-
- NAPA Auto Parts
About NAPA Auto Parts
NAPA Auto Parts, short for the National Automotive Parts Association, is one of North America’s best-known automotive aftermarket brands. The organization was established in 1925 as a cooperative of independent automotive parts businesses created to distribute replacement parts and supplies to professional repair shops and consumers.
NAPA’s business has grown into a large automotive parts distribution and retail network. The brand provides replacement parts, tools, equipment, accessories, maintenance products, and other automotive supplies through independently owned stores, company-supported locations, distribution centers, and its online platform.
NAPA’s headquarters are located in the Atlanta, Georgia area and the brand operates as part of Genuine Parts Company. NAPA is the automotive aftermarket business associated with Genuine Parts Company, which is a major global distributor of automotive and industrial replacement parts. Genuine Parts Company currently reports more than 65,000 employees and more than 10,800 locations across 17 countries through its businesses.
Quick Information
Corporate Phone Number
+1 770-441-3635
This is the corporate number listed by the supplied HeadquarterLocation page for NAPA Auto Parts.
Customer Service Number
1-800-538-6272
NAPA’s official customer-service page lists 1-800-LET-NAPA (1-800-538-6272) for product information, order status, and customer-service assistance.
Corporate Office Address
NAPA Auto Parts
5420 Peachtree Industrial Boulevard
Norcross, GA 30071
United States
This is the address listed by the supplied HeadquarterLocation page.
Parent Company Headquarters
Genuine Parts Company
2999 Wildwood Parkway
Atlanta, GA 30339
United States
Genuine Parts Company’s official corporate contact page identifies 2999 Wildwood Parkway as its corporate headquarters.
customersupport@napaonline.com
This email is listed by the supplied HeadquarterLocation page for NAPA customer support.
Industry
Automotive Aftermarket / Automotive Parts / Retail and Distribution
Founded / Established
1925
Parent Company
Genuine Parts Company
Number of Employees
65,000+ across Genuine Parts Company
Genuine Parts Company currently reports more than 65,000 employees across its global businesses. This figure is for the parent company rather than NAPA alone.
Corporate Office Hours
NAPA does not publish one universal operating schedule for its corporate offices. Individual stores and distribution facilities maintain their own hours.
Customer Service Hours
Monday–Friday: 8:00 AM–9:00 PM ET
Saturday–Sunday: 8:00 AM–5:00 PM ET
These hours are currently listed on NAPA’s official customer-service page.
Website
Investor Relations
NAPA Auto Parts is a business of Genuine Parts Company. Investor relations are therefore handled through Genuine Parts Company.
Genuine Parts Company Investor Relations
2999 Wildwood Parkway
Atlanta, GA 30339
Phone: 678-934-5000
Careers Page
NAPA and Genuine Parts Company offer employment opportunities in retail stores, distribution centers, supply-chain operations, sales, automotive service support, technology, corporate operations, and other areas.
NAPA Auto Parts Products & Services
NAPA Auto Parts specializes in replacement automotive parts, tools, equipment, accessories, and maintenance products. Its network serves professional technicians, repair shops, fleet operators, automotive enthusiasts, and everyday vehicle owners.
Automotive Replacement Parts
NAPA offers replacement components for a wide range of vehicle systems.
Products can include:
- Filters
- Batteries
- Belts
- Hoses
- Brakes
- Spark plugs
- Ignition components
- Cooling-system components
- Electrical components
- Suspension parts
- Steering components
- Engine parts
- Fuel-system components
Batteries
NAPA offers automotive batteries and related battery products for cars, trucks, commercial vehicles, and other applications.
Customers can use NAPA’s store network to locate compatible products and obtain assistance with selecting the appropriate battery for their vehicle.
Brakes
NAPA supplies brake components for vehicle repair and maintenance.
The category can include brake pads, rotors, drums, calipers, brake hardware, brake fluid, and other braking-system components.
Filters
NAPA provides oil, air, cabin-air, fuel, and other filtration products.
These products are designed to help maintain vehicle performance and protect engines and other vehicle systems.
Engine Parts
NAPA supplies components used for engine maintenance and repair.
The product range can include gaskets, seals, belts, hoses, ignition components, sensors, engine-management parts, and other replacement components.
Electrical Parts
NAPA offers automotive electrical products and replacement components.
Products may include alternators, starters, switches, relays, wiring products, lighting components, electrical connectors, and diagnostic-related equipment.
Tools & Equipment
NAPA serves professional automotive technicians with hand tools, power tools, shop equipment, diagnostic equipment, storage systems, and other repair-shop products.
The assortment is designed for both professional repair facilities and customers working on vehicles themselves.
Garage & Shop Equipment
NAPA provides equipment intended for automotive repair shops and professional service facilities.
Depending on the product category, equipment can include lifts, shop storage, compressors, fluid-handling equipment, diagnostic equipment, and specialty service tools.
Chemicals & Maintenance Products
NAPA carries automotive fluids, lubricants, cleaners, additives, sealants, adhesives, and other maintenance chemicals.
These products are used for routine vehicle maintenance, repair, cleaning, and protection.
Accessories
NAPA offers vehicle accessories and convenience products for interior and exterior automotive applications.
Availability varies by store and product category.
Commercial & Fleet Services
NAPA serves commercial repair shops, fleet operators, businesses, and other professional customers through its distribution and sales network.
Commercial customers can access automotive parts, shop supplies, tools, equipment, and other products required to maintain vehicle fleets.
NAPA AutoCare
NAPA AutoCare is a network of independently owned automotive service centers.
Participating repair facilities provide maintenance and repair services while using NAPA parts and resources. The network gives vehicle owners access to local professional repair businesses.
Online Shopping
Customers can search for parts and shop online through NAPA’s official website.
The website allows users to search by vehicle, product category, part number, or other available identifiers.
Store Pickup
NAPA supports local store fulfillment and pickup through participating locations.
Customers can order eligible products online and select available local pickup options depending on the store and product.
Delivery Services
Participating NAPA stores and distribution operations may provide delivery services for professional repair customers and other eligible orders.
Delivery availability varies by location.
NAPA Store Ownership
NAPA provides opportunities for qualified individuals to own and operate NAPA Auto Parts stores.
The company’s official store-ownership program provides information about requirements, business planning, distribution support, training, and other resources.
NAPA Auto Parts Corporate Phone Numbers
NAPA Auto Parts Corporate Phone
+1 770-441-3635
This number is listed by the supplied HeadquarterLocation page as NAPA Auto Parts’ corporate telephone number.
NAPA Customer Service
1-800-538-6272
NAPA’s official customer-service page identifies 1-800-LET-NAPA for customer service, product information, and order-status questions.
NAPA Customer Support Email
customersupport@napaonline.com
This email is listed by the supplied HeadquarterLocation page for customer-support inquiries.
Genuine Parts Company Corporate Headquarters
+1 678-934-5000
This is the corporate telephone number for Genuine Parts Company, NAPA’s parent organization.
Genuine Parts Company Investor Relations
+1 678-934-5000
Genuine Parts Company lists this telephone number for investor-relations contact.
Individual NAPA Store Numbers
NAPA does not use one telephone number for every individual store. Each store has its own local number.
Customers should use NAPA’s official store locator to identify the telephone number and hours for the specific location they need.
How to Reach a Real Person at NAPA Auto Parts
For general customer service, product information, and order-status questions, call 1-800-538-6272 during NAPA’s published customer-service hours. NAPA currently lists support from 8:00 AM to 9:00 PM Eastern Time Monday through Friday and 8:00 AM to 5:00 PM Eastern Time on weekends.Before calling, customers should have their order number, vehicle year/make/model, VIN when relevant, part number, store location, receipt, and details of the issue available. Providing this information can help the representative identify the correct product or order more quickly.
For a problem involving a specific NAPA store, contacting that store directly can often be the fastest option. Individual store telephone numbers and hours vary by location.For corporate or shareholder matters, contact Genuine Parts Company rather than the retail customer-service line. Genuine Parts Company maintains its corporate headquarters and investor-relations contact information at 2999 Wildwood Parkway in Atlanta.
NAPA Auto Parts Headquarters & Corporate Office Address
NAPA Auto Parts Headquarters
5420 Peachtree Industrial Boulevard
Norcross, GA 30071
United States
This is the headquarters address listed on the supplied HeadquarterLocation page.
Genuine Parts Company Corporate Headquarters
Genuine Parts Company
2999 Wildwood Parkway
Atlanta, GA 30339
United States
Genuine Parts Company’s current official corporate contact page identifies this location as its Corporate Headquarters.
Genuine Parts Company Mailing Address
Genuine Parts Company
2999 Wildwood Pkwy
Atlanta, GA 30339
The same address is used for corporate and investor-relations correspondence.
Individual NAPA Store Addresses
NAPA operates a large network of stores and distribution facilities, each with its own local address.
Customers looking for a specific store should use the NAPA store locator rather than sending correspondence to the corporate headquarters.
How to File a Complaint Against NAPA Auto Parts
Step 1: Contact the Local NAPA Store
If the complaint concerns a specific store, transaction, employee, product, or service, begin by contacting the store where the issue occurred.
Provide your receipt, purchase date, part number, and a clear description of the problem.
Step 2: Contact NAPA Customer Service
If the local store cannot resolve the matter, contact NAPA customer service at:
1-800-538-6272
NAPA’s official customer-service page identifies this number for product information and order-status assistance.
Step 3: Explain the Desired Resolution
Clearly explain what happened and what resolution you are requesting, such as a refund, replacement part, warranty review, order correction, or investigation.
Step 4: Keep Your Documentation
Save receipts, order confirmations, invoices, photographs, warranty information, part numbers, emails, and any correspondence with NAPA representatives.
Step 5: Request Escalation
If the first representative cannot resolve the matter, request that the complaint be escalated to a supervisor or appropriate customer-service department.
Keep any case or reference number provided.
Step 6: Submit a Written Complaint
For serious unresolved corporate matters, written correspondence may be directed to the relevant NAPA or Genuine Parts Company corporate office.
Genuine Parts Company
2999 Wildwood Parkway
Atlanta, GA 30339
Step 7: Warranty or Product Complaints
For a defective automotive part, provide the exact part number, purchase information, vehicle information, installation details, and any applicable warranty documentation.
This information can help NAPA or the manufacturer determine the appropriate warranty or replacement process.
Step 8: Consumer Protection Escalation
If a serious consumer dispute remains unresolved, customers may consider contacting the appropriate state consumer-protection agency, attorney general’s office, or other applicable regulatory authority.
Step 9: Keep Complete Records
Keep copies of all communications, receipts, warranty documents, photographs, shipping records, and responses until the complaint has been completely resolved.
