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- Pilot Flying J
About Pilot Flying J
Pilot Flying J is a major operator of travel centers and fuel stations serving professional truck drivers, motorists and commercial transportation customers.
The company operates the Pilot and Flying J brands and provides fuel, food, parking, showers, convenience-store products and other highway travel services.
Pilot Flying J is headquartered in Knoxville, Tennessee.
Quick Information
Legal Company Name
Pilot Travel Centers LLC
Trade Name
Pilot Flying J
Industry
Travel centers and transportation services
Headquarters
Knoxville, Tennessee
Corporate Headquarters Address
5508 Lonas Drive
Knoxville, TN 37909
United States
Corporate Phone
(865) 474-5000
Parent Company
Pilot Corporation
Official Website
Products and Services
Pilot Flying J provides:
- Diesel fuel
- Gasoline
- Truck parking
- Showers
- Restaurants
- Convenience stores
- Truck services
- RV services
- DEF
- Fuel rewards
- Fleet services
- Travel-center amenities
- Mobile and digital services
Services vary by location.
Corporate Phone Numbers and Contact Information
Pilot Flying J Corporate Office
Phone: (865) 474-5000
Customers can contact Pilot Flying J regarding:
- Fuel purchases
- Store experiences
- Parking
- Rewards
- Fleet programs
- Food services
- Truck services
- Travel-center concerns
How to Reach a Real Person at Pilot Flying J
Have the following information ready:
- Location
- Date and time
- Receipt
- Fuel transaction
- Rewards-account information
- Vehicle information
- Description of the issue
- Previous case number
Pilot Flying J Headquarters and Corporate Office Address
Pilot Travel Centers LLC
5508 Lonas Drive
Knoxville, TN 37909
United States
Corporate Phone: (865) 474-5000
Travel Center and Customer Assistance
Customers may seek assistance with:
- Fuel transactions
- Parking
- Showers
- Store purchases
- Restaurant services
- Rewards
- Fleet cards
- Vehicle services
- Location-specific problems
For an issue at a particular travel center, contacting that location or its manager is usually the appropriate first step.
How to File a Complaint Against Pilot Flying J
Step 1: Contact the travel center involved.
Step 2: Ask for a manager when appropriate.
Step 3: Provide your receipt or transaction information.
Step 4: Explain the issue.
Step 5: Request the resolution you want.
Step 6: Contact Pilot Flying J customer support if necessary.
Step 7: Keep supporting records.
Step 8: Request escalation if the issue remains unresolved.
Corporate Information
Pilot Flying J operates a large network of travel centers under the Pilot and Flying J brands.
The company serves professional drivers, commercial fleets and general motorists across North America.
Frequently Asked Questions
1. Where is Pilot Flying J headquartered?
Pilot Flying J is headquartered in Knoxville, Tennessee.
2. What is Pilot Flying J’s corporate phone number?
The corporate office phone number is (865) 474-5000.
3. What does Pilot Flying J provide?
Pilot Flying J provides fuel, truck parking, showers, food, convenience-store products and transportation services.
4. What brands does Pilot Flying J operate?
Pilot Flying J operates travel centers under the Pilot and Flying J brands.
5. How do I complain about a Pilot Flying J location?
Contact the location’s manager first and provide your receipt, date, time and details of the issue.
6. Can I contact corporate headquarters about a complaint?
Yes, but location-specific issues are generally best handled by the travel center and customer-support channels.
7. Does Pilot Flying J offer truck parking?
Yes. Participating locations offer truck parking, with availability varying by location.
8. Does Pilot Flying J offer fuel services?
Yes. Pilot and Flying J locations provide fuel services for motorists and commercial drivers.
9. Can I visit Pilot Flying J headquarters for customer service?
The Knoxville corporate office should not automatically be treated as a public walk-in customer-service center.
