Jackson Hewitt
Jackson Hewitt is a U.S. tax preparation and financial-services support company that provides federal and state income-tax preparation through a nationwide network of franchised and company-operated offices. Its services include in-person tax preparation, drop-off filing, tax consultations, refund-related financial products, identity-theft protection, tax courses, and digital account tools.
The company has operated in the U.S. tax-preparation industry for more than four decades. Current Jackson Hewitt franchise materials report more than 5,100 locations nationwide, including more than 2,600 locations inside Walmart stores, giving the brand one of the largest physical tax-preparation networks in the country.
An important current correction is that Jackson Hewitt is no longer headquartered in New Jersey. Jackson Hewitt’s own careers site now identifies its corporate headquarters as Sarasota, Florida, and its current Privacy Policy lists 501 N. Cattlemen Road, Suite 300, Sarasota, FL 34232 for corporate Client Care correspondence.
800-234-1040
Jackson Hewitt uses this number for Customer Service, privacy requests, account-security concerns, and general consumer support.
1-800-234-1040
Current support hours:
Monday to Friday: 10:00 AM to 8:00 PM ET
Saturday: Closed
Sunday: Closed.
Jackson Hewitt Inc.
501 N. Cattlemen Road, Suite 300
Sarasota, FL 34232
United States
Jackson Hewitt Inc.
501 N. Cattlemen Road, Suite 300
Sarasota, FL 34232
United States
Jackson Hewitt’s current Privacy Policy uses this address, while its careers site confirms Sarasota as the company’s corporate headquarters.
Privacy / Client Privacy: privacy@jhnet.zendesk.com
Jackson Hewitt does not prominently publish one universal regular Customer Service email and primarily directs clients to phone and live-chat support.
Tax Preparation, Financial Services Support, Consumer Tax Filing, Tax Education and Franchising
Gregory Macfarlane
Current Jackson Hewitt franchise materials identify Gregory Macfarlane as CEO.
5,100+ locations nationwide
2,600+ Jackson Hewitt locations inside Walmart stores.
Privately held
Jackson Hewitt is not publicly traded and does not maintain a traditional public-company Investor Relations department.
Jackson Hewitt does not publish regular public walk-in hours for its Sarasota corporate headquarters.
Customer Service operates Monday through Friday from 10:00 AM to 8:00 PM Eastern Time.
https://www.jacksonhewitt.com/
Not applicable in the conventional public-company sense.
Jackson Hewitt is privately held.
https://www.jacksonhewitt.com/careers/
The company hires corporate employees as well as seasonal and permanent Tax Pros and office staff across its national franchise network.
Jackson Hewitt focuses on tax preparation and tax-season financial products, with services delivered through local offices, Walmart kiosks, and supporting online tools.
Jackson Hewitt Tax Pros prepare federal and state income-tax returns for individual taxpayers.
Clients can meet with a Tax Pro at a neighborhood office or at one of thousands of Walmart-based Jackson Hewitt locations.
Customers who do not want to remain in the office during preparation can drop off their tax documents.
A Tax Pro completes the return and can review the finished filing with the customer before electronic signature and submission.
Jackson Hewitt prepares federal individual income-tax returns based on each customer’s income, deductions, credits, dependents, and other filing information.
The service is designed for both relatively straightforward and more complicated personal tax situations.
Where applicable, Jackson Hewitt Tax Pros prepare state income-tax returns alongside federal filings.
Requirements differ according to the taxpayer’s state of residence, employment, and other tax circumstances.
Taxpayers who lived or worked in more than one state can receive assistance preparing applicable state returns.
This can be especially relevant for relocation, remote work, or employment across state lines.
Selected Jackson Hewitt locations provide tax planning and consultation services beyond basic return preparation.
These services can help customers understand withholding, estimated taxes, deductions, filing changes, and future tax obligations.
Participating Jackson Hewitt offices advertise audit-related help and representation.
The exact scope depends on the office, tax issue, purchased protection product, and applicable professional authorization.
Jackson Hewitt periodically offers tax refund advance loans during tax season through participating lending partners.
For the 2026 tax season, qualifying applicants could apply for advances of up to $3,500, subject to underwriting, expected federal refund, timing, and other eligibility requirements.
Early Tax Refund Advance products may be offered before the normal tax-filing period to qualifying taxpayers.
These are loans, not the actual IRS tax refund, and approval depends on the participating bank’s underwriting requirements.
Jackson Hewitt also offers a No Fee Refund Advance during qualifying tax-season periods.
The product is a loan secured by the expected tax refund and is available only to eligible clients at participating locations.
Assisted Refund allows qualifying customers to pay tax-preparation and other authorized fees from their tax refund rather than paying all fees upfront.
It is not a loan and is processed through designated banking partners.
Jackson Hewitt customers may elect to receive qualifying refunds or refund-related funds on a Serve American Express prepaid debit account.
Current Jackson Hewitt materials state that eligible IRS refunds can be available up to five days faster than traditional direct deposit, depending on when the IRS releases the funds.
Jackson Hewitt offers optional guarantee products intended to give customers additional protection when using professional tax-preparation services.
Coverage, exclusions, and cost depend on the particular guarantee purchased and the tax return involved.
Jackson Hewitt promotes accuracy-related protections as part of its professional tax-preparation offering.
Customers should review the current guarantee terms because eligibility and remedies depend on the specific filing and product terms.
Identity-theft protection can be added to qualifying Jackson Hewitt tax-service purchases.
The product is designed to provide monitoring and support related to potential identity misuse and tax-related identity risks.
MyJH is Jackson Hewitt’s digital account platform.
Customers can use it to manage selected tax documents, communications, appointments, filing information, and other account-related functions.
Jackson Hewitt offers tax-preparation education for people interested in developing tax knowledge or pursuing work as a Tax Pro.
Completion of a course does not guarantee employment, and hiring decisions may be made by independent franchisees.
Thousands of Jackson Hewitt locations hire seasonal Tax Professionals during tax season.
Most offices are independently owned franchises, so hiring, wages, benefits, staffing, and employment terms can differ by location.
Jackson Hewitt offers franchise opportunities to entrepreneurs interested in operating tax-preparation businesses.
Current franchise materials describe a network of more than 5,100 locations and extensive operational, marketing, training, and Walmart-location support.
Jackson Hewitt has maintained a Walmart relationship for more than 30 years.
Current franchise materials state that the company operates more than 2,600 tax-preparation locations inside Walmart stores.
800-234-1040
800-234-1040
800-234-1040
800-234-1040
800-234-1040.
800-234-1040
Jackson Hewitt directs customers who suspect unauthorized account use or a security breach to this number.
800-234-1040
General Jackson Hewitt routing:
800-234-1040
Loan-specific decisions and underwriting are handled by the applicable banking partner.
General Jackson Hewitt Client Care:
800-234-1040
800-234-1040
Jackson Hewitt does not prominently publish a separate universal billing-only number.
Use:
800-234-1040
Each Jackson Hewitt office has its own local contact information.
Office Locator:
https://office.jacksonhewitt.com/
Jackson Hewitt does not prominently publish one universal public franchise-support number on its current franchise pages.
Prospective franchisees are directed through the official franchise inquiry process.
Not applicable.
Jackson Hewitt is privately held.
Jackson Hewitt does not prominently list one permanent public media telephone number in its main consumer support information.
No universal public HR telephone number is prominently published.
Careers:
https://www.jacksonhewitt.com/careers/
Call 800-234-1040 during Jackson Hewitt’s current support hours of Monday through Friday, 10:00 AM to 8:00 PM Eastern Time. The company also offers live chat during the same published weekday hours. Have your office location, filing year, appointment information, return status, payment details, and any existing case number available before contacting support.
If your concern relates specifically to a return prepared by a franchised Jackson Hewitt location, contacting that office first can be faster because most Jackson Hewitt locations are independently owned and operated. Corporate Client Care can be used if the local office does not resolve the problem.
Jackson Hewitt’s current headquarters is in Sarasota, Florida.
Jackson Hewitt Inc.
501 N. Cattlemen Road, Suite 300
Sarasota, FL 34232
United States
Jackson Hewitt’s careers page explicitly describes its corporate headquarters as being in Sarasota, while its Privacy Policy publishes the same street address for Client Care correspondence.
The HeadquarterLocation page is categorized under New Jersey, reflecting Jackson Hewitt’s historical corporate presence there.
However, New Jersey should no longer be presented as the current corporate headquarters. Current official Jackson Hewitt materials identify Sarasota, Florida as headquarters.
Gregory Macfarlane
Current Jackson Hewitt franchise information identifies Macfarlane as CEO.
Jackson Hewitt currently reports:
5,100+ locations nationwide.
Current network includes:
2,600+ Walmart locations.
Most Jackson Hewitt locations are:
Independently owned and operated by franchisees.
Company-owned and affiliated offices also remain part of the network.
Jackson Hewitt corporate employees can work in-office, hybrid, or remotely depending on role.
The company also operates teams outside the United States, including employees in India.
Not applicable.
Jackson Hewitt is privately held.
Customers may need to complain about tax preparation, fees, refund products, an employee interaction, filing delays, office service, guarantees, identity protection, or account access. Keep the tax year, office location, receipt, return documentation, payment information, product agreements, and earlier communications before escalating.
Start with the office where the tax return was prepared and ask to speak with the office manager or franchise owner. Explain the issue clearly and provide the tax year, appointment date, preparer’s name if known, payment receipt, and relevant return information. Because most locations are independently owned franchises, many customer-service and fee disputes are initially handled locally. Keep the name of the person you speak with and notes from the conversation.
If the local office cannot resolve the complaint, call 800-234-1040 or use Jackson Hewitt’s live-chat service. Provide the office address, filing year, previous contacts, payment details, and a concise explanation of what remains unresolved. Ask the representative to document the complaint and provide any case or reference information available.
If the complaint involves a refund advance, Assisted Refund, prepaid card, or another financial product, review the product disclosure because a third-party bank or financial institution may also be involved. Privacy complaints can be sent to privacy@jhnet.zendesk.com or raised at 800-234-1040. Keep copies of all agreements, notices, and transaction records.
For a serious unresolved corporate complaint, send correspondence to Jackson Hewitt Inc., Attention: Client Care, 501 N. Cattlemen Road, Suite 300, Sarasota, FL 34232. Include your full contact information, filing year, office involved, relevant dates, prior complaint history, and requested resolution. Do not send original tax documents unless specifically requested.
If the issue remains unresolved, the appropriate external route depends on the complaint. Tax-preparer misconduct can potentially involve the IRS or applicable state tax authority, while refund-loan or prepaid-card disputes may involve the issuing bank or financial regulator. General consumer complaints can also be submitted to the relevant state Attorney General or consumer-protection agency. Preserve contracts, receipts, return documents, complaint references, and written responses before escalating.
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