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- Von Maur
About Von Maur
Von Maur is a privately held American department-store chain headquartered in Davenport, Iowa. The company traces its history to 1872, when J.H.C. Petersen opened a store with his sons in Davenport. The business later merged with Harned & von Maur, came under full von Maur family ownership in 1937, and adopted the simplified Von Maur name in 1989.
Von Maur positions itself as an upscale, service-focused department store selling women’s and men’s fashion, children’s clothing, shoes, handbags, accessories, cosmetics, jewelry, gifts, home merchandise, and other premium products. Its customer experience is also built around complimentary services such as free shipping and gift wrapping, an interest-free store charge card, in-store service, and an e-commerce business.
The company remains family owned and is led by Jim von Maur, its fourth-generation President and CEO. As of September 2026, Von Maur operates 39 department stores across 17 states. Its first New Jersey store has been announced for Freehold Raceway Mall, but the mall currently lists that location as coming in fall 2027, so it should not yet be counted as an open 40th store.
Quick Information
Corporate Phone Number
Von Maur’s existing headquarters directory commonly lists:
563-388-2200
However, Von Maur’s current consumer website does not prominently display this as its primary public corporate contact.
For verified website Customer Service, use:
1-877-866-6287.
Customer Service Number
1-877-866-6287
Current published hours:
Monday to Friday: 9:00 AM to 7:00 PM CT
Saturday: 9:00 AM to 4:00 PM CT.
Corporate Office Address
Von Maur, Inc.
6565 Brady Street
Davenport, IA 52806
United States
Headquarters Address
Von Maur, Inc.
6565 Brady Street
Davenport, IA 52806
United States
Current official vendor, billing, and distribution documentation continues to use 6565 Brady Street in Davenport.
Von Maur does not prominently publish one universal general Customer Service email on its main consumer website.
Customers are directed to the official Contact Us system through VonMaur.com.
Industry
Department Stores, Fashion Retail, Footwear, Beauty, Accessories, Gifts, Home Merchandise and E-Commerce
Founded
1872
Von Maur’s current corporate history begins with J.H.C. Petersen’s Sons Co. in Davenport.
Current President and CEO
Jim von Maur
Current industry sources identify Jim von Maur as President and CEO, while Von Maur’s own recent company communications consistently identify him as President and fourth-generation leader.
Ownership
Privately held and family owned
The von Maur family took full ownership in 1937, and the company remains family controlled.
Number of Stores
39 stores
Current official Von Maur history lists 39 department stores across 17 states.
Number of States
17 states
Current states include Alabama, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska, New York, North Dakota, Ohio, Oklahoma, Pennsylvania, and Wisconsin.
E-Commerce Location
727 Veterans Memorial Parkway
Davenport, IA 52806
Von Maur’s current store directory separately identifies this Davenport e-commerce operation.
Number of Employees
Von Maur does not publish a precise current audited company-wide employee count on its main corporate website.
Because it is privately held, standardized annual workforce reporting is not required.
Corporate Office Hours
Von Maur does not prominently publish public walk-in hours for its Davenport corporate headquarters.
Website Customer Service hours are Monday through Friday 9:00 AM to 7:00 PM CT and Saturday 9:00 AM to 4:00 PM CT.
Website
Investor Relations
Not applicable.
Von Maur is privately held and has no public shareholders or stock-market listing.
Careers Page
https://www.vonmaurcareers.com/
Von Maur recruits for corporate, store, e-commerce, and Dry Goods positions. Its careers site states that more than 98% of executive buying and management positions are filled internally.
Von Maur Products & Services
Von Maur operates as a full-line department store with premium apparel, footwear, beauty, accessories, home goods, gifts, e-commerce, credit, loyalty, and customer-service offerings.
Women’s Clothing
Von Maur sells women’s dresses, denim, tops, sweaters, activewear, outerwear, workwear, swimwear, and seasonal fashion from a wide variety of national and specialty brands.
Its merchandise strategy emphasizes curated brands rather than heavy promotional clutter.
Men’s Clothing
The men’s department includes dress clothing, casual apparel, polos, denim, jackets, athletic products, underwear, and accessories.
Brands range from contemporary and performance labels to traditional premium menswear.
Children’s Clothing
Von Maur offers clothing for babies, children, and teens.
Products include casualwear, dress clothing, outerwear, sleepwear, school-related apparel, and seasonal merchandise.
Women’s Shoes
The company carries women’s sneakers, sandals, boots, heels, flats, loafers, and specialty footwear.
Its online and in-store assortment includes major national and premium footwear brands.
Men’s Shoes
Men’s footwear includes dress shoes, boots, sneakers, loafers, sandals, and casual styles.
Availability differs by location and season.
Handbags
Von Maur sells handbags, crossbody bags, totes, wallets, travel accessories, and designer accessories.
Recent online promotions feature brands such as Coach, Marc Jacobs, Hammitt, and others.
Jewelry
Customers can purchase fashion jewelry, fine jewelry, watches, and giftable accessories.
Selection includes both national brands and premium jewelry labels.
Cosmetics and Beauty
Von Maur operates beauty counters and cosmetics departments featuring skincare, makeup, fragrance, and beauty products.
Many stores also host beauty events and brand-specific consultations.
Fragrance
The company sells designer and premium fragrances for women and men.
Fragrance promotions and beauty events regularly appear on its store and promotional pages.
Home Décor
Von Maur carries home décor, decorative accessories, seasonal items, textiles, and gift merchandise.
The category complements the company’s fashion and gifting focus.
Gifts
Von Maur sells gifts across clothing, accessories, beauty, home, children’s, jewelry, and seasonal categories.
Gift cards and complimentary gift wrapping are also available.
Free Shipping
Von Maur promotes free delivery year-round.
The company describes complimentary shipping as one of its signature customer-service benefits.
Complimentary Gift Wrapping
Von Maur provides complimentary gift wrapping, including online gift wrapping on qualifying merchandise valued at $10 or more.
Certain size or merchandise exclusions can apply.
Gift Cards
Von Maur sells gift cards online and in stores.
Customers can also check gift-card balances through VonMaur.com.
Online Shopping
Customers can shop through:
Von Maur launched online shopping in 2007 and expanded its dedicated e-commerce facility in 2010.
Online Returns
Von Maur provides an online return process for qualifying purchases.
Customers can begin through the Start a Return section of the website.
Von Maur Charge Card
The Von Maur Charge Card is an interest-free store card.
The company states that the account carries no monthly or annual fee and uses a flexible payment schedule.
Von Maur Rewards
Von Maur introduced its Rewards program in 2022 as an added benefit for eligible Von Maur Charge customers.
Dry Goods
Von Maur launched Dry Goods in 2010 as a separate specialty retail concept aimed at a younger contemporary-fashion customer.
Dry Goods operates alongside the core Von Maur department-store business.
In-Store Events
Von Maur stores host fashion, beauty, seasonal, brand, and community-oriented events.
Current events can be found through the Stores and Events section on VonMaur.com.
Von Maur Corporate Phone Numbers
Corporate Phone Number
A commonly listed headquarters number is:
563-388-2200
However, Von Maur’s current main website does not prominently identify a corporate switchboard as the primary consumer contact.
Website Customer Service
1-877-866-6287
Hours
Monday to Friday: 9:00 AM to 7:00 PM CT
Saturday: 9:00 AM to 4:00 PM CT.
Von Maur Charge Customer Service
1-800-458-0396
Hours
Monday to Saturday: 8:00 AM to 8:00 PM CT
Sunday: 10:00 AM to 6:00 PM CT.
Billing Dispute Contact
Von Maur instructs customers disputing a Charge account billing error to write to:
Von Maur
6565 Brady Street
Davenport, IA 52806
Customers generally must submit a written billing dispute within 60 days of the first statement showing the disputed item to preserve applicable billing-dispute rights.
Online Order Support
1-877-866-6287
Use this number for qualifying online-order, return, website, shipping, and shopping questions.
Gift Card Support
Von Maur routes gift-card questions through Website Customer Service:
1-877-866-6287
Returns Support
1-877-866-6287
Toll-Free Number
1-877-866-6287
Credit / Charge Account Number
1-800-458-0396
Sales Number
Von Maur does not operate a conventional centralized consumer sales department.
Purchases are made through stores or VonMaur.com.
Local Store Number
Each Von Maur department store has its own local telephone number.
Store Locator:
https://www.vonmaur.com/Stores.aspx
Regional Office Number
No universal regional-office number is publicly listed.
Emergency / After-Hours Number
Von Maur does not publish a nationwide corporate emergency hotline.
Immediate emergencies at a store should be reported to local emergency services and store management.
Investor Relations Number
Not applicable.
Von Maur is privately held.
Media / Press Number
Von Maur maintains a Press Room but does not prominently publish one universal consumer-facing press phone number.
Human Resources Number
Von Maur does not prominently publish one universal public applicant HR phone number.
Careers:
https://www.vonmaurcareers.com/
How to Reach a Real Person at Von Maur
For an online order, return, shipping issue, website problem, gift card, or product question, call 1-877-866-6287 during current Website Customer Service hours. Have your order number, customer name, purchase date, item information, and tracking details ready so the representative can locate the transaction.
For Von Maur Charge account questions, call 1-800-458-0396. If the issue involves a particular store purchase or employee interaction, contacting that store directly and asking for the department manager or store manager may provide the fastest resolution.
Von Maur Headquarters & Corporate Office Address
Von Maur’s current corporate headquarters remains in Davenport, Iowa.
Davenport Corporate Headquarters
Von Maur, Inc.
6565 Brady Street
Davenport, IA 52806
United States
Official Von Maur history states that the corporate headquarters remains in Davenport, while current company documents continue to use 6565 Brady Street.
Headquarters History
Von Maur moved its headquarters away from its downtown Davenport department store in:
1990
The corporate headquarters relocated to the north side of Davenport.
Current President and CEO
Jim von Maur
He represents the fourth generation of the family to lead the company.
Industry reporting in 2025 identified him as President and CEO of the 153-year-old retailer.
Family Ownership
The von Maur family assumed complete ownership in:
1937
The retailer remains privately controlled by the family today.
Current Store Count
39 open Von Maur stores
The 39th store opened at West Acres Mall in Fargo, North Dakota, in April 2025.
New Jersey Expansion
Von Maur has announced its first New Jersey location at:
Freehold Raceway Mall
The mall currently lists the planned opening as:
Fall 2027
so the New Jersey site should currently be described as future expansion rather than an operating store.
Store Renovation Program
Von Maur announced a major multi-year renovation program in 2024.
The company planned to invest more than:
$100 million
across much of its existing store portfolio over five years.
E-Commerce Operations
Von Maur’s e-commerce location is listed at:
727 Veterans Memorial Parkway
Davenport, IA 52806.
Stock Listing
Not applicable.
Von Maur has no NYSE or Nasdaq ticker.
How to File a Complaint Against Von Maur
Customers filing a complaint involving an online order, store purchase, employee interaction, refund, return, shipping issue, Charge account, gift card, or damaged item should keep the receipt, order number, store location, transaction date, photographs where relevant, and previous support correspondence.
Step 1: Contact the Store or Website Customer Service
For an in-store matter, contact the Von Maur location involved and ask for the appropriate department manager or store manager. For online shopping, returns, shipping, gift cards, or website issues, call 1-877-866-6287. Provide the order or receipt information and explain the requested resolution clearly. Keep the name of the employee or representative and notes of the conversation.
Step 2: Use the Appropriate Charge Card Support Channel
If the complaint concerns the Von Maur Charge Card, call 1-800-458-0396. For a formal billing dispute, Von Maur’s current card terms instruct customers to submit the dispute in writing to 6565 Brady Street, Davenport, IA 52806 and include the account information, disputed amount, and explanation. Written submission is particularly important for preserving formal billing-dispute rights.
Step 3: Request Management Review
If the first contact does not resolve the matter, request review by store management, Website Customer Service leadership, or the appropriate corporate department. Provide the previous contact history, receipt or order number, dates, and any supporting photographs or documentation. Clearly explain what remains unresolved and the specific outcome you are requesting.
Step 4: Send Formal Written Correspondence to Headquarters
For a serious unresolved corporate complaint, correspondence can be sent to Von Maur, Inc., 6565 Brady Street, Davenport, IA 52806. Include your full contact information, store or order details, transaction dates, previous complaint history, and copies of supporting records. Keep proof of delivery and retain the originals for your own records.
Step 5: Use the Appropriate External Consumer Process if Necessary
If the complaint remains unresolved, the appropriate outside process depends on the issue. Credit-account disputes may involve consumer-credit regulators or credit-reporting agencies, while payment disputes can involve the card issuer. General retail complaints may also be submitted to the applicable state Attorney General or consumer-protection agency. Keep receipts, correspondence, account records, and Von Maur responses before escalating.
