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- Cricket Wireless
About Cricket Wireless
Cricket Wireless is a U.S. prepaid wireless service provider headquartered in Atlanta, Georgia. The company offers no-annual-contract phone plans, nationwide 5G wireless service, unlimited talk and text, smartphones, data-only plans, mobile hotspot features, international calling, smartwatch service, tablets, device upgrades, bring-your-own-device activation, cloud-storage benefits, and other mobile services. Cricket currently operates on the AT&T network.
Cricket Wireless operates as Cricket Wireless LLC and is part of AT&T’s Mobility business. AT&T’s 2025 annual report identifies Cricket as one of the principal brands through which its Communications segment markets wireless service. AT&T reported 120 million Mobility subscribers at December 31, 2025, including 18 million prepaid subscribers across its prepaid portfolio.
The current President of Cricket Wireless is Angela Rittgers. Cricket’s corporate address remains 1025 Lenox Park Blvd. NE, Atlanta, GA 30319, while customer support is handled through 1-800-CRICKET (274-2538), 611 from a Cricket phone, online chat, and Cricket Authorized Retailer locations.
Quick Information
Corporate Phone Number
Cricket does not prominently publish a separate general headquarters switchboard for ordinary consumer inquiries.
Primary Customer Care:
1-800-CRICKET
or:
1-800-274-2538
Cricket customers can also dial:
611 from a Cricket phone.
Customer Service Number
1-800-274-2538
or:
611 from a Cricket phone
Current live phone hours:
Monday to Friday: 9:00 AM to 9:00 PM ET
Saturday: 12:00 PM to 9:00 PM ET
Sunday: current Contact Us page does not list live phone service.
Corporate Office Address
Cricket Wireless LLC
1025 Lenox Park Blvd. NE
Atlanta, GA 30319
United States
Headquarters Address
Cricket Wireless LLC
1025 Lenox Park Blvd. NE
Atlanta, GA 30319
United States
Cricket’s current legal corporate-address page confirms this location.
Cricket does not prominently publish one universal unsecured Customer Care email address.
Customer support is primarily provided through phone, 611, chat, and retail stores.
Industry
Wireless Telecommunications, Prepaid Mobile Service, 5G, Smartphones, Tablets, Smartwatches and Consumer Connectivity
Parent Company
AT&T Inc.
Cricket is one of AT&T’s prepaid wireless brands.
Current President
Angela Rittgers
Cricket’s current leadership page identifies Angela Rittgers as President.
Current Network
AT&T nationwide network
Cricket currently markets nationwide 5G wireless service on AT&T’s network.
Parent Mobility Subscribers
AT&T reported approximately:
120 million Mobility subscribers
as of December 31, 2025.
This included:
18 million prepaid subscribers across the AT&T prepaid portfolio.
Corporate Office Hours
Cricket does not publish standard public walk-in hours for its Atlanta corporate headquarters.
Customer-support hours are published separately.
Website
https://www.cricketwireless.com/
Store Locator
https://www.cricketwireless.com/stores/
Careers Page
Cricket employment opportunities are generally managed through AT&T’s broader careers platform.
Investor Relations
Cricket does not maintain separate Investor Relations.
Parent company Investor Relations:
Cricket Wireless Products & Services
Cricket offers prepaid wireless plans and devices without annual service contracts. Current plan pricing and features can change, so customers should review the active plan page before switching or upgrading.
Sensible 10GB Plan
Cricket’s current Sensible plan includes:
10GB of high-speed data
with unlimited U.S. talk and text.
The current advertised rate is $35 per month, or $30 per month with Auto Pay after the first month.
Select Unlimited
Select Unlimited currently offers unlimited talk, text, and data.
The advertised standard price is $40 per month, or $35 with Auto Pay, and it is currently offered for eligible new lines.
Smart Unlimited
Smart Unlimited includes unlimited talk, text, and data plus additional features.
Current pricing is $50 per month, or $45 with Auto Pay, and the plan includes 15GB of mobile hotspot data and cloud storage.
Supreme Unlimited
Supreme Unlimited is Cricket’s higher-tier unlimited plan.
Current pricing is $60 per month, or $55 with Auto Pay, and it includes 50GB of hotspot data, 150GB cloud storage, HBO Max Basic with Ads, and additional international features.
12-Month Unlimited Plan
Cricket offers a prepaid 12-month plan at an effective:
$25 per month
when eligible customers prepay $300 for 12 months.
The plan is designed primarily for qualifying single-line bring-your-own-device customers.
3-Month Unlimited Plan
Cricket currently offers an introductory multi-month unlimited plan for eligible new customers.
The current offer is $45 for the first three months, equivalent to $15 per month for that introductory period.
Nationwide 5G
All current Cricket phone plans include access to nationwide 5G where available.
A compatible 5G device is required, and actual network coverage and speeds vary by location and conditions.
Unlimited Talk and Text
Cricket phone plans provide unlimited domestic talk and text within the applicable plan terms.
This is one of the core features of its prepaid wireless service.
Mobile Hotspot
Mobile hotspot is included with selected unlimited plans.
Supreme Unlimited currently includes 50GB of hotspot data, while Smart Unlimited includes 15GB.
Simply Data Plans
Cricket offers data-only plans for tablets and hotspot devices.
Current Simply Data options include:
20GB for $35 per month
100GB for $55 per month
150GB for $90 per month.
Simply Tablet Plan
Cricket’s Simply Tablet Plan currently costs:
$15 per month
and provides unlimited high-speed data on a compatible tablet when paired with an eligible monthly phone plan.
Smartwatch Plan
Cricket offers an Apple Watch cellular plan.
Current pricing is approximately:
$10 per month
for an eligible watch paired with a compatible Cricket iPhone plan.
Apple iPhones
Cricket sells current and older Apple iPhone models.
Current inventory includes iPhone 17-series and earlier devices, with pricing and promotions varying by new-line, port-in, and upgrade eligibility.
Samsung Galaxy Phones
Cricket sells Samsung Galaxy smartphones from entry-level models through premium Galaxy S and foldable devices.
Current promotions can offer significant discounts for qualifying new lines and number transfers.
Motorola Phones
Cricket sells Motorola smartphones including moto g and razr models.
Pricing varies according to device, promotion, and activation requirements.
Cricket-Branded Phones
Cricket also markets its own branded devices, including current Cricket Icon and Cricket Debut products.
Selected models are offered at promotional pricing with qualifying plans.
Certified Pre-Owned Phones
Cricket sells selected certified pre-owned smartphones.
Current online inventory includes qualifying Apple iPhone models and other devices when available.
Bring Your Own Device
Customers can bring an unlocked compatible smartphone to Cricket.
The device’s IMEI can be checked for compatibility before activation.
Keep Your Phone Number
Cricket supports number transfers from other wireless carriers.
Customers can port an eligible existing mobile number when activating service.
Device Trade-In
Cricket offers a device trade-in program.
Eligible phones can be exchanged for service credits, with the trade-in program currently administered by Asurion.
Phone Payment Plans
Selected Cricket phones can be purchased using qualifying installment or financing options.
Eligibility, terms, and monthly payment amounts depend on the device and financing provider.
Mexico and Canada Features
Current unlimited plans include calling and texting to Mexico and Canada, with selected plans also including roaming benefits.
Restrictions and usage limits apply.
International Calling
Cricket offers optional international calling features and add-ons for multiple countries.
Current international calling and texting features extend to numerous destinations worldwide.
Cloud Storage
Selected Cricket plans include cloud-storage benefits.
Smart Unlimited currently includes 100GB, while Supreme Unlimited includes 150GB.
HBO Max Basic with Ads
Supreme Unlimited currently includes access to:
HBO Max Basic with Ads
subject to applicable plan and service terms.
myCricket App
The myCricket app allows customers to manage their account, review plan details, make payments, and access account information.
tryCricket
Cricket currently offers the tryCricket program, allowing eligible users to test Cricket service for a limited period before switching.
Current promotional information advertises a 14-day free trial.
Retail Store Service
Cricket operates through company and authorized retail stores.
Stores can provide device purchases, plan setup, account support, device upgrades, bill payment, BYOD activation, and other services.
Cricket Wireless Corporate Phone Numbers
Corporate Phone Number
Cricket does not prominently publish a separate public headquarters switchboard.
Corporate Headquarters Number
For customer routing:
1-800-274-2538
Customer Service Number
1-800-CRICKET
or:
1-800-274-2538.
Cricket Phone Support
Dial:
611
from a Cricket phone.
Live Customer Care Hours
Monday to Friday: 9:00 AM to 9:00 PM ET
Saturday: 12:00 PM to 9:00 PM ET.
Chat Support
Cricket offers online chat.
Current Contact Us information lists human-assisted chat:
Monday to Saturday: 9:00 AM to 11:00 PM ET
Sunday: 10:00 AM to 11:00 PM ET.
Virtual Assistant
Cricket’s virtual assistant is available:
24/7.
Billing Support Number
1-800-274-2538
or:
611
Payment Support Number
1-800-274-2538
Cricket customers can also pay through Quick Pay and the myCricket app.
Activation Support
Cricket handles activation through its online activation system and Customer Care.
For additional help:
1-800-274-2538
or:
611
Account Support
1-800-274-2538
Broadband Facts Support
1-800-274-2538
or:
611.
Accessibility Support
1-800-274-2538
Cricket also publishes text-based accessibility support options.
Authorized Retailer Support
For Cricket Authorized Retailer support:
1-844-311-1500
This is a retailer-specific support line, not ordinary consumer Customer Care.
Toll-Free Number
1-800-274-2538
Local Store Number
Each Cricket store has its own phone number.
Store Locator:
https://www.cricketwireless.com/stores/
Billing Number
No separate public billing-only number is promoted.
Use:
1-800-274-2538
Sales Number
Cricket does not use a separate nationwide Sales Department number.
Customers can buy devices and service online or through Cricket retail locations.
Investor Relations Number
Not applicable at the Cricket brand level.
Investor matters are handled by parent company AT&T.
Media / Press Number
Cricket does not prominently publish one permanent consumer-facing media number through its main Customer Support section.
Human Resources Number
Cricket employment opportunities are generally managed through AT&T.
Careers:
Emergency / After-Hours Number
Cricket’s virtual support remains available 24/7, but there is no separate corporate emergency hotline.
Customers facing immediate police, fire, or medical emergencies should call 911 where mobile service is available.
How to Reach a Real Person at Cricket Wireless
Call 1-800-CRICKET (1-800-274-2538) or dial 611 from a Cricket phone. Current phone support is available Monday through Friday from 9:00 AM to 9:00 PM ET and Saturday from 12:00 PM to 9:00 PM ET. Customers can also use online chat during extended hours. Have the Cricket phone number, account details, device information, and payment or order records available before calling.
If the issue involves a particular Cricket Authorized Retailer, contact that store first and ask for the store manager. Local stores can assist with activations, upgrades, device purchases, payments, and certain store-level service problems. If the issue remains unresolved, follow up through Cricket Customer Care and provide the location, date, receipt, and previous store contact.
Cricket Wireless Headquarters & Corporate Office Address
Cricket Wireless’ current corporate address is
Cricket Wireless LLC
1025 Lenox Park Blvd. NE
Atlanta, GA 30319
United States
Cricket’s current legal corporate-address page confirms this location.
Atlanta Corporate Headquarters
1025 Lenox Park Blvd. NE
Atlanta, GA 30319
This remains Cricket Wireless LLC’s current official corporate address.
Current President
Angela Rittgers
Cricket’s current leadership page identifies Rittgers as President.
Current Leadership Team
Other current leadership positions include:
Matt Haymons, Vice President and CIO, AT&T Prepaid Portfolio
Tiffany Baehman, Vice President, Sales and Distribution
Wendy Martin, Vice President and CMO, AT&T Prepaid Portfolio
Glenn Couper, AVP of Voice, Messaging and Data Services.
Parent Company
Cricket is part of:
AT&T Inc.
AT&T identifies Cricket among the brands used by its Communications segment to market wireless services.
Current Network
Cricket currently operates on:
AT&T’s nationwide wireless network
with 5G access included on current plans where coverage and compatible devices are available.
Parent Company Mobility Scale
At December 31, 2025, AT&T reported:
120 million Mobility subscribers
including:
91 million postpaid
18 million prepaid
and:
11 million reseller subscribers.
Retail Model
Cricket’s retail network includes numerous:
Authorized Retailer
locations.
Individual stores provide device sales, upgrades, account assistance, plan activation, bill payment, and BYOD services.
No Annual Contract Model
Cricket’s consumer service remains centered on:
No annual contracts
and prepaid monthly wireless service.
Current Plan Range
Current core phone-plan pricing ranges from:
$35 per month for Sensible 10GB
through:
$60 per month for Supreme Unlimited
before applicable Auto Pay discounts.
How to File a Complaint Against Cricket Wireless
Customers filing a complaint involving billing, network service, number transfer, device activation, store experience, account access, payment, device purchase, refund, or another Cricket issue should collect their Cricket phone number, account information, purchase receipt, store location, order number, dates, screenshots, and previous support case information before escalating.
Step 1: Contact Cricket Customer Care
Start by calling 1-800-274-2538 or dialing 611 from a Cricket phone. Explain the issue clearly and provide the phone number, account information, device model, purchase or billing details, and relevant dates. Ask the representative to document the issue and provide any case or reference information available. Keep notes of the representative’s name, time of contact, and any promised resolution.
Step 2: Use Chat or the Local Cricket Store
If the phone interaction does not resolve the complaint, use Cricket’s online chat or contact the retail store involved. Current chat hours extend later than the live telephone hours on most days. For a store complaint, provide the address, purchase date, receipt, employee or manager information, and what was already attempted.
Step 3: Request Supervisor or Account Escalation
If the first support contact cannot resolve the matter, request review by a supervisor or an appropriate specialized support team. Provide earlier case information, billing records, porting information, device details, screenshots, and any store documentation. Clearly explain what remains unresolved and the specific outcome being requested.
Step 4: Send Formal Written Correspondence
For a serious unresolved complaint, correspondence can be sent to Cricket Wireless LLC, 1025 Lenox Park Blvd. NE, Atlanta, GA 30319. Include the customer’s full name, Cricket phone number, account information, transaction details, previous support history, and a chronological explanation of the complaint. Attach copies rather than original records and keep proof of delivery.
Step 5: Use the Appropriate External or Formal Dispute Process
If the complaint remains unresolved, telecommunications matters can be submitted to the Federal Communications Commission where appropriate. Cricket’s dispute terms also allow certain matters to proceed through arbitration after the required notice process, and Cricket’s published arbitration materials identify an Office of Dispute Resolution process. Payment disputes may also involve the card issuer, and state consumer agencies can be relevant depending on the issue. Keep support transcripts, billing statements, store receipts, case numbers, and formal correspondence before escalating.
