Hy-Vee
About Hy-Vee
Hy-Vee, Inc. is an employee-owned supermarket and retail company headquartered in West Des Moines, Iowa. Charles Hyde and David Vredenburg founded the business in 1930 when they opened a small store in Beaconsfield, Iowa.
Hy-Vee operates more than 550 retail locations across nine Midwestern states. Its businesses include supermarkets, pharmacies, convenience stores, fuel stations, restaurants, health services, and online grocery ordering. Hy-Vee’s official company profile describes the company as being owned by its employee stockholders.
Quick Information
Company Name
Hy-Vee, Inc.
Industry
Supermarkets, grocery retail, pharmacy, food service, and convenience retail
Founded
1930
Founders
Charles Hyde and David Vredenburg
Chairman and Chief Executive Officer
Jeremy Gosch
Company Ownership
Privately held and employee-owned
Customer Service Number
1-800-772-4098
Corporate Office Number
(515) 267-2800
Corporate Headquarters Address
Hy-Vee, Inc.
5820 Westown Parkway
West Des Moines, IA 50266-8223
United States
Customer Care Email
customercare@hy-vee.com
Official Website
Contact Page
https://www.hy-vee.com/pages/contact
Store Locator
Customers can use the store locator on Hy-Vee’s website to find the address, telephone number, opening hours, pharmacy information, and services available at a particular location.
Products & Services
Hy-Vee stores offer products and services that may include:
- Fresh produce, meat, seafood, and dairy products
- Packaged groceries and household essentials
- Bakery, deli, and prepared meals
- Floral products and gift baskets
- Health, beauty, and wellness products
- Pharmacy and prescription services
- Catering and event food
- Wine, beer, and spirits where legally available
- Fuel stations and convenience stores
- Aisles Online grocery pickup and delivery
- Hy-Vee PERKS rewards and fuel discounts
- Gift cards and store charge accounts
- Restaurants and food-service locations
Services vary by store. Customers should contact their local Hy-Vee before traveling for a pharmacy, clinic, catering order, specialty department, or particular product.
Corporate Phone Numbers
Hy-Vee Customer Care
1-800-772-4098
Use this number for general questions, online orders, delivery problems, refunds, gift cards, store experiences, and unresolved complaints.
Hy-Vee Corporate Office
(515) 267-2800
The corporate office handles company and administrative matters. Regular shopping and order problems should normally begin with Customer Care or the applicable store.
Hy-Vee PERKS Customer Care
1-800-232-2580
Call for assistance with a Hy-Vee PERKS account, missing rewards, fuel discounts, or account information.
Hy-Vee Store Charge Card
1-866-461-6752
This number is intended for questions concerning a Hy-Vee Store Charge account.
Product Information
Product-related questions can be sent to ProductInquiry@hy-vee.com. Include the product name, package size, UPC, lot code, and store location when available.
Local Store and Pharmacy
Hy-Vee stores and pharmacies maintain location-specific telephone numbers. Use the official store locator to find the correct number for prescription refills, store inventory, department hours, or local services.
How to Reach a Real Person at Hy-Vee
Call Hy-Vee Customer Care at 1-800-772-4098 and follow the prompts for the relevant issue. Customer Care is generally available Monday through Friday. Current hours should be confirmed through the official contact page.
For a concern involving one store, calling the store directly may be faster. Ask to speak with the department manager, store director, or manager on duty.
Before contacting Hy-Vee, have the following details ready:
- Store location
- Receipt or order number
- Date and approximate time of purchase
- Product name and UPC
- PERKS account information
- Prescription number for pharmacy matters
- Photographs of damaged or incorrect products
- Previous case or reference number
Do not send passwords, payment-card security codes, or unnecessary medical information through ordinary email.
Hy-Vee Headquarters & Corporate Office Address
Hy-Vee, Inc.
5820 Westown Parkway
West Des Moines, IA 50266-8223
United States
Corporate Office Phone: (515) 267-2800
The West Des Moines office is Hy-Vee’s corporate headquarters. It is not a regular supermarket, pharmacy counter, product-return center, or walk-in customer-service location.
Do not mail returns, spoiled products, prescriptions, or sensitive documents to headquarters unless Hy-Vee provides instructions confirming that address.
How to File a Complaint Against Hy-Vee
Step 1: Contact the Store
For a problem involving a purchase, employee interaction, food order, or local service, contact the store and ask for the department manager or store director.
Step 2: Contact Customer Care
Call 1-800-772-4098 or email customercare@hy-vee.com. Explain what happened and provide the store location, transaction date, receipt, and requested resolution.
Step 3: Request Escalation
If the initial representative cannot resolve the matter, ask for a supervisor or a specialist from the department responsible for the issue.
Step 4: Keep Supporting Records
Save receipts, photographs, packaging, lot codes, online-order confirmations, pharmacy records, and previous correspondence. Request a case number for follow-up.
Step 5: Write to the Corporate Office
An unresolved written complaint may be mailed to Hy-Vee’s West Des Moines headquarters. Include copies rather than original documents and clearly state the resolution you are requesting.
Step 6: Consider an Appropriate Outside Agency
Depending on the issue, customers may contact:
- Their bank or card issuer for an unauthorized charge
- The local health department for eligible food-safety complaints
- The relevant state board of pharmacy for pharmacy concerns
- The FDA or USDA for qualifying product-safety matters
- A state attorney general or consumer-protection office
- The Federal Trade Commission for suspected fraud
If a food product appears contaminated or causes illness, stop using it, preserve the packaging and lot information, and seek medical advice when appropriate.
Frequently Asked Questions
Where is Hy-Vee headquartered?
Hy-Vee is headquartered at 5820 Westown Parkway, West Des Moines, Iowa 50266-8223.
What is Hy-Vee’s customer-service number?
Hy-Vee Customer Care can be reached at 1-800-772-4098.
What is Hy-Vee’s corporate office number?
The Hy-Vee corporate office number is (515) 267-2800.
Who is the CEO of Hy-Vee?
Jeremy Gosch is Hy-Vee’s Chairman and Chief Executive Officer.
Is Hy-Vee publicly traded?
No. Hy-Vee is a privately held, employee-owned company and does not have a public stock ticker.
How do I contact my local Hy-Vee pharmacy?
Use Hy-Vee’s online store locator to find the telephone number for the pharmacy at your preferred location.
How do I report a problem with an online grocery order?
Call Customer Care at 1-800-772-4098 or email customercare@hy-vee.com. Provide the order number and details about missing, damaged, or incorrect items.
What is the Hy-Vee PERKS support number?
Call 1-800-232-2580 for assistance with Hy-Vee PERKS and fuel discounts.
Can I return a prescription medication to Hy-Vee?
Prescription medicines generally cannot be returned for resale or credit. Contact the dispensing pharmacy for safe handling or disposal instructions.
