT 84104
United States
Smith’s Food & Drug Centers, Inc.
1550 South Redwood Road
Salt Lake City, UT 84104
United States
Recent Utah municipal records continue to identify this address for Smith’s Food & Drug Centers, Inc.
Customer Service: customerservice@kroger.com
Smith’s current Help Center directs customers to this Kroger Customer Service email for general questions.
Supermarkets, Grocery Retail, Pharmacy, Fuel, E-Commerce and Consumer Retail
The Kroger Co.
Smith’s is a Kroger operating division.
145 grocery stores across seven states.
Utah
Nevada
New Mexico
Arizona
Montana
Idaho
Wyoming.
Greg Foran
Kroger’s current corporate website identifies Greg Foran as CEO.
Kroger currently reports approximately:
400,000 associates company-wide.
Kroger currently reports approximately:
2,700 stores across 35 states.
https://www.smithsfoodanddrug.com/
https://www.krogerfamilycareers.com/
Smith’s employment opportunities are managed through Kroger’s broader careers platform.
Smith’s does not have a standalone Investor Relations department.
Parent company Investor Relations:
Smith’s combines traditional supermarket departments with pharmacy, fuel, e-commerce, prepared food, financial services, and household merchandise. Services vary by location.
Smith’s sells fresh fruits, vegetables, herbs, organic produce, and seasonal items.
Produce departments form a core part of the company’s grocery assortment.
Stores sell beef, pork, poultry, prepared meats, and other fresh and packaged protein products.
Larger Smith’s Marketplace locations may offer broader meat selections.
Participating stores carry fresh and frozen seafood.
Selection can include fish, shrimp, shellfish, and ready-to-cook seafood products.
Smith’s bakeries sell bread, cakes, cookies, pastries, desserts, and other fresh baked goods.
Custom cakes can be ordered for pickup at participating locations.
The deli provides sliced meats, cheeses, hot entrées, prepared sides, sandwiches, and ready-to-eat meals.
Many locations also offer rotisserie and fried chicken.
Smith’s Pharmacy provides prescription filling, medication support, vaccinations, over-the-counter products, and pharmacist assistance.
Pharmacy phone numbers and hours vary by store.
Participating Smith’s pharmacies provide qualifying vaccines.
Customers can schedule vaccination appointments through the pharmacy section of the Smith’s website.
Selected pharmacies offer walk-in testing services such as flu, COVID-19, and strep-throat testing.
Availability depends on the pharmacy location.
Smith’s operates fuel centers at many grocery locations.
Customers can redeem qualifying Fuel Points for discounts at Smith’s fuel stations and participating partner locations.
Customers earn Fuel Points through qualifying grocery, prescription, and gift-card purchases.
Current Smith’s information states that up to 1,000 Fuel Points can be redeemed for $1 off per gallon at participating fuel locations, subject to program rules.
Smith’s Pickup allows customers to order groceries online and collect them curbside at a participating store.
Pickup is currently free on qualifying orders of $35 or more, while smaller orders can carry a service fee.
Customers can order qualifying groceries for home delivery in supported markets.
Delivery availability, fees, minimums, and timing depend on location and current membership or promotional terms.
Smith’s and Kroger’s Ship service lets customers order eligible products for parcel delivery.
Current standard shipping is free on qualifying Kroger-shipped orders of at least $35.
Customers can load digital coupons to a Smith’s digital account and Shopper’s Card.
Eligible discounts are applied when qualifying products and account information are used at checkout.
Smith’s publishes weekly promotional ads featuring grocery, household, pharmacy, and seasonal discounts.
Offers vary by store and region.
The Smith’s Shopper’s Card provides access to sale pricing, personalized offers, and Fuel Point earning.
Customers can connect the card with their digital account for additional online functionality.
Smith’s participates in Kroger’s Boost membership program.
Benefits can include delivery-related savings and enhanced rewards, subject to the membership level and market.
Selected Smith’s stores provide Money Services.
Available services can include money orders, check cashing, bill payment, and related financial transactions.
Some Smith’s locations provide Western Union services for qualifying money transfers.
Availability varies by store.
Smith’s sells gift cards for Kroger businesses and participating third-party brands.
Qualifying gift-card purchases can also generate Fuel Points under current promotional rules.
Participating Smith’s stores operate floral departments for bouquets, arrangements, gifts, and seasonal products.
Selected Smith’s stores offer Home Chef meal products.
Home Chef is another Kroger-owned business and supplies prepared or easy-to-cook meal solutions at many Kroger-family stores.
Selected Smith’s stores feature Murray’s Cheese counters.
These departments sell specialty cheeses and related food products.
Smith’s carries natural and organic foods across fresh, packaged, frozen, and specialty categories.
Assortment differs by location.
Stores sell cleaning supplies, paper goods, kitchen products, home necessities, and general merchandise alongside groceries.
Smith’s carries cosmetics, personal-care products, toiletries, over-the-counter health products, and related items.
Smith’s does not currently promote a separate division-headquarters switchboard to consumers.
800-576-4377
Also:
1-800-KRO-GERS.
customerservice@kroger.com.
800-576-4377
Pickup-order concerns can be handled through Kroger Customer Service.
800-576-4377
800-576-4377.
800-576-4377
Qualifying online orders can also offer self-service refund tools under My Purchases.
Smith’s does not use one nationwide pharmacy line.
Each pharmacy has its own direct number.
Pharmacy locator:
https://www.smithsfoodanddrug.com/stores/pharmacy/
Each Smith’s store has its own telephone number.
Store Locator:
https://www.smithsfoodanddrug.com/stores/grocery
Fuel-center numbers vary by location.
For example, Smith’s currently operates multiple separately listed fuel centers in Salt Lake City.
Smith’s does not publish one universal corporate billing department number.
Online-order payment questions can use:
800-576-4377
800-576-4377
Not applicable at the Smith’s division level.
Investor matters are handled through parent company Kroger.
Smith’s does not prominently publish one universal applicant HR number.
Employment opportunities are managed through Kroger’s careers platform.
Smith’s does not publish a universal corporate emergency hotline.
Immediate police, fire, medical, or in-store safety emergencies should be directed to local emergency services and store management.
For online orders, Shopper’s Card issues, refunds, Pickup, Delivery, Ship orders, digital-account problems, or general customer questions, call 800-576-4377. Current support hours are Monday through Friday from 8:00 AM to midnight ET and Saturday and Sunday from 8:00 AM to 9:30 PM ET. Customers can also email customerservice@kroger.com.
For a problem involving a particular store, pharmacy, fuel center, employee, or purchase, contacting the local Smith’s location first is usually the fastest option. Store-specific pages publish direct telephone numbers for the grocery store, pharmacy, and fuel center where available.
Smith’s Food & Drug Centers, Inc.
1550 South Redwood Road
Salt Lake City, UT 84104
United States
Recent Utah municipal documentation identifies this address for Smith’s Food & Drug Centers, Inc., including current development-related business filings.
Smith’s operates within:
The Kroger Co.
Current Kroger documentation lists Smith’s Food & Drug Centers, Inc. among Kroger subsidiaries and affiliated operating businesses.
The Kroger Co.
1014 Vine Street
Cincinnati, OH 45202
This is Kroger’s corporate headquarters, separate from Smith’s Salt Lake City division office.
Smith’s currently reports:
145 grocery stores.
The stores operate across:
Arizona
Idaho
Montana
Nevada
New Mexico
Utah
Wyoming.
Smith’s currently lists:
10 grocery stores
within Salt Lake City itself.
Smith’s lists:
10 pharmacy locations
within Salt Lake City.
Smith’s currently lists:
7 fuel stations
within Salt Lake City.
Kroger currently reports approximately:
400,000 associates
11 million customers served daily
and:
Approximately 2,700 stores across 35 states.
Smith’s itself is not separately traded.
Parent company Kroger trades on:
New York Stock Exchange
Ticker:
KR
Customers filing a complaint should keep the store address, receipt, transaction date, product details, employee information if known, online-order number, photographs, pharmacy information where appropriate, and records of any previous contact.
Begin with the Smith’s location where the problem occurred and ask for the store manager or department manager. Provide the receipt, date, item information, or order number and explain what resolution you are requesting. Pharmacy concerns should be raised with the pharmacy team, while fuel-center issues should be directed to the location connected with the transaction.
If local management does not resolve the matter, call 800-576-4377 or email customerservice@kroger.com. Explain the store location, transaction details, previous manager contact, and what remains unresolved. Current Smith’s Help Center information directs customers to these central Kroger support channels.
For Pickup, Delivery, or Ship issues, provide the online order number and account email. Pharmacy privacy matters can require a separate health-information process. Kroger has previously identified a dedicated HIPAA Privacy Office at its Cincinnati headquarters for protected-health-information matters.
Serious unresolved division-level correspondence can be sent to Smith’s Food & Drug Centers, Inc., 1550 South Redwood Road, Salt Lake City, UT 84104. Include your full contact information, store number or location, dates, receipt or order details, previous complaint attempts, and the outcome requested. Keep copies of all supporting documentation and proof of delivery.
If the complaint remains unresolved, the correct regulator depends on the issue. Food-safety complaints may involve the local health department, USDA, or FDA depending on the product. Pharmacy complaints may involve the applicable state Board of Pharmacy, while payment disputes can involve the card issuer. General consumer complaints may be submitted to a state Attorney General or consumer-protection agency. Keep receipts, photographs, case references, and Smith’s responses before escalating externally.
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