Jackson National Life Insurance
Jackson National Life Insurance Company, commonly marketed as Jackson, is a U.S. retirement-services and insurance company headquartered in Lansing, Michigan. Its core business is providing annuity products designed to help individuals accumulate assets, manage retirement risk, and create retirement income. Jackson works primarily through financial professionals rather than operating as a conventional direct-to-consumer life insurer.
Jackson National Life Insurance Company is a wholly owned subsidiary of Jackson Financial Inc., a publicly traded holding company. Jackson Financial trades on the New York Stock Exchange under ticker JXN. The Jackson organization also includes Jackson National Life Distributors LLC, Jackson National Asset Management LLC, PPM America, and Jackson National Life Insurance Company of New York.
Jackson remains a significant participant in the U.S. annuity market. Based on current company information, Jackson ranked as the No. 5 seller of total U.S. annuities in 2025 and the No. 1 seller of traditional variable annuities for the same period. Its product lineup includes variable annuities, registered index-linked annuities, fixed index annuities, fixed annuities, and other retirement-oriented products.
Jackson National Life Insurance Company
1 Corporate Way
Lansing, MI 48951
United States
Jackson’s current official Contact Us and Careers pages identify Lansing as its corporate headquarters.
Jackson’s Lansing headquarters serves the principal life insurance and corporate organization.
1 Corporate Way
Lansing, MI 48951
Certain policyholder correspondence uses dedicated P.O. Box addresses depending on product type. Customers should use the mailing address printed on their policy documents or Jackson’s current Contact Us instructions rather than sending account-specific paperwork to headquarters without confirmation.
Jackson National Life Insurance Company Regional Headquarters
Jackson National Life Distributors LLC
300 Innovation Drive
Franklin, TN 37067
This location supports major distribution and regional corporate operations.
Jackson National Asset Management, LLC
225 West Wacker Drive, Suite 900
Chicago, IL 60606
PPM America, Inc.
225 West Wacker Drive, Suite 1200
Chicago, IL 60606.
Jackson does not prominently publish one universal headquarters switchboard for every inquiry.Policyholders should use the relevant product-support number below.
800-701-0125 for Variable Annuities
517-706-5519 for other Jackson annuities
517-706-5552 for Life Insurance.
1 Corporate Way, Lansing, MI 48951
1 Corporate Way, Lansing, MI 48951
Investor Relations: investorrelations@jackson.com.
Jackson does not publish one universal unsecured email for policyholder account service.
Insurance, Annuities, Retirement Services, Asset Management and Financial Services
1961
Jackson does not prominently display a single updated 2026 employee total on its main consumer pages. Current corporate reporting focuses instead on its associate workforce, retirement business, customer service, and operating subsidiaries.
Jackson National Asset Management currently reports approximately $260.7 billion in assets managed for the JNL Funds platform.
Hours vary by product-support department. Customers should check their policy or the Contact Us page for the current service window.
https://investors.jackson.com/
https://www.jackson.com/the-jackson-difference/careers.html
Jackson offers variable annuities that provide access to investment options whose values can rise or fall with market performance. These products may support tax-deferred accumulation and optional lifetime-income or death-benefit features, but they also involve investment risk and contract fees.
Registered index-linked annuities, commonly called RILAs, link potential growth to a market index while providing a defined level of downside protection through a buffer or similar feature. Losses beyond the selected protection level can still reduce principal.
Jackson’s fixed index annuities provide interest-crediting potential tied to a market index while helping protect contract principal from direct market losses. These products may include withdrawal charges, market-value adjustments, optional income features, and other contract-specific restrictions.
Fixed annuities provide a stated interest rate over a specified period and are designed for customers looking for predictable growth without direct stock-market exposure. Contract terms, surrender periods, rates, and withdrawal rules vary.
Immediate annuities convert a lump-sum premium into an income stream that begins relatively soon after purchase. They can be useful for customers who want to create predictable retirement income from a portion of their savings.
Deferred annuities allow assets to accumulate before income begins at a later date. They can be structured as fixed, indexed, variable, or other qualifying annuity types.
Selected Jackson annuity contracts offer optional lifetime-income features for an additional cost. These benefits are designed to help address the risk of outliving retirement savings.
Certain annuity products offer optional death-benefit protection that can provide defined benefits to beneficiaries. Availability, fees, age restrictions, and benefit calculations depend on the specific contract.
Annuity earnings generally grow tax deferred until money is withdrawn, subject to applicable tax law. Jackson advises customers to consult independent tax professionals because tax treatment depends on the customer’s individual circumstances.
Jackson develops products and educational resources focused on retirement income, longevity risk, market exposure, and withdrawal planning.
Jackson distributes many products through financial professionals and provides wholesalers, product specialists, educational materials, and sales support to advisors and intermediaries.
JNAM manages and advises the JNL Funds that support Jackson’s variable annuity investment platform. Current company information lists 134 advised funds and more than 35 third-party subadvisors.
PPM America is an investment-management affiliate within Jackson Financial. It supports institutional investment activities and management of assets associated with Jackson’s broader financial organization.
Jackson provides online account tools that allow eligible policyholders to view contract information and access account-related services digitally.
Customers who believe someone has gained unauthorized access to their Jackson account can contact the company at 877-565-2968. Jackson also provides a fraud-reporting process for suspicious communications claiming to represent the company.
No single general-purpose switchboard is prominently published for all Jackson inquiries.
No separate universal headquarters number is prominently listed.
Customers should use their appropriate product-specific service number.
No distinct public corporate-office line is prominently published.
800-701-0125 for Variable Annuities.
517-706-5519 for all other Jackson annuities.
517-706-5552.
800-701-0125
517-367-5669.
877-565-2968
Use this number if an account cannot be accessed or unauthorized access is suspected.
800-701-0125 is one of Jackson’s principal toll-free service lines.
Jackson products are generally sold through financial professionals rather than a direct consumer telephone sales department.
No single universal billing-only line is prominently published.
Policyholders should use the service number associated with their contract.
A universal regional-office number is not publicly listed for the Franklin, Tennessee regional headquarters.
Not applicable in the same way as a retail banking branch network.
Jackson primarily focuses on the U.S. retirement market and does not publish one universal international consumer service number.
No dedicated emergency line is publicly listed.
Jackson directs investors primarily to its Investor Relations website and email.
Email: investorrelations@jackson.com.
Press contacts vary by corporate announcement.
No single universal public HR line is prominently listed.
https://www.jackson.com/the-jackson-difference/careers.html
Not applicable.
The fastest route depends on the type of Jackson product. Variable-annuity customers should call 800-701-0125, customers with other Jackson annuities should use 517-706-5519, and life-insurance policyholders can use 517-706-5552. Have the contract or policy number, policyholder name, date of birth, mailing address, and details of the transaction or request available before calling.
Jackson of New York customers have separate service routing, including 800-701-0125 for variable annuities and 517-367-5669 for fixed annuities and life insurance. If the issue relates to suspicious account access, use 877-565-2968 rather than an ordinary service line.
For corporate matters, Jackson’s headquarters is 1 Corporate Way, Lansing, MI 48951. Financial professionals may also work through Jackson National Life Distributors and the regional headquarters at 300 Innovation Drive, Franklin, TN 37067.
Complaints may involve annuity values, withdrawals, surrender charges, policy servicing, beneficiary claims, life insurance, fraud, financial-professional interactions, disclosures, or customer service. Keep your contract number, statements, transaction records, correspondence, financial-professional information, dates, and any earlier case references before escalating.
Begin with the service number for the relevant contract. Variable-annuity customers should call 800-701-0125, other annuity customers 517-706-5519, and life-insurance customers 517-706-5552. Explain the disputed issue clearly and request a case or reference number if one is available.
If the concern involves a withdrawal, death claim, annuity benefit, beneficiary update, life insurance, or account access, ask the representative to transfer the matter to the appropriate specialized service team. Account-security concerns should use 877-565-2968. Keep notes of the department and employee handling the complaint.
If the initial representative cannot resolve the issue, request supervisory review. Provide the prior case number, contract documents, transaction dates, financial statements, and a clear explanation of why the first resolution was insufficient.
Submit the complaint in writing using the correspondence instructions associated with the policy or contract. Written complaints should identify the contract number, disputed transaction or decision, previous service interactions, and the specific remedy being requested.
For a serious unresolved complaint, correspondence may be directed to Jackson National Life Insurance Company, 1 Corporate Way, Lansing, MI 48951. Include copies rather than originals of relevant contracts, statements, letters, and supporting records.
Securities-related complaints involving Jackson National Life Distributors or variable products may require review through the company’s compliance process. Fraud and unauthorized-access complaints should be directed to the dedicated security channel rather than ordinary customer service.
Insurance complaints are generally regulated by the insurance department in the policyholder’s state. Securities-related complaints involving variable annuities, RILAs, or registered broker-dealer activity may also fall within FINRA or SEC jurisdiction. Jackson National Life Distributors is a registered broker-dealer and FINRA member.
Consumers can also consult their state Attorney General, state insurance consumer-services office, or securities regulator where appropriate. If a financial professional sold the contract through an independent brokerage, the customer’s broker-dealer may also maintain a separate complaint process.
For serious disputes that remain unresolved, review the annuity or insurance contract, prospectus, and any applicable arbitration provisions before taking formal action. Securities disputes may be subject to FINRA arbitration, while insurance claims can follow state-specific litigation or dispute procedures. Legal advice may be appropriate for high-value or complex disputes.
Ramona Tire is an automotive service company that provides a wide range of tire and…
Car-X Tire & Auto is a well-known automotive service chain in the United States, specializing…
Curo Financial Technologies Corp. is a company that provides a range of financial services, primarily…
Enova International, Inc. is a financial technology (fintech) company that provides online financial services to…
Community Choice Financial Inc. (CCFI) is a financial services company that provides a variety of…
Smile Brands Inc. is a leading provider of business support services to dental practices in…
This website uses cookies.