Paysafe Headquarters & Corporate Office

About Paysafe

Paysafe is a global payments and financial-technology company that provides payment processing, merchant acquiring, digital wallets, online cash solutions, alternative payment methods, fraud-management tools, and related payment technology for businesses and consumers. Its current business is particularly concentrated in experience-driven sectors such as iGaming, video gaming, e-commerce, travel, hospitality, online trading, and retail. In 2025, Paysafe processed approximately $167 billion in transaction volume and generated approximately $1.7 billion in revenue.

Paysafe traces its corporate history to 1996, when NETBANX began developing digital-payment technology. The business evolved through NETELLER, Neovia Financial, and Optimal Payments, along with multiple acquisitions. In 2015, Optimal Payments acquired Skrill and subsequently changed its name to Paysafe, bringing together brands such as Skrill, Neteller, and paysafecard under a broader payments group.

An important correction for older U.S. headquarters listings is that Paysafe’s principal executive office is currently in London, United Kingdom, not Florida. Paysafe does maintain an important U.S. hub at 5335 Gate Parkway, Fourth Floor, Jacksonville, FL 32256, which supports U.S. merchant and payment operations. Paysafe Limited is publicly traded on the NYSE under ticker PSFE, with Bruce Lowthers serving as Chief Executive Officer.

Paysafe Headquarters & Corporate Office Address

Current Headquarters

Paysafe Limited
1st Floor, 2 Gresham Street
London EC2V 7AD
United Kingdom

Paysafe’s current SEC filings identify 2 Gresham Street in London as the company’s principal executive office. This should be treated as the current global corporate headquarters rather than older Florida-based headquarters listings.

U.S. Corporate Office

Paysafe
5335 Gate Parkway, Fourth Floor
Jacksonville, FL 32256
United States

Jacksonville remains one of Paysafe’s principal global operating hubs and is the address currently published for U.S. merchant-support operations. It is an important U.S. office, but it is not the company’s principal global headquarters.

Registered Office

Paysafe Limited
c/o M Q Services Ltd.
Victoria Place, 31 Victoria Street
Hamilton HM10
Bermuda

Paysafe Limited is incorporated in Bermuda. This registered address is different from the London principal executive headquarters used for management and public-company operations.

Former / Historical Headquarters Clarification

Older U.S. pages may identify Jacksonville or another Florida location as the Paysafe headquarters. Jacksonville remains a major Paysafe office and U.S. merchant-support center, but current regulatory filings clearly identify London as the principal executive office. The Florida address should therefore be described as the company’s U.S. office rather than the global headquarters.

Quick Information

Corporate Phone Number

+44 (0) 20 7608 8460

This is the current telephone number attached to Paysafe Limited’s principal executive office in London.

Customer Service Number

Paysafe does not operate one universal consumer-support number for every product because support differs among Skrill, Neteller, PaysafeCard, PaysafeCash, and merchant-processing services.

For U.S. merchant support

800-324-9825.

Corporate Office Address

1st Floor, 2 Gresham Street, London EC2V 7AD, United Kingdom

Headquarters Address

1st Floor, 2 Gresham Street, London EC2V 7AD, United Kingdom

Email

General NETBANX Support: customersupport@paysafe.com
Investor Relations: investorrelations@paysafe.com
Media: pr@paysafe.com.

Industry

Payment Processing, Fintech, Digital Wallets, Merchant Acquiring, Alternative Payments and Online Cash Solutions

Founded

1996

Paysafe traces its corporate development to NETBANX, which began operations in 1996.

Number of Employees

Approximately 2,800 employees across 12 countries, based on the latest annual investor overview.

Customers and Transaction Scale

Paysafe serves approximately 18 million active users in more than 120 countries and approximately 200,000 small and midsize businesses, while processing approximately $167 billion in volume during 2025.

Corporate Office Hours

Paysafe does not publish standard public walk-in hours for its London headquarters. U.S. merchant support operates Monday through Friday, 6:00 AM to 9:00 PM Central Time.

Website

https://www.paysafe.com/

Investor Relations

https://ir.paysafe.com/

Paysafe Products & Services

Merchant Payment Processing

Paysafe provides card-payment processing for businesses that need to accept consumer payments online or in physical locations. Services include transaction authorization, settlement, merchant acquiring, payment gateways, reporting, and integration support for merchants in multiple industries.

Its Merchant Solutions division also provides risk-management and analytics capabilities designed to improve approval rates while helping businesses manage fraud and compliance requirements.

Merchant Acquiring

Paysafe acts as a payment acquirer for eligible merchants, allowing businesses to process card payments through integrated payment infrastructure. This service is particularly relevant to gaming, travel, hospitality, retail, and other higher-frequency consumer-payment sectors.

Merchant acquiring can be combined with alternative payment methods and wallet products so businesses can offer customers more than conventional credit and debit card checkout.

Payment Gateway Services

Paysafe’s gateway technology connects merchant websites, applications, point-of-sale environments, and payment platforms with the processing infrastructure needed to authorize and settle transactions.

Businesses can integrate Paysafe through APIs and other technical tools, while live technical support is available for existing merchant integrations.

Skrill

Skrill is Paysafe’s digital-wallet platform for sending, receiving, storing, and spending money online. It is widely used for e-commerce, gaming, digital entertainment, international payments, and merchant transactions.

Skrill also supports additional financial functionality in qualifying jurisdictions, including regulated cryptocurrency services in parts of Europe.

Neteller

Neteller is another major Paysafe digital wallet that allows consumers to hold funds and make online transactions. It is frequently used for digital commerce, online gaming, and cross-border payment activity.

Merchants can integrate Neteller alongside Skrill and other alternative payment methods through Paysafe’s payment platform.

PaysafeCard

PaysafeCard is a prepaid online cash-payment product that allows consumers to purchase prepaid value and use it for online transactions without necessarily providing conventional card information directly to a merchant.

It is widely used in digital entertainment and other online-payment environments where customers want a prepaid payment method.

PaysafeCash

PaysafeCash allows consumers to initiate an online payment and complete it using cash through participating retail locations.

The service helps merchants reach consumers who prefer cash or who do not want to use conventional bank cards online.

SafetyPay and PagoEfectivo

Paysafe’s Latin American alternative-payment portfolio includes services such as SafetyPay and PagoEfectivo. These products help merchants accept localized bank-transfer, cash, and other alternative payment methods.

They are particularly useful for international businesses trying to reach consumers who may not primarily rely on credit cards.

Rapid Transfer

Rapid Transfer is Paysafe’s pay-by-bank solution in Europe. It allows eligible customers to make online payments using supported bank accounts rather than entering traditional card details.

The service forms part of Paysafe’s broader alternative-payment-method portfolio.

iGaming Payment Services

Paysafe has a major presence in regulated online gaming and betting payments. Its services include merchant processing, digital wallets, alternative payments, compliance support, and specialized assistance for U.S. iGaming operators.

U.S. iGaming merchant support is provided through a dedicated support line and email rather than general consumer service.

Fraud and Risk Management

Paysafe provides fraud-management and risk tools designed to help merchants detect suspicious transactions, improve payment acceptance, and manage regulatory requirements.

These tools operate alongside acquiring and gateway services to provide merchants with a broader payments and risk infrastructure.

Merchant Financing

Paysafe’s Merchant Solutions portfolio includes financing capabilities for qualifying merchants. Availability, underwriting, rates, and eligibility depend on jurisdiction and business profile.

This service is designed to supplement payment processing with access to business funding for qualifying merchant customers.

Paysafe Corporate Phone Numbers

Corporate Phone Number

+44 (0) 20 7608 8460

This is the verified number for Paysafe’s London principal executive office.

Corporate Headquarters Number

+44 (0) 20 7608 8460

Headquarters Number

+44 (0) 20 7608 8460

Corporate Office Number

For the global corporate office

+44 (0) 20 7608 8460

For U.S. merchant operations, use the specialized U.S. support channels below.

Customer Service Number

Paysafe does not publish one universal Customer Service number covering all consumer products.Customers should use the relevant Skrill, Neteller, PaysafeCard, PaysafeCash, or merchant-support channel.

Customer Support Number

For U.S. merchants

800-324-9825

Hours are Monday through Friday, 6:00 AM to 9:00 PM Central Time.

NETBANX Global Support Number

1-888-709-8753

General support

customersupport@paysafe.com.

Technical Support Number

1-888-709-8753

Technical support

technicalsupport@paysafe.com.

U.S. iGaming Merchant Support

1-866-485-5213

Email

igaminghelp@paysafe.com.

Paysafe Wallet Support

1-833-998-9123

Current published hours are Monday through Friday, 9:00 AM to 7:00 PM Eastern Time.

European Merchant Support

0800 294 1404 from the United Kingdom.

International

+44 (0) 118 928 5075.

Toll-Free Number

For U.S. merchant support

800-324-9825

For NETBANX

1-888-709-8753

Sales Number

Paysafe does not publish one universal global sales number. Prospective merchants are directed to the official sales/contact form so the request can be routed by country, industry, and payment requirement.

Billing Number

A separate universal billing-only number is not publicly listed. Existing merchant customers should use their assigned account manager or the support number associated with their Paysafe platform.

Regional Office Number

Regional support numbers differ by product and country. Paysafe operates major hubs in London, Jacksonville, Sofia, Dublin, and Lima.

International Number

For European merchant support

+44 (0) 118 928 5075

Corporate headquarters

+44 (0) 20 7608 8460

Emergency / After-Hours Number

Paysafe does not publish a single corporate emergency number. Support availability differs by service, product, and region.

Investor Relations Number

Paysafe does not publish a dedicated permanent Investor Relations phone on the current IR contact page. Investor inquiries can use:

investorrelations@paysafe.com.

Media / Press Number

No permanent public media telephone number is currently emphasized.

Media email

pr@paysafe.com.

Human Resources Number

No universal public HR number is listed.

Careers

https://jobs.paysafe.com/

Reservations / Booking Number

Not applicable.

Paysafe is a financial-technology and payments company rather than a reservation-based consumer business.

How to Reach a Real Person at Paysafe

The correct route depends heavily on which Paysafe product or service is involved. A U.S. merchant using Paysafe Business Experience should start with 800-324-9825, while NETBANX customers can call 1-888-709-8753. U.S. iGaming merchants should use 1-866-485-5213, and Paysafe Wallet customers can use 1-833-998-9123. Consumers using Skrill, Neteller, PaysafeCard, or PaysafeCash should begin with the dedicated support area for that product because account access, identity verification, refunds, transaction disputes, and wallet issues are handled by specialized teams.

Before contacting support, have the account email, merchant ID or wallet account information, transaction date, amount, currency, merchant name, payment reference, and any existing case number ready. Do not email passwords, full card credentials, PINs, or authentication codes. Merchant customers should also have their legal business name and processing account details ready so the representative can locate the correct account more quickly.

For corporate matters rather than an individual transaction, the London headquarters at 2 Gresham Street is the appropriate current global corporate office. U.S. merchant matters can also be associated with the 5335 Gate Parkway, Jacksonville office, but that address should not be described as Paysafe’s current global headquarters.

How to File a Complaint Against Paysafe

Paysafe complaints can involve merchant processing, held funds, wallet access, verification, transaction disputes, chargebacks, fees, account restrictions, refunds, technical failures, fraud concerns, or support interactions. Before escalating, collect transaction IDs, account or merchant information, screenshots, statements, payment confirmations, previous case numbers, and a concise timeline. Because different regulated Paysafe entities operate different products, the correct escalation channel and regulator can vary substantially.

Step 1: Contact Customer Service

Start with the support team for the specific Paysafe product involved. U.S. merchants should use 800-324-9825, NETBANX customers can use 1-888-709-8753, and U.S. iGaming merchants can use 1-866-485-5213. Consumers should use the dedicated support channel for Skrill, Neteller, PaysafeCard, PaysafeCash, or their Paysafe Wallet account. Explain the problem clearly and request a case or ticket number.

Step 2: Contact the Relevant Department

If the complaint concerns a technical integration, use the technical-support team rather than general merchant service. Account verification, digital-wallet problems, chargebacks, merchant settlement, and regulated gaming payments may also have separate specialist teams. Provide the original ticket number so the department can see the history instead of opening an unrelated case.

Step 3: Request Supervisor or Management Review

If the first support representative cannot resolve the issue, ask for the complaint to be reviewed by a supervisor, account manager, or specialist escalation team. Clearly explain what resolution has already been attempted and what outcome remains outstanding. For merchant complaints involving settlement or processing, the assigned account manager can often coordinate with payments, risk, compliance, or technical teams.

Step 4: Use the Company’s Written Complaint Channel

Create a written record using the support portal or verified email address associated with the relevant Paysafe product. NETBANX users can use customersupport@paysafe.com, while U.S. merchants can use merchantsupport@merchants-help.com. Include dates, transaction references, disputed amounts, previous case numbers, and the requested resolution, but do not send sensitive security credentials.

Step 5: Contact Corporate Headquarters

For a serious unresolved corporate matter, written correspondence can be sent to Paysafe Limited, 1st Floor, 2 Gresham Street, London EC2V 7AD, United Kingdom. U.S.-specific merchant correspondence may also be routed through the Jacksonville office at 5335 Gate Parkway, Fourth Floor, Jacksonville, FL 32256. Keep proof of delivery and copies of all supporting documentation.

Step 6: Use the Specialized Complaint or Dispute Department

If the dispute concerns a digital wallet, prepaid product, merchant account, or regulated payment service, review the agreement for that specific product. Some Paysafe services contain formal dispute, refund, and arbitration provisions. For example, the U.S. Paysafe Wallet program publishes a dedicated Wallet Help Team and contractual dispute procedure.

Step 7: File With the Appropriate Regulator

The correct regulator depends on the Paysafe entity, jurisdiction, and product involved. A U.S. money-transmission or wallet complaint may involve the relevant state financial regulator, while UK or European regulated payment services may fall within financial-services regulators applicable to the operating entity. Gaming-payment complaints can also involve gaming regulators. Confirm the legal entity named in the account agreement before filing so the complaint reaches the regulator with jurisdiction.

Step 8: Use Consumer Protection or Financial Dispute Options

U.S. consumers may also consider the Consumer Financial Protection Bureau, a state Attorney General, or the state agency regulating money transmitters when appropriate. Merchant disputes involving card payments can also involve acquiring-bank or card-network processes. European customers may have access to local financial-ombudsman or alternative-dispute mechanisms depending on the regulated Paysafe entity and country.

Step 9: Consider Formal Legal or Arbitration Procedures

If ordinary and regulatory escalation does not resolve the dispute, review the governing terms for the particular Paysafe product before taking formal action. Some Paysafe agreements contain arbitration clauses, notice requirements, venue provisions, and deadlines. Preserve transaction records, correspondence, support tickets, account statements, and proof of formal notices, and consider qualified legal advice for significant financial disputes.