DTE Energy
DTE Energy Company is a Detroit, Michigan-based diversified energy company whose principal regulated businesses are DTE Electric and DTE Gas. DTE Electric serves approximately 2.3 million electric customers in Southeast Michigan, while DTE Gas serves approximately 1.4 million natural gas customers throughout Michigan. The company also operates non-utility businesses in industrial energy services, renewable natural gas, energy marketing, and trading.
DTE’s roots extend through more than a century of electric and natural-gas utility development in Michigan. The modern DTE Energy Company is publicly traded on the New York Stock Exchange under ticker DTE, and its utility subsidiaries continue to make major investments in electric-grid modernization, gas-pipeline replacement, renewable generation, energy storage, nuclear power, and other generation resources. In September 2026, DTE Electric filed a new long-range resource plan that continues its transition away from coal while adding renewable energy, storage, nuclear, and natural-gas resources.
Current President and Chief Executive Officer Joi Harris assumed the CEO role on September 8, 2025, succeeding Jerry Norcia, who moved into the Executive Chairman role. DTE currently reports 13,877 employees across its utility and non-utility businesses. Its principal executive offices remain at One Energy Plaza, Detroit, MI 48226, making the headquarters listed on the Michigan page current rather than historical.
DTE Energy Company
One Energy Plaza
Detroit, MI 48226
United States
DTE’s official Investor Relations materials and 2025 Form 10-K identify One Energy Plaza in downtown Detroit as the company’s current corporate headquarters and principal executive office.
DTE Energy’s main corporate office is the same as its headquarters
One Energy Plaza
Detroit, MI 48226
No separate current principal corporate office is publicly identified.
General bills should not be mailed to the headquarters. DTE currently lists
DTE Energy
P.O. Box 740786
Cincinnati, OH 45274-0786
for mailed customer bill payments.
For shareholder administration, DTE uses its transfer agent rather than One Energy Plaza for many stock-registration matters. Shareholders should use the current Shareholder Services information published through DTE Investor Relations before sending certificates or ownership-change paperwork.
313-235-4000
DTE’s 2025 Form 10-K identifies this as the telephone number for its principal executive offices.
800-477-4747
Residential assistance is available Monday through Friday from 8:00 AM to 5:00 PM. The same number is also used for electric outage reporting.
One Energy Plaza, Detroit, MI 48226
One Energy Plaza, Detroit, MI 48226
DTE does not publish one universal general Customer Service email. Customers are directed to phone support, live chat, secure account tools, and direct messaging through supported social channels.
Electric Utilities, Natural Gas Utilities, Renewable Energy, Industrial Energy Services, Energy Trading and Energy Infrastructure
DTE’s current organization developed from long-established Michigan electric and natural-gas utilities. DTE describes its history as extending more than a century, including more than 175 years of natural-gas service in Michigan.
13,877 employees.
Approximately
2.3 million electric customers
and
1.4 million natural gas customers.
DTE does not publish public walk-in headquarters hours. Residential Customer Service operates Monday through Friday from 8:00 AM to 5:00 PM.
https://careers.dteenergy.com/
DTE Electric generates and distributes electricity to approximately 2.3 million residential, commercial, and industrial customers across Southeast Michigan. The utility operates generation, transmission-support, and distribution infrastructure while investing heavily in grid modernization and reliability improvements.
DTE Gas provides natural gas to approximately 1.4 million homes and businesses across Michigan. Its activities include purchasing, storing, transporting, and distributing natural gas while replacing thousands of miles of aging pipeline infrastructure.
Customers can report electric outages, downed wires, and restoration issues through DTE’s Outage Center or by calling 800-477-4747 and selecting the outage option. DTE also provides restoration estimates and outage-related notifications through its digital platforms.
Customers who smell natural gas or suspect a leak should leave the area immediately, call 911 from a safe location, and then call DTE’s 24-hour Gas Leak Hotline at 800-947-5000. This emergency channel is separate from regular billing or account support.
Residential customers can start, stop, or move service, view usage, manage bills, enroll in payment programs, and update account preferences online. DTE also provides live Customer Service and digital messaging for issues that cannot be completed through self-service tools.
Business customers can use dedicated DTE support for commercial accounts, energy usage, service requests, infrastructure questions, and billing. The dedicated Business Assistance number is 855-383-4249, also promoted as 855-DTE-4BIZ.
DTE develops and operates wind and solar generation and continues to expand renewable resources as part of its long-term Michigan energy strategy. The company states that it is Michigan’s largest producer of wind and solar energy and plans substantial additional renewable capacity.
DTE operates the Fermi 2 nuclear power plant as part of its electric-generation portfolio. Nuclear generation remains an important element of DTE’s reliability and clean-energy strategy, and the company continues to include nuclear resources in its long-range planning.
DTE Vantage develops energy solutions for commercial and industrial customers, including renewable natural gas, custom energy projects, and other infrastructure services. It extends DTE’s operations beyond its traditional Michigan regulated utilities.
DTE Energy Trading provides energy sourcing, marketing, trading, and risk-management activities for gas and electric markets. Its business supports utilities and other energy-market participants rather than ordinary residential consumers.
MIGreenPower is a voluntary renewable-energy program that allows eligible DTE Electric customers to increase the portion of their electricity attributed to renewable resources. Enrollment and pricing depend on current program terms and regulatory approvals.
Home Protection Plus offers qualifying repair-protection plans for household systems and appliances. The dedicated customer number is 800-556-0011.
DTE offers payment arrangements and assistance programs for qualifying customers who are struggling to pay utility bills. Options can include BudgetWise Billing, Shutoff Protection Plan, and income-based programs, depending on eligibility.
DTE’s digital account tools allow customers to view and pay bills, monitor usage, report outages, move service, and manage preferences. Account self-service is available 24/7 for many common tasks.
313-235-4000.
313-235-4000
313-235-4000
313-235-4000
800-477-4747.
800-477-4747
800-477-4747
855-383-4249
Also
855-DTE-4BIZ.
800-477-4747
Press 2 for outage or downed-line reporting.
800-947-5000
Available 24/7.
800-482-8720
Press 1 for Internet Assistance.
800-482-8720
800-888-6886
800-556-0011
800-477-4747
DTE directs customers who suspect an impersonation or utility scam to this verified Customer Service line.
313-235-8030.
866-388-8558
Outside the U.S. and Canada
651-450-4064.
DTE uses current media contacts through its Newsroom rather than one universal customer-facing media line. Media users should confirm the current contact on the specific press release or newsroom page.
No universal public HR phone number is prominently listed for applicants.
https://careers.dteenergy.com/
No single universal regional-office number is published.
DTE is primarily a U.S. energy company. Shareholders outside the U.S. and Canada may use 651-450-4064 for transfer-agent assistance.
Residential customers should start with 800-477-4747 during live Customer Service hours, Monday through Friday from 8:00 AM to 5:00 PM. Before calling, have the DTE account number, service address, customer name, billing statement, and any prior case or confirmation number available. For commercial accounts, use 855-383-4249 so the call reaches the Business Assistance team rather than residential support.
For an active power outage, use 800-477-4747 and the outage option rather than waiting for a regular billing representative. For a suspected natural gas leak, leave the area, call 911, and then call 800-947-5000. DTE also offers live chat Monday through Friday from 8:00 AM to 5:00 PM and social messaging seven days a week from 8:00 AM to 11:00 PM.
If a previous Customer Service inquiry has not been resolved, DTE’s Help Center specifically provides a process for submitting a repeated concern or complaint for follow-up. Keep the original case details, billing dates, meter information, outage history, photographs if relevant, and previous representative names available when requesting further review.
DTE complaints can involve billing, estimated usage, shutoff notices, service interruptions, repeated outages, meter concerns, payment arrangements, employee conduct, tree trimming, gas service, fraud, or another utility matter. Before escalating, collect the account number, service address, bills, payment receipts, outage dates, photographs, correspondence, and any earlier complaint or case numbers.
Call 800-477-4747 and explain the issue to a Customer Service representative. Provide the account number, service address, disputed billing period, and a specific description of the problem. Ask the representative to document the complaint and provide any available reference number. If the issue concerns a business account, use 855-383-4249 instead.
Use the department that actually controls the problem. Electric outages use 800-477-4747, natural-gas emergencies use 800-947-5000, landlord matters use 800-482-8720, and Home Protection Plus uses 800-556-0011. Using the correct department reduces the risk that a complaint remains in general Customer Service without reaching the operational team responsible for resolving it.
If the first representative cannot resolve the issue, request review by a supervisor or escalation team. Explain what has already been attempted, give the earlier case number, and identify the specific resolution requested. For repeated outages or billing disputes, provide a dated history so the reviewer can see whether the complaint is an isolated event or an ongoing service problem.
DTE provides a formal File a Complaint or Compliment process through its Contact Us and Help Center pages. Use the written form for unresolved non-emergency matters because it creates a documented record of the complaint. Include supporting facts, prior case details, and your preferred method of contact.
For a serious unresolved corporate matter, write to DTE Energy Company, One Energy Plaza, Detroit, MI 48226. Include copies of relevant bills, correspondence, photographs, complaint numbers, and a concise timeline. Do not use headquarters correspondence for active gas leaks or downed power lines because those issues require the emergency channels immediately.
If the complaint concerns suspected fraud or impersonation, call 800-477-4747 and independently verify the account status. DTE specifically warns customers not to pay callers demanding immediate payment, prepaid debit cards, or cash at the home. Fraud involving theft, threats, or unauthorized access should also be reported to the appropriate law-enforcement authority.
Michigan utility-service complaints can be escalated to the Michigan Public Service Commission when appropriate, particularly for regulated billing, shutoff, reliability, service, or utility-practice disputes. Customers should first give DTE a reasonable opportunity to resolve the problem and keep copies of the utility’s responses and all disputed bills.
If the complaint involves a disputed card or bank payment, customers can also contact the financial institution that processed the transaction. Alleged deceptive business practices or unresolved consumer issues may be appropriate for the Michigan Attorney General’s consumer-protection process. The correct route depends on whether the dispute is a regulated utility matter, payment issue, fraud matter, or general consumer complaint.
If regulatory and internal complaint processes do not resolve a substantial dispute, review the applicable DTE service tariff, customer agreement, Michigan utility law, and any dispute-resolution provisions before pursuing legal action. For high-value property damage, contract disputes, or complex liability questions, consulting a qualified Michigan attorney may be appropriate. Preserve all bills, recordings, written responses, photographs, regulator filings, and repair estimates.
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