Hy-Vee
About Hy-Vee
Hy-Vee, Inc. is an American employee-owned supermarket and retail company headquartered in West Des Moines, Iowa.
The company was founded in 1930 and developed from a small Midwestern grocery operation into a diversified retail organization.
Hy-Vee operates supermarkets, pharmacies, convenience operations, restaurants, liquor stores, health-related services, digital grocery services, and other retail concepts.
Its stores are especially concentrated across Midwestern states.
Hy-Vee describes itself as employee-owned and has more than 70,000 employees working across hundreds of business units.
Quick Information
Industry
Supermarkets and Retail
Founded
1930
Corporate Phone Number
(515) 267-2800
Customer Service Number
1-800-772-4098
Corporate Office Address
5820 Westown Parkway
West Des Moines, IA 50266-8223
United States
Headquarters Address
5820 Westown Parkway
West Des Moines, IA 50266-8223
United States
customercare@hy-vee.com
Ownership
Employee-Owned
Customer Care Hours
Monday to Friday: 7:00 AM to 7:00 PM CT
Saturday and Sunday: 9:00 AM to 5:00 PM CT
Business Units
More than 560
Employees
More than 70,000
Website
Hy-Vee Products & Services
Hy-Vee operates full-service grocery and retail locations offering a wide variety of products and services.
Groceries
Stores sell pantry products, beverages, dairy, frozen foods, snacks, household essentials, and general grocery items.
Produce
Hy-Vee offers fresh fruits, vegetables, organic options, and seasonal products.
Meat and Seafood
Many stores include butcher and seafood departments.
Bakery and Deli
Customers can purchase fresh bakery products, deli meats, cheeses, prepared foods, cakes, and party foods.
Pharmacy
Many Hy-Vee locations operate pharmacies offering prescription services, vaccinations, and health-related products.
Grocery Pickup and Delivery
Eligible customers can place online grocery orders for pickup or delivery.
Hy-Vee PERKS
Hy-Vee PERKS provides members with rewards, personalized promotions, and other available benefits.
Hy-Vee Corporate Phone Numbers
Hy-Vee Corporate Office
(515) 267-2800
Hy-Vee publishes this telephone number with its West Des Moines corporate office.
Customer Care
1-800-772-4098
Customers can use this number for general questions and concerns.
Hy-Vee PERKS Customer Care
1-800-232-2580
This line supports Hy-Vee PERKS-related inquiries.
Individual Store Numbers
Each Hy-Vee store uses its own local telephone number.
For store-specific problems, the store manager may provide the fastest resolution.
How to Reach a Real Person at Hy-Vee
For general Customer Care, call:
1-800-772-4098
Customers can also email:
customercare@hy-vee.com
Have the following information available:
- Store location
- Purchase date
- Receipt
- Order number
- Product information
- PERKS account information
- Description of the problem
For immediate store issues, contact the store and ask for the manager.
Hy-Vee Headquarters & Corporate Office Address
Hy-Vee Corporate Office
5820 Westown Parkway
West Des Moines, IA 50266-8223
United States
Phone: (515) 267-2800
Hy-Vee identifies this West Des Moines office as a central hub supporting the company’s retail and business operations.
The headquarters supports merchandising, technology, finance, administration, marketing, customer service, human resources, and other corporate functions.
How to File a Complaint Against Hy-Vee
Step 1: Speak With the Store Manager
Start at the location involved.
Common issues may include:
- Pricing
- Product quality
- Employee service
- Returns
- Online orders
- Pharmacy service
- Cleanliness
Step 2: Contact Hy-Vee Customer Care
Call:
1-800-772-4098
Step 3: Email Customer Care
customercare@hy-vee.com
Step 4: Use the Online Contact System
Provide the store and transaction details.
Step 5: Contact Corporate Headquarters
Hy-Vee, Inc.
5820 Westown Parkway
West Des Moines, IA 50266-8223
United States
Step 6: Pharmacy or Food Safety Complaints
Pharmacy issues should begin with the pharmacy manager.
Serious food-safety concerns may also be reported to the relevant health authority.
Step 7: External Consumer Complaint
Unresolved consumer matters may be reported to the appropriate state consumer-protection agency.
