Pilot Flying J Headquarters & Corporate Office

About Pilot Flying J

Pilot Flying J is a major operator of travel centers and fuel stations serving professional truck drivers, motorists and commercial transportation customers.

The company operates the Pilot and Flying J brands and provides fuel, food, parking, showers, convenience-store products and other highway travel services.

Pilot Flying J is headquartered in Knoxville, Tennessee.

Quick Information

Legal Company Name

Pilot Travel Centers LLC

Trade Name

Pilot Flying J

Industry

Travel centers and transportation services

Headquarters

Knoxville, Tennessee

Corporate Headquarters Address

5508 Lonas Drive
Knoxville, TN 37909
United States

Corporate Phone

(865) 474-5000

Parent Company

Pilot Corporation

Official Website

https://pilotcompany.com/

Products and Services

Pilot Flying J provides:

• Diesel fuel
• Gasoline
• Truck parking
• Showers
• Restaurants
• Convenience stores
• Truck services
• RV services
• DEF
• Fuel rewards
• Fleet services
• Travel-center amenities
• Mobile and digital services

Services vary by location.

Corporate Phone Numbers and Contact Information

Pilot Flying J Corporate Office

Phone: (865) 474-5000

Customers can contact Pilot Flying J regarding:

• Fuel purchases
• Store experiences
• Parking
• Rewards
• Fleet programs
• Food services
• Truck services
• Travel-center concerns

How to Reach a Real Person at Pilot Flying J

Have the following information ready:

• Location
• Date and time
• Receipt
• Fuel transaction
• Rewards-account information
• Vehicle information
• Description of the issue
• Previous case number

Pilot Flying J Headquarters and Corporate Office Address

Pilot Travel Centers LLC

5508 Lonas Drive

Knoxville, TN 37909

United States

Corporate Phone: (865) 474-5000

Travel Center and Customer Assistance

Customers may seek assistance with:

• Fuel transactions
• Parking
• Showers
• Store purchases
• Restaurant services
• Rewards
• Fleet cards
• Vehicle services
• Location-specific problems

For an issue at a particular travel center, contacting that location or its manager is usually the appropriate first step.

How to File a Complaint Against Pilot Flying J

Step 1: Contact the travel center involved.

Step 2: Ask for a manager when appropriate.

Step 3: Provide your receipt or transaction information.

Step 4: Explain the issue.

Step 5: Request the resolution you want.

Step 6: Contact Pilot Flying J customer support if necessary.

Step 7: Keep supporting records.

Step 8: Request escalation if the issue remains unresolved.

Corporate Information

Pilot Flying J operates a large network of travel centers under the Pilot and Flying J brands.

The company serves professional drivers, commercial fleets and general motorists across North America.

Frequently Asked Questions

1. Where is Pilot Flying J headquartered?

Pilot Flying J is headquartered in Knoxville, Tennessee.

2. What is Pilot Flying J’s corporate phone number?

The corporate office phone number is (865) 474-5000.

3. What does Pilot Flying J provide?

Pilot Flying J provides fuel, truck parking, showers, food, convenience-store products and transportation services.

4. What brands does Pilot Flying J operate?

Pilot Flying J operates travel centers under the Pilot and Flying J brands.

5. How do I complain about a Pilot Flying J location?

Contact the location’s manager first and provide your receipt, date, time and details of the issue.

6. Can I contact corporate headquarters about a complaint?

Yes, but location-specific issues are generally best handled by the travel center and customer-support channels.

7. Does Pilot Flying J offer truck parking?

Yes. Participating locations offer truck parking, with availability varying by location.

8. Does Pilot Flying J offer fuel services?

Yes. Pilot and Flying J locations provide fuel services for motorists and commercial drivers.

9. Can I visit Pilot Flying J headquarters for customer service?

The Knoxville corporate office should not automatically be treated as a public walk-in customer-service center.