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- Toyota Motor North America, Inc.
About Toyota
Toyota Motor North America, Inc. is the regional headquarters organization responsible for Toyota’s major North American automotive operations, including vehicle sales, marketing, manufacturing, engineering, research and development, product support, mobility, digital transformation, corporate functions, and related services. Its current North American headquarters is in Plano, Texas. (pressroom.toyota.com)
Toyota’s history in the United States stretches back nearly seven decades. The company markets vehicles primarily through the Toyota and Lexus brands, while its North American operations also include manufacturing, financial services, vehicle parts, connected services, research and development, and mobility-related businesses.
Toyota Motor North America reported 2,518,071 U.S. vehicle sales during 2025, an 8.0% increase from 2024. Electrified models accounted for 1,183,248 vehicles, or 47% of total U.S. sales. Toyota currently directly employs nearly 64,000 people in North America and operates 14 North American manufacturing plants. (pressroom.toyota.com)
Quick Information
Corporate Phone Number
469-292-4000
Current SEC information for Toyota Motor North America uses this telephone number with the Plano headquarters.
Customer Service Number
800-331-4331
Toyota Brand Engagement Center. (toyota.com)
Corporate Office Address
Toyota Motor North America, Inc.
6565 Headquarters Drive
Plano, TX 75024
United States
Headquarters Address
Toyota Motor North America, Inc.
6565 Headquarters Drive
Plano, TX 75024
United States
Current Toyota and SEC materials continue to use this address.
Customer Service Mailing Address
Toyota Motor Sales, U.S.A., Inc.
P.O. Box 259003
Plano, TX 75025-9003
Industry
Automotive Manufacturing, Vehicle Sales, Mobility, Financial Services, Automotive Technology and Connected Services
Parent Company
Toyota Motor Corporation
Headquartered in Toyota City, Japan.
North America CEO
Tetsuo “Ted” Ogawa
President and Chief Executive Officer, Toyota Motor North America. (pressroom.toyota.com)
North America Employees
Nearly 64,000 direct employees
Current Toyota corporate materials use this figure for North America. (pressroom.toyota.com)
Manufacturing Plants
14 North American manufacturing plants
including the newer North Carolina battery facility. (pressroom.toyota.com)
Website
Careers Page
Investor Relations
Toyota Motor Corporation Investor Relations:
Toyota Products & Services
Toyota’s U.S. business includes passenger cars, SUVs, trucks, hybrids, plug-in hybrids, battery-electric vehicles, fuel-cell technology, financial services, parts, maintenance programs, connected services, and mobility products.
Corolla
The Toyota Corolla is a compact car offered in gasoline and electrified configurations.
It is one of Toyota’s longest-running global nameplates and continues to be positioned as an affordable, efficient passenger vehicle.
Camry
The Camry is Toyota’s midsize sedan.
Current U.S. models emphasize hybrid powertrains, passenger comfort, safety technology, and everyday efficiency.
Prius
Prius is Toyota’s best-known dedicated hybrid vehicle.
The current lineup combines high fuel efficiency with modern driver-assistance, connectivity, and styling features.
Crown
Toyota Crown is a premium-oriented electrified sedan positioned above the company’s traditional midsize offerings.
It combines hybrid performance with all-wheel-drive capability and higher-end interior features.
Crown Signia
Crown Signia expands the Crown family into a crossover-style vehicle.
Current models use a hybrid powertrain and include ToyotaCare maintenance and roadside-assistance benefits.
GR Corolla
GR Corolla is Toyota’s performance-focused compact hatchback developed through Toyota Gazoo Racing.
Toyota reported a best-ever U.S. sales year for the model in 2025. (pressroom.toyota.com)
RAV4
RAV4 is one of Toyota’s highest-volume compact SUVs.
Toyota offers electrified variants alongside conventional configurations, depending on model year and current lineup.
Corolla Cross
Corolla Cross provides a smaller crossover alternative within Toyota’s SUV range.
Hybrid variants are available in addition to gasoline-powered models.
Highlander
Highlander is a three-row family SUV.
Current offerings emphasize passenger capacity, safety systems, convenience, and available electrified powertrains.
Grand Highlander
Grand Highlander provides additional passenger and cargo space compared with the standard Highlander.
Toyota reported a best-ever U.S. sales year for Grand Highlander in 2025. (pressroom.toyota.com)
4Runner
Toyota 4Runner is a body-on-frame SUV designed for customers who prioritize utility, towing, outdoor use, and off-road capability.
Hybrid powertrain options are part of the current generation.
Land Cruiser
Land Cruiser is Toyota’s heritage off-road SUV line.
Current U.S. models combine four-wheel-drive capability with hybrid technology.
Sequoia
Sequoia is Toyota’s full-size SUV.
It uses truck-based architecture and is designed for towing, family transportation, and larger passenger and cargo needs.
Tacoma
Tacoma is Toyota’s midsize pickup truck.
Current models include multiple trims and electrified powertrain options, with Toyota reporting a strong sales year in 2025. (pressroom.toyota.com)
Tundra
Tundra is Toyota’s full-size pickup.
It is available in work, everyday-use, luxury, and off-road-oriented configurations, including hybrid powertrain options.
Sienna
Sienna is Toyota’s family minivan.
The U.S. model focuses on hybrid efficiency, passenger capacity, cargo flexibility, and family-oriented technology.
Battery-Electric Vehicles
Toyota continues expanding its battery-electric lineup as part of its multi-pathway approach to vehicle electrification.
Current North American strategy includes hybrids, plug-in hybrids, battery-electric vehicles, and fuel-cell technology.
Hybrid Electric Vehicles
Hybrid vehicles are a major part of Toyota’s U.S. sales mix.
In 2025, electrified Toyota and Lexus vehicles accounted for 47% of TMNA’s total U.S. sales. (pressroom.toyota.com)
Plug-In Hybrid Vehicles
Toyota offers plug-in hybrid models that combine rechargeable battery operation with a gasoline engine.
These vehicles provide limited electric-only driving while retaining longer-distance gasoline capability.
Lexus
Lexus is Toyota’s luxury vehicle brand.
The Lexus division sold 370,260 vehicles in the United States during 2025, its best full-year result. (pressroom.toyota.com)
Toyota Financial Services
Toyota Financial Services provides vehicle financing, leasing, account servicing, and voluntary protection products.
Main Customer Service:
800-874-8822. (toyotafinancial.com)
Vehicle Financing
Qualifying buyers can finance new and used Toyota vehicles through Toyota Financial Services and participating Toyota dealers.
Terms, rates, eligibility, and available promotions vary.
Vehicle Leasing
Toyota Financial Services provides leasing for qualifying Toyota vehicles.
Customers can manage lease payments, maturity options, and account requests through the TFS portal.
Toyota Extra Care
Toyota Extra Care provides qualifying Vehicle Service Agreements for additional vehicle protection.
Current support:
800-228-8559. (toyotafinancial.com)
Toyota Auto Care
Toyota Auto Care consists of prepaid maintenance plans for eligible vehicles.
Current support:
800-228-8559.
GAP Protection
Guaranteed Auto Protection can help address a qualifying difference between a vehicle’s insurance settlement and outstanding financing balance after a covered total loss.
Current Toyota Financial support:
800-255-8713. (toyotafinancial.com)
ToyotaCare
ToyotaCare provides factory-scheduled maintenance on qualifying new Toyota vehicles for a specified initial period.
Qualifying vehicles also receive roadside-assistance coverage according to current program terms.
Roadside Assistance
Toyota Roadside Assistance can help with qualifying roadside situations.
Current number:
1-800-444-4195. (toyota.com)
Toyota App
The Toyota app supports qualifying connected vehicle functions, account access, service information, and other owner features.
Available functionality depends on the vehicle and Connected Services subscription.
Connected Services
Toyota Connected Services can include Safety Connect, Remote Connect, Service Connect, Wi-Fi, navigation-related services, and other digital features depending on model and subscription.
Parts and Accessories
Toyota dealers sell Toyota Genuine Parts, accessories, replacement components, and maintenance products.
Dealer Service
Participating Toyota dealerships provide maintenance, warranty repair, diagnostics, recall work, tires, parts, and general vehicle service.
Customers can schedule qualifying appointments online through Toyota’s owner portal. (toyota.com)
Toyota Corporate Phone Numbers
Corporate Phone Number
469-292-4000
Toyota Motor North America corporate routing.
Corporate Headquarters Number
469-292-4000
Headquarters Number
469-292-4000
Customer Service Number
800-331-4331
Toyota Brand Engagement Center. (toyota.com)
Brand Engagement Center Hours
Monday to Friday: 8:00 AM to 8:00 PM ET
Saturday: 9:00 AM to 7:00 PM ET. (toyota.com)
TTY/TDD Support
Dial:
711
then ask the operator to dial:
1-800-331-4331.
Roadside Assistance Number
1-800-444-4195. (toyota.com)
Toyota Financial Services Customer Service
800-874-8822
Current standard Customer Service availability is Monday through Friday. (toyotafinancial.com)
Toyota Extra Care
800-228-8559
Toyota Auto Care
800-228-8559
GAP Support
800-255-8713
Excess Wear and Use Protection
888-548-8821
Tire & Wheel and Key Replacement
855-999-0518. (toyotafinancial.com)
Credit Life and Disability Insurance Claims
800-445-8154
Toyota Credit de Puerto Rico
800-469-5214
Brochure Requests
800-GO-TOYOTA
Billing Number
For Toyota Financial Services accounts:
800-874-8822
Local Dealer Number
Toyota dealers maintain their own local contact numbers.
Dealer Locator:
https://www.toyota.com/dealers/
Investor Relations Number
Toyota Motor North America does not maintain a standalone U.S.-listed-company Investor Relations function.
Parent Toyota Motor Corporation handles global shareholder relations.
Media / Press Contacts
Toyota publishes topic-specific media contacts through:
Human Resources Number
Toyota does not prominently publish one universal applicant HR number.
Careers:
Emergency / After-Hours Number
For roadside vehicle assistance:
1-800-444-4195
For immediate police, fire, or medical emergencies, call 911.
How to Reach a Real Person at Toyota
For vehicle, dealer, warranty, product, safety, ownership, or general Toyota-brand questions, call the Toyota Brand Engagement Center at 800-331-4331. Current live-response hours are Monday through Friday from 8:00 AM to 8:00 PM ET and Saturday from 9:00 AM to 7:00 PM ET. Have the VIN, mileage, dealer name, repair history, case number if one already exists, and contact information available. (toyota.com)
For loan, lease, payment, payoff, or Toyota Financial Services questions, call 800-874-8822. Roadside problems should use 1-800-444-4195. Using the specialized line is generally more effective than calling corporate headquarters because the Brand Engagement Center, TFS, dealers, and Roadside Assistance have different customer records and responsibilities. (toyotafinancial.com)
Toyota Headquarters & Corporate Office Address
Toyota Motor North America’s current headquarters is:
Toyota Motor North America, Inc.
6565 Headquarters Drive
Plano, TX 75024
United States
Current Toyota and federal filings continue to identify this Plano address for Toyota’s North American corporate organization.
Plano North American Headquarters
6565 Headquarters Drive
Plano, TX 75024
United States
Toyota officially opened its consolidated North American headquarters in Plano in 2017. (pressroom.toyota.com)
Current President and CEO
Tetsuo “Ted” Ogawa
Ogawa oversees Toyota’s North American manufacturing, research and development, sales, marketing, product support, mobility, digital transformation, and corporate resources. (pressroom.toyota.com)
Current Chief Operating Officer
Mark Templin
Templin became Toyota Motor North America’s Executive Vice President and Chief Operating Officer in January 2025 while retaining major Toyota Financial Services responsibilities. (pressroom.toyota.com)
Current Employee Scale
Toyota currently reports:
Nearly 64,000 direct employees in North America. (pressroom.toyota.com)
Dealer Network
Toyota currently reports:
More than 1,800 Toyota and Lexus dealerships
across North America. (pressroom.toyota.com)
Manufacturing Scale
Toyota currently operates:
14 North American manufacturing plants
that have contributed to the production of nearly:
49 million cars and trucks. (pressroom.toyota.com)
North Carolina Battery Plant
Toyota began production at its new North Carolina battery plant in 2025.
The facility represents an investment approaching $14 billion and is expected to support up to 5,100 American jobs. (pressroom.toyota.com)
2025 U.S. Sales
Toyota Motor North America sold:
2,518,071 vehicles
in the United States during 2025. (pressroom.toyota.com)
Toyota Division Sales
Toyota-brand 2025 U.S. sales:
2,147,811 vehicles
Lexus Division Sales
Lexus 2025 U.S. sales:
370,260 vehicles. (pressroom.toyota.com)
Electrified Sales
Toyota and Lexus sold:
1,183,248 electrified vehicles
during 2025, representing:
47% of total U.S. sales volume. (pressroom.toyota.com)
Parent Company
Toyota Motor North America is part of:
Toyota Motor Corporation
headquartered in Toyota City, Japan.
Parent Stock Listing
Toyota Motor Corporation’s American Depositary Shares trade on:
New York Stock Exchange
Ticker:
TM
How to File a Complaint Against Toyota
Customers filing a complaint involving vehicle quality, warranty service, dealership treatment, recurring mechanical problems, Toyota Financial Services, recalls, billing, connected services, or another Toyota issue should gather the VIN, mileage, purchase or lease documents, repair orders, dealer name, dates, photographs where relevant, and previous case numbers before escalating.
Step 1: Contact the Toyota Dealer
If the issue involves repairs, service, warranty work, vehicle delivery, or a dealer transaction, begin with the selling or servicing Toyota dealer. Ask for the Service Manager, Sales Manager, or General Manager depending on the issue. Provide the VIN, repair orders, dates, mileage, and details of previous attempts to resolve the problem. Keep all repair invoices and written dealer responses.
Step 2: Contact Toyota Brand Engagement Center
If the dealer does not resolve the issue, call 800-331-4331 and ask Toyota to open or review a customer case. Provide the VIN, dealer information, repair history, purchase date, mileage, and description of the requested resolution. Record the Toyota case number and keep it with your documents. (toyota.com)
Step 3: Use the Correct Specialized Department
For financing, lease, payment, or account disputes, contact Toyota Financial Services at 800-874-8822. For roadside issues, use 1-800-444-4195. Safety recalls should be discussed with an authorized Toyota dealer and Toyota Brand Engagement Center. Keeping each complaint with the department that controls the relevant records can reduce delays. (toyotafinancial.com)
Step 4: Send Formal Written Correspondence
For unresolved Toyota-brand matters, written correspondence can be sent to Toyota Motor Sales, U.S.A., Inc., P.O. Box 259003, Plano, TX 75025-9003. Include your contact information, VIN, dealer details, case number, repair or transaction history, and the specific resolution requested. For corporate matters, Toyota Motor North America’s headquarters is 6565 Headquarters Drive, Plano, TX 75024. (toyota.com)
Step 5: Use the Appropriate External Complaint Process if Necessary
If a serious issue remains unresolved, the outside channel depends on the complaint. Vehicle safety defects can be reported to the National Highway Traffic Safety Administration, finance complaints may fall under the Consumer Financial Protection Bureau or applicable state regulator, and dealership or consumer complaints may be directed to the relevant state Attorney General, motor-vehicle agency, or consumer-protection office. Keep the VIN, repair orders, Toyota case number, correspondence, and supporting evidence before escalating.
