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- Ross Stores
About Ross Stores
Ross Stores, Inc. is a major American off-price retailer headquartered in Dublin, California.
The company operates Ross Dress for Less and dd’s DISCOUNTS. Ross Dress for Less is one of the largest off-price apparel and home-fashion chains in the United States.
The business sells brand-name and designer clothing, footwear, accessories, beauty products, and home merchandise at prices generally below those found at traditional department and specialty stores.
As of fiscal 2025, Ross operated 1,917 Ross Dress for Less stores and 365 dd’s DISCOUNTS locations.
Quick Information
Industry
Off-Price Retail
Corporate Phone Number
925-965-4400
Customer Service Number
Ross handles general store feedback through its official Contact Us system. Website assistance is available at 1-800-335-1115.
Corporate Office Address
5130 Hacienda Drive
Dublin, CA 94568
United States
Headquarters Address
5130 Hacienda Drive
Dublin, CA 94568
United States
Ross primarily uses its online customer-contact form rather than publishing a general support email.
Stock Symbol
NASDAQ: ROST
Main Brand
Ross Dress for Less
Second Brand
dd’s DISCOUNTS
Ross Stores
1,917 as of fiscal 2025
dd’s DISCOUNTS Stores
365 as of fiscal 2025
Website
Ross Stores Products & Services
Ross operates off-price retail stores.
Clothing
Stores sell clothing for women, men, and children.
Footwear
Customers can purchase casual, athletic, dress, and seasonal footwear.
Accessories
Products include handbags, wallets, jewelry, and fashion accessories.
Home Products
Ross sells home décor, bedding, kitchen products, storage items, and seasonal goods.
Beauty Products
Stores carry beauty, personal-care, and fragrance products.
dd’s DISCOUNTS
dd’s DISCOUNTS focuses on value-oriented apparel and home products.
Ross Stores Corporate Phone Numbers
Corporate Office
925-965-4400
Ross’ corporate office is at 5130 Hacienda Drive in Dublin.
Website Assistance
1-800-335-1115
Ross Credit Card Customer Service
Card servicing is handled by Comenity Capital Bank, not Ross corporate Customer Service.
How to Reach a Real Person at Ross
For an in-store concern, start by speaking with the manager of the Ross location involved.
For broader feedback, use Ross’ official Contact Us form.
Have:
- Store location
- Purchase date
- Receipt
- Item information
- Payment details
- Description of the issue
ready.
Ross Stores Headquarters & Corporate Office Address
Corporate Headquarters
5130 Hacienda Drive
Dublin, CA 94568
United States
Ross officially identifies this Dublin location as its corporate office.
The headquarters supports merchandising, buying, administration, finance, logistics, technology, and other corporate functions.
How to File a Complaint Against Ross Stores
Step 1: Speak With the Store Manager
Start at the store involved.
Step 2: Use Ross’ Contact System
Submit detailed feedback online.
Step 3: Provide Your Receipt Information
Include the store, date, item, and transaction details.
Step 4: Request Further Review
Ask for escalation when the first response is insufficient.
Step 5: Contact Corporate Headquarters
Ross Stores, Inc.
5130 Hacienda Drive
Dublin, CA 94568
Step 6: Credit Card Complaints
Contact Comenity Capital Bank directly for Ross credit-card servicing disputes.
Step 7: Consumer Complaint
Use the appropriate state consumer-protection agency when necessary.
