Hy-Vee
Hy-Vee
Hy-Vee, Inc. is an employee-owned supermarket and retail company headquartered in West Des Moines, Iowa. Charles Hyde and David Vredenburg founded the business in 1930 when they opened a small store in Beaconsfield, Iowa.
Hy-Vee operates more than 550 retail locations across nine Midwestern states. Its businesses include supermarkets, pharmacies, convenience stores, fuel stations, restaurants, health services, and online grocery ordering. Hy-Vee’s official company profile describes the company as being owned by its employee stockholders.
Hy-Vee, Inc.
Supermarkets, grocery retail, pharmacy, food service, and convenience retail
1930
Charles Hyde and David Vredenburg
Jeremy Gosch
Privately held and employee-owned
1-800-772-4098
(515) 267-2800
Hy-Vee, Inc.
5820 Westown Parkway
West Des Moines, IA 50266-8223
United States
customercare@hy-vee.com
https://www.hy-vee.com/pages/contact
Customers can use the store locator on Hy-Vee’s website to find the address, telephone number, opening hours, pharmacy information, and services available at a particular location.
Hy-Vee stores offer products and services that may include:
Services vary by store. Customers should contact their local Hy-Vee before traveling for a pharmacy, clinic, catering order, specialty department, or particular product.
1-800-772-4098
Use this number for general questions, online orders, delivery problems, refunds, gift cards, store experiences, and unresolved complaints.
(515) 267-2800
The corporate office handles company and administrative matters. Regular shopping and order problems should normally begin with Customer Care or the applicable store.
1-800-232-2580
Call for assistance with a Hy-Vee PERKS account, missing rewards, fuel discounts, or account information.
1-866-461-6752
This number is intended for questions concerning a Hy-Vee Store Charge account.
Product-related questions can be sent to ProductInquiry@hy-vee.com. Include the product name, package size, UPC, lot code, and store location when available.
Hy-Vee stores and pharmacies maintain location-specific telephone numbers. Use the official store locator to find the correct number for prescription refills, store inventory, department hours, or local services.
Call Hy-Vee Customer Care at 1-800-772-4098 and follow the prompts for the relevant issue. Customer Care is generally available Monday through Friday. Current hours should be confirmed through the official contact page.
For a concern involving one store, calling the store directly may be faster. Ask to speak with the department manager, store director, or manager on duty.
Before contacting Hy-Vee, have the following details ready:
Do not send passwords, payment-card security codes, or unnecessary medical information through ordinary email.
Hy-Vee, Inc.
5820 Westown Parkway
West Des Moines, IA 50266-8223
United States
Corporate Office Phone: (515) 267-2800
The West Des Moines office is Hy-Vee’s corporate headquarters. It is not a regular supermarket, pharmacy counter, product-return center, or walk-in customer-service location.
Do not mail returns, spoiled products, prescriptions, or sensitive documents to headquarters unless Hy-Vee provides instructions confirming that address.
Step 1: Contact the Store
For a problem involving a purchase, employee interaction, food order, or local service, contact the store and ask for the department manager or store director.
Step 2: Contact Customer Care
Call 1-800-772-4098 or email customercare@hy-vee.com. Explain what happened and provide the store location, transaction date, receipt, and requested resolution.
Step 3: Request Escalation
If the initial representative cannot resolve the matter, ask for a supervisor or a specialist from the department responsible for the issue.
Step 4: Keep Supporting Records
Save receipts, photographs, packaging, lot codes, online-order confirmations, pharmacy records, and previous correspondence. Request a case number for follow-up.
Step 5: Write to the Corporate Office
An unresolved written complaint may be mailed to Hy-Vee’s West Des Moines headquarters. Include copies rather than original documents and clearly state the resolution you are requesting.
Step 6: Consider an Appropriate Outside Agency
Depending on the issue, customers may contact:
If a food product appears contaminated or causes illness, stop using it, preserve the packaging and lot information, and seek medical advice when appropriate.
Hy-Vee is headquartered at 5820 Westown Parkway, West Des Moines, Iowa 50266-8223.
Hy-Vee Customer Care can be reached at 1-800-772-4098.
The Hy-Vee corporate office number is (515) 267-2800.
Jeremy Gosch is Hy-Vee’s Chairman and Chief Executive Officer.
No. Hy-Vee is a privately held, employee-owned company and does not have a public stock ticker.
Use Hy-Vee’s online store locator to find the telephone number for the pharmacy at your preferred location.
Call Customer Care at 1-800-772-4098 or email customercare@hy-vee.com. Provide the order number and details about missing, damaged, or incorrect items.
Call 1-800-232-2580 for assistance with Hy-Vee PERKS and fuel discounts.
Prescription medicines generally cannot be returned for resale or credit. Contact the dispensing pharmacy for safe handling or disposal instructions.
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