U.S. Bancorp
U.S. Bancorp is a major American financial-services holding company headquartered in Minneapolis, Minnesota. Its principal banking subsidiary is U.S. Bank National Association, commonly known as U.S. Bank. The organization provides consumer banking, business banking, commercial banking, corporate banking, wealth management, investment services, mortgages, credit cards, payment processing, trust services, and capital-markets solutions.
U.S. Bancorp is one of the largest banking organizations in the United States. Current company information describes U.S. Bank as the fifth-largest commercial bank in the country, serving approximately 15 million clients globally with a workforce of nearly 70,000 people.
The company is led by Gunjan Kedia, who became Chief Executive Officer in April 2025 and was appointed Chairman in 2026. U.S. Bancorp also expanded its capital-markets capabilities in June 2026 through the completed acquisition of BTIG.
651-466-3000.
800-872-2657
Also written as:
800-USBANKS
Available:
24 hours a day, 7 days a week.
U.S. Bancorp
U.S. Bancorp Center
800 Nicollet Mall
Minneapolis, MN 55402
United States
U.S. Bancorp
800 Nicollet Mall
Minneapolis, MN 55402
United States.
Investor Relations: investorrelations@usbank.com
General customer-service concerns should use U.S. Bank’s secure digital banking or customer-service channels rather than ordinary unsecured email.
Banking, Financial Services, Payments, Wealth Management, Investment Banking, Mortgages and Consumer Finance
Gunjan Kedia
She became CEO in April 2025 and Chairman in 2026.
Nearly 70,000 employees.
Approximately:
15 million clients globally.
The U.S. Bancorp headquarters does not publish general public walk-in corporate-office hours.
Customer banking support is available 24/7 at 800-872-2657.
U.S. Bank offers personal checking accounts for everyday deposits, payments, debit-card use, direct deposit, bill pay, and digital banking.
Account features and monthly fees depend on the selected product and eligibility.
Customers can open savings accounts for emergency funds, short-term savings, and other deposit needs.
Rates and minimum requirements vary by product.
U.S. Bank provides money-market deposit accounts for customers seeking interest-bearing deposit options with access features.
Terms and rates can change according to market conditions.
U.S. Bank offers CDs with fixed terms and interest rates.
Early-withdrawal penalties may apply when customers redeem funds before maturity.
Eligible checking accounts include U.S. Bank debit cards for purchases and ATM access.
Customers can manage card controls and travel settings through digital banking.
U.S. Bank issues consumer credit cards including cash-back, rewards, travel, secured, and low-interest products.
Personal card Customer Service is available at 800-285-8585.
Business customers can use U.S. Bank credit cards for company purchases, employee spending, rewards, and expense management.
General business credit-card support is available at 866-485-4545.
U.S. Bank provides personal loans and other consumer-lending products for qualifying borrowers.
Existing loan support can generally be reached through 24-Hour Banking at 800-872-2657.
The bank provides financing for cars and other qualifying vehicles.
Loan management, payment, and payoff support is available through U.S. Bank Customer Service.
U.S. Bank originates and services mortgages for homebuyers and homeowners.
Existing mortgage Customer Service is available at 800-365-7772.
Customers can access home-equity lines and installment-loan products subject to credit and property requirements.
Existing account service depends on the specific loan type.
U.S. Bank provides business checking, savings, credit, lending, payment, and treasury services.
The Business Service Center can be reached at 800-673-3555.
Commercial clients can access lending, treasury management, capital, payments, and financial-risk solutions.
Services are designed for middle-market and larger organizations.
U.S. Bancorp serves large corporate and institutional clients through lending, capital markets, treasury, payments, and investment-banking capabilities.
U.S. Bank Wealth Management provides investment management, financial planning, private banking, trust, estate, and wealth-advisory services.
General Wealth Management service is available at 800-236-7700.
U.S. Bancorp Advisors provides brokerage, securities, trading, and investment-account services.
Trading and new investment account support:
800-888-4700.
U.S. Bank provides personal and institutional trust administration, custody, estate, and fiduciary services.
Trust and Advisors support:
855-594-7236.
U.S. Bancorp provides merchant acquiring, card issuing, corporate payments, and transaction-processing services.
Its global payment capabilities include Elavon by U.S. Bank.
Elavon provides merchant payment processing and acquiring services for businesses.
It operates as a wholly owned U.S. Bank business and supports customers in the United States and Europe.
U.S. Bank Online Banking lets customers view balances, transfer funds, pay bills, manage cards, deposit checks, and communicate securely with the bank.
The mobile app provides account management, mobile deposits, transfers, payments, card controls, and Smart Assistant functionality.
App technical support:
866-578-8007.
U.S. Bancorp provides institutional trading, investment banking, M&A advisory, equity capital markets, and other capital-markets services.
Its capabilities expanded with the completed BTIG acquisition on June 1, 2026.
651-466-3000
651-466-3000
651-466-3000
651-466-3000
800-872-2657
800-872-2657
503-401-9991
800-285-8585
866-485-4545
800-365-7772
800-673-3555
503-401-9992
800-987-7237
866-578-8007
800-236-7700
800-888-4700
855-594-7236.
866-775-9668
investorrelations@usbank.com
888-778-1311.
612-303-3167.
Not publicly listed as one universal applicant-support line
For ordinary checking, savings, loans, leases, debit-card, or general banking questions, call 800-872-2657. The line operates 24 hours a day, seven days a week. Customers can also sign into Online Banking or the U.S. Bank Mobile App and use the Help & Services area or Smart Assistant to find the correct support team.
For specialized issues, using the correct department is faster. Mortgage customers can call 800-365-7772, personal credit-card customers 800-285-8585, business credit-card customers 866-485-4545, Wealth Management clients 800-236-7700, and investment customers 800-888-4700.
U.S. Bancorp
U.S. Bancorp Center
800 Nicollet Mall
Minneapolis, MN 55402
United States
Corporate Phone: 651-466-3000.
Gunjan Kedia
She became CEO in:
April 2025
and Chairman in:
2026.
U.S. Bancorp currently serves approximately:
15 million clients globally
with:
Nearly 70,000 employees.
U.S. Bank is currently described by the company as the:
Fifth-largest commercial bank in the United States.
Current U.S. Bancorp operations center around three major business lines serving individuals, businesses, corporations, institutions, and wealth clients.
U.S. Bancorp completed its acquisition of MUFG Union Bank in:
2022
The transaction significantly expanded U.S. Bank’s West Coast presence, especially in California, Washington, and Oregon.
U.S. Bancorp completed its acquisition of:
BTIG, LLC
on:
June 1, 2026
The acquisition added institutional sales and trading, equity capital markets, electronic trading, research, and M&A advisory capabilities.
New York Stock Exchange
Ticker:
USB.
Customers may need to complain about checking or savings accounts, credit cards, loans, mortgages, fees, unauthorized transactions, investment accounts, branch service, payment processing, or another U.S. Bank product. Keep statements, transaction dates, receipts, correspondence, account details, and previous case numbers available before escalating.
Start with the department responsible for the product. For general banking call 800-872-2657, mortgages use 800-365-7772, investment accounts use 800-888-4700, personal cards use 800-285-8585, and business cards use 866-485-4545. Explain the concern clearly and ask that it be documented. U.S. Bank specifically publishes these channels for reporting concerns with its products and services.
If the first phone interaction does not resolve the issue, visit a U.S. Bank branch or request additional review from the appropriate service department. Bring or provide statements, transaction details, earlier case information, and a clear explanation of the requested resolution. U.S. Bank explicitly lists branch visits as an option for reporting service concerns.
If the complaint involves inaccurate credit or consumer-report information, U.S. Bank provides written dispute procedures. Depending on the account type, customers may need to submit statements, consumer-report pages, police reports, identity-theft affidavits, or other evidence. For checking, savings, personal loans, vehicle loans, and certain other accounts, U.S. Bank publishes the Consumer Bureau Management Department in Owensboro, Kentucky as a dispute contact.
For a serious unresolved corporate complaint, written correspondence can be sent to U.S. Bancorp Center, 800 Nicollet Mall, Minneapolis, MN 55402. Include your full contact information, the account type involved, relevant dates, transaction amounts, case numbers, and copies of supporting records. Do not send original documents. Keep proof of mailing and a copy of the complete complaint package.
If the complaint remains unresolved, the appropriate regulator depends on the product and legal entity involved. Complaints involving U.S. Bank National Association may fall within federal banking-regulator complaint processes, while investments, securities, mortgages, credit reporting, and payment matters can involve different regulators or agencies. Payment-card disputes may also involve card-network or consumer-protection procedures. Keep U.S. Bank’s responses, case numbers, statements, and supporting evidence before escalating externally.
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