Saia
Saia
Saia, Inc. is a publicly traded transportation and logistics company headquartered in Johns Creek, Georgia. Its primary operating business, Saia LTL Freight, traces its history to 1924 in Houma, Louisiana, when Louis Saia Sr. began hauling goods using the family car with its rear seats removed. Over the following century, Saia expanded from a regional freight carrier into a nationwide less-than-truckload transportation company.
Saia’s core business is less-than-truckload freight transportation, which generally involves shipments that do not require an entire trailer. The company also provides expedited and time-definite transportation, non-asset truckload services, third-party logistics, cross-border and extended coverage, shipment technology, billing tools, cargo-claim processing, and customized transportation solutions. Its direct network covers the contiguous United States, with partner coverage extending to Alaska, Hawaii, Puerto Rico, Canada, and Mexico.
Saia is a public company listed on Nasdaq under the ticker SAIA. As of December 31, 2025, Saia reported approximately 14,500 employees, 213 owned and leased terminals, 7,700 tractors, and 26,500 trailers. Its 2025 operating revenue was approximately $3.234 billion. Frederick J. Holzgrefe III continues to serve as President and Chief Executive Officer.
770-232-5067
This is the corporate telephone number listed in Saia’s 2025 Form 10-K.
1-800-765-7242
Saia publishes this as its main Customer Service and headquarters contact number.
Saia, Inc.
11465 Johns Creek Parkway, Suite 400
Johns Creek, GA 30097
United States
Saia, Inc.
11465 Johns Creek Parkway, Suite 400
Johns Creek, GA 30097
United States
Current SEC filings confirm this as Saia’s principal executive office.
Saia does not prominently publish one universal Customer Service email.
A verified corporate communications contact is:
jjump@saia.com
for Corporate Communications.
Less-Than-Truckload Freight, Transportation, Logistics, Truckload Services and Supply Chain Services
1924
Founded in
Houma, Louisiana.
Approximately 14,500 employees
as of December 31, 2025.
213 owned and leased terminals as of December 31, 2025
Saia’s current marketing page may show a newer operational count as the network continues to expand, so the audited year-end figure and live website count can differ.
35,000+ shipments per day.
Saia does not publish standard public walk-in hours for headquarters.Shipment and service questions should begin with Customer Service or the local terminal.
Saia LTL Freight transports shipments that are generally too large for parcel carriers but do not require an entire trailer. The company specializes in freight commonly weighing between approximately 100 and 10,000 pounds.
Saia provides direct LTL coverage throughout the 48 contiguous states using its extensive terminal network.
Saia provides Canadian freight coverage through partner and interline relationships, extending its North American network beyond its direct U.S. terminal footprint.
Saia offers Mexico-related freight solutions through partner arrangements and provides international shipping documentation for cross-border shipments.
Extended partner coverage allows customers to ship freight beyond the contiguous states to Alaska and Hawaii.
Saia supports Puerto Rico freight through its extended service network and provides commercial-invoice documentation for applicable shipments.
Saia provides expedited shipping for freight requiring faster or more tightly controlled transit times than ordinary LTL service.
Time-definite services are designed for customers requiring specific delivery commitments and predictable freight timing.
Saia Guaranteed Select is one of the company’s branded service offerings designed around enhanced transit and service commitments.
Saia offers non-asset truckload transportation by arranging full-truckload capacity through transportation partners.
Saia Logistics provides broader transportation and logistics solutions beyond standard LTL freight, including third-party transportation management and supply-chain support.
Saia’s logistics operations can coordinate shipments using outside transportation providers to help customers manage freight across multiple modes and markets.
Saia develops customized shipping arrangements for customers with specialized transportation requirements.
Customers can track shipments and access freight status information through Saia’s online tools and registered customer dashboards.
Saia offers online rate-quote tools and APIs that allow customers and software systems to request estimated LTL pricing.
Saia provides standard, VICS, trade-show, and international Bill of Lading tools to prepare freight documentation.
Registered customers can access E-billing tools to review and pay invoices electronically through Saia’s online platform.
Customers can file and monitor cargo claims for loss or damage. Saia provides Internet filing instructions, inspection forms, and related documentation.
Saia provides a formal process for disputing freight charges and submitting overcharge claims.
Registered accounts can access shipment histories, notifications, reports, quotes, documents, and other account-management tools through Saia.com.
770-232-5067.
1-800-765-7242
Saia publishes this toll-free number alongside its headquarters information.
1-800-765-7242
770-232-5067
1-800-765-7242.
1-800-765-7242
1-800-765-7242
Saia does not publish one single nationwide sales-only number.
Customers can contact 1-800-765-7242 or their local Saia Account Executive.
Saia does not prominently publish a single billing-only phone line. Invoice questions should begin with Customer Service or the account contact.
Saia directs cargo-claim questions through its online claims process and Customer Service rather than publishing a separate universal claims number.
No single regional-office number applies across Saia’s network.
Individual Saia terminals maintain local contacts. Customers should use Saia’s terminal and service-center locator for location-specific numbers.
No single international phone number is prominently published. Cross-border freight questions can begin with 1-800-765-7242.
Saia does not publish one universal public emergency hotline.
Shipment emergencies should be routed through Customer Service or the responsible local terminal where available.
Saia does not prominently publish a separate general Investor Relations phone number on its principal company profile.
Investor Relations
770-232-4069
Current corporate communications contact
Jeannie Jump
jjump@saia.com.
Saia does not publish one universal public applicant HR number.
Not applicable.
For shipment status, pickup requests, delivery questions, documentation, freight exceptions, or general service problems, start with 1-800-765-7242. Have the PRO number, Bill of Lading number, shipper and consignee information, pickup or delivery location, and account number available. This gives Customer Service enough information to locate the shipment and route the problem correctly.
For a local operational problem, it may be faster to contact the terminal responsible for the shipment after speaking with Customer Service. Claims for loss, damage, or overcharges should follow Saia’s dedicated claims documentation process rather than being handled solely through a routine tracking call.
Corporate matters can be directed to the Johns Creek headquarters. Investor questions should use the investor-relations website, while media inquiries can be directed to Corporate Communications.
Saia, Inc.
11465 Johns Creek Parkway, Suite 400
Johns Creek, GA 30097
United States
Saia’s 2025 Form 10-K confirms this address as its principal executive office.
The primary corporate office and headquarters are the same Johns Creek location.
Saia, Inc.
11465 Johns Creek Parkway, Suite 400
Johns Creek, GA 30097
No separate general corporate mailing address is prominently published.
Cargo-claim and freight documentation should be submitted using the specific instructions provided by Saia rather than mailed blindly to headquarters.
Complaints can involve delayed freight, missed pickups, damaged or lost cargo, incorrect billing, overcharges, delivery service, customer-service interactions, terminal issues, or claims handling. Before filing, gather the PRO number, Bill of Lading, invoice, shipment dates, photographs of damage, inspection records, delivery receipts, claim documents, and previous correspondence.
Call 1-800-765-7242 and explain the problem. Provide the PRO number or shipment reference immediately so the representative can locate the freight. Ask that the complaint be documented and record the representative’s name, date, and any case or tracking reference provided.
If the complaint concerns cargo loss or damage, use Saia’s cargo-claims process. For an overcharge, use the overcharge-claim procedure. Billing, pickup, delivery, international, and logistics issues should be routed to the relevant service team rather than treated as a generic customer-service complaint.
If front-line Customer Service cannot resolve the problem, request review by a supervisor, account executive, terminal manager, or claims manager. Provide the previous contact history and explain what remains unresolved.
Submit supporting documentation through the appropriate Saia online claims or account system. Written documentation is especially important for cargo damage, shortages, overcharges, disputed invoices, and contractual freight issues.
For serious unresolved matters, send written correspondence to Saia, Inc., 11465 Johns Creek Parkway, Suite 400, Johns Creek, GA 30097. Include the PRO number, Bill of Lading, claim number, dates, invoices, photographs, previous responses, and requested resolution.
Cargo loss or damage disputes should proceed through Saia’s freight-claims process and applicable tariff or Bill of Lading terms. Overcharge disputes should follow the overcharge-claim channel. Keep all delivery receipts, inspection records, invoices, and written determinations.
Transportation complaints involving carrier safety or regulatory compliance may fall under the Federal Motor Carrier Safety Administration, while certain commercial freight matters may fall within other U.S. Department of Transportation or Surface Transportation Board jurisdiction. The correct agency depends on the nature of the complaint.
For payment issues not resolved through the carrier, a shipper may use contractual payment-dispute mechanisms or contact the relevant card issuer or financial institution where applicable. General deceptive-practice concerns can also be reported to the appropriate state consumer-protection authority.
Commercial freight disputes may be governed by the Bill of Lading, Saia tariffs, federal transportation law, and contractual limitations on claims. If a significant cargo, billing, or contractual dispute remains unresolved, review the governing shipping documents and consider professional legal advice before pursuing litigation, arbitration, or another formal remedy.
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