Hy-Vee
Hy-Vee
Hy-Vee, Inc. is an employee-owned American supermarket and retail company headquartered in West Des Moines, Iowa. The company traces its history to 1930, when Charles Hyde and David Vredenburg opened a small general store in Beaconsfield, Iowa. Their business eventually developed into Hy-Vee, a major Midwestern grocery retailer known for supermarkets, pharmacies, fuel stations, restaurants, health and wellness services, online grocery ordering, catering, and numerous affiliated businesses.
Hy-Vee operates hundreds of retail locations and more than 560 total business units across nine Midwestern states. Its operations extend beyond traditional grocery stores through concepts and subsidiaries involved in foodservice, pharmacy, financial services, distribution, manufacturing, floral distribution, and related businesses. The company reports annual sales of more than $14 billion and employs more than 70,000 people.
A defining feature of Hy-Vee is its employee-ownership structure. Eligible employees participate directly or indirectly in company ownership, creating a business model in which employees have a financial stake in the company’s long-term success. Hy-Vee’s current corporate headquarters is located at 5820 Westown Parkway, West Des Moines, Iowa 50266-8223.
515-267-2800
800-772-4098
5820 Westown Parkway, West Des Moines, IA 50266-8223
5820 Westown Parkway, West Des Moines, IA 50266-8223
Grocery Retail, Supermarkets, Pharmacy and Foodservice
1930
More than 70,000 employees
Corporate office hours are not published as one universal public schedule. Hy-Vee Customer Care is available Monday through Friday from 7 a.m. to 7 p.m. CT and Saturday and Sunday from 9 a.m. to 5 p.m. CT, excluding holidays.
Hy-Vee.com
Not applicable in the conventional public-company sense because Hy-Vee is employee-owned and privately held.
Hy-Vee Careers
Hy-Vee’s primary business is grocery retail. Its supermarkets carry fresh produce, meat, seafood, dairy products, bakery products, frozen food, pantry items, beverages, household essentials, personal-care products, and many other everyday goods.
Individual stores operate with a degree of local autonomy, allowing locations to adjust product selections and services based on customer demand in their communities.
Hy-Vee provides a broad selection of fruits and vegetables, including conventional, organic, seasonal, and locally sourced products where available.
The company also works with regional growers through its local sourcing programs.
Hy-Vee stores generally include full-service or extensive meat and seafood departments.
Offerings can include beef, pork, poultry, seafood, prepared meats, specialty cuts, and ready-to-cook products.
Hy-Vee bakery departments provide breads, cakes, pastries, desserts, cookies, and other baked products.
Customers may also be able to order customized cakes and bakery products for birthdays, weddings, corporate events, and other occasions.
Many Hy-Vee stores operate pharmacies that provide prescription filling, prescription refills, vaccinations, medication counseling, and other pharmacy services.
Availability and pharmacy hours vary by location.
Hy-Vee promotes health and wellness through pharmacy services, dietitian programs, nutritional information, healthy food selections, and related initiatives.
Some services are offered in stores while others may be available through digital platforms or partner programs.
Hy-Vee allows customers to shop online for groceries and household products through its digital shopping services.
Depending on the location, customers can select pickup or delivery options and manage eligible orders through Hy-Vee’s website or app.
Participating Hy-Vee stores provide pickup services for online orders.
Customers can select products online and collect completed orders from their designated store.
Delivery is available in eligible markets.
Delivery availability, fees, service areas, and delivery times depend on the customer’s location and selected store.
Hy-Vee PERKS is the company’s customer rewards program.
Members may receive access to fuel savings, digital offers, promotional pricing, rewards, and other program benefits.
Hy-Vee also offers PERKS Plus, a paid membership program that can provide additional benefits such as qualifying pickup and delivery advantages.
Program terms and availability can change, so customers should review current membership details before enrolling.
Hy-Vee operates fuel locations and integrates fuel-saving opportunities with its customer loyalty programs.
Eligible purchases and promotions can provide members with savings at participating fuel locations.
Hy-Vee provides catering services for weddings, business functions, parties, holidays, meetings, and other events.
Available options can include prepared meals, party trays, bakery items, floral arrangements, and customized food selections.
Many Hy-Vee locations include floral departments offering flowers, plants, bouquets, arrangements, gift baskets, and event-related floral services.
Hy-Vee is also supported by Florist Distributing, Inc., one of its affiliated businesses.
Hy-Vee stores frequently provide prepared meals and restaurant-style food options.
Depending on the store, customers may find Asian food, pizza, deli meals, hot entrees, breakfast options, ready-to-eat foods, and Hy-Vee-owned restaurant concepts.
Through affiliated businesses such as Midwest Heritage, Hy-Vee has connections to banking, investment, and insurance services.
These financial operations are separate from routine grocery customer service.
Hy-Vee sells private-label products across numerous categories, including grocery, frozen foods, meat, household products, and other consumer goods.
Private-label offerings complement national brands carried throughout its stores.
Hy-Vee supports its retail network with distribution and manufacturing operations.
Its business infrastructure includes distribution centers and subsidiaries that supply meat, seafood, prepared foods, flowers, and other products to stores.
515-267-2800
Hy-Vee publishes this number for its corporate office in West Des Moines, Iowa.
515-267-2800
This is the verified telephone number associated with Hy-Vee’s corporate headquarters.
515-267-2800
Customers, vendors, and other parties looking for Hy-Vee’s headquarters telephone number can use this corporate contact.
515-267-2800
This number is listed directly alongside the company’s West Des Moines corporate-office address.
800-772-4098
This is Hy-Vee’s primary Customer Care number.
Customer Care is available Monday through Friday from 7 a.m. to 7 p.m. CT and Saturday and Sunday from 9 a.m. to 5 p.m. CT, excluding holidays.
800-772-4098
Customers can use this number for general inquiries, online orders, products, store-related questions, and other support concerns.
800-772-4098
Hy-Vee’s primary Customer Care line is toll-free.
800-772-4098
Hy-Vee uses its Customer Care number for product information questions.
Customers can also contact the company by email for appropriate product or general customer concerns.
800-232-2580
Customers experiencing issues involving Hy-Vee PERKS can use this dedicated Customer Care line.
800-232-2580
Hy-Vee also publishes this number for Fuel Saver-related customer support.
515-559-5770
Hy-Vee publishes this number for its Communications Department and media inquiries.
This number should not be used for ordinary grocery or online-order complaints.
866-434-9833
Hy-Vee publishes this number through its internal Support Services portal for emergency support situations.
This is a specialized support-services line and should not be represented as general consumer Customer Care.
Hy-Vee does not publish one universal national grocery sales number.
Customers interested in catering, floral orders, business ordering, or other sales-related services should contact the relevant store or department.
A universal public Hy-Vee HR telephone number was not verified in current official public information.
Employment-related questions should generally be handled through the hiring location, local management, or Hy-Vee Careers.
Hy-Vee is employee-owned and privately held, so it does not maintain a conventional public-company Investor Relations telephone line.
The most direct way to speak with a Hy-Vee Customer Care representative is to call 800-772-4098. Representatives are available Monday through Friday from 7 a.m. to 7 p.m. Central Time and Saturday and Sunday from 9 a.m. to 5 p.m. Central Time, excluding holidays. Customers can use this number for online-order questions, store concerns, product issues, refunds, account problems, and other general customer-service matters.
For PERKS or Fuel Saver issues, customers can call 800-232-2580. If your concern involves a specific Hy-Vee store, contacting the store manager first can often result in a faster resolution. For an unresolved complaint, contact Customer Care and provide the store location, receipt information, purchase date, employee or department involved if known, and a detailed explanation of the issue.
Hy-Vee, Inc.
5820 Westown Parkway
West Des Moines, IA 50266-8223
This is Hy-Vee’s current corporate headquarters.
The location serves as the company’s central operations hub for supporting stores, customers, corporate departments, and affiliated operations.
Hy-Vee, Inc.
5820 Westown Parkway
West Des Moines, IA 50266-8223
Hy-Vee also publishes this address for formal correspondence relating to its corporate policies and terms.
Hy-Vee’s predecessor business was originally headquartered in Lamoni, Iowa, during the company’s early history.
The company later developed into a major Midwestern retailer and ultimately established its corporate headquarters in West Des Moines.
Hy-Vee operates a major distribution facility in Chariton, Iowa.
The center supports grocery distribution and supply-chain operations serving Hy-Vee’s store network.
Hy-Vee also operates a distribution center in Cherokee, Iowa.
This facility forms part of the company’s larger supply and logistics network.
Hy-Vee identifies Lomar Distributing in Cumming, Iowa as another part of its distribution network.
Hy-Vee maintains a Training & Education Center in Urbandale, Iowa.
The facility includes educational spaces used to train and develop store leaders and other employees.
If your complaint involves a specific Hy-Vee store, start with the store manager or the manager of the department involved.
Explain what happened and provide the date, approximate time, product, receipt, order details, and any other information that can help management investigate the issue.
If the store cannot resolve the complaint, call 800-772-4098.
Hy-Vee Customer Care handles general customer complaints and is available Monday through Friday from 7 a.m. to 7 p.m. CT and Saturday and Sunday from 9 a.m. to 5 p.m. CT, excluding holidays.
Customers can also send written complaints to:
Include your full name, contact information, store location, transaction date, order or receipt details, and a clear explanation of the problem.
If the complaint involves Hy-Vee PERKS or Fuel Saver, call 800-232-2580.
For pharmacy matters, contact the pharmacy where the prescription or service was provided before escalating through broader corporate channels.
Keep receipts, photographs, product packaging, emails, online-order confirmations, screenshots, and other relevant records.
If your complaint involves a defective product, billing issue, delivery problem, or incorrect charge, documentation can make the review process easier.
If Customer Care cannot resolve your issue, ask whether the complaint can be escalated to the appropriate store director, district management team, corporate department, or other responsible party.
Explain the previous steps you have taken and the specific resolution you are requesting.
For a serious unresolved matter, send written correspondence to:
Hy-Vee, Inc.
5820 Westown Parkway
West Des Moines, IA 50266-8223
Include complete details about the complaint and copies of supporting records when appropriate.
Document the dates and times of calls, the names or departments of representatives you spoke with, complaint reference numbers, and any promised follow-up.
This information can be useful if you need to escalate the issue again.
If your complaint involves food safety, pharmacy services, consumer protection, payment issues, or another regulated matter that remains unresolved, you may consider contacting the appropriate state or federal authority.
The correct agency depends on the type of complaint and where the transaction occurred.
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