Rocket Mortgage
About Rocket Mortgage
Rocket Mortgage is a major U.S. mortgage lender and financial technology company headquartered in Detroit, Michigan. The business was founded by Dan Gilbert in 1985 as Rock Financial and later became Quicken Loans before adopting the Rocket Mortgage brand. The company helped popularize centralized and digital mortgage lending and today provides home purchase loans, refinancing, home equity products, mortgage servicing, and online tools for borrowers across the United States.
Rocket Mortgage operates as a subsidiary of Rocket Companies, Inc., a publicly traded homeownership and financial technology platform. Rocket Companies’ current portfolio includes Rocket Mortgage, Redfin, Rocket Close, Rocket Money, Rocket Loans, and related businesses. Rocket Mortgage remains the company’s flagship mortgage operation and serves borrowers through digital tools, loan officers, servicing teams, and online account-management platforms.
Rocket Companies’ principal executive offices are located at 1050 Woodward Avenue, Detroit, Michigan 48226. Current 2026 SEC filings continue to list this address and the corporate telephone number 313-373-7990. Rocket Mortgage also uses the same Detroit address in its current licensing and legal disclosures.
Quick Information
Corporate Phone Number
313-373-7990
Customer Service Number
Existing Clients: 800-4-ROCKET
Existing Client Self-Service: 800-603-1955
New Home Loan: 888-452-8179
Corporate Office Address
Rocket Mortgage, LLC / Rocket Companies, Inc.
1050 Woodward Avenue
Detroit, MI 48226-1906
United States
Headquarters Address
Rocket Mortgage, LLC
1050 Woodward Avenue
Detroit, MI 48226-1906
United States
The company’s current licensing disclosures and Rocket Companies’ latest SEC filings continue to use this Detroit address.
Client Relations / Complaints: Assist@RocketMortgage.com
Rocket Mortgage publishes this email together with its Client Relations telephone number for qualifying complaints and inquiries.
Industry
Mortgage Lending, Financial Technology, Home Loans, Mortgage Servicing, Consumer Finance and Digital Financial Services
Founded
1985
Dan Gilbert founded the business as Rock Financial in 1985. It later became Quicken Loans and eventually transitioned to the Rocket Mortgage brand.
Number of Employees
Rocket Mortgage does not currently publish a separate standalone employee figure for only the mortgage subsidiary.
Its parent company, Rocket Companies, reported approximately 23,500 team members as of December 31, 2025. These employees were located across the United States, Canada, and India and include employees from Rocket’s broader group of businesses, not just Rocket Mortgage.
Corporate Office Hours
Rocket Mortgage does not publish standard public walk-in hours for its Detroit corporate headquarters.
Current phone support hours include:
Existing Clients:
Monday to Friday: 8:30 AM to 9:00 PM ET
Saturday: 9:00 AM to 4:00 PM ET
New Loans:
Monday to Friday: 7:00 AM to Midnight ET
Saturday: 9:00 AM to 8:00 PM ET
Sunday: 9:00 AM to 7:00 PM ET
Website
Rocket Mortgage Official Website
Investor Relations
Rocket Companies Investor Relations
Rocket Mortgage is not separately publicly traded. Its parent company, Rocket Companies, Inc., trades on the New York Stock Exchange under the ticker symbol RKT.
Careers Page
Rocket offers career opportunities in mortgage banking, sales, servicing, mortgage operations, technology, engineering, product, data, real estate, finance, marketing, legal, and other areas.
Rocket Mortgage Products & Services
Rocket Mortgage provides home financing, refinancing, mortgage servicing, home equity products, digital tools, and related financial services. Its services are designed for homebuyers, existing homeowners, borrowers seeking refinancing, and customers managing an existing mortgage.
Home Purchase Loans
Rocket Mortgage provides financing for consumers purchasing residential property.
Borrowers can begin the mortgage application online, provide financial information, review loan options, upload documents, and work with a Home Loan Expert during the process.
Conventional Mortgages
Rocket offers conventional mortgage loans for qualifying borrowers.
These loans are not directly insured or guaranteed by a federal government agency and can be used for eligible home purchases and refinancing transactions.
FHA Loans
Rocket Mortgage provides FHA-backed mortgage options for qualifying borrowers.
FHA loans can provide more flexible down-payment and credit requirements than some conventional mortgages, although borrowers must satisfy applicable FHA and lender requirements.
VA Loans
Eligible military service members, veterans, and certain surviving spouses may qualify for VA-backed mortgage financing through Rocket Mortgage.
VA loans can provide benefits such as qualifying zero-down-payment financing and do not generally require traditional private mortgage insurance.
Jumbo Loans
Rocket Mortgage offers jumbo financing for qualifying borrowers whose mortgage amount exceeds applicable conforming loan limits.
Eligibility standards, down payments, reserves, and credit requirements may differ from conventional loan programs.
Mortgage Refinancing
Existing homeowners can use Rocket Mortgage to refinance eligible mortgage loans.
Borrowers may refinance to change their interest rate, monthly payment, loan term, mortgage type, or other loan features depending on eligibility and market conditions.
Rate-and-Term Refinance
A rate-and-term refinance replaces an existing mortgage with a new loan primarily to modify the interest rate, term, or payment structure.
Borrowers should consider closing costs and the total finance charges associated with refinancing before proceeding.
Cash-Out Refinance
Qualifying homeowners may use a cash-out refinance to replace an existing mortgage while accessing part of their available home equity.
The new mortgage balance is generally larger than the old loan balance, and the borrower receives qualifying proceeds after closing.
Home Equity Loans
Rocket Mortgage provides home equity loan products for eligible homeowners.
These loans allow qualifying borrowers to access equity while keeping their primary mortgage in place. Current eligibility, minimums, maximums, and state restrictions apply.
Mortgage Preapproval
Prospective homebuyers can begin the mortgage process before finding a property by seeking mortgage approval or qualification information.
This can help borrowers better understand their potential home-shopping budget and financing options.
Digital Mortgage Application
Rocket Mortgage provides an online mortgage application designed to allow customers to complete significant portions of the borrowing process digitally.
Customers can submit financial information, upload documents, view loan information, and communicate with Rocket through online tools.
Mortgage Servicing
Rocket Mortgage services a large portfolio of residential mortgage loans.
Servicing functions can include collecting payments, maintaining escrow accounts, providing account statements, issuing tax documents, handling payment questions, and helping qualifying borrowers with mortgage-assistance options.
Online Mortgage Payments
Existing clients can make eligible mortgage payments through their Rocket Account.
Customers may also manage autopay, review their payment history, check balances, and access escrow information using Rocket’s self-service tools.
Automated Phone Payments
Rocket Mortgage provides an automated mortgage-payment phone system.
Payment Number: 800-646-2133
The automated system can be used at any time for eligible mortgage payments.
Escrow Services
Rocket Mortgage may maintain escrow accounts for qualifying serviced mortgages.
Escrow funds can be used for expenses such as property taxes and homeowners insurance, depending on the mortgage arrangement.
Mortgage Assistance
Borrowers experiencing financial hardship may be able to contact Rocket Mortgage to discuss available mortgage-assistance options.
The appropriate solution depends on the loan, investor requirements, borrower circumstances, and eligibility.
Rocket Account
Rocket Account provides digital account management for qualifying Rocket Mortgage customers.
Borrowers can review mortgage information, make payments, access documents, check escrow details, and manage aspects of their loan online.
Rocket Mortgage Mobile App
The Rocket Mortgage app provides mobile access to eligible mortgage tools and account information.
Users can manage existing loans, access mortgage documents, review balances, and use supported self-service features.
Rocket Mortgage Corporate Phone Numbers
Rocket Mortgage publishes different numbers for corporate inquiries, existing borrowers, new loans, complaints, account servicing, payments, and accessibility assistance. Customers should use the number that matches the purpose of their call.
Corporate Phone Number
313-373-7990
This is Rocket Companies’ current verified corporate telephone number and is associated with the principal executive offices at 1050 Woodward Avenue in Detroit.
Corporate Headquarters Number
313-373-7990
This number serves as the main publicly published Rocket Companies headquarters contact.
Headquarters Number
313-373-7990
Current corporate materials continue to list this number with the Detroit headquarters.
Corporate Office Number
313-373-7990
Rocket Companies also publishes this number on its corporate website for general corporate inquiries.
Customer Service Number
800-4-ROCKET
This is the primary number published for existing Rocket Mortgage clients who need help with an in-process or closed mortgage.
Existing Client Support Number
800-603-1955
Rocket Mortgage publishes this number for existing client self-service and mortgage account support.
New Loan Number
888-452-8179
Customers interested in obtaining a new mortgage can use this number to contact Rocket Mortgage Home Loan Experts.
Client Relations / Complaint Number
800-863-4332
Rocket Mortgage specifically directs inquiries and complaints to its Client Relations Team at this number.
Client Relations Email
This email is published for qualifying inquiries and complaints.
Account Advisor Number
800-508-0944, Option 4
Rocket Mortgage publishes this number for customers who need assistance with mortgage payments when the account is not eligible for online payments.
Automated Mortgage Payment Number
800-646-2133
This automated line can be used for eligible mortgage payments around the clock.
Licensing Contact Number
888-474-0404
Rocket Mortgage publishes this number in several state licensing disclosures.
It should not be confused with the primary existing-client or new-loan support numbers.
Accessibility Support Number
800-863-4332
Rocket Mortgage publishes this number for digital accessibility assistance.
Toll-Free Number
Rocket Mortgage has several toll-free contacts rather than one number for every department.
Primary numbers include:
Existing Clients: 800-4-ROCKET
New Loans: 888-452-8179
Client Relations: 800-863-4332
Sales Number
888-452-8179
This is the primary verified number for consumers interested in a new Rocket Mortgage home loan.
Support Number
Existing Clients: 800-4-ROCKET
Existing Client Self-Service: 800-603-1955
The appropriate number depends on the type of support required.
Billing Number
Rocket Mortgage does not publish one separate telephone number specifically labeled as a general Billing Department number.
Mortgage payment and account questions can be directed to the existing-client support team or Account Advisor line.
Regional Office Number
Rocket Mortgage does not publish one universal regional office number.
The company maintains business operations in multiple U.S. markets, but direct borrower support is primarily centralized.
Branch Office Number
Rocket Mortgage operates differently from a traditional bank with a widespread public branch network.
Customers should use Rocket’s central phone, online, and digital support channels rather than searching for a local mortgage branch.
Local Office Number
Detroit Corporate Office: 313-373-7990
Customer mortgage servicing should generally be handled through the appropriate toll-free support line rather than the corporate office.
International Number
Rocket Mortgage primarily serves U.S. residential mortgage customers and does not publish one universal international borrower-support number.
Emergency / After-Hours Number
Rocket Mortgage does not publish a separate emergency corporate telephone number.
Its automated mortgage payment and online account tools are available 24/7, while live support follows published customer-service hours.
Investor Relations Number
313-769-2058
Investor Relations Email
Rocket Companies’ current Investor Relations materials publish these contacts for investor inquiries.
Media / Press Number
313-373-3035
Media / Press Email
These are current Rocket Companies media contacts published through Investor Relations materials.
Human Resources Number
Rocket Mortgage does not prominently publish one universal Human Resources phone number for job applicants.
Employment opportunities should be accessed through the official Rocket Careers platform.
Reservations / Booking Number
Not applicable.
Rocket Mortgage is a mortgage lender and financial technology company and does not operate a conventional reservation or booking service.
How to Reach a Real Person at Rocket Mortgage
Existing Rocket Mortgage customers can call 800-4-ROCKET for assistance with signing in, an in-process mortgage, or a closed loan. Current support hours are Monday through Friday from 8:30 AM to 9:00 PM Eastern Time and Saturday from 9:00 AM to 4:00 PM Eastern Time. Customers interested in a new mortgage can call 888-452-8179, with extended hours throughout the week. Before calling, have your loan or application information, property address, account details, and a clear explanation of the issue ready.
If ordinary mortgage support does not resolve the issue, Rocket Mortgage also publishes 800-863-4332 for its Client Relations Team. Customers can submit qualifying inquiries or complaints to Assist@RocketMortgage.com as well. For security reasons, borrowers should avoid sharing passwords, verification codes, or other unnecessary login credentials with anyone who contacts them unexpectedly claiming to represent Rocket Mortgage.
Rocket Mortgage Headquarters & Corporate Office Address
Rocket Mortgage’s corporate operations are based in downtown Detroit, Michigan:
Rocket Mortgage, LLC
1050 Woodward Avenue
Detroit, MI 48226-1906
United States
The same location serves as the principal executive office of Rocket Companies, Inc.
Corporate Phone: 313-373-7990
Rocket Companies’ July 2026 SEC filing continues to identify 1050 Woodward Avenue, Detroit, MI 48226 as its principal executive offices.
Detroit Corporate Headquarters
Rocket Companies, Inc.
1050 Woodward Avenue
Detroit, MI 48226-1906
United States
Rocket moved its headquarters operations to downtown Detroit in 2010. Detroit continues to serve as the center of the company’s executive, mortgage, technology, servicing, real estate, and financial operations.
Rocket Mortgage Legal Address
Rocket Mortgage, LLC
1050 Woodward Avenue
Detroit, MI 48226
United States
Rocket Mortgage currently publishes this address in state licensing disclosures and other legal materials.
Rocket Legal Team Address
For certain legal matters, Rocket publishes:
Rocket Limited Partnership
Attn: Legal Team
1050 Woodward Avenue
Detroit, MI 48226
United States
Mortgage Payment Mailing Address
For qualifying mortgage payments sent by mail:
Rocket Mortgage
P.O. Box 6577
Carol Stream, IL 60197-6577
United States
Borrowers should verify their current mortgage statement before mailing payments because payment instructions can change depending on the loan or servicing arrangement.
Phoenix Office
Rocket Mortgage also maintains licensed operations in Phoenix, Arizona.
Current licensing disclosures identify:
1 N Central Ave
Phoenix, AZ 85004
United States
This should not be confused with Rocket Mortgage’s primary Detroit headquarters.
Other Rocket Locations
Rocket maintains teams and offices in additional markets, including locations supporting mortgage sales, technology, servicing, and other business operations.
These locations are operational offices and should not be presented as replacements for the primary Detroit headquarters.
How to File a Complaint Against Rocket Mortgage
Borrowers who have a complaint involving a mortgage application, loan officer, payment, escrow account, servicing issue, closing process, refinance, account access, fees, customer-service interaction, or another Rocket Mortgage service should collect all relevant information before escalating the matter. Keep your loan number, application information, property address, payment records, statements, emails, screenshots, and details of previous conversations. Organizing these records can help Rocket identify the mortgage and review exactly what occurred.
Step 1: Contact Rocket Mortgage Customer Support
Begin by contacting Rocket Mortgage through the support line that matches your situation. Existing clients can call 800-4-ROCKET, while customers seeking a new mortgage can call 888-452-8179. Clearly explain the issue and provide relevant loan, application, transaction, payment, or escrow information. Tell the representative what you believe needs to be corrected and what resolution you are requesting. Keep the representative’s name, date and time of the call, and any case or reference number provided during the conversation.
Step 2: Contact the Client Relations Team
If ordinary support does not resolve the issue, contact Rocket Mortgage’s Client Relations Team at 800-863-4332 or email Assist@RocketMortgage.com. Rocket’s own communication terms specifically direct inquiries and complaints to these channels. Provide a clear summary of the original issue, the dates involved, and the steps already taken with customer support or your mortgage representative. Include relevant supporting documents when appropriate, but avoid sending passwords or unnecessary account-security credentials. Keep copies of your complaint and any written response from Rocket Mortgage.
Step 3: Request Review of a Servicing or Payment Issue
If the complaint involves mortgage servicing, payments, escrow, taxes, insurance, or an incorrect account balance, ask Rocket Mortgage to review the specific account activity involved. Provide copies of payment confirmations, mortgage statements, escrow analyses, tax records, or other documentation relevant to the dispute. Explain exactly which transaction, charge, payment allocation, or account entry you believe is incorrect and why. Ask what investigation will be performed and when you should expect a response. Maintain written notes and copies of all documents exchanged during the review.
Step 4: Submit Formal Written Correspondence When Necessary
For a serious unresolved complaint, borrowers may send formal written correspondence using the address or notice instructions contained in their current mortgage documents or servicing statements. Rocket Mortgage’s principal business address is 1050 Woodward Avenue, Detroit, MI 48226, but borrowers should verify whether their loan agreement provides a different address for notices, disputes, qualified written requests, or error-resolution requests. Include your name, property address, loan number where appropriate, a detailed description of the issue, and the resolution requested. Send copies rather than originals of supporting documents and retain proof of delivery for your records.
Step 5: Escalate the Complaint to the Appropriate Regulator if Necessary
If a mortgage complaint remains unresolved after completing Rocket Mortgage’s internal support and Client Relations process, borrowers may consider contacting an appropriate federal or state financial regulator. Depending on the issue and jurisdiction, options may include the Consumer Financial Protection Bureau, a state mortgage regulator, banking department, or another applicable agency. Keep your loan documents, payment records, complaint emails, statements, case numbers, and notes from conversations before filing an external complaint. These records can help the regulator understand both the original issue and the steps already taken to resolve it directly with Rocket Mortgage.
