The Travelers Companies Headquarters & Corporate Office

About The Travelers Companies

The Travelers Companies, Inc. is a major U.S. property and casualty insurance company providing personal, business, specialty, bond, workers compensation, auto, home, and related insurance products. Although the HeadquarterLocation page is categorized under New York and Travelers is publicly traded and maintains a major New York presence, its principal insurance headquarters and longstanding corporate center is One Tower Square, Hartford, Connecticut 06183. Travelers is listed on the New York Stock Exchange under ticker TRV and is a component of the Dow Jones Industrial Average.

The company operates across the United States and selected international markets through a broad group of underwriting subsidiaries and affiliates. Travelers serves individuals, families, small businesses, midsize companies, large organizations, public entities, and specialty customers. Its insurance products are distributed primarily through independent agents and brokers, supplemented by direct and digital service capabilities.

Travelers is led by Alan D. Schnitzer, Chairman and Chief Executive Officer. The company currently employs more than 30,000 people and generated nearly $49 billion in revenue in 2025. Its corporate history extends more than 170 years, making it one of the longest-established major U.S. property-casualty insurance groups.

Quick Information

Corporate Phone Number

1-800-328-2189

This is Travelers’ current Company Directory number.

Customer Service Number

Personal insurance billing and policy service:

1-888-564-5043

Available 24 hours a day, 365 days a year.

Corporate Office Address

The Travelers Companies, Inc.
One Tower Square
Hartford, CT 06183
United States

Headquarters Address

One Tower Square
Hartford, CT 06183
United States.

Email

Travelers uses online email forms rather than publishing one universal consumer email.

Media-specific email contacts are available through the company’s Media Relations page.

Industry

Property and Casualty Insurance, Personal Insurance, Business Insurance, Specialty Insurance, Bond and Workers Compensation

Founded

Travelers traces its origins to the 19th century and has more than 170 years of operating history.

Number of Employees

30,000+ employees.

Annual Revenue

Nearly $49 billion in 2025.

Corporate Office Hours

Corporate walk-in hours are not publicly promoted.

Customer service availability varies by department, with many billing and claims functions available 24/7.

Website

https://www.travelers.com/

Investor Relations / Careers Page

Investor Relations
https://investor.travelers.com/

Careers

https://careers.travelers.com/

The Travelers Companies Products & Services

Auto Insurance

Travelers provides personal automobile insurance covering liability, collision, comprehensive losses, uninsured motorists, and other eligible risks. Coverage selections and availability vary by state and policy.

Homeowners Insurance

Travelers homeowners coverage protects qualifying residences, personal property, liability exposure, and additional living expenses after covered losses. Optional endorsements can expand coverage for specific property risks.

Renters Insurance

Renters insurance provides protection for eligible personal belongings, liability, and certain living expenses after covered events. Policies are intended for tenants rather than property owners.

Condo Insurance

Travelers offers insurance designed for condominium owners, including personal property, liability, improvements, and other exposures not covered by the condominium association’s master policy.

Boat and Yacht Insurance

Travelers provides insurance for recreational boats and yachts through eligible underwriting companies. Coverage can include hull damage, liability, personal property, and specialized marine risks.

Umbrella Insurance

Personal umbrella insurance provides additional liability limits above qualifying underlying auto, home, and other policies. It can help protect policyholders against larger liability claims.

Small Business Insurance

Travelers offers business-owner policies, property coverage, liability insurance, workers compensation, cyber coverage, and other products for small businesses.

Commercial Property Insurance

Commercial property coverage helps businesses protect buildings, equipment, inventory, and other property against covered losses. Travelers serves organizations across many industry sectors.

General Liability Insurance

General liability policies can protect businesses against certain third-party bodily injury, property damage, and related claims. Coverage terms depend on industry and risk profile.

Workers Compensation

Travelers is a major workers compensation insurer, providing coverage, claim management, return-to-work support, and injured-employee services.

Commercial Auto Insurance

Businesses can insure eligible company-owned vehicles and fleets through Travelers commercial auto products.

Cyber Insurance

Travelers offers cyber-risk insurance and related risk-management resources to help businesses respond to data breaches, cyberattacks, ransomware, and other technology-related events.

Bond and Specialty Insurance

Travelers provides surety bonds, management liability, professional liability, crime, financial-institution insurance, and other specialized coverage.

Claims Services

Travelers provides 24/7 claim reporting for many personal and business insurance claims. Policyholders can report claims by phone, online, or through MyTravelers.

MyTravelers

MyTravelers allows customers to access policy information, pay bills, obtain insurance cards, file claims, track claim status, and perform other self-service functions.

Roadside Assistance

Roadside assistance is available for qualifying policies. Personal insurance customers can use 1-800-252-4633, then select the roadside option.

The Travelers Companies Corporate Phone Numbers

Corporate Phone Number

1-800-328-2189

Corporate Headquarters Number

1-800-328-2189

Headquarters Number

1-800-328-2189

Corporate Office Number

1-800-328-2189.

Customer Service Number

Personal policy billing and service:

1-888-564-5043

Available 24/7.

Customer Support Number

866-336-2077

Travelers Customer Advocacy can route unresolved or unclear inquiries to the appropriate department.

Toll-Free Number

Major Travelers service numbers are toll-free, including 1-888-564-5043, 1-800-252-4633, and 1-800-238-6225.

Sales / Quote Number

Personal insurance quote line

1-866-230-0372.

Billing Number

Personal insurance:

1-888-564-5043

Business insurance billing:

1-800-252-2268.

Personal Claims Number

1-800-252-4633

Available for filing qualifying personal auto, home, and property claims 24/7.

Business Claims Number

1-800-238-6225

Business claims can be filed by phone or online 24/7.

Premium Audit Number

1-800-842-4271.

Roadside Assistance Number

Personal insurance:

1-800-252-4633, Option 3.

Business insurance:

1-800-238-6225, Option 1 then Option 3.

Technical Support Number

MyTravelers:

1-877-754-0481

Workers compensation portal technical support:

1-844-240-7051.

Investor Relations Number

Travelers provides Investor Relations through its dedicated investor website and One Tower Square shareholder-services address.

Media / Press Number

Examples of current corporate/financial media contacts include:

Patrick Linehan: 917-778-6267
Courtney Garro: 860-277-8719.

Human Resources Number

Travelers directs employment applicants through its Careers portal rather than a single universal public HR number.

Reservations / Booking Number

Not applicable.

How to Reach a Real Person at The Travelers Companies

For personal insurance billing or policy questions, call 1-888-564-5043. This line is staffed 24 hours a day, 365 days a year. For personal claims, use 1-800-252-4633, while business customers should generally contact their agent or use 1-800-238-6225 for claim reporting.

If you are unsure which department handles the issue, Travelers specifically publishes its Customer Advocacy line at 866-336-2077. That team can help route customers to the appropriate department. Before calling, have your policy number, claim number, account details, date of loss, and previous correspondence available.

For a complaint that has already been discussed with ordinary Customer Service, Customer Advocacy is generally a better next step than calling the corporate directory. Written complaints may also be sent to Consumer Affairs at One Tower Square, Hartford, Connecticut.

The Travelers Companies Headquarters & Corporate Office Address

Current Headquarters

The Travelers Companies, Inc.
One Tower Square
Hartford, CT 06183
United States.

Consumer Affairs Address

Travelers
Attn: Consumer Affairs
One Tower Square
Hartford, CT 06183
United States.

Shareholder Services Address

Travelers
Attn: Shareholder Services
One Tower Square
Hartford, CT 06183
United States.

Personal Insurance Payment Address

Travelers Personal Insurance
P.O. Box 660307
Dallas, TX 75266-0307.

Business Insurance Payment Address

Travelers CL Remittance Center
P.O. Box 660317
Dallas, TX 75266-0317.

How to File a Complaint Against The Travelers Companies

Complaints may involve a denied or delayed insurance claim, policy cancellation, premium, billing, underwriting decision, roadside service, claim handling, customer conduct, or another insurance matter. Gather your policy number, claim number, correspondence, photographs, estimates, payment records, adjuster information, and dates of previous calls before escalating.

Step 1: Contact Customer Service

For personal insurance, call 1-888-564-5043. Business-policy questions should generally begin with the agent or applicable service department. Explain the complaint clearly and ask for a reference or documentation of the call.

Step 2: Contact the Relevant Department

Claims should be handled through the claim professional, while billing, premium audit, roadside assistance, and technical issues each have dedicated departments. Using the specific department prevents delays and ensures the complaint reaches staff with authority over that issue.

Step 3: Request Supervisor or Management Review

If the first representative or adjuster cannot resolve the matter, ask for supervisory review. Provide the claim or policy number, a timeline of events, and copies of any estimates, denial letters, medical documentation, or other relevant material.

Step 4: Use the Company’s Written Complaint Channel

Submit written feedback through Travelers’ contact form or send correspondence to its Consumer Affairs department. Written complaints provide a clear record of the issue, prior communications, and requested resolution.

Step 5: Contact Corporate Headquarters

Mail serious unresolved complaints to Travelers, Attn: Consumer Affairs, One Tower Square, Hartford, CT 06183.

Step 6: Use the Specialized Complaint or Dispute Department

Call 866-336-2077 for Travelers Customer Advocacy if you are unsure where the complaint belongs or ordinary service channels have failed.

Step 7: File With the Appropriate Regulator

Insurance is regulated primarily at the state level. If the complaint involves claim handling, cancellation, underwriting, premium practices, or another insurance issue, the policyholder can contact the insurance department in the state where the policy was issued.

Step 8: Use Consumer Protection or Financial Dispute Options

Payment disputes may involve the customer’s financial institution, while general consumer concerns can also be submitted to a state Attorney General or consumer-protection agency. Keep all Travelers responses and policy documentation.

Step 9: Consider Formal Legal or Arbitration Procedures

If regulatory and internal complaint processes fail, review the insurance policy for appraisal, arbitration, litigation, or other dispute-resolution provisions. Insurance disputes can involve contractual deadlines, statutes of limitation, and state-specific procedures, so qualified advice may be appropriate.