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- NAPA Auto Parts
About NAPA Auto Parts
NAPA Auto Parts is one of the largest automotive replacement-parts networks in the United States. NAPA stands for the National Automotive Parts Association, which was established in 1925 by a group of independent auto-parts sellers that wanted to improve access to reliable replacement parts across the country.
Today, the NAPA network serves professional automotive technicians, independent repair shops, commercial fleets, businesses, do-it-yourself vehicle owners, and everyday drivers. Its stores carry replacement parts, batteries, tools, chemicals, accessories, maintenance products, and equipment for passenger vehicles, trucks, agricultural equipment, and other applications.
NAPA operates differently from a conventional company-owned retail chain. The National Automotive Parts Association functions as a membership organization, while NAPAOnline.com is operated by Genuine Parts Company. Genuine Parts Company is an Atlanta-based automotive and industrial replacement-parts company and is the primary corporate organization associated with NAPA’s national operations.
NAPA also supports professional automotive repair businesses through the NAPA Auto Care network, which connects customers with participating independent repair facilities across the United States.
Quick Information
Industry
Automotive Parts and Services
Founded
1925
Parent / Operating Company
Genuine Parts Company
Corporate Phone Number
(678) 934-5000
Customer Service Number
1-800-538-6272
Corporate Office Address
2999 Wildwood Parkway
Atlanta, GA 30339
United States
Headquarters Address
2999 Wildwood Parkway
Atlanta, GA 30339
United States
NAPA does not currently publish a universal general customer-service email. Customers should use the official NAPA Contact Us form or live-chat service.
Customer Service Hours
Monday to Friday: 8:00 AM to 9:00 PM ET
Saturday and Sunday: 8:00 AM to 5:00 PM ET
Stock Symbol of Genuine Parts Company
NYSE: GPC
Professional Repair Network
NAPA Auto Care
Website
NAPA Auto Parts Products & Services
NAPA Auto Parts provides automotive replacement parts, maintenance products, tools, accessories, and professional automotive-support services.
Automotive Replacement Parts
NAPA stores carry replacement products for engines, brakes, steering systems, suspension, electrical systems, cooling systems, fuel systems, and other vehicle components.
Customers can search for compatible parts using vehicle year, make, model, and engine information.
Batteries and Electrical Products
NAPA sells automotive batteries, battery cables, starters, alternators, lighting products, electrical connectors, switches, and related components.
Brakes
Available brake products include pads, rotors, drums, calipers, brake hardware, hydraulic components, and other parts used for vehicle braking systems.
Filters and Maintenance Products
Customers can purchase oil filters, air filters, cabin-air filters, fuel filters, engine oil, transmission fluid, coolant, additives, and other routine maintenance products.
Tools and Equipment
NAPA carries hand tools, power tools, diagnostic equipment, shop equipment, automotive lifts, jacks, chargers, and other products used by technicians and vehicle owners.
NAPA Auto Care
NAPA Auto Care is a network of participating independent automotive-repair facilities.
These businesses provide vehicle maintenance and repair while having access to NAPA’s parts-distribution and warranty-support network.
Online Ordering
Customers can shop through NAPAOnline.com and select available shipping, pickup, or local-store options depending on the item and location.
NAPA Auto Parts Corporate Phone Numbers
NAPA / Genuine Parts Company Corporate Office
(678) 934-5000
Genuine Parts Company identifies this telephone number with its corporate headquarters at 2999 Wildwood Parkway in Atlanta, Georgia.
This number is best suited to corporate matters. Routine product, store, and online-order questions should normally be directed to NAPA Customer Service.
NAPA Customer Service
1-800-LET-NAPA
1-800-538-6272
Customers can use this number for questions involving products, online orders, order status, website assistance, and other general NAPA concerns.
Individual NAPA Store Phone Numbers
Individual NAPA stores maintain separate telephone numbers.
For immediate issues involving a local purchase, product availability, return, or store employee, customers should locate the store through NAPAOnline.com and contact it directly.
NAPA Auto Care Shops
NAPA Auto Care facilities are independently operated repair businesses and use their own local telephone numbers.
Customers with a repair dispute should first contact the particular repair facility involved.
How to Reach a Real Person at NAPA Auto Parts
For general customer assistance, call:
1-800-538-6272
Follow the prompts for the type of assistance you require.
Before contacting NAPA, have the following information available when applicable:
- Order number
- Receipt
- NAPA store location
- Product name
- Part number
- Vehicle year, make, and model
- Purchase date
- Details of the problem
If the concern involves an in-store purchase, contacting the store manager first may provide a faster solution.
For online-order problems, Customer Service can help locate the order and review shipping, pickup, cancellation, or product concerns.
NAPA also provides online Contact Us and live-chat options for customers who prefer digital assistance.
NAPA Auto Parts Headquarters & Corporate Office Address
Corporate Headquarters
Genuine Parts Company
2999 Wildwood Parkway
Atlanta, GA 30339
United States
Corporate Phone: (678) 934-5000
Genuine Parts Company maintains its corporate headquarters at this Atlanta location. Current corporate and regulatory information continues to identify 2999 Wildwood Parkway as its principal executive-office address.
NAPA should not be described as a conventional wholly company-owned store chain. NAPA is an association whose brand is used by member organizations, while Genuine Parts Company operates NAPAOnline.com and is a major organization within the NAPA distribution system.
Corporate Correspondence
For issues involving ordinary purchases or online orders, customers should contact NAPA Customer Service before sending correspondence to Genuine Parts Company headquarters.
Department-specific matters may require a different address provided by Customer Service.
How to File a Complaint Against NAPA Auto Parts
Step 1: Contact the NAPA Store
For an in-store issue, begin with the location where the transaction occurred.
Ask to speak with the store manager.
Common complaints may involve:
- Incorrect parts
- Returns
- Product quality
- Employee service
- Pricing
- Product availability
- Warranty questions
Bring your receipt when available.
Step 2: Contact NAPA Customer Service
If the store cannot resolve your concern, call:
1-800-538-6272
Provide the store location, transaction information, product number, and details of the problem.
Step 3: Use NAPA’s Contact Us System
Customers can also submit a written inquiry through the official NAPA website.
Include enough information for NAPA to identify the product, store, or online order involved.
Step 4: Request Further Review
If the first Customer Service response does not resolve the complaint, request further review.
Keep copies of:
- Receipts
- Order confirmations
- Warranty documents
- Emails
- Photographs
- Case or reference numbers
Step 5: Contact Corporate Headquarters
For a serious unresolved corporate matter, correspondence may be sent to:
Genuine Parts Company
2999 Wildwood Parkway
Atlanta, GA 30339
United States
Step 6: Warranty or Product Safety Complaints
For a defective product, follow the applicable manufacturer or NAPA warranty process.
Serious product-safety defects may also be reported to the relevant manufacturer or government safety authority.
Step 7: Escalate an Unresolved Consumer Complaint
If a legitimate consumer dispute remains unresolved, customers may consider contacting the appropriate state consumer-protection agency or attorney general’s office.
