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- NAPA Auto Parts
About NAPA Auto Parts
NAPA Auto Parts is an automotive replacement-parts and accessories brand serving individual vehicle owners, repair professionals, fleet operators, and commercial customers.
NAPA stands for the National Automotive Parts Association, which was established in 1925 to improve the distribution of automotive replacement parts. Genuine Parts Company, headquartered in Atlanta, operates a major portion of the NAPA distribution and store network.
Some NAPA locations are owned by Genuine Parts Company, while others are independently owned. Because of this structure, store policies and complaint procedures may differ slightly by location.
Genuine Parts Company also operates other automotive and industrial-parts businesses. It has more than 10,800 locations across 17 countries and over 65,000 employees. Genuine Parts Company’s official profile provides its current operating information.
Quick Information
Industry
Automotive replacement parts, accessories, tools, and repair services
Founded
1925
Company Type
Automotive-parts network with company-owned and independently owned stores
Parent and Operating Company
Genuine Parts Company
Genuine Parts Company Founded
1928
Genuine Parts Company Founder
Carlyle Fraser
Chairman and Chief Executive Officer
Will Stengel
President, North America Automotive
Alain Masse
Chief Financial Officer
Bert Nappier
Current executive positions are listed on the Genuine Parts Company management page.
Stock Exchange and Ticker Symbol
New York Stock Exchange
NYSE: GPC
NAPA Auto Parts is not separately traded as an independent public company.
Customer Service Number
1-800-538-6272
1-800-LET-NAPA
Corporate Office Number
+1-678-934-5000
Corporate Headquarters Address
Genuine Parts Company
2999 Wildwood Parkway
Atlanta, GA 30339
United States
Customer Service Hours
Monday through Friday: 8:00 a.m. to 9:00 p.m. Eastern Time
Saturday and Sunday: 8:00 a.m. to 5:00 p.m. Eastern Time
These hours are published on NAPA’s official contact page.
Official Website
Store Locator
https://www.napaonline.com/en/auto-parts-stores-near-me
Corporate Website
Careers Website
Investor Relations Website
https://www.genpt.com/investors
Products & Services
NAPA Auto Parts sells replacement parts, maintenance products, automotive accessories, tools, and equipment. Major categories include:
- Batteries
- Alternators and starters
- Brakes and brake components
- Filters
- Engine parts
- Belts and hoses
- Ignition and electrical parts
- Suspension and steering components
- Heating and cooling products
- Fuel-system parts
- Exhaust components
- Motor oil and automotive fluids
- Wiper blades
- Lighting products
- Tires and wheel accessories
- Tools and equipment
- Paint and body supplies
- Truck and towing accessories
- Marine and powersports products
- Lawn and garden equipment parts
- Commercial and fleet products
- Online ordering
- In-store pickup
- NAPA Auto Care repair services
Product availability, prices, warranties, and services may differ between independently owned and company-owned locations. Customers should verify the correct vehicle year, make, model, engine, and part number before purchasing.
Corporate Phone Numbers
NAPA Auto Parts Customer Service
1-800-538-6272
1-800-LET-NAPA
Use this number for online orders, returns, product questions, account assistance, delivery issues, and general complaints.
Genuine Parts Company Corporate Office
+1-678-934-5000
The official Genuine Parts Company contact page confirms the Atlanta headquarters address and phone number.
Local NAPA Store
Each NAPA Auto Parts store has its own telephone number. Use the official store locator to find the correct location and contact information.
NAPA Auto Care Warranty Administrator
1-800-452-6272
1-800-452-NAPA
This number may be used for eligible warranty-backed repairs when a customer is more than 25 miles from the original participating repair facility.
Meetings and Commercial Accounts
Commercial customers should contact their assigned NAPA representative or local store. Account support differs according to the customer’s location and agreement.
Investor Relations
+1-678-934-5000
Investor questions concerning Genuine Parts Company should be directed through the company’s Investor Relations contact page.
How to Reach a Real Person at NAPA Auto Parts
Call 1-800-538-6272 during published support hours.
When calling:
- Select the option for online orders, products, returns, or store assistance.
- Enter or provide the online order number when requested.
- Ask to speak with a customer-service representative.
- Request escalation if the first representative cannot resolve the issue.
- Obtain a case or reference number.
For an in-store purchase, call the location shown on the receipt and ask for the store manager. Independently owned stores may need to handle their own transactions, refunds, and employee complaints.
Have the following information ready:
- Order number
- Store location
- Receipt
- Purchase date
- Vehicle year, make, model, and engine
- Part name and part number
- Warranty documents
- Tracking number
- Photographs of damage
- Previous case number
Do not install a part that appears damaged, incorrect, or incompatible with the vehicle.
NAPA Auto Parts Headquarters & Corporate Office Address
Genuine Parts Company Corporate Headquarters
Genuine Parts Company
2999 Wildwood Parkway
Atlanta, GA 30339
United States
NAPA Auto Parts Corporate Correspondence
Corporate correspondence concerning NAPA may be directed through its operating company:
Genuine Parts Company
2999 Wildwood Parkway
Atlanta, GA 30339
United States
Can Customers Visit NAPA Headquarters?
The Atlanta headquarters is a corporate office, not a retail parts store, repair facility, product-return center, or walk-in customer-service location.
Customers should return products to the appropriate NAPA store or follow the return instructions provided for an online order.
How to File a Complaint Against NAPA Auto Parts
Step 1: Contact the Store
For an in-store purchase, pricing concern, employee complaint, or locally arranged service, contact the store shown on the receipt and ask for the manager.
Step 2: Contact NAPA Customer Service
Call 1-800-538-6272 or use NAPA’s official contact page. Provide the order number, store location, product details, and requested resolution.
Step 3: Request Escalation
Ask for a supervisor if the first representative cannot resolve the complaint. Determine whether the store is company-owned or independently owned, as this may affect escalation.
Step 4: Preserve the Product and Evidence
Keep the receipt, original packaging, part number, warranty information, photographs, installation invoice, and diagnostic records.
Do not discard a defective part until the warranty or return process is complete. Some warranty claims require inspection or return of the original component.
Step 5: Send a Written Corporate Complaint
Written correspondence can be mailed to:
Genuine Parts Company
2999 Wildwood Parkway
Atlanta, GA 30339
United States
Include your contact information, store or order details, case number, and requested resolution.
Step 6: Contact an External Organization
Depending on the issue, customers may consider contacting:
- Their payment-card issuer for an unauthorized transaction
- The product manufacturer
- The National Highway Traffic Safety Administration for qualifying safety defects
- The Federal Trade Commission for suspected fraud
- A state attorney general or consumer-protection office
- A state automotive-repair regulator
- Local law enforcement for theft or immediate safety concerns
Do not continue driving a vehicle if the suspected part failure may create an immediate safety risk.
Frequently Asked Questions
Where is NAPA Auto Parts headquartered?
NAPA’s primary operating company, Genuine Parts Company, is headquartered at 2999 Wildwood Parkway, Atlanta, Georgia 30339.
What is NAPA Auto Parts’ customer-service number?
Call 1-800-538-6272, also advertised as 1-800-LET-NAPA.
What is NAPA’s corporate phone number?
Genuine Parts Company’s corporate-office number is +1-678-934-5000.
Who owns NAPA Auto Parts?
Genuine Parts Company operates a major portion of the NAPA network. Some NAPA stores are independently owned.
Who is the CEO of Genuine Parts Company?
Will Stengel is Chairman and Chief Executive Officer of Genuine Parts Company.
What is Genuine Parts Company’s stock symbol?
Genuine Parts Company trades on the New York Stock Exchange under the ticker symbol GPC.
How do I return a NAPA purchase?
Contact the store where the purchase occurred or call Customer Service for an online order. Return requirements depend on the product, condition, receipt, and store ownership.
How do I find a local NAPA store phone number?
Use the official NAPA store locator and select the applicable store to view its address, hours, and telephone number.
Can I return parts to NAPA’s corporate headquarters?
No. The Atlanta headquarters is not a retail return center. Follow the instructions from the selling store or NAPA Customer Service.
