Rocket Mortgage
Rocket Mortgage
Rocket Mortgage, LLC is one of the largest mortgage lenders in the United States and a subsidiary of Rocket Companies, Inc. The company provides residential mortgage lending services through a primarily digital platform, allowing customers to apply for, manage, and refinance home loans online.
Rocket Mortgage offers conventional, FHA, VA, jumbo, and other mortgage products, as well as refinancing and home-loan servicing solutions. The company is headquartered in Detroit, Michigan, and operates as part of Rocket Companies, which also includes Rocket Homes, Rocket Money, and other financial and real-estate businesses.
Financial Services — Mortgage Lending, Home Loans & Mortgage Servicing
1985 — Rocket Mortgage traces its history to Rock Financial, which was founded in Detroit, Michigan.
Rocket Companies, Inc.
Rocket Companies has approximately 14,000 team members across its businesses.
Monday–Friday during regular corporate business hours. Customer-service hours vary depending on the type of mortgage or account inquiry.
help@rocketaccount.com — General Rocket Account support.
Rocket Mortgage generally directs customers to secure messaging, phone support, and online account services rather than publishing a general customer-service email address for all mortgage inquiries.
ir@rocketcompanies.com — Rocket Companies Investor Relations.
www.rocketcompanies.com/careers/
Rocket Mortgage provides a range of residential mortgage and home-financing services, including:
1-800-508-0944 — General Rocket Mortgage customer support.
1-800-508-0944 — Existing customers can use this number for mortgage-account and servicing assistance.
1-800-603-1955 — Mortgage specialists can assist with home-purchase and new-loan questions.
Customers can also sign in to their Rocket Mortgage account to access secure online support and account-specific assistance.
1-313-373-7999 — Rocket Companies Investor Relations.
For existing mortgage customers, the primary customer-service number is 1-800-508-0944. Customers can also sign in to their Rocket Mortgage account to access secure account-specific support.
For customers who are purchasing or refinancing a home, Rocket Mortgage provides mortgage specialists who can answer questions about loan options, rates, applications, documentation, and the mortgage process.
When contacting Rocket Mortgage about an existing loan, have your mortgage-account information available so the representative can locate the account and review the issue.
For corporate or investor-related matters, contact Rocket Companies Investor Relations at 1-313-373-7999 or ir@rocketcompanies.com.
Rocket Companies
1050 Woodward Avenue
Detroit, MI 48226
United States
Rocket Companies, Inc.
1-800-508-0944
1-800-603-1955
1-313-373-7999
Rocket Mortgage is part of Rocket Companies, a Detroit-based financial-services and real-estate platform. The company operates alongside businesses including Rocket Homes and Rocket Money.
Step 1 — Contact Rocket Mortgage Customer Service
First contact Rocket Mortgage at 1-800-508-0944 regarding the mortgage, servicing, payment, application, or account issue.
Step 2 — Sign In to Your Rocket Mortgage Account
For account-specific issues, sign in to your Rocket Mortgage account and use the available secure communication and support options.
Step 3 — Provide Mortgage Information
Provide the relevant loan number, property information, payment details, transaction dates, and other information necessary to identify the issue.
Step 4 — Explain the Complaint Clearly
Describe the problem in detail, including what happened, when it occurred, who you contacted, and what resolution you are requesting.
Step 5 — Provide Supporting Documentation
Keep copies of mortgage statements, payment confirmations, correspondence, loan documents, emails, screenshots, and any other relevant records.
Step 6 — Request a Resolution
Clearly explain the resolution you are seeking and ask the representative to document your complaint and provide a case or reference number when available.
Step 7 — Follow Up With Rocket Mortgage
If the issue is not resolved, follow up with Rocket Mortgage and reference your previous communication and complaint information.
Step 8 — Submit a Formal Complaint if Necessary
For unresolved mortgage-related issues, customers can submit a formal complaint through the appropriate Rocket Mortgage complaint or escalation process.
Step 9 — Contact the Appropriate Regulatory Agency
For unresolved mortgage or financial-service complaints, customers may consider contacting the Consumer Financial Protection Bureau (CFPB), state financial regulator, or another appropriate regulatory authority depending on the nature of the issue.
Step 10 — Consider Further Legal or Regulatory Action
If a significant matter cannot be resolved through Rocket Mortgage or the appropriate regulatory channels, customers may consider obtaining independent legal advice or pursuing another appropriate legal or regulatory remedy. Keep all mortgage documents, payment records, correspondence, and complaint documentation before escalating the matter.
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