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- Whataburger
About Whataburger
Whataburger is a major American quick-service restaurant chain best known for its large, made-to-order burgers and distinctive orange-and-white branding. The restaurant serves breakfast, lunch and dinner and offers burgers, chicken sandwiches, breakfast sandwiches, biscuits, pancakes, fries, onion rings, shakes and other menu items. Whataburger currently operates more than 1,100 restaurants across 17 states and employs more than 52,000 people, known within the company as Family Members.
Whataburger was founded on August 8, 1950, when entrepreneur Harmon Dobson opened the first restaurant on Ayers Street in Corpus Christi, Texas. Dobson wanted to create a burger large enough to require two hands to hold and good enough that customers would respond, “What a burger!” The first restaurant’s oversized five-inch burger became the foundation of a fast-growing Texas restaurant brand.
Whataburger moved its Home Office from Corpus Christi to San Antonio, Texas, in 2009 and remains headquartered there today. Current Whataburger Careers listings identify the company’s corporate and field-support offices at 300 Concord Plaza Drive, San Antonio, TX 78216-6903. The brand continues to expand beyond Texas while maintaining its San Antonio headquarters and its focus on made-to-order food and round-the-clock restaurant operations at many locations.
Quick Information
Corporate Phone Number
+1 (210) 476-6000
Whataburger has historically used the 210-476-6000 corporate exchange for its San Antonio Home Office.
For ordinary customer concerns, however, the company directs customers to its dedicated Customer Care number rather than the corporate office.
Customer Service Number
1-800-6-BURGER
1-800-628-7437
Whataburger officially publishes this number for Customer Care.
Customers can also contact the company online through its official Contact Customer Care page.
Corporate Office Address
Whataburger Restaurants LLC
300 Concord Plaza Drive
San Antonio, TX 78216-6903
United States
Current Whataburger corporate job listings identify this as the company’s Home Office and corporate-support location.
Headquarters Address
Whataburger
300 Concord Plaza Drive
San Antonio, Texas 78216-6903
United States
Whataburger officially states that its headquarters remain in San Antonio.
Whataburger does not currently publish one universal plain-text customer-service email address through its primary Customer Care page.Customers should use:
https://whataburger.com/contact-us
or call:
1-800-6-BURGER
for ordinary customer-service matters.
Industry
Quick-Service Restaurants, Fast Food, Restaurants, Food Service, Hospitality, Drive-Thru Dining, Digital Ordering and Food Retail
Founded
August 8, 1950
Whataburger was founded by Harmon Dobson in Corpus Christi, Texas.
The original restaurant was located on Ayers Street.
Number of Employees
52,000+ employees
Whataburger currently describes its workforce as more than 52,000 Family Members serving guests across its expanding restaurant network.
Corporate Office Hours
Whataburger does not publish standard public walk-in visitor hours for its San Antonio Home Office.
The headquarters functions primarily as a corporate and field-support facility rather than as a consumer service center.
Restaurant hours vary by location, and many Whataburger restaurants operate 24 hours a day.
Website
The official website provides restaurant locations, online ordering, menu information, rewards, careers, merchandise, grocery products and Customer Care resources.
Investor Relations
Whataburger is a privately held company and does not maintain a conventional public-company Investor Relations website.
Whataburger announced a partnership with BDT Capital Partners in 2019 while confirming that the company’s headquarters would remain in San Antonio.
Careers Page
https://careers.whataburger.com/
Whataburger offers jobs in restaurants, restaurant management, corporate and field support and other business functions.
Whataburger Products & Services
Whataburger Burgers
Burgers are the core of the Whataburger menu.
Whataburger uses large buns and made-to-order preparation, continuing the concept Harmon Dobson established when he opened the first restaurant in 1950.
Whataburger
The original Whataburger remains one of the company’s signature menu items.
It reflects the founder’s original goal of creating a large burger that customers needed two hands to hold.
Double Meat Whataburger
Whataburger offers larger burger variations with additional beef patties.
Customers can customize burgers with available toppings and condiments.
Chicken Sandwiches
Whataburger provides multiple chicken sandwich options.
Selections can include grilled or breaded chicken depending on the current menu.
Breakfast
Whataburger serves breakfast products including biscuits, breakfast sandwiches, pancakes and other morning items.
Many locations provide breakfast during designated overnight and morning hours.
Breakfast on a Bun
Breakfast on a Bun is one of Whataburger’s established breakfast items.
It typically combines egg, cheese and a choice of breakfast meat on a bun.
Honey Butter Chicken Biscuit
The Honey Butter Chicken Biscuit is another well-known Whataburger breakfast product.
It combines a chicken strip with honey butter on a biscuit.
Fries
Whataburger serves French fries as a standard side item.
Customers can order fries separately or as part of meals.
Onion Rings
Onion rings are another traditional Whataburger side.
Availability may vary according to restaurant and menu conditions.
Shakes and Malts
Whataburger offers milkshakes and malts in several flavors.
Seasonal flavors may also be introduced for limited periods.
Salads
Whataburger offers salad options in addition to burgers and sandwiches.
The chain has maintained salad products as part of its broader menu.
Kids Meals
Whataburger offers meal options designed for children.
Products generally include a smaller entrée, side and beverage.
Made-to-Order Food
Customization is an important element of Whataburger’s operating model.
Customers can modify eligible burgers and other menu items with available toppings and ingredients.
Drive-Thru Service
Many Whataburger restaurants operate drive-thru lanes.
A significant number of stores operate 24 hours a day, making drive-thru service available throughout the day and night depending on location.
Dine-In
Most traditional Whataburger restaurants provide dine-in seating.
Operating hours and lobby availability vary by location.
Curbside Pickup
Participating restaurants provide curbside pickup for qualifying digital orders.
Customers can place orders through Whataburger’s website or app.
Delivery
Whataburger offers delivery from participating restaurants.
Customers can select delivery through supported digital ordering channels where available.
Online Ordering
Customers can order food online through Whataburger.com.
The site allows users to select a restaurant, customize eligible items and choose available fulfillment options.
Whataburger Mobile App
The Whataburger app provides ordering, rewards and account features.
Users can manage eligible MyWhataburger accounts and digital ordering functions.
Whataburger Rewards
Whataburger operates a customer rewards program.
Members can earn and redeem qualifying rewards through their Whataburger account, subject to current program terms.
Whatastore
Whataburger operates Whatastore, an official merchandise business.
Customers can purchase apparel, gifts, branded merchandise and other Whataburger products.
Grocery Products
Whataburger-branded products are also available in grocery stores.
The company’s current corporate information states that original-recipe products are sold in grocery aisles across the country.
Fancy Ketchup
Whataburger’s Fancy Ketchup is one of its most recognizable branded food products.
The product is available in restaurants and through selected retail channels.
Whataburger Corporate Phone Numbers
Corporate Phone Number
+1 (210) 476-6000
This number is associated with Whataburger’s San Antonio corporate operations.
For customer-service matters, customers should generally use the dedicated Customer Care number instead.
Corporate Headquarters Number
+1 (210) 476-6000
Whataburger’s headquarters remains in San Antonio, Texas.
Headquarters Number
+1 (210) 476-6000
The corporate Home Office is located at:
300 Concord Plaza Drive, San Antonio, TX 78216-6903.
Corporate Office Number
+1 (210) 476-6000
This is the corporate-level contact associated with Whataburger’s San Antonio Home Office.
Customer Support Number
1-800-6-BURGER
1-800-628-7437
Whataburger publishes this number for Customer Care.
Customer Service Number
1-800-6-BURGER
Customers can contact this number for restaurant experiences, account issues and general Whataburger customer-service concerns.
Toll-Free Number
1-800-628-7437
This is Whataburger’s verified toll-free Customer Care number.
Sales Number
Whataburger does not publish one universal corporate consumer sales number.
Food sales are handled through individual restaurants, Whataburger.com and the mobile app.
Support Number
1-800-6-BURGER
This is the primary verified support number for Customer Care.
Billing Number
Whataburger does not publish a separate centralized billing number.
For issues involving a restaurant payment, online order, MyWhataburger account or mobile-app transaction, contact Customer Care at:
1-800-6-BURGER
Regional Office Number
Whataburger does not publish one universal regional-office number for its growing 17-state restaurant network.
Field operations are supported through regional and corporate teams.
Branch Office Number
Individual Whataburger restaurants have location-specific telephone numbers.
Customers should use the official Whataburger location finder for the correct restaurant contact.
Local Office Number
Local restaurant numbers vary.
For example, the Whataburger at 516 W Cypress Street, San Antonio, Texas currently lists:
210-444-0212.
This is a restaurant number, not the corporate headquarters number.
International Number
Whataburger does not currently publish a universal international Customer Care number.
Its restaurant network is concentrated in the United States.
Emergency / After-Hours Number
Whataburger does not publish a separate corporate emergency or after-hours telephone number.Many restaurants operate 24/7, but restaurant phone numbers should be used only for location-specific matters.For ordinary companywide assistance:
1-800-6-BURGER
Investor Relations Number
Not applicable.
Whataburger is privately held and does not maintain a traditional public-company Investor Relations telephone line.
Media / Press Number
+1 (210) 476-6547
Whataburger has officially published this number as its Media Hotline.
It is intended for journalists and should not be used for ordinary customer complaints.
Human Resources (HR) Number
Whataburger does not prominently publish one universal public HR number for external applicants.
Applicants should use:
https://careers.whataburger.com/
for restaurant, corporate and field-support employment opportunities.
Reservations / Booking Number
Whataburger does not publish a centralized nationwide restaurant reservation number.Most Whataburger restaurants operate as quick-service locations rather than reservation-based restaurants.
How to Reach a Real Person at Whataburger
For customer-service assistance, call 1-800-6-BURGER (1-800-628-7437). Whataburger officially publishes this number for Customer Care and also provides an online Customer Care form and chat options at Whataburger.com. Have the restaurant location, date and approximate time of your visit, order details and receipt information available when contacting the company.
If the issue occurred at a particular restaurant, speaking with that restaurant’s manager can often provide the fastest first response. If the local restaurant cannot resolve the problem, contact Whataburger Customer Care and explain what has already happened. For MyWhataburger account or app issues, Whataburger specifically directs customers to Customer Care through its online contact page or the 1-800-6-BURGER phone number.
Whataburger Headquarters & Corporate Office Address
Current Whataburger Headquarters
Whataburger Restaurants LLC
300 Concord Plaza Drive
San Antonio, TX 78216-6903
United States
Whataburger’s current Careers listings identify this address for corporate and field-support positions.
Corporate Office Address
Whataburger
300 Concord Plaza Drive
San Antonio, Texas 78216-6903
United States
The company refers to its San Antonio corporate operation as its Home Office.
Customer Care Mailing Address
Whataburger
300 Concord Plaza Drive
San Antonio, TX 78216
United States
Attn: Whataburger Customer Care
Whataburger publishes this mailing address in its official customer and account documentation.
Corporate and Field Support Office
300 Concord Plaza Drive
San Antonio, TX 78216-6903
United States
Current job listings for corporate functions such as accounting, technology, finance and marketing use this address.
Former Corpus Christi Headquarters
Whataburger was founded in Corpus Christi, Texas, and its headquarters remained there for decades.The company moved its Home Office to San Antonio in 2009.Corpus Christi should therefore be described as Whataburger’s founding city, not its current headquarters.
First Whataburger Location
The original Whataburger opened on Ayers Street in Corpus Christi, Texas on August 8, 1950.
That original location is part of the company’s history and should not be confused with its current San Antonio corporate headquarters.
How to File a Complaint Against Whataburger
Customers who experience a problem involving food quality, an order, restaurant service, delivery, a mobile-app transaction, employee interaction or another Whataburger service should gather relevant information before contacting the company. Useful records include the restaurant location, order or receipt number, transaction date, photographs and details of previous conversations.
Step 1: Contact the Restaurant
If the problem occurs during a restaurant visit, notify a Team Member or manager as soon as possible.Explain the problem clearly and provide the order information.Many food-preparation or missing-item concerns can be addressed immediately at the restaurant.
Step 2: Speak With the Restaurant Manager
If the initial employee cannot resolve the issue, ask to speak with the manager on duty.Explain what happened and the resolution you are requesting.Keep the receipt and note the restaurant address and visit time.
Step 3: Contact Whataburger Customer Care
Call:
1-800-6-BURGER
1-800-628-7437
Whataburger officially publishes this number for Customer Care.Provide the restaurant location, transaction information and a concise description of the problem.
Step 4: Use the Online Contact Form
Customers can also submit feedback through:
https://whataburger.com/contact-us
The official Customer Care page provides feedback and chat options.
Step 5: Report App or Account Problems
For MyWhataburger account or mobile-app issues, contact Customer Care through:
1-800-6-BURGER
or the official Contact Us page.Whataburger’s account documentation specifically directs customers to these channels.
Step 6: Keep Complaint Records
Keep the receipt, order confirmation, photographs and previous communication with Whataburger.If the company provides a complaint or reference number, save it for later follow-up.
Step 7: Follow Up on the Existing Complaint
If the initial response does not resolve the issue, contact Customer Care again.Provide the original complaint information and clearly state what remains unresolved.
Step 8: Send Written Customer Care Correspondence
Whataburger publishes the following mailing address:
Whataburger
300 Concord Plaza Drive
San Antonio, TX 78216
United States
Attn: Whataburger Customer Care
Do not include full card or financial-account information in written customer-service correspondence.
Step 9: Contact the Corporate Office When Appropriate
For a broader unresolved corporate issue:
Whataburger Restaurants LLC
300 Concord Plaza Drive
San Antonio, TX 78216-6903
United States
Routine restaurant complaints should generally go through local management and Customer Care first.
Step 10: Consider Appropriate External Complaint Options
If a serious consumer issue remains unresolved, customers may consider the appropriate food-safety, payment-dispute or consumer-protection process applicable to the complaint.Retain receipts, photographs and records showing the steps already taken with Whataburger.
