Savers
Savers
Savers Value Village, Inc. is one of the largest secondhand retail companies in North America and the largest for-profit thrift operator in the United States and Canada based on store count. The company operates thrift stores that sell pre-owned clothing, shoes, accessories, housewares, books, media, toys, small appliances, and other reusable goods under banners including Savers, Value Village, Village des Valeurs, Unique, 2nd Ave., and Value Village Boutique.
The business has operated in secondhand retail for more than 70 years and has developed a vertically integrated model involving nonprofit partnerships, donation collection, processing, retail resale, and wholesale reuse. Savers purchases donated goods from nonprofit partners, providing those organizations with unrestricted revenue, while merchandise suitable for resale is processed and placed into its thrift stores. Goods that cannot be sold through retail stores may be sold into wholesale reuse and recycling channels.
Savers Value Village is now a publicly traded company rather than a privately owned thrift chain. Its shares trade on the New York Stock Exchange under ticker SVV. The company is headquartered in Bellevue, Washington, and CEO Mark Walsh has led the business since 2019. By July 4, 2026, the company reported 375 stores, including 185 in the U.S., 172 in Canada, and 18 in Australia.
Savers Value Village, Inc.
11400 S.E. 6th Street, Suite 125
Bellevue, WA 98004
United States
This is the current principal executive office listed in Savers Value Village’s 2026 SEC filings.
The corporate office and headquarters are located at the same Bellevue address
11400 S.E. 6th Street, Suite 125
Bellevue, WA 98004
Current SEC filings use the Bellevue headquarters for company correspondence
Savers Value Village, Inc.
11400 S.E. 6th Street, Suite 125
Bellevue, WA 98004
Store-specific complaints, donations, returns, and employment matters should generally be directed to the particular Savers, Value Village, Unique, or 2nd Ave. location involved rather than mailed to corporate headquarters.
425-462-1515
This is Savers Value Village, Inc.’s current corporate telephone number listed with its principal executive office.
Savers does not prominently publish one universal nationwide consumer Customer Service phone number.
Customers are directed to
https://www.savers.com/en/contact-us
11400 S.E. 6th Street, Suite 125, Bellevue, WA 98004
11400 S.E. 6th Street, Suite 125, Bellevue, WA 98004
Savers does not prominently publish one universal public customer-service email address on its main Contact Us page.
Thrift Retail, Secondhand Clothing, Reuse, Recycling, Housewares and Specialty Retail
Savers has operated in the thrift and reuse sector for more than 70 years.
Savers reported nearly 24,000 team members for fiscal 2025. Approximately 67% of the workforce was full-time as of January 3, 2026.
As of July 4, 2026
375 stores
including
185 U.S. stores
172 Canadian stores
18 Australian stores.
Savers does not publish public walk-in corporate-office hours for its Bellevue headquarters.
Investor Relations
Careers
https://www.savers.com/careers
Savers stores sell pre-owned men’s, women’s, and children’s clothing. Merchandise is individually processed and priced, creating a frequently changing assortment rather than a standardized inventory.
Stores offer secondhand shoes across casual, athletic, formal, seasonal, and children’s categories. Inventory varies significantly because products come from community donations and nonprofit partnerships.
Customers can shop for handbags, backpacks, belts, scarves, hats, jewelry, and other secondhand accessories.
Savers and Value Village stores sell kitchenware, dishes, cookware, décor, storage items, and other reusable household products.
Stores carry used books, movies, music, and other media products depending on locally available donations.
Secondhand toys, puzzles, games, and children’s items are sold when they meet the company’s resale requirements.
Participating stores accept and sell selected small household appliances. Availability depends entirely on donation volume and product condition.
Some stores accept and sell smaller furniture pieces where local store policy and floor space allow. Large furniture may not be accepted at every location.
Many Savers-family stores operate Community Donation Centers. The company accepts reusable items on behalf of nonprofit partners and pays those nonprofit organizations for the donated goods.
Savers works with nonprofit partners by purchasing donated clothing and household goods collected on their behalf. These payments provide unrestricted revenue to participating organizations. Shopping itself does not directly fund the nonprofit partner.
Savers’ business model extends beyond retail resale. Unsold or unsuitable retail goods may move through wholesale markets where items can be reused or repurposed instead of being discarded.
Value Village is one of Savers Value Village’s major retail banners, particularly prominent in Washington and Canada. Stores offer clothing, housewares, books, accessories, and donation-center services.
Unique is another thrift-store banner operated within the Savers Value Village portfolio.
2nd Ave. operates as another Savers Value Village thrift brand, primarily serving selected U.S. markets.
Village des Valeurs is the company’s French-language Canadian retail banner.
425-462-1515
425-462-1515
425-462-1515
425-462-1515.
No universal current public consumer number is prominently listed.
Use
https://www.savers.com/en/contact-us
No separate verified nationwide support number is prominently published.
No universal Savers toll-free Customer Service number is prominently published.
Not applicable as a centralized consumer sales line. Purchases are made through individual retail stores.
No universal consumer Billing Department number is published.
No single public regional-office number is listed.
Individual stores publish their own local phone numbers through the Savers store locator.
Canadian and Australian stores maintain local market contacts rather than one universal international support number.
No public corporate emergency hotline is listed.
Savers does not prominently publish a dedicated Investor Relations phone line separate from the corporate switchboard.
Corporate phone
425-462-1515
Investor Relations
No permanent universal media number is prominently published on the consumer Contact Us page.
No universal public HR phone number is promoted.
Not applicable.
For problems involving a purchase, donation, return, store employee, pricing concern, or shopping experience, the most effective first step is usually to call or visit the specific Savers, Value Village, Unique, or 2nd Ave. store involved. Local store managers have direct access to the transaction context, store policies, donation operations, and staff involved.
If the local store cannot resolve the issue, submit the matter through https://www.savers.com/en/contact-us. Include the store address, purchase or donation date, receipt information, item details, employee names if known, and the outcome you are requesting. The written form is particularly useful for issues that require corporate review.
For investor or corporate matters, the headquarters phone is 425-462-1515 and the principal executive office is located in Bellevue, Washington. Consumer complaints should not be redirected to investor-relations channels unless the issue actually concerns securities or shareholder matters.
Complaints can involve store transactions, pricing, refunds, employee conduct, donations, nonprofit representations, accessibility, or other retail experiences. Keep your receipt, store address, transaction date, photographs when relevant, donation record, and copies of previous communications before escalating.
Start with the specific Savers-family store involved. Ask to speak with the manager and explain what happened, when it occurred, and the resolution you are requesting. Store-level management can address many ordinary retail and donation concerns without requiring corporate intervention.
If the issue involves a donation, nonprofit partnership, employee interaction, or another specialized area, identify that subject clearly in your communication. Donation-related complaints should include the donation-center location and the nonprofit partner involved if known.
If the first employee or manager does not resolve the problem, request review by the Store Manager or appropriate district or regional leadership. Keep a written timeline of previous conversations and any proposed solution.
Submit a written complaint through
https://www.savers.com/en/contact-us
Include all transaction and location details and retain a copy of the submission. Written communication is especially useful when the complaint concerns repeated store issues, inaccurate representations, or a disputed transaction.
For a significant unresolved matter, write to:
Savers Value Village, Inc.
11400 S.E. 6th Street, Suite 125
Bellevue, WA 98004
You can also call the corporate office at 425-462-1515.
If the issue involves shareholder rights, corporate governance, employment, privacy, or another specialized matter, use the department associated with that subject rather than continuing through ordinary store support.
Retail or donation-related complaints can potentially involve a state Attorney General, charity regulator, weights-and-measures authority, privacy regulator, or other agency depending on the issue. Because Savers is a for-profit retailer that works with nonprofit partners, charity-solicitation complaints should be directed to the appropriate state regulator if necessary.
If the complaint concerns a card charge or unresolved refund, contact the payment-card issuer after attempting resolution with the store and company. Preserve the receipt, transaction record, and correspondence.
For material disputes that remain unresolved, review the applicable purchase, employment, website, privacy, or other contractual terms. Depending on the issue and jurisdiction, small-claims court or another formal legal process may be available.
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