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- Aflac
About Aflac
Aflac Incorporated is a major supplemental insurance company offering products designed to help policyholders manage expenses associated with illness, injury and other covered events. Unlike major medical insurance, many Aflac policies pay cash benefits directly to eligible policyholders unless benefits are otherwise assigned, allowing customers to use the money for medical costs, household expenses or other financial needs.
Aflac was founded in 1955 in Columbus, Georgia as American Family Life Insurance Company of Columbus and later adopted the Aflac name. The company expanded internationally, with significant operations in both the United States and Japan. Its product portfolio includes accident, cancer, critical illness, hospital indemnity, disability, dental, vision and life insurance products offered through individual, workplace and group insurance channels.
Aflac Incorporated is headquartered at 1932 Wynnton Road, Columbus, Georgia 31999. At December 31, 2025, the company reported 12,716 full-time employees worldwide, including 5,117 at Aflac U.S., 6,804 at Aflac Japan and 795 in corporate and other operations. Aflac Incorporated trades on the New York Stock Exchange under ticker symbol AFL.
Quick Information
Corporate Phone Number
706-323-3431. This is Aflac Incorporated’s current SEC-listed corporate telephone number associated with its worldwide headquarters in Columbus, Georgia.
Customer Service Number
1-800-992-3522. This is the Aflac Customer Solutions Center number for individual policyholders and general Aflac U.S. Customer Service.
Corporate Office Address
Aflac Incorporated, 1932 Wynnton Road, Columbus, GA 31999, United States. This is Aflac’s current principal executive-office address.
Headquarters Address
Aflac Worldwide Headquarters, 1932 Wynnton Road, Columbus, Georgia 31999, United States. The Columbus campus serves as Aflac’s principal corporate headquarters.
Aflac uses specialized contacts rather than one universal Customer Service email. privacyoffice@aflac.com is available for privacy matters, siu@aflac.com is used for fraud reporting and Investor Relations maintains separate current contact resources.
Industry
Aflac operates in supplemental insurance, accident insurance, critical illness insurance, cancer insurance, disability insurance, life insurance, dental and vision coverage.
Founded
1955. Aflac was founded in Columbus, Georgia and has developed into a major U.S. and Japanese insurance organization.
Number of Employees
12,716 full-time employees. At December 31, 2025, Aflac reported 6,804 employees at Aflac Japan, 5,117 at Aflac U.S. and 795 in corporate and other operations.
Corporate Office Hours
Aflac does not publish general public walk-in hours for its worldwide headquarters. The Aflac Customer Solutions Center provides representative support during published weekday hours, while online chat is available 24/7 for common questions.
Website
https://www.aflac.com/ The official website provides policy information, claims resources, account access, insurance products and Customer Service.
Investor Relations
https://investors.aflac.com/ Aflac Incorporated trades on the New York Stock Exchange under ticker symbol AFL, and Investor Relations provides financial reports, SEC filings and shareholder information.
Careers Page
https://careers.aflac.com/ Aflac recruits for corporate, technology, insurance, claims, finance, customer-service and other professional positions.
Aflac Products & Services
Accident Insurance
Aflac accident insurance can provide cash benefits for qualifying injuries and related covered services according to policy terms.
Cancer Insurance
Aflac offers cancer insurance designed to provide supplemental benefits when an insured person receives qualifying cancer diagnosis or treatment.
Critical Illness Insurance
Critical illness coverage can provide benefits for qualifying serious medical conditions according to the specific policy.
Hospital Indemnity Insurance
Hospital indemnity coverage is designed to provide cash benefits for eligible hospital admissions, stays and related covered services.
Short-Term Disability Insurance
Aflac offers disability coverage that can help replace a portion of income when an insured person cannot work due to a qualifying covered condition.
Life Insurance
Aflac provides selected life insurance products designed to help families manage financial consequences following the death of an insured person.
Dental Insurance
Aflac provides dental insurance products through qualifying individual and employer channels.
Vision Insurance
Aflac offers vision-related benefits and works with vision-care networks depending on the product.
Aflac Group Insurance
Aflac Group provides employer-sponsored supplemental insurance products and uses a dedicated Customer Solutions Center at 1-800-433-3036.
Aflac New York
Aflac’s New York insurance operations maintain specialized Customer Service at 1-800-366-3436.
Medicare Supplement
Aflac offers Medicare Supplement products through qualifying insurance entities and provides specialized support based on when and through which entity a policy was issued.
Claims
Policyholders can submit and track eligible claims through MyAflac, online claim tools and other approved channels.
MyAflac
MyAflac allows policyholders to review coverage, submit claims, upload documentation and manage supported account functions.
Direct Deposit for Claims
Eligible customers can enroll in direct deposit for faster receipt of qualifying claim payments.
Employer Services
Employers can administer qualifying Aflac workplace benefits and employee enrollment through supported online tools.
Agent Services
Aflac works with independent agents and brokers who help employers and individuals understand available insurance products.
Aflac Corporate Phone Numbers
Corporate Phone Number
706-323-3431. This is Aflac Incorporated’s current SEC-listed corporate headquarters number.
Corporate Headquarters Number
706-323-3431. This number is associated with 1932 Wynnton Road in Columbus, Georgia.
Headquarters Number
706-323-3431. This is the principal corporate telephone number for Aflac Incorporated.
Corporate Office Number
706-323-3431. Routine policyholder questions should generally use the Customer Solutions Center instead.
Customer Support Number
1-800-992-3522. This is Aflac’s principal U.S. policyholder Customer Service number.
Customer Service Number
1-800-992-3522. Policyholders can use this number for claims, account and policy-service questions.
Toll-Free Number
1-800-992-3522. This is Aflac’s primary individual Customer Solutions Center toll-free number.
Sales Number
1-800-488-1771. Aflac publishes this number for sales opportunities and people interested in becoming an Aflac agent.
Support Number
1-800-992-3522 for Aflac individual policy service, 1-800-433-3036 for Aflac Group and 1-800-366-3436 for Aflac New York. Customers should use the contact matching the company that issued their coverage.
Billing Number
Premium and billing questions for standard Aflac policies can be directed to 1-800-992-3522, while group policies should use the appropriate group-service contact.
Regional Office Number
Aflac operates through field and sales organizations but does not publish one universal regional-office telephone number for policyholders.
Branch Office Number
Aflac agents and sales offices may maintain local contacts, while policy servicing remains centralized through the appropriate Customer Solutions Center.
Local Office Number
706-323-3431 is the corporate headquarters number in Columbus, while policyholder support uses 1-800-992-3522.
International Number
Aflac maintains significant operations in Japan, and international contacts vary according to the specific Aflac business and country.
Emergency / After-Hours Number
Aflac provides online account access and chat support for many common questions outside telephone-support hours, but it does not publish a general corporate emergency hotline.
Investor Relations Number
1-800-235-2667 or 706-596-3264. These numbers are published for Aflac Investor Relations inquiries.
Media / Press Number
Aflac corporate media contacts vary by announcement, and current press releases publish designated communications representatives rather than routing journalists through Customer Service.
Human Resources (HR) Number
Aflac does not publish one universal public HR phone number for all applicants. Corporate candidates should use the official careers website.
Reservations / Booking Number
Not applicable. Aflac is an insurance and financial-protection company.
Fraud Reporting Number
1-800-578-3107. Suspected insurance fraud can also be reported by email at siu@aflac.com.
How to Reach a Real Person at Aflac
For an individual Aflac policy or claim, call 1-800-992-3522. Aflac Group customers should call 1-800-433-3036, while Aflac New York customers should use 1-800-366-3436. Having the policy or certificate number, claim information and personal identification details available can help the representative locate the correct account.
Customers can also use MyAflac or online chat, which is available 24/7 for common questions. For broader corporate matters, Aflac Worldwide Headquarters can be contacted through 706-323-3431, while suspected fraud should be reported separately through 1-800-578-3107.
Aflac Headquarters & Corporate Office Address
Current Aflac Headquarters
Aflac Incorporated, 1932 Wynnton Road, Columbus, GA 31999, United States, Corporate Phone: 706-323-3431. This is Aflac’s current principal executive-office address.
Worldwide Headquarters Address
Aflac Worldwide Headquarters, 1932 Wynnton Road, Columbus, Georgia 31999, United States. This location supports executive leadership and major Aflac U.S. and corporate operations.
Privacy Office Address
Aflac Worldwide Headquarters, Attn: Privacy Office, 1932 Wynnton Road, Columbus, GA 31999, Phone: 800-992-3522, Email: privacyoffice@aflac.com. This specialized contact is intended for privacy matters.
Aflac Group Address
Aflac Group, 1600 Williams Street, Columbia, SC 29201, Phone: 800-433-3036. This location supports Aflac Group and should not be confused with Aflac Incorporated’s worldwide headquarters.
Consumer Complaint Address
Aflac, Consumer Response and Resolution Department, P.O. Box 5388, Columbus, GA 31906-0388. This is the designated mailing address for formal consumer complaints.
Public Company Status
Aflac Incorporated trades on the New York Stock Exchange under ticker symbol AFL and maintains public-company reporting and shareholder resources.
How to File a Complaint Against Aflac
Policyholders experiencing a problem with a claim, policy, premium, account or Customer Service interaction should begin with Aflac’s standard servicing channels and retain relevant policy documentation.
Step 1: Contact Aflac Customer Service
Call 1-800-992-3522 and explain the policy, claim or account issue clearly to a Customer Solutions representative.
Step 2: Use MyAflac
Sign in to MyAflac to review policy information, claim status and available digital servicing options.
Step 3: Gather Supporting Documentation
Keep policy documents, claim forms, medical or benefit documentation, payment records and previous Aflac correspondence.
Step 4: Follow Up on the Existing Claim
If the complaint involves a claim decision, continue through the existing claim and provide any requested documentation or supporting policy provisions.
Step 5: Request Additional Review
Ask whether the issue can be escalated to a supervisor, claims specialist or appropriate service department when the first representative cannot resolve it.
Step 6: File Aflac’s Online Complaint Form
Aflac provides an official consumer complaint form that can be used to submit a formal concern for review.
Step 7: Contact Consumer Response and Resolution
For a formal written complaint, use Aflac, Consumer Response and Resolution Department, P.O. Box 5388, Columbus, GA 31906-0388.
Step 8: Keep Fraud Matters Separate
If the complaint concerns suspected fraudulent activity, call 1-800-578-3107 or email siu@aflac.com rather than using ordinary claims escalation.
Step 9: Contact Corporate Headquarters
For a broader unresolved corporate issue, contact Aflac Incorporated, 1932 Wynnton Road, Columbus, GA 31999, Phone: 706-323-3431.
Step 10: Consider an External Insurance Complaint Process
If a significant insurance or claim dispute remains unresolved, policyholders may consider filing a complaint with the applicable state insurance regulator or other consumer-protection authority.
