Pilot Flying J
Pilot Flying J is part of Pilot Travel Centers LLC, commonly known as Pilot. Founded in 1958 by Jim A. Haslam II, the company has grown into one of North America’s largest networks of travel centers and fueling locations. Its headquarters is located in Knoxville, Tennessee, and Pilot is a wholly owned subsidiary of Berkshire Hathaway.
Pilot serves professional drivers, trucking fleets, motorists, and local travelers through Pilot, Flying J, and One9 locations. Its facilities commonly provide gasoline, diesel fuel, diesel exhaust fluid, food, beverages, convenience-store merchandise, showers, truck parking, mobile fueling, rewards, and other services. Amenities vary by location.
The company reports approximately 30,000 team members and more than 900 locations across the United States and Canada. In addition to travel centers, Pilot provides fuel supply, transportation, fleet credit, factoring, renewable-fuel, logistics, and digital services. Its operations include one of North America’s largest fuel tanker fleets.
Pilot does not currently publish a separate corporate switchboard number on its official contact page. Its primary publicly documented contact number is Guest Services at 1-877-866-7378.
1-877-866-7378
Guest Services handles questions, feedback, billing matters, mobile-app problems, rewards issues, parking reservations, and general customer assistance.
Pilot Travel Centers LLC
5508 Lonas Drive
Knoxville, TN 37909
United States
5508 Lonas Drive
Knoxville, TN 37909
United States
guest.services@pilottravelcenters.com
This is Pilot’s official Guest Services email address.
Travel centers, fuel retailing, energy, logistics, transportation, convenience retail, and fleet services
1958
Pilot was founded by Jim A. Haslam II.
Approximately 30,000 team members
Monday to Friday: 8:00 a.m. to 5:00 p.m. Eastern Time
Guest Services hours:
Daily: 8:00 a.m. to midnight Eastern Time
Pilot is a wholly owned subsidiary of Berkshire Hathaway and does not maintain a standalone public-company investor-relations department.
Berkshire Hathaway information is available at:
https://www.berkshirehathaway.com/
https://careers.pilotcompany.com/
Pilot operates travel centers and provides fuel, convenience, driver, fleet, and logistics services across a large North American network.
Pilot and Flying J locations sell gasoline and diesel fuel for passenger vehicles and commercial trucks. Fuel grades, diesel lanes, payment options, and available brands vary by location.
Professional drivers can search for locations, fuel prices, diesel lanes, and related services through Pilot’s website and mobile application.
Many Pilot locations provide diesel exhaust fluid, commonly known as DEF, for commercial diesel vehicles. Availability at the pump or in packaged containers depends on the location.
Pilot travel centers sell drinks, snacks, prepared food, travel supplies, vehicle products, personal-care items, and other convenience merchandise.
Individual locations may also include nationally recognized restaurant brands or Pilot-operated food counters.
Participating locations allow customers to order food and selected merchandise through Pilot’s application or website. Orders can be placed for pickup, subject to product and location availability.
Customers who discover missing or incorrect items while at the store should speak with a team member. Customers who have left the location can contact Guest Services.
Many Pilot and Flying J travel centers provide showers for professional drivers and other eligible customers. Shower availability, wait times, credits, and reservation features can be reviewed through the Pilot application.
Pilot provides free and reserved truck-parking spaces at participating locations. Prime Parking reservations can be made through the mobile application, online account, or at certain store registers.
Reservation changes, cancellations, accessibility questions, and refunds can be discussed with Guest Services.
The myRewards program allows eligible customers to earn and redeem points and access offers. Professional drivers can earn rewards on qualifying diesel-fuel transactions and monitor activity through the Pilot application.
Missing-points requests may be initiated through the transaction-history section of the app. Guest Services can assist when the digital request does not resolve the problem.
The Pilot app supports location searches, amenity filters, mobile fueling, digital receipts, rewards management, food ordering, shower reservations, and eligible parking reservations.
Available functions depend on the account, device, payment method, fleet-card rules, and participating location.
Mobile Fueling allows eligible customers to activate a pump through the Pilot application after selecting the location, payment method, lane, and fuel grade.
The service can also generate digital receipts and apply qualifying rewards to the customer’s account.
Pilot offers commercial fleet customers products such as the Axle Fuel Card and direct-billing arrangements. Available services may include transaction controls, consolidated billing, reporting, fuel savings, and account-management tools.
Credit approval, terms, pricing, and eligibility depend on the applicant and selected program.
Pilot supplies fuel to commercial customers and operates an extensive fuel-transportation network. Its energy and logistics services support travel centers, trucking fleets, and other business customers.
Pilot works with maintenance providers at selected travel-center locations. Available services can include tires, preventive maintenance, and certain truck repairs. Services are not available at every location.
Pilot is developing electric-vehicle charging infrastructure and provides renewable and lower-carbon fuel products within portions of its network. Availability depends on the location and stage of deployment.
1-877-866-7378
This is Pilot’s primary public support number. It handles questions, feedback, billing assistance, rewards, mobile-app problems, food-order concerns, and parking reservations.
Guest Services is available daily from 8:00 a.m. to midnight Eastern Time.
(865) 474-2953
Pilot provides this number for business customers who want information about its commercial products and solutions.
Published hours:
Monday to Friday: 8:00 a.m. to 7:00 p.m. Eastern Time
Sales email: sales@pilottravelcenters.com
(865) 474-2953
Existing commercial customers and businesses that previously submitted a fleet inquiry can use this number to contact Pilot’s credit team during normal business hours.
(865) 474-4737
Pilot lists this number for businesses interested in the Axle Fuel Card, direct billing, diesel-fuel savings, and related fleet solutions.
Pilot locations maintain their own local contact numbers. Because these numbers differ by location, customers should use Pilot’s official location finder to identify the correct store before calling.
A local store is usually the best first contact for an immediate food order, receipt, fuel-pump, shower, parking, or in-store purchase problem.
guest.services@pilottravelcenters.com
media.relations@pilotflyingj.com
realestate@pilottravelcenters.com
Pilot does not publish separate general investor-relations, public HR, or emergency telephone numbers on its current contact page. Emergency incidents should be reported to 911 and the responsible travel center.
Call Guest Services at 1-877-866-7378 between 8:00 a.m. and midnight Eastern Time, seven days a week. Be ready to provide the Pilot or Flying J location number, city and state, transaction date and time, receipt number, pump number, amount charged, and myRewards account information when relevant. Clearly explain whether the issue involves fuel, billing, food, parking, showers, rewards, the mobile app, an employee interaction, or another service, and ask the representative to document the complaint.
For a problem that is still occurring at a travel center, speak with the store’s manager or manager on duty before leaving. Location employees can often correct an order, inspect a pump, review a receipt, or address an immediate facility concern. Commercial fleets can call the sales and credit team at 865-474-2953, while businesses interested in Axle Fuel Card or direct-billing services can call 865-474-4737. Ask for a reference or case number whenever a matter requires follow-up.
Pilot Travel Centers LLC
5508 Lonas Drive
Knoxville, TN 37909
United States
Office hours:
Monday to Friday: 8:00 a.m. to 5:00 p.m. Eastern Time
Pilot identifies this as its official headquarters address.
Written customer complaints may be mailed to the headquarters address when store management and Guest Services have not resolved the matter.
The letter should identify the exact Pilot, Flying J, or One9 location; transaction date and time; receipt or order number; disputed amount; previous case numbers; and requested resolution. Send copies rather than original receipts.
Individual travel centers have separate addresses and telephone numbers. Customers should use Pilot’s official location finder to obtain the current address and phone number for the store involved in a complaint.
Speak with the manager on duty when the complaint concerns a specific store, pump, restaurant order, shower, parking space, or employee interaction. Provide the receipt and ask whether the matter can be corrected before leaving.
Call 1-877-866-7378 or email guest.services@pilottravelcenters.com. Include the store number, location, transaction date, receipt details, disputed amount, and the names of any employees already contacted. Request a reference number.
If Guest Services does not resolve the complaint, send a written summary to Pilot Travel Centers LLC, 5508 Lonas Drive, Knoxville, TN 37909. Include the Guest Services case number and copies of receipts, photographs, bank records, or other relevant evidence.
For an unresolved payment, fuel-quality, safety, accessibility, privacy, or consumer-protection issue, contact the regulator or consumer authority responsible for that type of complaint. This may include a state attorney general, weights-and-measures agency, environmental regulator, payment provider, or another applicable authority. Call emergency services immediately when an incident presents an immediate danger.
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