Kohl's
Kohl’s Corporation is a major American omnichannel retailer headquartered in Menomonee Falls, Wisconsin. The company sells apparel, footwear, accessories, beauty products, home merchandise, toys, baby products, and seasonal goods through its nationwide store network, Kohls.com, and the Kohl’s mobile app. Its assortment includes national brands, private brands, and exclusive partnerships.
As of January 31, 2026, Kohl’s operated 1,153 stores across 49 states and employed an average of approximately 84,000 associates during fiscal 2025. Kohl’s reported $14.8 billion in net sales for fiscal 2025.
Kohl’s current Chief Executive Officer is Michael J. Bender, who was permanently appointed CEO effective November 23, 2025 after serving as interim CEO since May 2025. In July 2026, Wendy Arlin became Chair of the Board.
262-703-7000
This is Kohl’s current corporate headquarters phone number.
855-564-5705
For Kohls.com orders and general online-shopping questions.
Current phone hours:
Monday to Saturday: 7:00 AM to 9:00 PM CT
Sunday: 10:00 AM to 8:00 PM CT.
Kohl’s, Inc.
N56 W17000 Ridgewood Drive
Menomonee Falls, WI 53051
United States
Kohl’s Corporation
N56 W17000 Ridgewood Drive
Menomonee Falls, WI 53051
United States
Kohl’s 2025 Form 10-K identifies this address as the company’s principal executive office.
Kohl’s does not offer a general Customer Service email for online-shopping support.
Current specialized contacts include:
Investor Relations: investor.relations@kohls.com
Media: media@kohls.com
Corporate Gift Cards: kohlscorporategiftcards@cashstar.com
Real Estate: re-realestate@kohls.com.
Retail, Department Stores, E-Commerce, Apparel, Footwear, Beauty, Home Goods and Consumer Products
1,153 stores as of January 31, 2026
The stores operate across 49 U.S. states.
Approximately:
84,000 average associates during fiscal 2025
including approximately:
29,000 full-time
and:
55,000 part-time associates.
Approximately:
$14.8 billion.
Michael J. Bender.
Wendy Arlin.
New York Stock Exchange
Ticker:
KSS.
Kohl’s sells women’s apparel including dresses, denim, tops, activewear, outerwear, intimates, sleepwear, workwear, and seasonal fashion.
The assortment combines national labels with Kohl’s private and exclusive brands.
The men’s department includes casualwear, business clothing, denim, activewear, underwear, outerwear, and accessories.
Customers can shop both in stores and through Kohls.com.
Kohl’s offers clothing for babies, toddlers, children, and teens.
Products include everyday apparel, schoolwear, activewear, sleepwear, outerwear, and licensed merchandise.
Kohl’s sells shoes for women, men, and children, including sneakers, sandals, boots, dress footwear, athletic shoes, and seasonal styles.
Kohl’s operates Sephora at Kohl’s, providing prestige makeup, skincare, fragrance, haircare, clean beauty, and self-care products.
Sephora merchandise is also available through Kohls.com.
Sephora at Kohl’s delivers a shop-in-shop beauty experience inside Kohl’s locations.
Eligible purchases can also earn Sephora Beauty Insider benefits under applicable terms.
Kohl’s sells bedding, bath products, kitchenware, cookware, small appliances, décor, storage, furniture, and other household merchandise.
Babies“R”Us at Kohl’s provides baby gear, toys, bath items, furniture, accessories, and registry products.
Kohl’s currently promotes the concept in approximately 200 stores nationwide and online.
Kohl’s sells toys, games, collectibles, licensed products, learning toys, and seasonal gift merchandise.
Current proprietary brands include:
Apt. 9
Croft & Barrow
FLX
Jumping Beans
SO
Sonoma Goods for Life
Tek Gear.
Kohl’s also markets exclusive collections associated with national names such as:
LC Lauren Conrad
Nine West
Simply Vera Vera Wang.
Kohl’s Cash is a promotional rewards program where qualifying customers can earn promotional value during designated earning periods.
Current standard promotions commonly award Kohl’s Cash in increments tied to qualifying spending.
Kohl’s Rewards is Kohl’s loyalty program.
Members can earn rewards on qualifying purchases and connect their membership with their Kohls.com account and mobile app.
Kohl’s offers a private-label retail credit card.
Kohl’s Card customers receive additional promotional benefits and currently have a longer standard return window on qualifying purchases.
Kohl’s e-commerce platform allows customers to shop merchandise, manage orders, access rewards, initiate qualifying returns, and use store pickup services.
The Kohl’s app provides shopping, order management, rewards, digital Kohl’s Cash, account functions, and in-store tools.
Customers can purchase eligible merchandise online and collect it from a participating Kohl’s store.
Selected online products can be shipped to a Kohl’s store for customer pickup.
Most Kohl’s stores accept eligible Amazon returns free of charge through Amazon’s return process.
Customers start the return through Amazon and present the provided QR code at participating Kohl’s stores.
Kohl’s has expanded its in-store returns services through The Return Drop @ Kohl’s.
The service allows packageless and label-free returns for merchandise from selected participating retailers and brands.
Most non-Kohl’s Card purchases can currently be returned within:
90 days
while qualifying Kohl’s Card purchases have a:
120-day return window.
262-703-7000.
262-703-7000
262-703-7000
262-703-7000
855-564-5705.
855-564-5705
855-564-5705.
844-564-5701
This number is specifically published for arranging returns of qualifying large items delivered through Kohl’s Threshold Delivery Service.
844-463-7013
Current support is available:
24 hours a day, 7 days a week.
844-564-5704
This number supports Rewards account-linking and certain profile-update issues.
833-828-8036
Email:
kohlscorporategiftcards@cashstar.com.
866-907-0048.
262-252-2020
Email:
media@kohls.com.
855-564-5705
Kohl’s currently uses this number for privacy-policy inquiries and applicable state privacy requests.
Kohl’s does not prominently publish a dedicated IR phone number on its current corporate contact page.
Email:
investor.relations@kohls.com.
Each store maintains its own local phone number.
Use the official store locator through:
https://www.kohls.com/stores.shtml
Kohl’s does not prominently publish one universal public applicant HR number.
Careers:
For online orders, returns, delivery problems, missing merchandise, promotions, or general shopping questions, call 855-564-5705 during current service hours. Customers can also use Kohl’s online chat 24 hours a day, 7 days a week for Kohl’s Card and Kohls.com questions.
For Kohl’s Card or payment issues, call 844-463-7013. For a complaint involving a specific store, contacting that location’s Customer Service desk or store manager first is usually the fastest route. Have your receipt, order number, store location, transaction date, and Kohl’s Rewards or Card information available where applicable.
Kohl’s Corporation
N56 W17000 Ridgewood Drive
Menomonee Falls, WI 53051
United States
Corporate Phone: 262-703-7000.
Michael J. Bender
Bender became permanent CEO effective November 23, 2025 after serving as interim CEO since May 2025.
Wendy Arlin
Arlin became Board Chair effective July 29, 2026.
Jill Timm.
Elliott Rodgers
Rodgers assumed responsibility for enterprise operations, stores, supply chain, distribution, procurement, and loss prevention in September 2026.
As of January 31, 2026:
1,153 Kohl’s stores
across:
49 states.
Approximately:
81 million square feet of selling space.
Kohl’s reported:
9 retail distribution centers
and:
4 e-commerce fulfillment centers
as of January 31, 2026.
Average fiscal 2025 workforce:
Approximately 84,000 associates.
$14.8 billion.
NYSE: KSS.
For a store issue, begin with the Customer Service desk or store manager. For an online order, delivery, return, or promotional issue, call 855-564-5705 or use online chat. Provide your receipt, order number, store address, purchase date, and a clear description of what happened. Keep any support reference information provided.
Kohl’s Card disputes should be directed to 844-463-7013, Rewards issues to 844-564-5704, and qualifying large-item return issues to 844-564-5701. Using the correct specialized department can make escalation faster and creates a more accurate record of the problem.
If the first contact cannot resolve the complaint, ask for supervisor or management review. Provide the earlier case details and explain what remains unresolved. Save screenshots, receipts, tracking records, payment statements, promotional terms, and copies of any chat conversation.
Serious unresolved corporate complaints can be mailed to Kohl’s, Inc., N56 W17000 Ridgewood Drive, Menomonee Falls, WI 53051. Include your contact details, order or transaction information, previous support history, relevant dates, and the outcome you are requesting. Keep copies rather than sending original documents.
If the matter remains unresolved, the correct outside route depends on the issue. Credit-card billing matters may involve the card issuer and applicable financial regulators, while general retail disputes may be directed to the appropriate state consumer-protection office or Attorney General. Privacy concerns can be submitted through Kohl’s published privacy-request process. Keep receipts, correspondence, case numbers, and payment records before escalating.
Ramona Tire is an automotive service company that provides a wide range of tire and…
Car-X Tire & Auto is a well-known automotive service chain in the United States, specializing…
Curo Financial Technologies Corp. is a company that provides a range of financial services, primarily…
Enova International, Inc. is a financial technology (fintech) company that provides online financial services to…
Community Choice Financial Inc. (CCFI) is a financial services company that provides a variety of…
Smile Brands Inc. is a leading provider of business support services to dental practices in…
This website uses cookies.