Penn Station
Penn Station East Coast Subs, legally operated through Penn Station, Inc., is an American fast-casual sandwich restaurant franchise known for hot grilled subs, cheesesteaks, fresh-cut fries, fresh-squeezed lemonade, wraps, salads, and freshly baked cookies. Founder Jeff Osterfeld developed the concept after operating a deli and being inspired by Philadelphia-style cheesesteaks. The first Penn Station restaurant opened in the Cincinnati area in 1985.
Penn Station began franchising shortly after its launch and has expanded primarily through independently owned franchise restaurants. Current company materials describe a system of more than 320 locations, while the official location directory shows a particularly large presence in Ohio, Indiana, Kentucky, and other Midwestern and eastern markets. The company remains privately held.
Founder Jeff Osterfeld remains Founder and CEO, while Craig Dunaway serves as Chief Operating Officer and a board member. Penn Station continues to operate from its Milford, Ohio headquarters and is actively seeking additional franchise development across the United States.
513-474-5957
This is the current headquarters and franchise contact number published by Penn Station.
Penn Station does not publish a separate nationwide consumer call-center number.
For unresolved corporate matters, use
513-474-5957
For order or restaurant-specific issues, customers should contact the individual restaurant first.
Penn Station, Inc.
1226 US Highway 50
Milford, OH 45150
United States
Penn Station Headquarters
1226 US Highway 50
Milford, OH 45150
United States
Penn Station publishes corporate and franchise email contact through its official website, but the current web rendering masks the address from automated public display.
Use the official contact page:
https://penn-station.com/franchise/penn-station-franchise-contact/
For restaurant complaints, the local restaurant should normally be contacted first.
Fast-Casual Restaurants, Sandwich Restaurants, Quick-Service Restaurants and Franchising
1985
Founder
Jeff Osterfeld.
320+ restaurants
Current company materials describe the chain as operating more than 320 restaurants.
Privately held
Penn Station remains an independent private restaurant franchise organization.
Current headquarters contact materials publish
Monday to Friday: 8:00 AM to 5:30 PM ET.
https://www.penn-station.com/careers.php
Corporate opportunities are also available through Penn Station’s corporate-careers application. Individual restaurants are independently owned, so franchisees generally make their own restaurant hiring decisions.
Hot grilled sandwiches are at the center of Penn Station’s menu. Each sandwich is prepared to order, with ingredients heated on the grill rather than simply assembled cold.
The cheesesteak helped inspire founder Jeff Osterfeld to create the Penn Station concept. The company’s current franchise materials continue to position grilled cheesesteaks as one of the brand’s defining products.
Penn Station also serves cold deli-style sandwiches for customers who prefer traditional deli combinations rather than grilled subs.
Penn Station cuts potatoes into fries in its restaurants rather than relying exclusively on standard frozen french fries. Fresh-cut fries remain one of the company’s signature menu products.
Fresh lemonade is another long-standing part of the Penn Station brand. Restaurants squeeze lemons to prepare the drink, reinforcing the chain’s emphasis on fresh preparation.
Penn Station offers wraps as an alternative to traditional bread-based subs. Available fillings and combinations depend on the current menu.
Customers looking for a lighter meal can choose salads featuring vegetables and selected proteins or toppings.
Penn Station restaurants offer freshly baked chocolate chunk cookies and other available desserts as part of the standard menu.
Customers can place qualifying orders digitally through Penn Station’s website and participating restaurants.Online ordering can support pickup and other options depending on the location.
Penn Station supports digital ordering and mobile-friendly restaurant services.Available functionality may differ by franchise location.
Participating Penn Station locations can handle larger sandwich orders for workplaces, meetings, sporting events, parties, and other group occasions.Customers should contact the specific restaurant for current catering options.
Some Penn Station restaurants offer drive-thru service.This format is part of the company’s continuing effort to make its grilled-sub concept more convenient while maintaining made-to-order preparation.
Penn Station actively offers restaurant-franchise development opportunities.
Current franchise contact
513-474-5957
Franchise information
https://penn-station.com/franchise/
The company currently emphasizes multi-unit expansion and available development territories.
New franchise operators receive training that includes both classroom instruction and hands-on operational experience.Penn Station also provides ongoing field operations, IT, online-ordering, marketing, and financial-reporting support.
513-474-5957
513-474-5957
513-474-5957
513-474-5957.
Penn Station does not currently publish a separate nationwide customer-service phone number.
For a restaurant issue, contact the location involved first.
Corporate routing
513-474-5957
No separate verified nationwide toll-free consumer number is prominently published.
Penn Station does not operate a conventional consumer Sales Department.Restaurant purchases are handled through individual stores.
513-474-5957.
No separate verified public billing department number is listed.Restaurant payment issues should normally be handled by the location that processed the transaction.
No universal regional-office number is publicly listed.
Each Penn Station restaurant has its own local telephone number.
https://www.penn-station.com/locations/
513-474-5957
Penn Station specifically publishes this number for website-accessibility assistance.
Penn Station’s restaurant network is primarily U.S.-based and no separate international support line is publicly listed.
No corporate emergency hotline is publicly listed.For an immediate police, medical, or fire emergency at a restaurant, contact local emergency services.
Not applicable.
Penn Station is privately held.
No separate permanent media telephone number is prominently published.
Corporate routing can begin through
513-474-5957
No universal HR phone number is published.Restaurant employment is normally handled by the independently owned franchise location.
Not generally applicable.Penn Station operates primarily as a fast-casual restaurant.
For a missing item, food-quality complaint, employee interaction, payment issue, incorrect order, or other restaurant-specific concern, call the individual Penn Station location first. The official location directory provides restaurant phone numbers. Have your receipt, order date, store address, payment details, and online order number ready.
If the restaurant cannot resolve the issue, contact Penn Station headquarters at 513-474-5957 during published weekday office hours. Explain which restaurant was involved, who you previously contacted, what occurred, and what resolution you are requesting. Penn Station restaurants are generally independently owned franchises, so corporate staff may need to coordinate with the franchise operator.
For franchise, corporate, accessibility, or headquarters matters, use the same 513-474-5957 corporate number or the appropriate official website contact page.
Penn Station, Inc.
1226 US Highway 50
Milford, OH 45150
United States
Current official Penn Station pages continue to identify this address as the company’s headquarters.
The corporate office and headquarters use the same verified Milford address
1226 US Highway 50
Milford, OH 45150
Penn Station does not currently publish a separate general corporate mailing address from its Milford headquarters.
For restaurant-specific correspondence, customers should use the address of the particular franchise location involved.
https://www.penn-station.com/locations/
Complaints may involve an incorrect order, food quality, store cleanliness, an employee interaction, refund, payment issue, digital order, accessibility concern, or franchise-location experience. Before escalating, keep the receipt, order number, restaurant address, transaction date, photographs where relevant, and a record of previous contacts.
Because Penn Station does not operate one nationwide consumer call center, start with the restaurant that prepared the order. Call the location and explain the issue clearly. Provide your order number, date, payment details, and the specific resolution you are requesting. The store is usually the fastest route for replacing food, correcting an order, or reviewing an immediate transaction.
Ask to speak with the restaurant manager when front-line staff cannot resolve the issue. For website-accessibility concerns, contact Penn Station at 513-474-5957. Franchise-development matters should also be routed through corporate headquarters rather than the local restaurant.
If the manager cannot resolve the complaint, ask for review by the General Manager or franchise owner. Most Penn Station restaurants are independently owned, so the franchisee may have final local authority over refunds, employment matters, and store-level service issues.
Document the complaint in writing through Penn Station’s official web contact options or written correspondence. Include the store location, order details, dates, previous conversations, photographs if relevant, and your requested resolution. Written documentation is especially useful when several contacts have already occurred.
For unresolved matters, contact Penn Station, Inc., 1226 US Highway 50, Milford, OH 45150, or call 513-474-5957. Explain that local management has already been contacted and provide a concise timeline of what occurred.
Penn Station does not publicly advertise a separate national dispute department. Serious complaints should therefore be documented with corporate management. If the matter relates to accessibility, use the accessibility channel; if it concerns franchising, use the franchise team; and if it concerns payment processing, keep the transaction documentation needed for your card issuer.
Food-safety, sanitation, or foodborne-illness complaints should be reported to the local or state health department responsible for the restaurant. Employment complaints may fall under labor agencies, while accessibility matters can involve applicable disability-rights enforcement authorities.
Unresolved billing or card-payment problems can be disputed with the payment-card issuer where appropriate. General consumer complaints can also be submitted to the Attorney General or consumer-protection agency in the state where the transaction occurred.
For significant unresolved disputes involving financial losses, injury, or contractual issues, review applicable purchase terms and seek qualified legal advice regarding available remedies. Preserve receipts, digital-order confirmations, photographs, correspondence, medical records if applicable, and all corporate responses before pursuing formal action.
Ramona Tire is an automotive service company that provides a wide range of tire and…
Car-X Tire & Auto is a well-known automotive service chain in the United States, specializing…
Curo Financial Technologies Corp. is a company that provides a range of financial services, primarily…
Enova International, Inc. is a financial technology (fintech) company that provides online financial services to…
Community Choice Financial Inc. (CCFI) is a financial services company that provides a variety of…
Smile Brands Inc. is a leading provider of business support services to dental practices in…
This website uses cookies.