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- Nordstrom
About Nordstrom
Nordstrom is an American fashion retailer headquartered in Seattle, Washington. The business was founded in 1901 by John W. Nordstrom and Carl F. Wallin as a Seattle shoe store. Over more than 125 years, Nordstrom expanded into fashion apparel, shoes, accessories, beauty, designer merchandise, children’s products, home items, restaurants, personal styling, alterations, digital commerce, and off-price retail through Nordstrom Rack.
Nordstrom’s two primary retail brands are Nordstrom and Nordstrom Rack. The company also operates Nordstrom Local service hubs, restaurants and specialty coffee bars, styling services, beauty services, order pickup and returns, tailoring, gift services, and an extensive e-commerce business through Nordstrom.com and NordstromRack.com. Current company materials report more than 350 stores, while the company’s updated history describes the current network as nearly 400 Nordstrom, Nordstrom Local, and Nordstrom Rack locations.
An important current change occurred in May 2025, when the Nordstrom family and Mexican retailer El Puerto de Liverpool completed their acquisition of Nordstrom. Nordstrom ceased trading on the New York Stock Exchange and returned to private ownership. Erik Nordstrom and Pete Nordstrom currently lead the company as Co-CEOs.
Quick Information
Corporate Phone Number
Nordstrom does not prominently publish a separate general corporate switchboard for ordinary customer inquiries.
For Customer Service:
1-888-282-6060.
Customer Service Number
1-888-282-6060
This is Nordstrom’s primary current general Customer Service number.
Corporate Office Address
Nordstrom, Inc.
1617 6th Avenue
Seattle, WA 98101
United States
Headquarters Address
Nordstrom, Inc.
1617 6th Avenue
Seattle, WA 98101
United States
Nordstrom’s current corporate media contact page uses this Seattle headquarters address.
Corporate Employment Center
Many current corporate job postings use:
1600 7th Avenue
Seattle, WA 98101
This is part of Nordstrom’s downtown Seattle corporate-office footprint and should not be confused with the main 1617 6th Avenue corporate mailing address.
Customer Service: contact@nordstrom.com
Privacy: privacy@nordstrom.com
Online Fraud: onlinefraud@nordstrom.com
Public Relations: NordstromPR@Nordstrom.com.
Industry
Fashion Retail, Department Stores, Off-Price Retail, Apparel, Footwear, Beauty, Accessories, E-Commerce and Restaurants
Founded
1901
Nordstrom began as a Seattle shoe store.
Current Co-CEOs
Erik Nordstrom
and:
Pete Nordstrom
They became Co-CEOs following completion of the 2025 privatization transaction.
Ownership
Privately held
Current ownership is led by:
The Nordstrom family
and:
El Puerto de Liverpool, S.A.B. de C.V.
The Nordstrom family maintains the majority ownership stake.
Number of Employees
55,000+ employees
Current Nordstrom company history reports more than 55,000 employees in the United States.
Number of Stores
350+ stores
Nordstrom’s current press page reports more than 350 Nordstrom and Nordstrom Rack stores in the United States. Its company-history page describes the broader current estate, including Nordstrom Local, as nearly 400 locations.
Annual Revenue
Current Nordstrom history materials describe the company as generating:
More than $15 billion in annual revenue.
Corporate Office Hours
Nordstrom does not publish general public walk-in hours for its Seattle headquarters.
Customer Service operates through phone and digital support channels.
Website
Nordstrom Rack Website
https://www.nordstromrack.com/
Careers Page
https://careers.nordstrom.com/
Nordstrom recruits across retail, technology, finance, marketing, merchandising, private brands, store design, restaurants, fulfillment, customer contact centers, and other corporate functions.
Investor Relations
Nordstrom is no longer publicly traded following its May 20, 2025 acquisition.
The historical investor website remains useful for archival company information, but Nordstrom no longer has public common shareholders.
Nordstrom Products & Services
Nordstrom combines full-price fashion retail, off-price retail through Nordstrom Rack, online shopping, styling, alterations, beauty services, restaurants, loyalty benefits, pickup, delivery, and other customer services.
Women’s Clothing
Nordstrom sells women’s apparel across contemporary, designer, casual, workwear, activewear, occasion, maternity, and seasonal categories.
Products include dresses, tops, denim, pants, coats, sweaters, activewear, lingerie, and accessories.
Men’s Clothing
Men’s departments include suits, dress shirts, casualwear, denim, sportswear, outerwear, activewear, accessories, and designer fashion.
Nordstrom also provides men’s suiting, alterations, made-to-measure support, and tuxedo-related services.
Shoes
Shoes remain central to Nordstrom’s business heritage.
The company sells women’s, men’s, and children’s footwear across athletic, designer, casual, dress, boots, sandals, and specialty categories.
Designer Fashion
Nordstrom carries luxury and designer brands across clothing, shoes, handbags, accessories, jewelry, and beauty.
Availability varies by store and online assortment.
Beauty Products
Nordstrom sells cosmetics, skincare, fragrance, hair products, beauty tools, and luxury beauty brands.
Many stores provide free consultations, samples, treatments, and beauty events.
Handbags and Accessories
Customers can shop handbags, wallets, sunglasses, scarves, belts, hats, jewelry, watches, and other accessories.
Kids Clothing and Shoes
Nordstrom offers apparel and footwear for babies, children, and teenagers.
Styling services can also assist with kids’ wardrobes.
Home Products
Selected Nordstrom stores and Nordstrom.com offer bedding, décor, kitchen, gifts, candles, and other home products.
Nordstrom Rack
Nordstrom Rack is the company’s off-price retail brand.
It sells discounted fashion, shoes, accessories, beauty, and home merchandise through physical stores and NordstromRack.com.
Personal Styling
Nordstrom offers free in-store styling appointments.
Customers can receive personalized fashion and fit recommendations without an appointment fee or obligation to purchase.
Digital Styling
Customers can request personalized outfit and gift recommendations delivered digitally.
This service extends Nordstrom’s styling model beyond physical stores.
Nordstrom to You
Nordstrom to You brings stylists and alterations experts to a customer’s home, office, or hotel near selected stores.
Current pricing is $50 for a styling appointment and $300 for a closet consultation, with the fee paid through a Nordstrom gift card that can then be used for purchases or alterations.
Alterations and Tailoring
Nordstrom provides professional tailoring for denim, suits, dresses, special-occasion clothing, repairs, and other garments.
The company describes itself as the largest employer of tailors in North America.
Express Alterations
Selected locations offer faster alteration turnaround for qualifying garments.
Availability and fees depend on the item and store.
Clothing Repairs
Nordstrom tailors can perform selected repairs on garments, including items customers already own.
The service is not limited exclusively to new Nordstrom purchases.
Bra Fittings
Certified bra fitters provide personalized sizing and style recommendations.
Appointments can be made at participating stores.
Beauty Services
Nordstrom offers beauty consultations, events, treatments, fragrance assistance, and other beauty services at participating stores.
Restaurants and Coffee Bars
Nordstrom operates more than 200 restaurants and specialty coffee bars.
Concepts vary by store and may include full-service restaurants, cafés, coffee bars, and lounge concepts.
Nordstrom Local
Nordstrom Local locations are service hubs focused on online-order pickup, returns, alterations, and other convenience services.
They generally do not operate like traditional full-line merchandise stores.
Online Shopping
Customers can shop through:
and:
https://www.nordstromrack.com/
Free Shipping
Nordstrom provides free standard shipping on qualifying purchases.
Expedited shipping options are also available.
In-Store and Curbside Pickup
Participating Nordstrom stores offer in-store and curbside pickup for qualifying online orders.
Curbside availability varies by location and is not generally offered by Nordstrom Rack.
Returns and Exchanges
Nordstrom handles returns case by case with the stated goal of treating customers fairly.
Eligible returns can generally be made in store or by mail.
Gift Cards
Nordstrom sells physical and digital gift cards that can be used for qualifying purchases.
Gifting Services
Nordstrom provides gift boxes, reusable gift bags, personalized messages, and other gifting options.
The Nordy Club
The Nordy Club is Nordstrom’s customer loyalty program.
Members can earn points and receive Nordstrom Notes, access, services, and experiences based on program participation.
Nordstrom Card
Eligible customers can apply for Nordstrom-branded credit products and receive benefits connected to The Nordy Club.
Card services and billing are administered through the applicable card issuer and account platform.
Nordstrom Corporate Phone Numbers
Corporate Phone Number
Nordstrom does not prominently publish a separate general corporate switchboard for customers.
Use Customer Service:
1-888-282-6060.
Corporate Headquarters Number
For general consumer assistance:
1-888-282-6060
Customer Service Number
1-888-282-6060
Customer Support Email
contact@nordstrom.com.
Public Relations Number
1-877-746-6228
Published hours:
Monday to Friday: 8:00 AM to 5:00 PM PT.
Public Relations Email
NordstromPR@Nordstrom.com
Privacy Support Number
1-877-653-0390
This number assists customers with privacy-rights requests.
Privacy Email
privacy@nordstrom.com
Online Fraud Support
For suspicious Nordstrom communications or possible account fraud:
1-888-282-6060
Email:
onlinefraud@nordstrom.com.
Online Order Support
1-888-282-6060
Return Support
1-888-282-6060
Customers can also initiate returns online.
Billing Number
Nordstrom does not publish one universal billing number for every payment type.
Nordstrom Card customers should use the contact information shown on their card account or billing statement.
Local Store Number
Individual Nordstrom and Nordstrom Rack stores have their own phone numbers.
Store locator:
https://www.nordstrom.com/stores
Investor Relations Number
Not applicable for current public-shareholder support.
Nordstrom returned to private ownership in 2025.
Media / Press Number
1-877-746-6228.
Human Resources Number
Nordstrom does not publish one universal public applicant HR phone number.
Careers:
https://careers.nordstrom.com/
Emergency / After-Hours Number
Nordstrom does not publish a universal corporate emergency hotline.
For immediate emergencies at a store, contact local emergency services and store management.
How to Reach a Real Person at Nordstrom
For order, return, refund, product, account, or general shopping support, call 1-888-282-6060. Customers can also email contact@nordstrom.com. Have your order number, purchase date, store location, item information, and payment details available when speaking with Customer Service.
For a store-specific issue, contact or visit the Nordstrom or Nordstrom Rack location involved and ask to speak with a department manager or store manager. Privacy concerns can use 1-877-653-0390 or privacy@nordstrom.com, while suspected phishing or account fraud can be reported to onlinefraud@nordstrom.com.
Nordstrom Headquarters & Corporate Office Address
Nordstrom remains headquartered in downtown Seattle, Washington.
Seattle Corporate Headquarters
Nordstrom, Inc.
1617 6th Avenue
Seattle, WA 98101
United States
Current Nordstrom Public Relations materials publish this Seattle address.
Additional Corporate Office Footprint
Current Nordstrom corporate-career listings frequently use:
1600 7th Avenue
Seattle, WA 98101
for corporate roles in technology, finance, merchandising, marketing, and other functions.
Current Co-CEO
Erik Nordstrom
Current Co-CEO
Pete Nordstrom
Following the May 2025 acquisition, Nordstrom announced that Erik and Pete Nordstrom would lead the company as Co-CEOs.
Private Ownership
Nordstrom returned to:
Private ownership
on:
May 20, 2025.
Current Owners
The ownership group includes:
Members of the Nordstrom family
and:
El Puerto de Liverpool, S.A.B. de C.V.
The Nordstrom family holds the majority stake.
Acquisition Price
The privatization transaction paid shareholders:
$24.25 per share in cash
plus specified dividends.
Former Stock Listing
Nordstrom previously traded on:
New York Stock Exchange
under ticker:
JWN
Its shares ceased trading before the market opened on May 21, 2025.
Current Store Scale
Nordstrom currently reports:
More than 350 Nordstrom and Nordstrom Rack stores
while its updated company history describes nearly:
400 Nordstrom, Nordstrom Local and Nordstrom Rack locations.
Current Workforce
55,000+ employees.
Current Revenue Scale
More than $15 billion annually.
Restaurant Scale
Nordstrom currently operates:
200+ restaurants and specialty coffee bars.
Founding
Nordstrom was founded in:
1901
as a Seattle shoe store.
How to File a Complaint Against Nordstrom
Customers filing a complaint involving an online order, store purchase, return, refund, employee interaction, delivery, damaged merchandise, Nordy Club account, fraud concern, or another Nordstrom service should collect their order or receipt information, store location, transaction date, item details, photographs where applicable, and previous communication before escalating.
Step 1: Contact the Nordstrom Store or Customer Service
For a store purchase or in-person experience, begin with the department manager or store manager. For online orders or general concerns, call 1-888-282-6060 or email contact@nordstrom.com. Provide the order or receipt information and explain the problem clearly. Nordstrom states that it handles returns and exchanges fairly and reasonably on a case-by-case basis.
Step 2: Use the Appropriate Return or Order Resolution Process
If the complaint involves a return, start the return online or bring the item to a Nordstrom store. Current instructions state that mailed returns are generally processed in approximately 8 to 12 business days, with refunds typically appearing 3 to 5 business days after processing. In-store refunds are generally expected within 3 to 5 business days. Keep the return confirmation and shipping receipt until the refund is complete.
Step 3: Request Additional Customer Service Review
If the first representative cannot resolve the complaint, contact Customer Service again and ask for additional review. Provide the prior case information, dates, employee names where available, photographs, receipts, and a concise explanation of what remains unresolved. Privacy complaints should use 1-877-653-0390 or privacy@nordstrom.com, while suspected fraud should be reported through 1-888-282-6060 or onlinefraud@nordstrom.com.
Step 4: Send Formal Written Correspondence to Nordstrom Headquarters
For a serious unresolved corporate complaint, correspondence can be sent to Nordstrom, Inc., 1617 6th Avenue, Seattle, WA 98101. Include your full contact information, order or transaction details, store location where relevant, dates, prior complaint history, and copies of supporting records. Clearly state the requested resolution and keep proof of mailing or delivery.
Step 5: Use the Appropriate External Complaint Process if Necessary
If the matter remains unresolved, the appropriate outside process depends on the complaint. Payment disputes may involve the customer’s card issuer, privacy matters can involve applicable state regulators, and general consumer complaints may be filed with the relevant state Attorney General or consumer-protection agency. Product-safety complaints can involve the U.S. Consumer Product Safety Commission or another appropriate regulator depending on the item.
