Courtyard by Marriott
Courtyard by Marriott is a global hotel brand within Marriott International, Inc. that primarily serves business and leisure travelers seeking modern, select-service lodging. The brand offers guest rooms, food and beverage options, meeting areas, fitness facilities, pools at selected properties, Wi-Fi, business-oriented workspaces, mobile services, and participation in Marriott Bonvoy. Courtyard hotels are operated under Marriott’s managed and franchised hotel system rather than as a separate independently headquartered corporation.
Marriott launched Courtyard in 1983, describing the concept as a hotel designed for business travelers with input from business travelers. The first Courtyard properties opened in the Atlanta area before the brand expanded nationally and eventually internationally. It is now one of Marriott’s largest global hotel brands.
As of June 30, 2026, Marriott operated more than 10,000 properties across its total system. Courtyard alone had 271 managed hotels in the reported management portfolio, and the brand’s overall system remains well above 1,300 hotels worldwide when managed and franchised properties are combined. At year-end 2025, Marriott reported 1,362 Courtyard properties and 206,090 rooms worldwide.
Courtyard does not maintain a separate independent global corporate headquarters.
Its parent-company headquarters is
Marriott International, Inc.
7750 Wisconsin Avenue
Bethesda, MD 20814
United States.
Marriott International, Inc.
7750 Wisconsin Avenue
Bethesda, MD 20814
United States
Courtyard brand strategy, franchising, operations, technology, loyalty, development, and major corporate functions are supported within Marriott International.
For general corporate matters, Marriott uses
7750 Wisconsin Avenue
Bethesda, MD 20814
Guests with hotel-specific issues should normally contact the property or Marriott Customer Care rather than mailing the headquarters first.
Privacy correspondence can be sent to
Marriott International, Inc.
Attention: Information Protection and Privacy Department
Department 52/995.63
7750 Wisconsin Avenue
Bethesda, MD 20814.
Courtyard has never functioned as a separately headquartered public corporation. Older listings that imply Courtyard itself has an independent Maryland headquarters should be corrected to show that the brand is part of Marriott International and uses Marriott’s Bethesda corporate headquarters.
301-380-3000
This is Marriott International’s verified corporate headquarters number.
1-800-535-4028
Marriott Customer Care is currently available 24 hours a day, 7 days a week for U.S. and Canadian customers.
7750 Wisconsin Avenue, Bethesda, MD 20814
7750 Wisconsin Avenue, Bethesda, MD 20814
Marriott does not prominently publish one universal plain-text Customer Care email.
Guests can submit written support through
https://www.marriott.com/marriott/contact.mi
Privacy email
privacy@marriott.com.
Hotels, Hospitality, Travel, Lodging, Franchising and Hotel Management
1983.
Parent company Marriott reported approximately 414,000 associates under its employment-management structure at year-end 2025, including approximately 148,000 directly employed by Marriott and approximately 266,000 employed by hotel owners but managed by Marriott.
At year-end 2025
1,362 Courtyard properties worldwide
with
206,090 rooms.
Marriott does not publish general public walk-in hours for its corporate headquarters.
Customer Care is available 24/7.
https://www.marriott.com/courtyard/travel.mi
Courtyard hotels provide modern guest rooms designed for short business and leisure stays. Rooms commonly include work areas, televisions, private bathrooms, climate control, Wi-Fi, and other standard lodging amenities, although exact features differ by property.
Selected Courtyard properties offer suites with additional living space, separate seating areas, upgraded room layouts, and other premium features. Availability and suite configuration depend on the individual hotel.
Many U.S. Courtyard hotels operate The Bistro, a casual food-and-beverage concept offering breakfast, dinner items, beverages, and Starbucks coffee at participating properties. Menu selections and operating hours vary by hotel.
Breakfast is available at many Courtyard hotels, but unlike some limited-service brands, it is not universally complimentary. Guests should review the individual property’s rate package and hotel amenities before booking.
Selected Courtyard hotels offer evening meals, snacks, cocktails, beer, wine, and other food-and-beverage options through The Bistro or another property-specific outlet.
Many Courtyard locations serve Starbucks-branded coffee through The Bistro or another hotel food-and-beverage operation. Availability depends on the property.
Courtyard properties generally provide Wi-Fi for guests, with Marriott Bonvoy benefits and rate conditions determining the exact service level in some cases.
Courtyard hotels often provide meeting and event rooms for business gatherings, small conferences, training sessions, interviews, and social events. Space, audiovisual equipment, catering, and capacity vary by location.
Properties may provide printing, workspaces, business centers, meeting support, and other services for business travelers.
Most Courtyard hotels provide on-site fitness facilities with cardio and strength-training equipment. Exact equipment and operating hours differ by property.
Many Courtyard hotels offer indoor or outdoor swimming pools, but pools are not universal across the brand. Guests should verify amenities for the specific hotel before booking.
Courtyard participates in Marriott Bonvoy, Marriott International’s loyalty program. Eligible members can earn points and Elite Night Credits and redeem points or awards for qualifying stays according to program rules.
Marriott Bonvoy members can use the Marriott mobile app for qualifying mobile check-in at participating Courtyard properties. Availability can depend on the hotel and reservation.
Selected Courtyard hotels support Mobile Key through the Marriott Bonvoy app, allowing eligible guests to use a compatible phone for room access.
Participating hotels may offer digital communication with the property through Marriott’s mobile app. Guests can use hotel-specific digital tools for certain requests before or during a stay.
Guests can search and book Courtyard properties through Marriott.com, the Marriott Bonvoy app, authorized travel agents, corporate travel programs, and participating reservation centers.
For U.S. and Canada reservations
1-888-236-2427.
Courtyard hotels can support group lodging for corporate meetings, sports teams, weddings, training events, and other organized travel. Group rates and room-block requirements vary by property.
Marriott provides centralized meetings and events assistance at
1-800-831-4004
for U.S. and Canadian customers.
Courtyard properties provide accessible accommodation options and Marriott maintains a corporate digital-accessibility program. Guests needing a specific physical accommodation should contact the hotel directly before arrival to confirm the exact feature required.
Courtyard is one of Marriott’s established select-service development brands. Many Courtyard properties are franchised to independent hotel owners who operate under Marriott brand standards and franchise agreements.
Some Courtyard hotels are directly managed by Marriott or its management affiliates. As of June 30, 2026, Marriott reported 271 managed Courtyard properties worldwide.
301-380-3000.
301-380-3000
301-380-3000
301-380-3000
1-800-535-4028
Available 24/7 in the U.S. and Canada.
1-800-535-4028
1-800-535-4028
1-888-236-2427
for U.S. and Canada Marriott reservations.
1-800-831-4004.
There is no single Courtyard-wide public sales line for every hotel. Group and corporate sales are commonly handled directly by the hotel or Marriott sales organization.
Marriott does not publish one universal Courtyard billing-only number. Billing disputes should generally begin with the hotel that processed the charge, followed by Marriott Customer Care at 1-800-535-4028 if needed.
Marriott maintains regional offices worldwide, but no single universal Courtyard regional-office number applies to all properties.
Each Courtyard hotel has its own local phone number. Guests can find the property number on Marriott.com or in the Marriott Bonvoy app.
Marriott maintains a country-specific global reservations directory rather than one universal international number.
Marriott Customer Care is available 24/7, but immediate medical, police, fire, or physical-safety emergencies at a hotel should be directed to local emergency services and on-site hotel management.
Courtyard does not have its own Investor Relations department.
Investor matters belong to Marriott International, Inc.
Courtyard brand press inquiries are handled through Marriott International’s corporate communications operation. A separate universal public Courtyard press number is not prominently published.
No universal Courtyard HR telephone number applies to every hotel because many properties are independently owned franchises.
301-380-1853
This number is specifically associated with Marriott’s Information Protection and Privacy Department, not ordinary guest support.
1-800-218-9316
This number is published for qualifying U.S. privacy-rights requests and appeals.
For an issue involving a current or recent Courtyard stay, the fastest route is usually the specific hotel. Marriott’s official support guidance allows guests to locate the hotel’s direct phone number on its property page or through the Marriott Bonvoy app. This is especially important for room condition, housekeeping, parking, restaurant charges, lost property, late checkout, local fees, or an issue occurring while the guest is still on-site.
For issues that the hotel cannot resolve, call 1-800-535-4028. Marriott Customer Care is available 24/7 in the U.S. and Canada. Have the hotel name, confirmation number, guest name, stay dates, Marriott Bonvoy number if applicable, disputed amount, receipts, and previous hotel-management contacts ready so the case can be reviewed without unnecessary delays.
For new or existing reservations, use 1-888-236-2427. Marriott also provides an online Contact Us form for written complaints and detailed follow-up. Bonvoy members are encouraged to sign in before submitting the form so account and reservation details can populate automatically.
Complaints can involve hotel cleanliness, staff behavior, reservation problems, cancellation fees, billing, missing deposits, loyalty points, accessibility, food and beverage, property condition, or another guest-service issue. Before escalating, keep the confirmation number, hotel address, room number, dates, receipts, photos, payment statement, names of staff contacted, and any existing Marriott case number.
If the issue is still happening at the hotel, contact the front desk or property management first. For issues requiring centralized assistance, call Marriott Customer Care at 1-800-535-4028, available 24/7 in the U.S. and Canada. Explain the issue, identify the Courtyard property, provide the reservation number, and request that a formal case be opened if the hotel has not already resolved the matter.
Use the department that matches the complaint. Reservation problems can go to 1-888-236-2427, Marriott Bonvoy issues should use Member Support, privacy issues should use Marriott’s Privacy Department, and meeting or group-booking concerns may need the hotel’s sales team or Marriott’s Meetings and Events line. Routing the complaint correctly is particularly important because individual Courtyard hotels may be owned by independent franchisees.
If the initial front-desk employee or Customer Care representative cannot resolve the issue, ask for the hotel’s General Manager or a Marriott Customer Care supervisor. Provide the previous case number and clearly explain what response has already been offered. For substantial billing, accessibility, safety, or service failures, request written confirmation of the complaint and the proposed resolution.
Submit a written complaint through
https://www.marriott.com/marriott/contact.mi
Include the hotel, stay dates, reservation number, Bonvoy account where relevant, previous contacts, and the exact resolution requested. Written complaints are particularly useful when photographs, screenshots, receipts, or detailed billing information need to be reviewed.
For a serious unresolved corporate matter, send correspondence to Marriott International, Inc., 7750 Wisconsin Avenue, Bethesda, MD 20814. Explain that the complaint concerns a Courtyard by Marriott property and include the hotel address, confirmation number, previous Marriott case number, and copies of supporting records. Headquarters correspondence should generally be used after local management and Customer Care have had an opportunity to resolve the issue.
Privacy complaints can be directed to privacy@marriott.com, while accessibility issues can be escalated through Marriott’s Customer Engagement channels and the appropriate hotel management team. Marriott also publishes specific privacy contacts and data-protection procedures for qualifying requests. For other specialized disputes, ask Customer Care to route the complaint to the department responsible for the issue.
The correct regulator depends on the complaint. Health and sanitation issues may involve a local health department, fire or building issues may involve local authorities, accessibility matters can potentially involve disability-rights agencies, and privacy complaints may involve a state or national data-protection regulator. Hotel licensing and lodging oversight also differ by state and country.
Guests with unresolved consumer complaints may contact the applicable state Attorney General or consumer-protection agency. If the dispute concerns an unauthorized or incorrect card charge, the traveler may also contact the card issuer within the permitted dispute period. Keep the hotel folio, reservation terms, cancellation policy, Customer Care case number, and all prior communications available for review.
Marriott’s current Terms of Use, revised in July 2026, provide that many U.S. disputes relating to Marriott’s online services are resolved through individual binding arbitration and include a class-action waiver. The precise legal process can depend on whether the dispute arises from the Marriott website, a hotel transaction, a franchisee, or another agreement, so review the applicable reservation terms and Marriott Terms before proceeding. For high-value claims, legal advice may be appropriate.
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