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- U.S. Bancorp
About U.S. Bancorp
U.S. Bancorp is a major American financial-services holding company headquartered in Minneapolis, Minnesota. Its principal banking subsidiary is U.S. Bank National Association, commonly known as U.S. Bank. The organization provides consumer banking, business banking, commercial banking, corporate banking, wealth management, investment services, mortgages, credit cards, payment processing, trust services, and capital-markets solutions.
U.S. Bancorp is one of the largest banking organizations in the United States. Current company information describes U.S. Bank as the fifth-largest commercial bank in the country, serving approximately 15 million clients globally with a workforce of nearly 70,000 people.
The company is led by Gunjan Kedia, who became Chief Executive Officer in April 2025 and was appointed Chairman in 2026. U.S. Bancorp also expanded its capital-markets capabilities in June 2026 through the completed acquisition of BTIG.
Quick Information
Corporate Phone Number
651-466-3000.
Customer Service Number
800-872-2657
Also written as:
800-USBANKS
Available:
24 hours a day, 7 days a week.
Corporate Office Address
U.S. Bancorp
U.S. Bancorp Center
800 Nicollet Mall
Minneapolis, MN 55402
United States
Headquarters Address
U.S. Bancorp
800 Nicollet Mall
Minneapolis, MN 55402
United States.
Investor Relations: investorrelations@usbank.com
General customer-service concerns should use U.S. Bank’s secure digital banking or customer-service channels rather than ordinary unsecured email.
Industry
Banking, Financial Services, Payments, Wealth Management, Investment Banking, Mortgages and Consumer Finance
Current CEO and Chairman
Gunjan Kedia
She became CEO in April 2025 and Chairman in 2026.
Number of Employees
Nearly 70,000 employees.
Number of Clients
Approximately:
15 million clients globally.
Corporate Office Hours
The U.S. Bancorp headquarters does not publish general public walk-in corporate-office hours.
Customer banking support is available 24/7 at 800-872-2657.
Website
Investor Relations
Careers Page
U.S. Bancorp Products & Services
Checking Accounts
U.S. Bank offers personal checking accounts for everyday deposits, payments, debit-card use, direct deposit, bill pay, and digital banking.
Account features and monthly fees depend on the selected product and eligibility.
Savings Accounts
Customers can open savings accounts for emergency funds, short-term savings, and other deposit needs.
Rates and minimum requirements vary by product.
Money Market Accounts
U.S. Bank provides money-market deposit accounts for customers seeking interest-bearing deposit options with access features.
Terms and rates can change according to market conditions.
Certificates of Deposit
U.S. Bank offers CDs with fixed terms and interest rates.
Early-withdrawal penalties may apply when customers redeem funds before maturity.
Debit Cards
Eligible checking accounts include U.S. Bank debit cards for purchases and ATM access.
Customers can manage card controls and travel settings through digital banking.
Personal Credit Cards
U.S. Bank issues consumer credit cards including cash-back, rewards, travel, secured, and low-interest products.
Personal card Customer Service is available at 800-285-8585.
Business Credit Cards
Business customers can use U.S. Bank credit cards for company purchases, employee spending, rewards, and expense management.
General business credit-card support is available at 866-485-4545.
Personal Loans
U.S. Bank provides personal loans and other consumer-lending products for qualifying borrowers.
Existing loan support can generally be reached through 24-Hour Banking at 800-872-2657.
Auto and Vehicle Loans
The bank provides financing for cars and other qualifying vehicles.
Loan management, payment, and payoff support is available through U.S. Bank Customer Service.
Mortgage Loans
U.S. Bank originates and services mortgages for homebuyers and homeowners.
Existing mortgage Customer Service is available at 800-365-7772.
Home Equity
Customers can access home-equity lines and installment-loan products subject to credit and property requirements.
Existing account service depends on the specific loan type.
Business Banking
U.S. Bank provides business checking, savings, credit, lending, payment, and treasury services.
The Business Service Center can be reached at 800-673-3555.
Commercial Banking
Commercial clients can access lending, treasury management, capital, payments, and financial-risk solutions.
Services are designed for middle-market and larger organizations.
Corporate Banking
U.S. Bancorp serves large corporate and institutional clients through lending, capital markets, treasury, payments, and investment-banking capabilities.
Wealth Management
U.S. Bank Wealth Management provides investment management, financial planning, private banking, trust, estate, and wealth-advisory services.
General Wealth Management service is available at 800-236-7700.
U.S. Bancorp Advisors
U.S. Bancorp Advisors provides brokerage, securities, trading, and investment-account services.
Trading and new investment account support:
800-888-4700.
Trust Services
U.S. Bank provides personal and institutional trust administration, custody, estate, and fiduciary services.
Trust and Advisors support:
855-594-7236.
Payment Services
U.S. Bancorp provides merchant acquiring, card issuing, corporate payments, and transaction-processing services.
Its global payment capabilities include Elavon by U.S. Bank.
Elavon
Elavon provides merchant payment processing and acquiring services for businesses.
It operates as a wholly owned U.S. Bank business and supports customers in the United States and Europe.
Digital Banking
U.S. Bank Online Banking lets customers view balances, transfer funds, pay bills, manage cards, deposit checks, and communicate securely with the bank.
U.S. Bank Mobile App
The mobile app provides account management, mobile deposits, transfers, payments, card controls, and Smart Assistant functionality.
App technical support:
866-578-8007.
Capital Markets
U.S. Bancorp provides institutional trading, investment banking, M&A advisory, equity capital markets, and other capital-markets services.
Its capabilities expanded with the completed BTIG acquisition on June 1, 2026.
U.S. Bancorp Corporate Phone Numbers
Corporate Phone Number
651-466-3000
Corporate Headquarters Number
651-466-3000
Headquarters Number
651-466-3000
Corporate Office Number
651-466-3000
Customer Service Number
800-872-2657
24-Hour Banking Number
800-872-2657
International Customer Service
503-401-9991
Personal Credit Card Number
800-285-8585
Business Credit Card Number
866-485-4545
Mortgage Customer Service
800-365-7772
Business Service Center
800-673-3555
Business Service Center International
503-401-9992
Online Banking Technical Support
800-987-7237
Mobile App Technical Support
866-578-8007
Wealth Management
800-236-7700
U.S. Bancorp Advisors
800-888-4700
Trust and Advisors Services
855-594-7236.
Investor Relations
866-775-9668
Investor Relations Email
investorrelations@usbank.com
Shareholder Services
888-778-1311.
Media / Press Number
612-303-3167.
Human Resources Number
Not publicly listed as one universal applicant-support line
How to Reach a Real Person at U.S. Bank
For ordinary checking, savings, loans, leases, debit-card, or general banking questions, call 800-872-2657. The line operates 24 hours a day, seven days a week. Customers can also sign into Online Banking or the U.S. Bank Mobile App and use the Help & Services area or Smart Assistant to find the correct support team.
For specialized issues, using the correct department is faster. Mortgage customers can call 800-365-7772, personal credit-card customers 800-285-8585, business credit-card customers 866-485-4545, Wealth Management clients 800-236-7700, and investment customers 800-888-4700.
U.S. Bancorp Headquarters & Corporate Office Address
Minneapolis Corporate Headquarters
U.S. Bancorp
U.S. Bancorp Center
800 Nicollet Mall
Minneapolis, MN 55402
United States
Corporate Phone: 651-466-3000.
Current Chairman and CEO
Gunjan Kedia
She became CEO in:
April 2025
and Chairman in:
2026.
Current Company Scale
U.S. Bancorp currently serves approximately:
15 million clients globally
with:
Nearly 70,000 employees.
Commercial Bank Ranking
U.S. Bank is currently described by the company as the:
Fifth-largest commercial bank in the United States.
Major Business Lines
Current U.S. Bancorp operations center around three major business lines serving individuals, businesses, corporations, institutions, and wealth clients.
MUFG Union Bank Acquisition
U.S. Bancorp completed its acquisition of MUFG Union Bank in:
2022
The transaction significantly expanded U.S. Bank’s West Coast presence, especially in California, Washington, and Oregon.
BTIG Acquisition
U.S. Bancorp completed its acquisition of:
BTIG, LLC
on:
June 1, 2026
The acquisition added institutional sales and trading, equity capital markets, electronic trading, research, and M&A advisory capabilities.
Stock Listing
New York Stock Exchange
Ticker:
USB.
How to File a Complaint Against U.S. Bank
Customers may need to complain about checking or savings accounts, credit cards, loans, mortgages, fees, unauthorized transactions, investment accounts, branch service, payment processing, or another U.S. Bank product. Keep statements, transaction dates, receipts, correspondence, account details, and previous case numbers available before escalating.
Step 1: Contact the Appropriate U.S. Bank Service Team
Start with the department responsible for the product. For general banking call 800-872-2657, mortgages use 800-365-7772, investment accounts use 800-888-4700, personal cards use 800-285-8585, and business cards use 866-485-4545. Explain the concern clearly and ask that it be documented. U.S. Bank specifically publishes these channels for reporting concerns with its products and services.
Step 2: Visit a Branch or Request Further Review
If the first phone interaction does not resolve the issue, visit a U.S. Bank branch or request additional review from the appropriate service department. Bring or provide statements, transaction details, earlier case information, and a clear explanation of the requested resolution. U.S. Bank explicitly lists branch visits as an option for reporting service concerns.
Step 3: Submit Supporting Documentation for Disputed Information
If the complaint involves inaccurate credit or consumer-report information, U.S. Bank provides written dispute procedures. Depending on the account type, customers may need to submit statements, consumer-report pages, police reports, identity-theft affidavits, or other evidence. For checking, savings, personal loans, vehicle loans, and certain other accounts, U.S. Bank publishes the Consumer Bureau Management Department in Owensboro, Kentucky as a dispute contact.
Step 4: Send Formal Written Correspondence to U.S. Bancorp
For a serious unresolved corporate complaint, written correspondence can be sent to U.S. Bancorp Center, 800 Nicollet Mall, Minneapolis, MN 55402. Include your full contact information, the account type involved, relevant dates, transaction amounts, case numbers, and copies of supporting records. Do not send original documents. Keep proof of mailing and a copy of the complete complaint package.
Step 5: Contact the Appropriate Banking Regulator if Necessary
If the complaint remains unresolved, the appropriate regulator depends on the product and legal entity involved. Complaints involving U.S. Bank National Association may fall within federal banking-regulator complaint processes, while investments, securities, mortgages, credit reporting, and payment matters can involve different regulators or agencies. Payment-card disputes may also involve card-network or consumer-protection procedures. Keep U.S. Bank’s responses, case numbers, statements, and supporting evidence before escalating externally.
