Consolidated Edison Headquarters & Corporate Office

About Consolidated Edison

Consolidated Edison, Inc., commonly known as Con Edison, is one of the largest investor-owned energy-delivery companies in the United States. Its corporate roots extend back more than two centuries to New York’s early gas and utility industry, and the company has developed into one of the most important infrastructure providers serving the New York metropolitan region. Its principal regulated businesses supply electricity, natural gas, and steam to millions of customers.

Con Edison operates primarily through Consolidated Edison Company of New York, Inc., Orange and Rockland Utilities, Inc., and Con Edison Transmission, Inc. Con Edison of New York supplies electricity throughout New York City and Westchester County, natural gas in parts of New York City and Westchester, and steam in Manhattan. Orange and Rockland serves customers in southeastern New York and northern New Jersey, while Con Edison Transmission invests in and develops regulated transmission infrastructure.

Consolidated Edison is a publicly traded holding company listed on the New York Stock Exchange under ticker ED. Timothy P. Cawley currently serves as Chairman, President and CEO of Consolidated Edison, Inc., and Chairman and CEO of Con Edison of New York. At December 31, 2025, the company and its subsidiaries employed 15,407 people and reported approximately $74.6 billion in total assets.

Consolidated Edison Headquarters & Corporate Office Address

Current Headquarters

Consolidated Edison, Inc.
4 Irving Place
New York, NY 10003
United States

Con Edison’s 2025 Form 10-K identifies 4 Irving Place as the principal office of Consolidated Edison, Inc. The same address is also used for Con Edison of New York, Investor Relations, the Corporate Secretary, and other company-level functions.

Corporate Office

4 Irving Place
New York, NY 10003

The headquarters and primary corporate office are the same. No separate main corporate-office address is currently identified for the parent company.

Mailing Address

Corporate and investor correspondence can be mailed to

Consolidated Edison, Inc.
4 Irving Place
New York, NY 10003

Specific investor correspondence can be addressed to Investor Relations, while board communications can be addressed through the Corporate Secretary.

Other Important Address

Investor Relations uses

Consolidated Edison, Inc.
Investor Relations
4 Irving Place, Room 700
New York, NY 10003.

Quick Information

Corporate Phone Number

212-460-4600

This is the current corporate office telephone number listed in Consolidated Edison’s SEC filing.

Customer Service Number

1-800-752-6633

Also written as:

1-800-75-CONED.

Corporate Office Address

4 Irving Place, New York, NY 10003

Headquarters Address

4 Irving Place, New York, NY 10003

Email

Con Edison uses an official online Customer Service email/contact form rather than publishing one general unsecured customer-support email.

Investor Relations: investorrelations@coned.com
Corporate Communications: corpcom@coned.com.

Industry

Electric Utility, Natural Gas Utility, Steam Utility, Energy Transmission and Infrastructure

Founded

1823 roots

Con Edison’s history traces to New York Gas Light Company, established in 1823, although today’s corporate structure resulted from later consolidations and reorganizations.

Number of Employees

15,407 employees as of December 31, 2025.

Number of Customers / Assets

Current service-territory data shows approximately:

3.7 million Con Edison electric customers
1.1 million gas customers
1,490 steam customers

Consolidated Edison reported $74.603 billion in total assets at December 31, 2025.

Corporate Office Hours

Con Edison does not publish general public walk-in headquarters hours. Customer and emergency assistance should use official phone or digital service channels.

Website

https://www.coned.com/

Investor Relations

https://investor.conedison.com/

Consolidated Edison Products & Services

Electric Service

Con Edison of New York distributes electricity throughout New York City and Westchester County. The electric system supports millions of residential, commercial, governmental, transportation, healthcare, and institutional customers in one of the world’s most complex urban service territories.

Natural Gas Service

Con Edison provides natural-gas delivery in Manhattan, the Bronx, parts of Queens, and parts of Westchester County. Gas customers use the network for heating, hot water, cooking, and other residential and commercial applications.

Steam Service

Con Edison operates a major district steam system serving buildings in Manhattan. Steam can be used for heating, hot water, humidification, and other building functions, and emergency support is available through a dedicated steam number.

Orange & Rockland Electric Service

Orange and Rockland Utilities provides electric service in southeastern New York and northern New Jersey through its regulated operations. Current system information shows roughly 0.3 million electric customers in the O&R service territory.

Orange & Rockland Gas Service

Orange and Rockland also provides natural-gas service in southeastern New York, serving approximately 0.1 million gas customers under current company reporting.

Electric Transmission

Con Edison Transmission invests in and develops regulated electric-transmission infrastructure. These projects support grid reliability, regional energy delivery, renewable-energy integration, and long-term transmission needs.

Gas Infrastructure Investments

Through joint ventures and affiliated infrastructure interests, Con Edison Transmission participates in selected regulated energy assets. These operations are distinct from ordinary customer utility billing and service.

Outage Reporting

Customers can report electric outages, flickering lights, and other service issues through Con Edison’s outage tools or Customer Service line. Digital tools also allow users to follow restoration information when available.

Gas Emergency Service

Customers who smell gas or suspect a natural-gas leak should leave the area immediately and call 911 or 1-800-752-6633. Gas emergencies should not be reported through ordinary email channels.

Steam Emergency Service

Con Edison maintains a dedicated steam-emergency number at 1-800-914-9112 for problems involving its Manhattan steam system.

Account Management

Con Edison My Account allows customers to pay bills, review billing history, monitor energy use, manage service, update preferences, and receive notifications.

Bill Payment

Customers can pay eligible bills online by bank account and through available card-payment options. Con Edison also supports guest payments for customers who do not want to sign in.

Payment Assistance

Con Edison offers payment arrangements, Budget Billing, and assistance programs for qualifying customers who need help managing energy costs. Eligibility and terms depend on customer circumstances and program requirements.

Start, Move or Stop Service

Residential and business customers can establish, transfer, or discontinue qualifying utility service online or with Customer Service. The process normally requires account and service-address information.

Energy Efficiency Programs

Con Edison offers programs and resources designed to reduce energy use through efficiency upgrades, incentives, building improvements, and energy-management support. Programs vary by customer type and regulatory approval.

Electric Vehicle Programs

Con Edison supports transportation electrification through electric-vehicle charging programs and grid investments. These initiatives are part of the company’s broader modernization and clean-energy strategy.

Clean Energy and Grid Modernization

The company invests in a more flexible and resilient electric grid that can support renewable generation, electrification, distributed resources, and changing customer demand.

Consolidated Edison Corporate Phone Numbers

Corporate Phone Number

212-460-4600.

Corporate Headquarters Number

212-460-4600

Headquarters Number

212-460-4600

Corporate Office Number

212-460-4600

Customer Service Number

1-800-752-6633

Customer Support Number

1-800-752-6633.

Toll-Free Number

1-800-752-6633

Sales Number

Con Edison does not operate a conventional public Sales Department. New service and account requests can use Customer Service.

Billing Number

1-800-752-6633

This number is used for bill questions, payments, account assistance, and payment-support routing.

Regional Office Number

Con Edison does not publish one general regional-office number for all service areas.

Branch Office Number

Not applicable in the retail-branch sense. Customers use service centers, digital support, and centralized Customer Service.

International Number

Con Edison’s regulated utility service territory is regional, and no universal international Customer Service number is published.

Emergency / After-Hours Number

Gas or electric emergency: 1-800-752-6633
Steam emergency: 1-800-914-9112

For gas leaks, carbon monoxide emergencies, or downed power lines, customers should also call 911 when appropriate.

Disconnected Service / Credit Notice Number

1-877-262-6633

This specialized number is published for disconnected-service or credit-notice assistance.

Investor Relations Number

Current Investor Relations contact

212-460-6611

Email: investorrelations@coned.com.

Media / Press Number

212-460-4111

Con Edison regularly publishes this Media Relations number in company press releases.

Human Resources Number

Con Edison does not publish one universal applicant HR telephone line in its main consumer contact information. Employment opportunities are handled through the company’s careers platform.

Reservations / Booking Number

Not applicable.

How to Reach a Real Person at Consolidated Edison

For most customer issues, call 1-800-752-6633. This is the best starting point for billing, starting or stopping service, outages, account questions, payment assistance, electric issues, and many gas-service matters. Have the Con Edison account number, service address, account-holder name, recent bill, and a clear description of the issue ready before calling. Con Edison notes that wait times may be longer on Mondays and during weekday late-afternoon hours.

For urgent gas, carbon-monoxide, or downed-line situations, safety takes priority over ordinary Customer Service. Leave the dangerous area and call 911 and/or 1-800-752-6633. Steam emergencies use 1-800-914-9112. Customers dealing with a disconnected service or credit-notice matter may also use the specialized 1-877-262-6633 line.

If a routine billing or service problem remains unresolved after the first representative, request supervisor review and keep any reference number provided. For corporate or investor matters, use the 4 Irving Place headquarters and Investor Relations contacts rather than the residential Customer Service line.

How to File a Complaint Against Consolidated Edison

Complaints may involve billing, rates, outages, meter readings, service quality, disconnection, gas service, electric delivery, payment agreements, property damage, customer treatment, or another regulated utility matter. Before escalating, gather the account number, service address, disputed bills, meter information, dates, photographs where relevant, outage or claim records, and the names or reference numbers from earlier conversations.

Step 1: Contact Customer Service

Call 1-800-752-6633 and ask that the issue be documented. Explain the problem clearly, identify the disputed bill or service event, and state what correction is requested. If the complaint involves an emergency, use the emergency process immediately rather than waiting for normal complaint handling.

Step 2: Contact the Relevant Department

Use the department that matches the issue. Billing and payment concerns can remain with Customer Service, a disconnected-service or credit issue can use 1-877-262-6633, and steam-service issues should use the dedicated steam number. Claims related to service events may also have their own online process.

Step 3: Request Supervisor or Management Review

If the first representative cannot resolve the dispute, ask for a supervisor or higher-level customer-service review. Provide the prior reference number, dates, account history, disputed amount, and copies of supporting documents. A concise timeline can help the reviewer see whether the problem is billing-related, technical, regulatory, or service-quality related.

Step 4: Use the Company’s Written Complaint Channel

Con Edison provides an official online Contact Us form that allows customers to submit account information, service address details, comments, and supporting files. Written submission is particularly useful for billing disputes, damaged-property evidence, repeated service problems, or complaints that require a clear paper trail.

Step 5: Contact Corporate Headquarters

Serious unresolved matters can be sent to Consolidated Edison, Inc., 4 Irving Place, New York, NY 10003. Include the customer account and service address, previous case numbers, relevant dates, disputed amounts, and a specific explanation of the requested outcome. Corporate correspondence should supplement, not replace, the regulated Customer Service complaint process.

Step 6: Use the Specialized Complaint or Dispute Department

Use specialized channels for claims, credit or disconnection issues, energy-assistance matters, or other category-specific disputes. Keep any claim number and supporting records together because a claim or formal dispute can be handled separately from ordinary billing support.

Step 7: File With the Appropriate Regulator

For unresolved regulated utility complaints in New York, customers can escalate to the New York State Department of Public Service / Public Service Commission after first attempting to resolve the issue with Con Edison. The regulator oversees electric, gas, and steam utility service and can review qualifying consumer complaints involving regulated service.

Step 8: Use Consumer Protection or Financial Dispute Options

Depending on the complaint, customers may also have options through New York consumer-protection agencies, local government resources, insurance, or their payment provider. Property-damage claims and disputed electronic or card payments may involve additional processes outside the utility regulator. Preserve bills, photographs, correspondence, and claim decisions before escalating.

Step 9: Consider Formal Legal or Arbitration Procedures

For substantial property damage, contractual disputes, personal injury, or another unresolved matter with potentially significant legal consequences, consider obtaining independent legal advice. Formal litigation, administrative proceedings, or other remedies depend on the claim type and applicable law, and regulatory complaint processes may have different deadlines or evidentiary requirements.