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- Mercedes-Benz USA
About Mercedes-Benz USA
Mercedes-Benz USA, LLC (MBUSA) is the official U.S. distributor and marketing arm of Mercedes-Benz — the German luxury automobile manufacturer — responsible for the distribution, marketing, sales, and customer service of all Mercedes-Benz passenger cars, vans, and AMG performance vehicles across the United States. Headquartered at One Mercedes-Benz Drive in Sandy Springs, Georgia (a suburb of Atlanta), MBUSA operates as a wholly owned subsidiary of Mercedes-Benz Group AG — the Stuttgart, Germany-based global parent company led by Chairman Ola Källenius. MBUSA relocated its headquarters from Montvale, New Jersey to Sandy Springs in 2018 — opening a striking 200,000-square-foot, LEED Silver-certified glass headquarters building on a 12-acre campus near Georgia 400.
MBUSA is led by President and CEO Adam Chamberlain and is undergoing a major North American expansion. In May 2025, Governor Brian Kemp announced that Mercedes-Benz would establish Atlanta as its official North American Headquarters — consolidating key corporate functions and moving up to 500 additional jobs to the existing “1MB” Sandy Springs facility, with the expansion expected to be completed by August 2026. MBUSA reported Q1 2026 retail sales of 78,500 vehicles — led by strong SUV demand with GLC, GLE, and GLS accounting for 61% of passenger car sales. The brand is targeting 400,000 annual U.S. sales by 2030, backed by a $7 billion U.S. investment commitment and $4 billion in its Alabama manufacturing plant through 2030.
Quick Information
Industry
Luxury Automotive — Passenger Cars, Vans, AMG Performance & EV Distribution
Founded
1965 (as MBUSA); Mercedes-Benz Group AG founded 1926
Parent Company
Mercedes-Benz Group AG (FRA: MBG; Stuttgart, Germany)
President & CEO (MBUSA)
Adam Chamberlain
U.S. Retail Sales (2025)
303,200 passenger cars; 40,000 vans; 343,200 total
Number of Employees
1,300+ at 1MB campus (expanding to 1,800 by August 2026)
Group Global Revenue (2025)
€132.2 billion (~$157 billion)
Website
www.mbusa.com
Products & Services
Mercedes-Benz USA distributes and supports the full Mercedes-Benz product ecosystem across the United States through a network of approximately 380 authorized dealers:
- Mercedes-Benz Passenger Cars — full lineup of sedans, coupes, cabriolets, and wagons including the C-Class, E-Class, S-Class, CLA, CLE, and Maybach ultra-luxury variants
- Mercedes-Benz SUVs — GLA, GLB, GLC, GLE, GLS, G-Class (G-Wagen), and GLE Coupe; the highest-selling segment for MBUSA representing 61%+ of U.S. passenger car sales
- Mercedes-AMG Performance — high-performance AMG variants including the AMG C 63, AMG E 63, AMG GT, and AMG SL; the AMG sub-brand is one of the world’s most recognized performance car marques
- Mercedes-Maybach — ultra-luxury flagship vehicles including Maybach S-Class, GLS, and SL 680; the pinnacle of the Mercedes-Benz lineup
- Mercedes-EQ Electric Vehicles — fully electric lineup including the EQS, EQE, EQS SUV, EQE SUV, and the new CLA EV launching at U.S. dealerships; central to Mercedes-Benz’s xEV growth strategy
- Mercedes-Benz Vans — Sprinter, Metris/Vito, and eSprinter commercial vans for business and fleet customers
- Mercedes-Benz Financial Services — vehicle financing, leasing, and insurance products through authorized Mercedes-Benz dealers
- Mercedes me connect — connected vehicle services platform for remote vehicle monitoring, emergency assistance, navigation, and over-the-air software updates
- Mercedes-Benz Certified Pre-Owned (CPO) — factory-backed certified pre-owned vehicle program with extended warranty coverage through authorized dealers
Corporate Phone Numbers
Main Customer Service Number (Toll-Free, 24/7)
1-800-FOR-MERCEDES (1-800-367-6372) — primary MBUSA Customer Care Center number for vehicle support, account questions, warranty inquiries, Lemon Law concerns, and emergency assistance. Available Monday–Friday 9:00 AM–9:00 PM ET for general care; available 24/7 for emergencies.
Mercedes-Benz Financial Services
1-800-654-6222 — dedicated Mercedes-Benz Financial Services number for financing, lease, and payment inquiries. Available Monday–Friday 9:00 AM–9:00 PM ET; Saturday 9:00 AM–5:00 PM ET.
Canada Customer Care
1-800-387-0100 — Mercedes-Benz Canada general customer care number.
Canada Emergency / Connected Services
1-800-222-0100 — Mercedes-Benz Canada emergency and connected car services number, available 24/7.
BBB Auto Line (Dispute Resolution)
1-800-955-5100 — dedicated BBB AutoLine arbitration program number for Mercedes-Benz warranty and Lemon Law dispute resolution.
Corporate Headquarters Main Line
(678) 762-8262 — Mercedes-Benz USA corporate headquarters main line at One Mercedes-Benz Drive, Sandy Springs, Georgia 30328. Available Monday–Friday 9:00 AM to 5:00 PM ET.
How to Reach a Real Person
Call 1-800-FOR-MERCEDES (1-800-367-6372) Monday–Friday 9:00 AM–9:00 PM ET for the MBUSA Customer Care Center — or 24/7 for vehicle emergencies. When the automated system answers, press 0 or say “representative” to reach a live agent directly. Have your Vehicle Identification Number (VIN), dealer name, and a description of your issue ready before calling. For warranty or Lemon Law concerns specifically, call the same number and ask to be connected to the Warranty or Customer Relations team.
For written support, email support@mbusa.com for general customer care inquiries. For California Lemon Law and warranty buyback concerns, email CA_Retention_Mailbox@mbusa.com. Mercedes-Benz USA does not offer live chat. MBUSA also responds via its @MercedesBenzUSA account on X (Twitter) and its official Facebook and Instagram pages.
Headquarters & Corporate Office Address
Mercedes-Benz USA has been headquartered in Sandy Springs, Georgia since 2018 — when the brand made its landmark relocation from Montvale, New Jersey, where it had been based since 1965, to its striking new purpose-built glass campus in metro Atlanta. The current headquarters — known internally as “1MB” (One Mercedes-Benz Drive) — is a 200,000-square-foot, five-story, LEED Silver-certified glass building situated on a 12-acre campus in the Central Perimeter office submarket of Sandy Springs, approximately 14 miles north of downtown Atlanta near Georgia Highway 400. The campus was designed by Gensler with a 1:1 ratio of collaborative to individual workspace, featuring a full conference center, café with a barista, a 5,000-square-foot fitness center, on-site childcare, a rooftop deck, and one of the most impressive automotive display atriums in corporate America. As of 2025, the campus is undergoing a major expansion to accommodate up to 500 additional employees as part of Mercedes-Benz’s establishment of Atlanta as its official North American Headquarters — growing the facility from approximately 800 to 1,300+ employees by August 2026.
Mercedes-Benz USA, LLC — Corporate Headquarters
One Mercedes-Benz Drive
Sandy Springs (Atlanta), Georgia 30328
United States
Phone: (678) 762-8262
Mercedes-Benz USA — Customer Care Center Mailing Address
Mercedes-Benz USA, LLC
Customer Care Center
One Mercedes-Benz Drive
Sandy Springs, Georgia 30328
United States
Mercedes-Benz USA — Alabama Manufacturing Plant
Mercedes-Benz U.S. International (MBUSI)
1 Mercedes Drive
Vance, Alabama 35490
United States
Mercedes-Benz Group AG — Global Parent Company Headquarters
Mercedesstraße 120
70372 Stuttgart
Germany
Mercedes-Benz — Legacy U.S. Address (Pre-2018)
1 Mercedes Drive
Montvale, New Jersey 07645
United States
For all formal written customer complaints, warranty correspondence, and Lemon Law notices, write to Mercedes-Benz USA, LLC, Customer Care Center, One Mercedes-Benz Drive, Sandy Springs, Georgia 30328. Include your full name, VIN, dealer name, service history summary, a detailed description of your complaint, all prior contacts made, and the specific resolution you are requesting.
How to File a Complaint Against Mercedes-Benz USA
Contact your authorized Mercedes-Benz dealer — fastest first step for vehicle issues, service quality, and warranty concerns; the dealer’s Service Manager and General Manager have direct authority to escalate to MBUSA on your behalf
Call 1-800-FOR-MERCEDES (1-800-367-6372) — MBUSA Customer Care Center, Monday–Friday 9:00 AM–9:00 PM ET; ask for a formal case number
Email support@mbusa.com — include your VIN, dealer name, service history, and full description of your complaint
Request Customer Relations escalation — ask to be transferred to the Customer Relations team or a regional customer satisfaction manager if your first contact cannot resolve your complaint
Write to corporate headquarters — Mercedes-Benz USA, LLC, Customer Care Center, One Mercedes-Benz Drive, Sandy Springs, GA 30328
File a BBB AutoLine complaint — call 1-800-955-5100 or visit bbb.org; MBUSA participates in the BBB AutoLine arbitration program for warranty and Lemon Law disputes
File a NHTSA complaint — for safety defects, recall issues, or dangerous vehicle behavior, file at nhtsa.gov/report-a-safety-problem or call 1-888-327-4236
File a Lemon Law claim — if your vehicle meets your state’s Lemon Law criteria (typically 3–4 repair attempts for the same defect or 30+ days out of service), email CA_Retention_Mailbox@mbusa.com (California) or contact your state’s Lemon Law program
Contact your state Attorney General — for consumer protection complaints involving deceptive practices, warranty fraud, or dealer misconduct
