Great Wolf Resorts Headquarters & Corporate Office

About Great Wolf Resorts

Great Wolf Resorts, Inc. is a family resort company best known for operating Great Wolf Lodge indoor water park resorts across the United States and Canada. Its resorts combine indoor water parks with themed hotel accommodations, restaurants, arcades, family entertainment, children’s activities, attractions and meeting facilities, creating destination experiences designed primarily for families.

The first Great Wolf Lodge opened in Wisconsin Dells, Wisconsin in 1997, establishing the indoor water park resort concept that became the foundation of the brand. Great Wolf expanded to destinations throughout the United States and Canada and now operates 23 lodges, with additional development and resort opportunities continuing across North America. The company is privately held and is currently owned by investment funds affiliated with Blackstone.

Great Wolf Resorts’ current principal corporate office is at 350 North Orleans Street, Suite 10000B, Chicago, Illinois 60654. The company also continues to maintain significant corporate operations in Madison, Wisconsin, including an office at 525 Junction Road, Suite 6000 South, Madison, Wisconsin 53717. Older pages that identify Wisconsin as Great Wolf’s sole headquarters should therefore be updated to distinguish the current Chicago corporate headquarters from the continuing Madison corporate office.

Quick Information

Corporate Phone Number

608-662-4700. Great Wolf publishes this corporate contact in current company policies, while its principal legal and headquarters address is now in Chicago.

Customer Service Number

1-800-559-9653. This is a principal Great Wolf Lodge reservations and Customer Service number used by the Wisconsin Dells resort and for general reservation assistance.

Corporate Office Address

Great Wolf Resorts, Inc., 350 North Orleans Street, Suite 10000B, Chicago, IL 60654, United States. This is Great Wolf Resorts’ current principal corporate and legal address.

Headquarters Address

Great Wolf Resorts, Inc., 350 N. Orleans Street, Suite 10000B, Chicago, Illinois 60654, United States. Current privacy and legal documents identify this location as the company’s corporate headquarters.

Email

Guest Relations: guestrelations@greatwolf.com. Great Wolf publishes this email for guest-related and privacy inquiries, while cccguestcommunications@greatwolf.com is used for certain Great Wolf Rewards matters.

Industry

Great Wolf Resorts operates in hospitality, family resorts, hotels, indoor water parks, entertainment, restaurants, attractions and meetings.

Founded

1997. Great Wolf Lodge began in Wisconsin Dells, Wisconsin and expanded into the largest family of indoor water park resorts in North America.

Number of Employees

Great Wolf Resorts does not prominently publish one current companywide 2026 employee total through its main public corporate resources. Employment is distributed across 23 lodges and corporate offices in Chicago and Madison.

Corporate Office Hours

Great Wolf does not publish ordinary public walk-in hours for its Chicago headquarters. Resort reservation call centers generally operate extended daily schedules, with many lodge reservation lines open from 7:00 AM to 11:00 PM Central Time.

Website

https://www.greatwolf.com/ The official website provides lodge reservations, resort information, water park passes, dining, attractions, events and Customer Service.

Investor Relations

Not applicable. Great Wolf Resorts is privately held and owned by Blackstone, so it does not maintain a traditional public-company Investor Relations department or stock ticker.

Careers Page

https://www.greatwolf.com/jobs Great Wolf recruits for resort operations, aquatics, food and beverage, guest services, housekeeping, engineering, entertainment and corporate positions.

Great Wolf Resorts Products & Services

Indoor Water Parks

Great Wolf Lodge resorts feature large indoor water parks designed for year-round family recreation, with slides, pools, play structures and attractions varying by property.

Hotel Accommodations

Each lodge offers hotel accommodations ranging from standard suites to themed family rooms and larger premium suites.

Themed Suites

Participating properties offer themed suites designed around family and children’s experiences, with layouts and amenities varying by resort.

Water Slides

Great Wolf water parks include a variety of body slides, raft rides and family water attractions designed for different ages and thrill levels.

Wave Pools

Selected properties include indoor wave pools that simulate changing water conditions in a controlled resort environment.

Children’s Water Play Areas

Great Wolf lodges include splash areas, shallow pools and interactive water structures designed for younger children.

MagiQuest

MagiQuest is an interactive fantasy adventure available at many Great Wolf Lodge properties, allowing guests to use electronic wands to complete quests throughout the resort.

Arcades

Great Wolf properties operate arcades featuring video games, redemption games and family entertainment.

Ropes Courses

Selected resorts offer ropes-course attractions that provide elevated climbing and obstacle experiences.

Miniature Golf

Some Great Wolf locations feature indoor or outdoor miniature golf attractions.

Build-A-Bear Workshop

Participating Great Wolf Lodge resorts offer Build-A-Bear Workshop experiences where guests can create customized stuffed animals.

Family Activities

Resorts provide scheduled family activities including character appearances, dance parties, crafts, story times and other entertainment.

Restaurants

Great Wolf properties operate restaurants, cafés, snack locations and food-service outlets with menus varying by resort.

Day Passes

Selected Great Wolf Lodge resorts sell day passes that allow non-overnight guests to access the indoor water park according to availability and current terms.

Season Passes

Certain properties offer seasonal or promotional passes that provide repeat access under current program terms.

Great Wolf Rewards

Great Wolf Rewards provides qualifying guests with loyalty benefits connected with eligible resort stays and purchases.

Groups and Meetings

Great Wolf Lodge hosts corporate meetings, family reunions, sports teams and other groups using resort meeting spaces, catering and accommodations.

Birthday Parties

Participating resorts offer birthday and group celebration packages that can combine lodging, water park access and additional activities.

Gift Cards

Great Wolf Lodge gift cards can be used for qualifying resort stays and purchases according to current program terms.

Great Wolf Resorts Corporate Phone Numbers

Corporate Phone Number

608-662-4700. Great Wolf publishes this corporate number in current policies and company documents.

Corporate Headquarters Number

608-662-4700. Although the company’s current principal corporate address is in Chicago, this remains a published Great Wolf Resorts corporate telephone contact.

Headquarters Number

608-662-4700. This number is associated with Great Wolf Resorts corporate operations rather than an individual lodge reservation desk.

Corporate Office Number

708-967-3300 is published for certain Great Wolf Rewards and Chicago corporate communications, while 608-662-4700 remains another general corporate contact appearing in company policies.

Customer Support Number

1-800-559-9653. This number can assist with Great Wolf Lodge reservations and is also the principal reservations contact for Wisconsin Dells.

Customer Service Number

1-800-559-9653. Reservation agents can assist with bookings, stay information and many general guest questions.

Toll-Free Number

1-800-559-9653. This is a major Great Wolf Lodge toll-free reservations and guest contact.

Sales Number

Groups and meeting sales are handled through specialized property and online request channels rather than one universal consumer Sales Number.

Support Number

1-800-559-9653 for reservations and general lodge assistance, and 608-662-4700 for appropriate corporate matters. Guests should normally begin with the lodge or reservation team.

Billing Number

Great Wolf does not publish one universal billing-only number. Charges, deposits, refunds and reservation-payment questions should be directed to the lodge or reservation-support team associated with the stay.

Regional Office Number

Great Wolf operates lodges across the United States and Canada but does not publish one universal regional-office telephone directory.

Branch Office Number

Each Great Wolf Lodge has its own reservations and resort-direct telephone numbers, which are published on the property-specific Customer Service page.

Local Office Number

608-253-2222 is the direct number for Great Wolf Lodge Wisconsin Dells, while corporate contacts should use the appropriate Chicago or Madison office information.

International Number

Great Wolf operates in the United States and Canada, with reservation contacts varying by lodge and market.

Emergency / After-Hours Number

For an emergency during a resort stay, guests should contact lodge staff immediately or use local emergency services. Great Wolf does not publish one companywide public corporate emergency hotline.

Investor Relations Number

Not applicable. Great Wolf Resorts is privately held by Blackstone.

Media / Press Number

Great Wolf media matters are handled through corporate communications rather than individual reservation call centers.

Human Resources (HR) Number

Great Wolf does not publish one universal public HR number for applicants. Candidates should use the official Great Wolf careers website.

Reservations / Booking Number

1-800-559-9653. This is a major reservations number for Great Wolf Lodge and is the published reservations line for the Wisconsin Dells property.

How to Reach a Real Person at Great Wolf Resorts

For a reservation, cancellation, stay or resort-service question, contact the specific Great Wolf Lodge involved or call the reservations line associated with the property. For Wisconsin Dells, guests can call 1-800-559-9653, while the resort-direct number is 608-253-2222. The call center is generally open seven days a week from 7:00 AM to 11:00 PM Central Time.

For a concern that cannot be resolved at the lodge level, customers can email guestrelations@greatwolf.com. Broader corporate matters can be directed to Great Wolf Resorts’ Chicago office at 350 North Orleans Street, Suite 10000B, Chicago, IL 60654, while the company also maintains significant corporate operations in Madison, Wisconsin.

Great Wolf Resorts Headquarters & Corporate Office Address

Current Great Wolf Resorts Headquarters

Great Wolf Resorts, Inc., 350 North Orleans Street, Suite 10000B, Chicago, IL 60654, United States. Current privacy and legal materials use this as the company’s principal corporate address.

Chicago Corporate Office

350 N. Orleans Street, Suite 10000B, Chicago, Illinois 60654, United States. Great Wolf’s careers site identifies downtown Chicago as a corporate-office location supporting companywide functions.

Madison Corporate Office

Great Lakes Services, LLC / Great Wolf corporate operations, 525 Junction Road, Suite 6000 South, Madison, WI 53717, United States. Great Wolf continues to maintain corporate operations in Madison even though current principal company documents use Chicago for Great Wolf Resorts, Inc.

Wisconsin Dells Resort Address

Great Wolf Lodge Wisconsin Dells, 1400 Great Wolf Drive, Baraboo, WI 53913, United States, Resort Direct: 608-253-2222. This is an operating resort and the historic home market of the Great Wolf Lodge concept, not the current corporate headquarters.

Company Ownership

Great Wolf Resorts, Inc. is privately held and currently owned by Blackstone, so the company does not maintain publicly traded shares.

Resort Network

Great Wolf currently operates 23 lodges across the United States and Canada, with corporate offices in both Chicago and Madison.

How to File a Complaint Against Great Wolf Resorts

Guests experiencing a problem with a reservation, room, water park, billing, restaurant or resort service should begin with the Great Wolf Lodge where the issue occurred because local management has access to the stay and transaction details.

Step 1: Contact the Lodge

Call the resort-direct or reservations number for the property involved and explain the problem to a Guest Services representative.

Step 2: Speak With Resort Management

If the first representative cannot resolve the issue, ask to speak with a manager or Guest Services supervisor at the lodge.

Step 3: Keep Reservation Documentation

Save confirmation numbers, receipts, folios, photographs, emails and other records related to the complaint.

Step 4: Follow Up Through Guest Services

If the resort creates a case or promises follow-up, retain the information and continue through the same complaint process.

Step 5: Contact Guest Relations

For an unresolved complaint, email guestrelations@greatwolf.com and provide the resort, dates of stay, reservation number and details of the issue.

Step 6: Request Additional Review

Ask whether the matter can be reviewed by regional or corporate Guest Relations if the lodge-level response has not resolved the concern.

Step 7: Keep Rewards Issues Separate

For a problem specifically involving Great Wolf Rewards, use the current Rewards contact and provide membership and reservation information.

Step 8: Preserve Payment Records

For a disputed charge or refund, retain the credit-card statement, resort folio and written cancellation or refund terms.

Step 9: Contact Corporate Headquarters

For broader unresolved correspondence, write to Great Wolf Resorts, Inc., 350 N. Orleans Street, Suite 10000B, Chicago, IL 60654 and explain the previous steps already taken.

Step 10: Consider an External Consumer Process

If a serious lodging, billing or consumer issue remains unresolved, guests may consider the payment-dispute or consumer-protection process applicable to the transaction and jurisdiction.