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- Walmart
About Walmart
Walmart Inc. is the world’s largest retailer and the largest company by revenue in the United States. Founded in 1962 by Sam Walton and his brother James “Bud” Walton in Rogers, Arkansas, Walmart has grown into a global retail empire operating over 10,800 stores and clubs across 19 countries under multiple banners including Walmart, Walmart Supercenter, Walmart Neighborhood Market, and Sam’s Club. The company is headquartered in Bentonville, Arkansas, where it opened a brand-new state-of-the-art 350-acre corporate campus in January 2025, replacing its longtime home office that had served the company since 1970. Walmart is publicly traded on the New York Stock Exchange under the ticker symbol WMT and is currently led by President and Chief Executive Officer Doug McMillon. With annual revenues of $681 billion and 2.1 million employees worldwide, Walmart is not just the largest retailer in the world — it is the largest private employer on the planet.
Quick Information
Industry
Retail — Hypermarkets, Discount Department Stores & Grocery
Founded
1962, Rogers, Arkansas
Number of Employees
2.1 million worldwide, including 1.6 million in the United States
Corporate Office Hours
Monday to Friday, 8:00 AM – 5:00 PM Central Time. Closed on weekends and major U.S. federal holidays. Customer service is available 24 hours a day, 7 days a week.
help@walmart.com
Website
www.walmart.com
Contact Page
corporate.walmart.com/about/contact
Careers Page
careers.walmart.com
Products & Services
Walmart serves hundreds of millions of customers every week through its physical stores, Sam’s Club warehouse clubs, and its rapidly growing e-commerce platform at walmart.com. Their full range of products and services includes:
- Groceries & Fresh Produce — fruits, vegetables, meat, dairy, bakery, and frozen foods
- Electronics — TVs, laptops, tablets, smartphones, gaming consoles, and accessories
- Apparel & Footwear — clothing, shoes, and accessories for men, women, and children
- Home & Furniture — appliances, furniture, bedding, kitchenware, and home décor
- Health & Wellness — pharmacy services, over-the-counter medications, vitamins, and optical centers
- Automotive — tires, batteries, motor oil, and car accessories
- Garden & Outdoor — lawn care, outdoor furniture, grills, and seasonal products
- Toys & Baby Products — toys, baby gear, car seats, and nursery furniture
- Sporting Goods — fitness equipment, bicycles, outdoor recreation gear
- Walmart+ Membership — a paid subscription offering free delivery, fuel discounts, and Paramount+ streaming
- Walmart Pay & Financial Services — Walmart MoneyCard, wire transfers, bill payments, and check cashing
- Walmart Grocery Pickup & Delivery — same-day grocery pickup and home delivery through the app and website
- Sam’s Club Warehouse Membership — bulk buying club with exclusive member pricing on thousands of items
Corporate Phone Numbers
Customer Service Number
1-800-WALMART (1-800-925-6278) — toll-free main customer service line for all general inquiries, orders, store issues, and billing concerns. Available 24 hours a day, 7 days a week.
Walmart.com Online Support Number
1-800-966-6546 — dedicated support line for all online orders, delivery, and walmart.com account-related issues. Available 24/7.
Gift Card Support Number
1-800-411-7942 — for all inquiries, balance checks, and issues related to Walmart gift cards.
Walmart MoneyCard Number
1-877-937-4098 — for all issues related to the Walmart MoneyCard prepaid debit card.
Product Care Plan Number
1-877-968-6391 — for inquiries related to Walmart’s extended product care and protection plans.
Corporate Office Number
1-479-273-4000 — main Walmart corporate headquarters line for business, media, investor, and escalated matters. Available Monday through Friday during regular business hours.
How to Reach a Real Person at Walmart
The fastest way to speak with a live Walmart representative is to call 1-800-WALMART (1-800-925-6278). When the automated system answers, say “Customer Service” clearly or press 0 repeatedly to bypass the menu and be routed to a live agent faster. This line is available 24 hours a day, 7 days a week. For the shortest wait times, call before 10:00 AM local time on weekdays, as call volumes increase significantly in the afternoon and on weekends.
If your issue is specifically about an online order or a walmart.com account problem, call the dedicated online support line at 1-800-966-6546 instead of the general number. This routes your call directly to the e-commerce support team, which significantly reduces wait time for digital order issues. For live chat support, log into your account at walmart.com, open the Help Center, and select “Contact Us” to connect with a chat agent in real time
Walmart Headquarters & Corporate Office Address
Walmart officially opened its brand-new corporate headquarters in January 2025. The new campus spans 350 acres in Bentonville, Arkansas, and was built to accommodate over 15,000 daily on-site employees. Designed by architecture firm Gensler, the campus features bike and running trails, a food hall, childcare facilities, fitness centers, and restaurants, setting a new standard for sustainable corporate campus design.
Walmart Inc. — Corporate Headquarters
702 SW 8th Street
Bentonville, Arkansas 72716
United States
This is the correct address to use for formal written correspondence, legal documents, or official business communications directed to Walmart’s corporate team. For legal department matters specifically, address correspondence to Walmart Inc., Legal Department, 702 SW 8th Street, Mailstop 0215, Bentonville, AR 72716. Include your full name, return mailing address, phone number, and a clear subject line with every letter you send. Written correspondence typically receives a response within 7 to 14 business days.
How to File a Complaint Against Walmart
Step 1 — Address the Issue at the Store or Online
For in-store issues, speak with the department manager or store manager directly at the location where your experience occurred. For online order issues, start by visiting the Walmart Help Center at walmart.com/help, where many common problems including returns, refunds, and delivery issues can be resolved instantly through self-service tools without needing to contact anyone.
Step 2 — Call Customer Service
If the store or self-service tools cannot resolve your issue, call Walmart’s customer service at 1-800-925-6278. When the system answers, say “Customer Service” or press 0 to reach a live agent. Have your receipt, order number, store location, and date of visit ready before calling. The representative will log your complaint formally and escalate it to the relevant team. Expect a follow-up within 2 to 5 business days for most complaints.
Step 3 — Submit a Formal Online Complaint
Visit walmart.com/help/store-feedback to submit a structured complaint about your store experience, product feedback, or corporate concerns. Fill in all required fields, describe your experience in detail, and save your confirmation number for your records. This is particularly effective for complaints that require a written record.
Step 4 — Email the Corporate Team
For complaints requiring a formal paper trail, email help@walmart.com with your full name, order or receipt number, store location, date of visit, a detailed description of the issue, and any supporting photos or documents. Email complaints are typically responded to within 2 to 3 business days.
Step 5 — Contact the Corporate Office Directly
If your complaint remains unresolved after contacting customer service, write a formal complaint letter to Walmart Inc., 702 SW 8th Street, Bentonville, Arkansas 72716 or call the corporate office at 1-479-273-4000. State your name, contact details, complaint history, and the resolution you are seeking. Written corporate complaints receive responses within 7 to 14 business days.
Step 6 — File a Complaint With the FTC or State Consumer Protection Office
If Walmart fails to resolve your complaint, file a formal complaint with the Federal Trade Commission at www.ftc.gov/complaint or with your state’s Bureau of Consumer Protection. These regulatory bodies have the authority to investigate consumer rights violations and apply pressure on companies to resolve unresolved disputes.
Step 7 — File a BBB Complaint
As a final option, file a public complaint with the Better Business Bureau at www.bbb.org. A public BBB complaint puts reputational pressure on Walmart to respond and typically results in a corporate reply within 14 days of the complaint being filed.
