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- Red Robin
About Red Robin
Red Robin Gourmet Burgers, Inc. is a casual dining restaurant company known for its gourmet burgers and family-friendly restaurant experience.
The company was founded in 1969 and operates under the Red Robin Gourmet Burgers and Brews brand. Red Robin restaurants offer burgers, appetizers, salads, entrees, desserts and beverages. Select locations may also offer additional menu items and Donatos Pizza.
Red Robin operates restaurants in the United States and Canada through company-owned and franchised locations. The company also provides online ordering options for eligible restaurants, including pickup, delivery and catering.
Red Robin Gourmet Burgers, Inc. is headquartered in Englewood, Colorado. The company is led by President and Chief Executive Officer Dave Pace.
Quick Information
Legal Company Name
Red Robin Gourmet Burgers, Inc.
Trade Name
Red Robin Gourmet Burgers and Brews
Industry
Casual dining and restaurant services
Founded
1969
Headquarters
Englewood, Colorado
President and Chief Executive Officer
Dave Pace
Company Type
Publicly traded company
Stock Exchange and Ticker Symbol
NASDAQ Global Select Market
NASDAQ: RRGB
Corporate Headquarters Phone
(303) 846-6000
Corporate Headquarters Address
Red Robin Gourmet Burgers, Inc.
10000 E. Geddes Avenue, Suite 500
Englewood, CO 80112
United States
Official Website
Investor Relations Email
investor@redrobin.com
Products & Services
Red Robin may offer products and services including:
- Gourmet burgers
- Chicken burgers and sandwiches
- Appetizers
- Salads
- Entrees
- Soups
- Desserts
- Signature beverages
- Kids meals
- Family dining
- Dine-in restaurant service
- Online ordering
- Pickup orders
- Delivery at eligible locations
- Catering
- Gift cards
- Red Robin Royalty loyalty program
- Restaurant promotions
- Donatos Pizza at select locations
Menu items, prices, promotions, delivery availability and services may vary by restaurant location.
Corporate Phone Numbers and Contact Information
Red Robin Corporate Headquarters
(303) 846-6000
This is the corporate telephone number for Red Robin Gourmet Burgers, Inc.
The corporate office primarily handles company and business matters. Restaurant guests with food, service, order or location-specific concerns should generally begin with the appropriate Red Robin customer-service or restaurant contact channel.
Investor Relations
investor@redrobin.com
This contact is intended for investor-related inquiries concerning Red Robin Gourmet Burgers, Inc.
It should generally not be used for ordinary restaurant complaints, food orders or customer-service requests.
Restaurant-Specific Contact
Customers with questions about a particular restaurant, order, reservation, pickup or service visit should use the contact information associated with the specific Red Robin location.
The appropriate restaurant may be identified through the official Red Robin location finder.
How to Reach a Real Person at Red Robin
For a restaurant-related issue, begin with the Red Robin location where the order or service took place.
If the matter requires additional review, use the official Red Robin customer-contact process and provide complete details about the visit or order.
Before contacting Red Robin, gather:
- Full name
- Email address
- Telephone number
- Restaurant location
- Date and time of visit
- Order number, if applicable
- Receipt or transaction information
- Name of the server or manager, if known
- Description of the food or service issue
- Payment information, when relevant
- Photographs, when relevant
- Previous case or reference number
- Details of the resolution requested
Do not share unnecessary payment-card details, passwords or other sensitive information through an unsolicited email, telephone call or message.
Red Robin Headquarters and Corporate Office Address
Red Robin Gourmet Burgers, Inc.
10000 E. Geddes Avenue, Suite 500
Englewood, CO 80112
United States
Corporate Phone: (303) 846-6000
Red Robin identifies this Englewood, Colorado location as its principal executive office.
The corporate headquarters should not automatically be treated as a public walk-in restaurant, customer-service center or location for food-order complaints.
Customers should use the appropriate restaurant or official customer-contact channel for service-related matters.
Restaurant Services and Customer Assistance
Red Robin customers may seek assistance with matters such as:
- Restaurant service concerns
- Food quality questions
- Incorrect orders
- Missing items
- Pickup orders
- Delivery concerns
- Billing or payment issues
- Gift card questions
- Loyalty-program questions
- Online-ordering problems
- Restaurant promotions
- Accessibility concerns
- General comments and feedback
The correct resolution process may depend on whether the issue involves a company-owned restaurant, a franchised location or a third-party delivery provider.
Online Orders, Pickup and Delivery Assistance
Red Robin offers online ordering at eligible locations.
Customers experiencing an order problem should keep records of:
- Order confirmation number
- Date and time of the order
- Restaurant location
- Items ordered
- Amount charged
- Payment confirmation
- Delivery-provider information, if applicable
- Screenshots of the order
- Emails or messages related to the transaction
For an order placed through a third-party delivery service, some delivery, refund or account issues may need to be addressed through that provider’s customer-support process.
Gift Card and Payment Assistance
Customers with a gift card or payment concern should keep the relevant:
- Gift card number or information
- Purchase receipt
- Transaction date
- Restaurant location
- Remaining balance information
- Order or transaction confirmation
- Correspondence with customer support
Do not publish complete gift-card numbers or payment-card information in a public complaint or social-media post.
Food Quality and Safety Concerns
If you believe food received from a Red Robin restaurant has a quality or safety issue, stop consuming the item when appropriate and contact the restaurant or official customer-support channel.
Provide information such as:
- Restaurant location
- Date and time of purchase
- Order number
- Food item involved
- Description of the concern
- Receipt
- Photographs, when relevant
- Information about whether the food was consumed
- Any previous communication with the restaurant
If there is an immediate medical emergency or serious health concern, seek appropriate emergency medical assistance rather than waiting for a routine customer-service response.
How to File a Complaint Against Red Robin
Step 1: Contact the Restaurant
For most food, service or order concerns, begin by contacting the Red Robin location involved.
Explain the problem clearly and provide the date of your visit, order information and other relevant details.
Step 2: Speak With a Manager When Appropriate
If the issue occurred during a restaurant visit and cannot be resolved by ordinary staff, ask to speak with the manager or appropriate restaurant representative.
Clearly explain the resolution you are requesting.
Step 3: Use the Official Customer Contact Process
If the matter remains unresolved, submit your concern through the official Red Robin customer-contact channel.
Include complete information about the restaurant, date, order and problem.
Step 4: Request a Case or Reference Number
If a complaint or support case is created, ask for the case or reference number.
Keep this information for future follow-up.
Step 5: Preserve Supporting Records
Save:
- Receipts
- Order confirmations
- Payment confirmations
- Restaurant information
- Emails
- Messages
- Screenshots
- Photographs
- Dates and times of telephone calls
- Names of representatives
- Case or reference numbers
Step 6: Request Escalation
If the ordinary restaurant or customer-service process does not resolve the matter, ask about the appropriate supervisory or management escalation process.
Explain the problem and the resolution you are requesting.
Step 7: Contact an Outside Organization When Appropriate
Depending on the nature of the issue, customers may consider contacting:
- A state or local consumer-protection agency
- A local health department for applicable food-safety concerns
- The appropriate state food-safety authority
- The Federal Trade Commission for suspected fraud or deceptive practices
- A qualified attorney for legal matters
The appropriate outside organization depends on the specific issue and location.
Red Robin Corporate and Investor Information
Red Robin Gourmet Burgers, Inc. is a publicly traded company.
The company’s common stock trades on the NASDAQ Global Select Market under the ticker symbol RRGB.
For current investor information, company filings, financial reports and corporate announcements, investors can use the company’s official Investor Relations resources.
Investor inquiries are separate from ordinary restaurant customer-service matters.
Frequently Asked Questions
1. Where is Red Robin headquartered?
Red Robin Gourmet Burgers, Inc. is headquartered at 10000 E. Geddes Avenue, Suite 500, Englewood, Colorado 80112.
2. What is Red Robin’s corporate phone number?
Red Robin lists its corporate headquarters telephone number as (303) 846-6000.
3. Who is the CEO of Red Robin?
Dave Pace is the President and Chief Executive Officer of Red Robin Gourmet Burgers, Inc.
4. Is Red Robin a publicly traded company?
Yes. Red Robin Gourmet Burgers, Inc. is publicly traded on the NASDAQ Global Select Market under the ticker symbol RRGB.
5. When was Red Robin founded?
Red Robin was founded in 1969.
6. What kind of food does Red Robin serve?
Red Robin is known primarily for gourmet burgers and also offers items such as appetizers, salads, entrees, desserts and beverages. Menu availability varies by location.
7. How do I complain about a Red Robin restaurant?
Start by contacting the restaurant involved or speaking with a manager. If necessary, use the official Red Robin customer-contact process and provide your receipt, restaurant location, order information and details of the problem.
8. Does Red Robin offer online ordering?
Yes. Eligible Red Robin locations offer online ordering, including pickup and other available order options. Availability varies by restaurant.
9. Can I visit Red Robin headquarters for customer service?
The Englewood corporate headquarters should not automatically be treated as a public walk-in customer-service location. For restaurant concerns, contact the relevant Red Robin restaurant or use the official customer-contact channel.
