Radisson Hotels
Radisson is a global hotel brand family that includes Radisson, Radisson Blu, Radisson RED, Radisson Collection, Radisson Individuals, Park Plaza, Park Inn by Radisson, and other lodging concepts depending on the region. The brand serves business travelers, leisure guests, groups, conferences, families, and loyalty members through full-service and select-service properties in destinations around the world.
A major corporate change occurred in 2022, when Choice Hotels International acquired the Radisson Hotels Americas franchise business, operations, and intellectual property for approximately $675 million. The acquisition covered the United States, Canada, Latin America, and the Caribbean and added nine Radisson-related brands and roughly 67,000 rooms to Choice Hotels. Choice completed the integration of nearly 600 Americas Radisson hotels into its systems in December 2023.
As a result, there is no longer one single worldwide Radisson headquarters governing every market. In the Americas, Radisson brands are owned by Choice Hotels International, whose headquarters are in North Bethesda, Maryland. Outside the Americas, Radisson Hotel Group remains an unaffiliated company headquartered in Belgium. This distinction is important because the Minnesota headquarters historically associated with Radisson Americas is no longer the current corporate headquarters for the Americas business.
For Radisson brands in the Americas, current Choice Hotels corporate phone
301-592-5000
For Choice Hotels reservations, including Radisson brands in the Americas
877-424-6423
Choice Hotels publishes this as its 24/7 hotel-reservations number.
For Radisson Hotel Group outside the Americas, English-language global support is available at
+353 1 5138080.
For Radisson brands in the Americas
Choice Hotels International, Inc.
915 Meeting Street, Suite 600
North Bethesda, MD 20852
United States
Americas
Choice Hotels International, Inc.
915 Meeting Street, Suite 600
North Bethesda, MD 20852
United States
Outside the Americas:
Radisson Hospitality Belgium SRL/BV
Avenue du Bourget 44
1130 Brussels
Belgium.
Radisson Hotel Group privacy:
DataProtection@radissonhotels.com
For Americas guest-service matters, Choice Hotels uses its online support channels rather than one universal Radisson email.
Hotels, Hospitality, Franchising, Travel, Resorts, Meetings and Events
The Radisson brand dates to the early twentieth century, while the modern global brand family has expanded significantly through multiple ownership and corporate restructurings.
Choice Hotels currently operates a total portfolio of more than 7,500 hotels worldwide across 22 brands, including the Radisson brands it owns in the Americas.
Americas: Choice Hotels International, Inc.
Outside the Americas: Radisson Hotel Group, an unaffiliated company headquartered in Belgium.
Corporate offices do not publish standard public walk-in hours.
Reservations and guest-support channels operate on extended or 24/7 schedules depending on region.
Americas
Global Radisson outside the Americas
https://www.radissonhotels.com/
For Radisson brands in the Americas
https://investor.choicehotels.com/
Americas
https://careers.choicehotels.com/
Global Radisson
https://careers.radissonhotels.com/
The core Radisson brand provides full-service accommodations for business and leisure travelers. Properties typically offer guest rooms, food and beverage services, meeting facilities, fitness amenities, and other full-service hotel features depending on location.
Radisson Blu is positioned as an upper-upscale brand with a focus on stylish design, full-service amenities, and business and leisure travel. In the Americas, the brand is owned by Choice Hotels.
Radisson RED targets travelers seeking a more modern, social, lifestyle-oriented hotel experience. Properties often emphasize design, communal spaces, flexible food and beverage concepts, and contemporary guestrooms.
Radisson Collection is positioned at the premium end of the brand family, with hotels in high-profile destinations and a focus on upscale service, architecture, design, and local character.
Radisson Individuals allows independently styled hotels to participate in the Radisson distribution and loyalty ecosystem while maintaining more of their individual property identity.
In the Americas, Country Inn & Suites by Radisson is owned by Choice Hotels. The brand is known for comfortable accommodations, family-oriented stays, and amenities such as breakfast at many locations.
Park Inn by Radisson operates in the midscale hotel segment and is designed for travelers seeking practical accommodation, approachable service, and convenient locations.
Park Plaza is a full-service brand with a presence in selected urban and leisure markets. In the Americas, the brand falls under Choice Hotels’ ownership.
Guests can book Radisson-branded properties through the appropriate regional booking platform. In the Americas, booking is integrated into Choice Hotels’ reservation infrastructure.
Choice Hotels supports groups requiring 10 or more rooms through a dedicated Group Services and Sports Travel team.
Current number:
866-351-3033.
Selected Radisson properties provide meeting rooms, conference venues, banquet facilities, business-event space, and wedding or social-event packages.
Many full-service Radisson hotels operate on-site restaurants, bars, lounges, breakfast venues, room service, or other food and beverage concepts.
Fitness facilities are available at many Radisson-branded hotels, although equipment, operating hours, and access rules vary by property.
Many Radisson hotels provide indoor or outdoor pools. Availability depends on the property and destination.
Full-service properties may include business centers, printing services, meeting technology, and work-friendly spaces.
Radisson operates properties near major airports in multiple global markets, serving passengers with early flights, overnight connections, business travel, and airline-related lodging needs.
Selected Radisson properties operate in leisure and resort destinations and may offer pools, spas, beach access, restaurants, family activities, or other destination amenities.
In the Americas, former Radisson Rewards Americas functionality was integrated into Choice Hotels’ systems after the acquisition. Outside the Americas, Radisson Hotel Group continues to operate Radisson Rewards through its own platform.
Guests staying at participating Radisson-family properties in the Americas can access Choice Hotels’ loyalty ecosystem, including member rates and qualifying rewards.
Radisson Hotel Group continues to operate its own Radisson Rewards program outside the Americas, with separate program terms and member administration based in Belgium.
Customers can search availability, compare rates, review room types, and manage supported reservations online through the appropriate regional platform.
Choice Hotels and Radisson Hotel Group provide mobile digital booking and account-management tools for their respective regional systems.
Americas, Choice Hotels: 301-592-5000
Global Radisson Hotel Group: +32 2 702 9200.
Americas
301-592-5000
Outside the Americas
+32 2 702 9200
Americas
301-592-5000
Global
+32 2 702 9200
Americas
301-592-5000
Global Radisson
+32 2 702 9200
For Americas reservations
877-424-6423.
For global English-language Radisson assistance
+353 1 5138080.
Americas
877-424-6423
Global
+353 1 5138080
Americas reservation line
877-424-6423
Choice Hotels does not publish one universal Radisson-branded consumer sales line.
Group bookings use
866-351-3033.
No single Radisson-wide billing number is published.
Billing disputes should begin with the hotel where the stay occurred and then move to regional Customer Relations if needed.
Radisson uses different contacts by region.
For EMEA/APAC, use the region-specific numbers published on RadissonHotels.com.
Individual hotels have their own local telephone numbers.
Global English-language support
+353 1 5138080.
There is no single corporate emergency line.
For immediate medical, police, fire, or personal-safety emergencies, contact local emergency services and hotel management.
For Americas owner Choice Hotels, Investor Relations is handled by Choice Hotels International.
Investor Relations
https://investor.choicehotels.com/
Media matters for Americas Radisson brands are handled through Choice Hotels’ corporate communications team.
No universal Radisson HR phone is published across all regions.
Use regional career sites.
Americas
877-424-6423
Global English-language support
+353 1 5138080
If your stay is in the United States, Canada, Latin America, or the Caribbean, begin with the individual hotel or Choice Hotels’ reservation and Customer Relations channels. For reservations, use 877-424-6423. Have the hotel name, city, confirmation number, stay dates, and guest name ready. Since individual hotels are often independently owned or franchised, on-property management is usually the fastest route for room, housekeeping, staff, billing, or amenity problems.
If your booking is outside the Americas, use Radisson Hotel Group’s global Contact Us system. English-language support is available 24/7 at +353 1 5138080, and country-specific numbers are published for many markets. Loyalty questions outside the Americas should follow the Radisson Rewards contact route rather than Choice Privileges.
For unresolved issues, clarify which corporate system applies before escalating. This is especially important because the Americas brands and global Radisson Hotel Group are now separate businesses. A U.S. or Canadian complaint should not be sent to Brussels unless it concerns an international Radisson Hotel Group property.
Choice Hotels International, Inc.
915 Meeting Street, Suite 600
North Bethesda, MD 20852
United States
Choice acquired Radisson Hotels Americas in 2022 and completed operational integration in 2023.
Radisson Hospitality Belgium SRL/BV
Avenue du Bourget 44
1130 Brussels
Belgium
Phone: +32 2 702 9200.
The HeadquarterLocation page is categorized under Minnesota because Radisson Hotels Americas historically maintained significant corporate operations in the Minneapolis area.
That Minnesota headquarters should now be treated as historical for the Americas business, because Choice Hotels acquired Radisson Hotels Americas in 2022 and subsequently integrated the business into Choice’s headquarters and operating systems.
Complaints may involve reservations, billing, refunds, room cleanliness, hotel staff, loyalty points, accessibility, cancellations, amenities, or another stay-related issue. Gather the hotel name, city, confirmation number, guest name, stay dates, invoices, photos, and previous communications before escalating. First determine whether the hotel is in the Americas or outside the Americas because the correct corporate route differs.
For Americas properties, use the Choice Hotels reservation and support system and call 877-424-6423 where appropriate. For international Radisson Hotel Group properties, use the global contact system and +353 1 5138080 for English-language support. Explain the issue clearly and provide the booking details.
For room or service issues, contact hotel management. For loyalty concerns, use Choice Privileges in the Americas or Radisson Rewards outside the Americas. Group-booking concerns should use the relevant group-sales department, while billing matters should start with the property’s front office or accounting team.
If the first representative cannot resolve the complaint, ask for a General Manager, front-office manager, or regional Customer Relations review. Provide the original booking details, explain what has already been attempted, and specify the remedy you are seeking.
Submit a written complaint through the applicable Contact Us form. Written complaints create a record that can include booking numbers, photographs, receipts, and supporting documentation. Keep screenshots or email confirmations showing when the complaint was submitted.
For Americas matters, send serious unresolved correspondence to Choice Hotels International, 915 Meeting Street, Suite 600, North Bethesda, MD 20852. For non-Americas Radisson Hotel Group matters, correspondence can be directed to Avenue du Bourget 44, 1130 Brussels, Belgium.
Privacy complaints outside the Americas can use DataProtection@radissonhotels.com. Loyalty disputes should follow the relevant program’s rules. In the Americas, issues involving a Choice Privileges account should be handled through Choice Hotels rather than Radisson Hotel Group.
The correct regulator depends on the complaint and hotel location. Accessibility, consumer-protection, privacy, or health-and-safety complaints may be handled by government agencies in the country or state where the hotel operates. File with the regulator that has jurisdiction over the actual property or transaction.
If a disputed charge or refund remains unresolved, the guest may contact the card issuer or payment provider according to its dispute procedures. General consumer complaints can also be submitted to state, provincial, national, or local consumer-protection authorities.
For a significant unresolved dispute, review the terms that applied to the booking, loyalty program, rate, or reservation. Depending on the jurisdiction and booking conditions, formal mediation, arbitration, or court remedies may be available. Keep all confirmations, invoices, written responses, and complaint records before proceeding.
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