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- Molina Healthcare
About Molina Healthcare
Molina Healthcare, Inc. is an American managed-care company headquartered in Long Beach, California. It provides health coverage primarily through government-sponsored programs, including Medicaid, Medicare, and health-insurance Marketplace plans.
The company was founded in 1980 by Dr. C. David Molina, an emergency-room physician who established a clinic to serve patients with limited access to medical care. Molina subsequently expanded into a multistate health-plan organization serving millions of members.
Molina Healthcare operates through state-specific health plans, which means member benefits, provider networks, telephone numbers, complaint procedures, and office addresses vary by state and insurance program. The company is publicly traded on the New York Stock Exchange under the symbol MOH.
Quick Information
Corporate Phone Number
562-435-3666
Molina Healthcare identifies 562-435-3666 as the corporate telephone number associated with its Long Beach headquarters.
Customer Service Number
Member Services numbers vary by state and health plan.
888-665-4621 is associated with Molina Healthcare of California member assistance. Members in other states should use the telephone number printed on their Molina identification card or select their state through Molina’s official Contact Us page.
Corporate Office Address
Molina Healthcare, Inc.
200 Oceangate, Suite 100
Long Beach, CA 90802
United States
This is Molina Healthcare’s principal executive and corporate-office address.
Headquarters Address
200 Oceangate, Suite 100
Long Beach, CA 90802
United States
Molina also maintains state health-plan offices and operational locations. These offices should not automatically be treated as the company’s principal headquarters.
Molina Healthcare does not publish one universal email address for every member-service inquiry.
Members should use the secure member portal, state-specific contact information, or the telephone number printed on their Molina member identification card.
Industry
Health insurance, managed care, Medicaid, Medicare, and Marketplace plans
Founded / Established
1980
Molina Healthcare was founded by Dr. C. David Molina in Long Beach, California.
Number of Employees
Approximately 18,000 employees
Molina’s workforce includes healthcare professionals, member-service representatives, claims personnel, care coordinators, technology employees, compliance teams, and corporate staff. The number can change through hiring, acquisitions, and operational restructuring.
Corporate Office Hours
Molina does not publish a universal visitor schedule for its corporate headquarters.
Member Services hours vary according to the state and health plan. Members should check their identification card, member handbook, or state-specific Molina website for current hours.
Website
https://www.molinahealthcare.com/
Investor Relations
https://investors.molinahealthcare.com/
The Investor Relations website provides financial results, SEC filings, stock information, corporate-governance materials, news releases, and investor events.
Careers Page
https://careers.molinahealthcare.com/
Molina advertises opportunities in clinical care, member services, claims, compliance, finance, technology, healthcare operations, and corporate functions.
Molina Healthcare Products & Services
Molina Healthcare offers government-sponsored and subsidized health plans. Product availability, benefits, eligibility rules, and provider networks vary by state.
Medicaid Plans
Molina administers Medicaid managed-care plans for eligible adults, children, families, seniors, and people with disabilities.
Covered services may include primary care, hospital care, behavioral healthcare, prescriptions, preventive services, maternity care, and care coordination.
Medicare Advantage Plans
Molina offers Medicare Advantage plans in selected service areas. Plans may combine Medicare Part A and Part B coverage and may include prescription-drug benefits.
Certain plans may provide dental, vision, hearing, transportation, wellness, or over-the-counter benefits. Availability and costs depend on the plan and location.
Dual-Eligible Plans
Molina serves members who qualify for both Medicare and Medicaid through plans and programs designed to coordinate benefits.
These products may help members manage medical care, prescriptions, long-term services, behavioral healthcare, and other covered support.
Marketplace Health Plans
Molina offers individual and family health-insurance plans through government health-insurance Marketplaces in selected states.
Premiums, deductibles, provider networks, covered medications, and financial assistance depend on the member’s location, income, household, and selected plan.
Prescription-Drug Coverage
Molina health plans may include prescription-drug benefits through plan-specific formularies and pharmacy networks.
Members should review their plan documents or contact Member Services to confirm whether a medication is covered and whether prior authorization is required.
Behavioral Health Services
Eligible Molina plans provide mental-health and substance-use treatment benefits.
Services may include counseling, psychiatric care, crisis support, inpatient treatment, outpatient programs, and care coordination, subject to plan rules.
Care Management
Molina provides care-management programs for eligible members with chronic conditions, complex medical needs, disabilities, or other healthcare challenges.
Care coordinators may help members understand benefits, arrange services, communicate with providers, and follow treatment plans.
Member Portal
Molina members can use online account tools to view claims, request identification cards, review benefits, update information, and manage aspects of their coverage.
Available portal features differ according to the state and plan.
Provider Network Services
Molina contracts with physicians, hospitals, pharmacies, behavioral-health professionals, and other healthcare providers.
Members should confirm network participation before receiving non-emergency care because provider status can change.
Transportation and Additional Benefits
Certain Molina plans may include non-emergency medical transportation, over-the-counter allowances, dental care, vision services, hearing benefits, or wellness programs.
Members should review their Evidence of Coverage or member handbook for plan-specific details.
Molina Healthcare Corporate Phone Numbers
Because Molina operates state-specific plans, there is no single customer-service number for every member. Only clearly identified corporate and plan contacts are included below.
Molina Healthcare Corporate Headquarters Number
562-435-3666
This is Molina Healthcare’s corporate telephone number associated with its principal executive office in Long Beach, California.
Molina Healthcare of California Member Services Number
888-665-4621
This number is associated with member assistance for Molina Healthcare of California.
Members outside California should not assume this number serves their plan. They should use the number printed on their member identification card.
State-Specific Customer Service Numbers
Molina publishes separate Member Services numbers for its state health plans and insurance products.
Members should select their state on Molina’s official Contact Us page or check their identification card to obtain the correct number.
Emergency Number
911
Call 911 for a medical emergency. Molina Member Services and the corporate office are not emergency-response services.
Members experiencing a behavioral-health crisis should use the crisis contact provided by their plan or call 988 in the United States.
How to Reach a Real Person at Molina Healthcare
Call the Member Services number printed on the back of your Molina identification card. Select the option for an existing member and follow the prompts for benefits, claims, prescriptions, prior authorization, transportation, or another plan-related matter. California members may use 888-665-4621 when that number appears in their plan materials.
Have your member identification number, date of birth, state, health-plan name, provider information, claim number, and relevant service dates ready. Ask for an interpreter or accessibility accommodation if needed. If the representative cannot resolve the issue, request a supervisor, grievance specialist, or case reference number.
Molina Healthcare Headquarters & Corporate Office Address
Molina Healthcare Corporate Headquarters
Molina Healthcare, Inc.
200 Oceangate, Suite 100
Long Beach, CA 90802
United States
Corporate Phone: 562-435-3666
This is Molina Healthcare’s principal executive-office address.
Molina State Health-Plan Offices
Molina operates separate health-plan offices in the states where it provides coverage.
Members should use their state plan’s official address when submitting claims, appeals, grievances, prior-authorization documents, or other plan correspondence.
Claims and Appeals Addresses
Claims, grievances, and appeals should not automatically be mailed to the corporate headquarters.
The correct address appears in the member handbook, provider manual, denial notice, Explanation of Benefits, or state-specific Molina website.
Important Address Information
Time-sensitive appeals may have strict filing deadlines. Members should confirm the correct submission method and retain proof that their documents were delivered.
Sending an appeal to the wrong Molina office may delay its review.
How to File a Complaint Against Molina Healthcare
Step 1: Contact Molina Member Services
Call the Member Services number printed on your Molina identification card.
Explain the problem and provide your member number, plan name, provider information, claim number, and relevant dates.
Step 2: Request a Supervisor
If the representative cannot resolve the matter, ask for a supervisor or senior Member Services representative.
Request a call reference number and record the representative’s name, date, and explanation.
Step 3: Submit a Formal Grievance
Follow the grievance instructions in your member handbook or on your state-specific Molina website.
Clearly describe the complaint, previous attempts to resolve it, and the outcome you are requesting.
Step 4: File an Appeal When Coverage Is Denied
If Molina denies a service, prescription, claim, or authorization, use the appeal procedure stated in the denial notice.
Submit the appeal before the deadline and include supporting medical records, provider statements, and other relevant evidence.
Step 5: Request an Expedited Review
Request an expedited appeal when waiting for a standard decision could seriously endanger the member’s health, life, or ability to regain maximum function.
A treating healthcare provider can help explain why an expedited review is medically necessary.
Step 6: Contact the State Health Plan
Send the grievance or appeal to the specific Molina plan responsible for the member’s coverage.
Do not use the corporate headquarters address unless Molina’s official instructions specifically direct you there.
Step 7: Contact the Appropriate Regulator
Unresolved complaints may be submitted to the state Medicaid agency, state insurance department, Medicare, or another regulator responsible for the plan.
The correct agency depends on whether the coverage is Medicaid, Medicare, Marketplace, or another insurance product.
Step 8: Keep Complete Records
Keep copies of denial notices, claims, medical records, letters, emails, fax confirmations, certified-mail receipts, and telephone notes.
Record every deadline and follow-up date connected with the grievance or appeal.
