Jet's Pizza
Jet’s Pizza is a family-owned American pizza restaurant and franchise company best known for helping popularize Detroit-Style Pizza across the United States. The company began in 1978 when Eugene Jetts was originally planning to purchase a home in Sterling Heights, Michigan, but instead leased a storefront that became Jetts Party Shoppe and Pizzeria. Eugene and his brother John Jetts developed the business around deep-dish pizza, fresh dough, premium cheese, and family recipes.
The business officially adopted the Jet’s Pizza name in 1985. Eugene and John opened another location in 1986, cousins Jim and Jeff Galloway joined the ownership group in 1987, and the first franchise opened in 1998. Following Eugene Jetts’ death in 2014, the company remained under Jetts and Galloway family leadership and continues to describe itself as family-owned and operated.
Jet’s has expanded well beyond its Detroit-area roots. Current official franchise material lists approximately 450 locations in 25 states and more than 12,000 team members, while the company’s consumer site describes more than 400 locations. The current headquarters is in Sterling Heights, Michigan, at 37501 Mound Road.
Jet’s America, Inc.
37501 Mound Road
Sterling Heights, MI 48310
United States
Jet’s official Contact Us page identifies this as the current corporate address.
The corporate office and headquarters use the same address
37501 Mound Road
Sterling Heights, MI 48310
General corporate correspondence can be sent to
Jet’s America, Inc.
37501 Mound Road
Sterling Heights, MI 48310
Individual Jet’s Pizza restaurants are often independently owned and operated, so order complaints, donations, local hiring, refunds, and store-specific questions should normally be directed to the restaurant involved.
Store information is available through
https://www.jetspizza.com/stores/
Jet’s roots have remained in Sterling Heights, Michigan since the original business began there in 1978.No current official source indicates that the company has relocated its headquarters away from Sterling Heights.
586-268-5870
This is the current corporate phone published by Jet’s America, Inc.
Jet’s does not publish a separate nationwide consumer call-center number.
For corporate feedback
586-268-5870
For order or restaurant issues, contact the local Jet’s Pizza location first.
37501 Mound Road, Sterling Heights, MI 48310
37501 Mound Road, Sterling Heights, MI 48310
Jet’s does not prominently publish one universal general consumer-service email.
Press: press@jetspizza.com.
Pizza Restaurants, Quick-Service Restaurants, Foodservice and Franchising
1978.
Current franchise materials report
12,000+ team members.
Current franchise materials report approximately
450 locations in 25 states.
Jet’s does not prominently publish standard public walk-in hours for corporate headquarters.Customers should contact the office before visiting.
Investor Relations: Not applicable, Jet’s Pizza is privately held.
Careers
https://www.jetspizza.com/employment/
Jet’s is best known for Detroit-Style Pizza baked in steel pans.The style features a thick, airy crust with a crispy, caramelized cheese edge, and has become the defining product of the Jet’s brand.
Jet’s deep-dish pizzas use fresh dough prepared in stores and are designed to create a crispy exterior with a softer interior.The company’s long association with Detroit-style deep dish helped expand awareness of the style outside Michigan.
Customers who prefer a more traditional pizza can order hand-tossed round crust.This option provides a different texture from Jet’s square Detroit-style pizza while using the same core cheese, sauce, and topping choices.
Jet’s offers thin-crust pizza for customers who prefer a lighter and crispier base.Thin-crust selections can generally be customized with the same broad range of toppings available on other crust styles.
Jet’s also offers New York-style pizza in participating markets.The product gives customers a larger, thinner, foldable-style option alongside the company’s better-known Detroit format.
Jet’s menu includes specialty combinations featuring meats, vegetables, cheeses, sauces, and seasonings.Availability can vary by store and limited-time promotional menu.
Customers can customize pizzas by choosing crust style, size, toppings, sauces, and other available options.Online ordering makes it possible to create customized combinations before selecting pickup or delivery.
Jet’s offers its signature Turbo Crust flavoring on qualifying pizzas.The seasoning adds garlic, Romano cheese, and other flavoring to the crust and is closely associated with the brand.
Jet’s sells chicken wings in multiple flavors and sauce options.Wings can be ordered alongside pizza for individual meals, group orders, parties, and catering-style purchases.
Participating Jet’s restaurants offer boneless chicken as an alternative to traditional bone-in wings.
Sauces and flavor options vary by location.
Jet’s offers salads for customers who want a lighter entrée or side.Current official brand materials specifically identify fresh salads as an important part of the menu beyond pizza.
Bread products are made using the company’s pizza dough and served with seasoning, cheese, or dipping sauces depending on the item.They are popular as shareable sides for pizza orders.
Jet’s Deli Boats combine fresh pizza dough with sandwich-style fillings.These products offer an alternative to standard subs and reflect Jet’s use of its house dough across multiple menu categories.
Jet’s sells dessert products at participating restaurants.Specific offerings can change by location and promotional period, but the official company history lists desserts among its core menu categories.
Jet’s ranch has developed a strong following among customers and is frequently paired with pizza, bread, and wings.The franchise site highlights recognition of Jet’s ranch as one of the brand’s notable menu strengths.
Customers can order through
Online ordering provides store-specific menus, pickup, delivery, promotions, and product customization.
Many Jet’s locations support ordering by text.Current store pages advertise text ordering and promotional discounts at participating stores.
Jet’s has introduced an AI-assisted ordering experience called Jet Man at selected stores.The technology helps customers place digital orders and access qualifying promotional pricing.
Participating Jet’s restaurants provide delivery either directly or through supported ordering channels.Delivery fees, service area, minimums, and availability vary by store.
Carryout remains an important service channel across Jet’s locations.Customers can order online, by telephone, text where supported, or directly through the local store.
Jet’s offers franchise opportunities for qualified operators.Current official franchise materials cite approximately 450 locations, 25 states, a $30,000 franchise fee, and typical startup costs in the $600,000 to $750,000 range, subject to current disclosure documents and individual project costs.
586-268-5870.
586-268-5870
586-268-5870
586-268-5870
Jet’s does not publish a separate universal nationwide Customer Service call center.
Corporate feedback can begin at
586-268-5870
For an order or store issue, contact the local restaurant.
For corporate assistance
586-268-5870
Jet’s does not currently publish a verified nationwide toll-free consumer-support number.
Jet’s does not operate a conventional consumer sales department.Orders should be placed through the local store or Jet’s online ordering platform.
No separate nationwide public Billing Department number is listed.Payment and refund issues should normally begin with the restaurant that processed the purchase.
Jet’s does not publish one universal regional-office number.
Each independently operated store has its own telephone number.
Store directory
https://www.jetspizza.com/stores/
Jet’s current network is focused on the United States and the company does not publish a universal international Customer Service number.
No corporate emergency hotline is publicly listed.
Food, medical, police, or fire emergencies should be reported to local emergency services and the store manager where relevant.
Not applicable.
Jet’s is family-owned and privately held.
No permanent public press phone is prominently listed.
Press Email: press@jetspizza.com.
Jet’s does not prominently publish one universal public HR number.
Corporate and store employment information is available at
https://www.jetspizza.com/employment/
Not applicable.
Large or group orders should be coordinated with the participating local restaurant.
For an order problem, missing item, refund, food-quality complaint, delivery issue, or employee concern, the fastest route is normally to call the Jet’s restaurant that handled the order. Jet’s official Contact Us page explicitly recommends contacting the local store and speaking with a Jet’s employee. Have the order number, store address, receipt, order date, phone number used for the order, and photographs where relevant ready.
If the local store cannot resolve the problem, use Jet’s official Contact Us form. The form requests the store address, order number, whether the order was placed online, date and time of the incident, and detailed comments. Providing those details makes it easier for corporate support to route the complaint to the correct franchise or operations team.
For corporate matters unrelated to a specific order, call Jet’s America, Inc. at 586-268-5870. Keep in mind that many stores are independently owned and operated, so local store management may remain responsible for transaction-level resolutions.
Complaints may involve an incorrect order, food quality, delivery, refund, pricing, employee interaction, store cleanliness, advertising, online ordering, food safety, or another Jet’s experience. Keep the receipt, order number, store location, date and time, photographs where appropriate, payment details, and records of previous conversations.
Begin with the Jet’s Pizza restaurant that prepared the order.
Ask to speak with the manager and explain what happened, including the order number, items involved, date, and the resolution you want. Local management can often resolve missing food, incorrect orders, or service issues immediately.
If the problem concerns an online order, payment, delivery, franchise matter, employment issue, or another specialized issue, identify that category when contacting Jet’s.
A store-level complaint should remain with the relevant restaurant first, while corporate or franchise matters should be directed to Jet’s America.
If the first store employee cannot resolve the complaint, request the General Manager or franchise owner.
Provide the earlier conversation details and explain clearly what remains unresolved. Independently operated stores may require owner-level approval for certain refunds or personnel issues.
Submit a complaint through Jet’s official Contact Us form.
The form is designed to capture the store address, order number, date, time, and detailed explanation, creating a useful written record for corporate review.
If local and written channels do not resolve the issue, contact
Jet’s America, Inc.
37501 Mound Road
Sterling Heights, MI 48310
Phone: 586-268-5870
Include copies of receipts, correspondence, photographs, and any prior complaint information.
Franchise, privacy, employment, or legal matters may require specialized review by Jet’s corporate management or legal team.
If the complaint involves a franchisee, clearly identify the store number and ownership location so Jet’s can determine the appropriate operating entity.
Food-safety and sanitation complaints can generally be reported to the local or state health department responsible for the restaurant.
Employment complaints, accessibility concerns, or other regulated issues should be directed to the government agency with jurisdiction over that type of complaint.
For unresolved payment disputes, contact the card issuer or payment provider.
General consumer complaints involving deceptive practices, unresolved refunds, or advertising issues may also be submitted to the appropriate state Attorney General or consumer-protection agency.
If a serious dispute cannot be resolved through store management, corporate review, regulators, or payment channels, review any applicable order terms, franchise-related agreements, or other contractual documents.
For significant financial loss, injury, or legal claims, consultation with a qualified attorney may be appropriate before pursuing formal litigation or any applicable dispute-resolution process.
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