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- Banfield Pet Hospital
About Banfield Pet Hospital
Banfield Pet Hospital is a major U.S. veterinary healthcare provider specializing in preventive and general veterinary medicine for dogs and cats. The organization offers wellness examinations, vaccinations, laboratory testing, dental care, surgery, parasite prevention, nutrition guidance, virtual veterinary services, pharmacy products, and preventive-care packages through its nationwide hospital network.
Banfield was founded in Portland, Oregon, in 1955. The practice has grown into more than 1,000 hospitals across the United States and Puerto Rico and is supported by more than 3,600 veterinarians. Banfield joined the Mars family of businesses in 2007 and now operates as part of Mars Veterinary Health.
Current Banfield headquarters is in Vancouver, Washington, at 18101 SE 6th Way, Vancouver, WA 98683. The organization is led by President Jeff Ellison, who was appointed to the role in September 2025. Banfield’s parent network, Mars Veterinary Health, includes nearly 70,000 veterinary professionals and associates across thousands of clinics worldwide.
Quick Information
Corporate Phone Number
Banfield’s official Contact Us page does not currently publish a separate general headquarters switchboard.
For website and general digital support:
877-656-7146
For hospital-specific clinical matters, contact the individual Banfield hospital directly.
Customer Service Number
Banfield uses different service numbers depending on the issue.
Major support contacts include:
Wellness Plan Enrollment: 866-277-7387
Wellness Plan Billing: 866-935-5738
Plan Cancellation / General Plan Questions: 888-649-2716
Online Orders / Home Delivery: 888-626-3992
Website Support: 877-656-7146.
Corporate Office Address
Banfield Pet Hospital
18101 SE 6th Way
Vancouver, WA 98683
United States
Headquarters Address
Banfield Pet Hospital
18101 SE 6th Way
Vancouver, WA 98683
United States
Banfield’s current official Contact Us page confirms this address as its headquarters.
Banfield uses specialized email contacts rather than one universal public email.
Hospital feedback, Wellness Plan billing, plan questions, online-order support, and website support each have their own email channels through the official Contact Us page.
Industry
Veterinary Healthcare, Preventive Pet Care, Veterinary Hospitals, Pet Wellness and Companion Animal Medicine
Founded
1955
Banfield was founded in Portland, Oregon.
Current President
Jeff Ellison
Jeff Ellison became President in:
September 2025.
Chief Medical Officer
Alea Harrison, DVM
Chief Client Officer
David Sturrus
Chief Financial Officer
Andrea Sinnott.
Parent Company
Mars, Incorporated
Veterinary Parent Organization
Mars Veterinary Health
Banfield has been part of Mars Veterinary Health since 2007.
Number of Hospitals
1,000+ hospitals
across the United States and Puerto Rico.
Number of Veterinarians
3,600+ veterinarians.
Broader Banfield Professional Workforce
Mars Veterinary Health currently describes Banfield as having more than:
16,000 veterinary professionals
across its hospital network.
Parent Veterinary Network Scale
Mars Veterinary Health currently reports:
Nearly 70,000 associates
12,000+ veterinarians
22,000+ paraprofessionals
and:
Approximately 3,000 veterinary clinics worldwide.
Corporate Office Hours
Banfield does not publish standard public walk-in hours for its Vancouver practice headquarters.
Pet owners should contact the appropriate support team or local hospital before visiting.
Website
Careers Page
Investor Relations
Not applicable.
Banfield is part of privately held Mars, Incorporated and does not have public shareholders.
Banfield Pet Hospital Services
Banfield focuses heavily on preventive veterinary medicine while also providing treatment for common illnesses, injuries, dental needs, surgeries, and other general veterinary conditions.
Comprehensive Veterinary Exams
Banfield veterinarians perform full physical examinations for dogs and cats.
Exams can include evaluation of the eyes, ears, mouth, heart, lungs, skin, coat, abdomen, joints, neurologic health, weight, nutrition, and other body systems.
Preventive Care
Preventive medicine is central to Banfield’s care model.
Services can include routine examinations, vaccinations, diagnostic testing, parasite screening, nutrition guidance, dental assessment, and age-appropriate monitoring.
Puppy Care
Banfield offers preventive services designed for puppies during their first months of life.
Care can include examinations, vaccine series, parasite screening, deworming, diagnostic testing, nutrition advice, and spay or neuter services in qualifying wellness plans.
Kitten Care
Kitten programs focus on early-life preventive health.
Current services can include exams, feline vaccinations, parasite screening, deworming, FeLV/FIV testing, nutritional guidance, and optional spay or neuter procedures.
Adult Dog Care
Adult dogs can receive annual or semiannual wellness exams, vaccines, bloodwork, parasite testing, dental care, nutrition counseling, and illness treatment.
The veterinarian may recommend additional services according to breed, lifestyle, age, and medical history.
Adult Cat Care
Banfield provides routine preventive care and general medicine for adult cats.
Services can include physical examinations, diagnostic testing, feline vaccinations, parasite screening, dental care, and treatment of illness.
Senior Pet Care
Banfield offers enhanced preventive plans for senior dogs and cats.
Senior Care packages can include bloodwork, urinalysis, blood-pressure evaluation, thyroid screening, X-rays, cardiac tests, and other age-related diagnostic services.
Vaccinations
Banfield provides routine vaccinations for dogs and cats based on age, risk factors, and local recommendations.
Current Optimum Wellness Plan materials reference vaccines such as rabies, distemper/parvo, Bordetella, leptospirosis, Lyme disease, feline leukemia, and feline distemper.
Diagnostic Blood Work
Banfield offers blood testing to help evaluate organ function, blood-cell levels, infection, and other health indicators.
Diagnostic testing becomes especially important for senior animals and pets with ongoing medical conditions.
Fecal Testing
Fecal examinations help detect intestinal parasites and other gastrointestinal health concerns.
These tests are included in multiple preventive-care packages.
Urinalysis
Urine testing can help veterinarians assess kidney, urinary-tract, metabolic, and other health conditions.
It is included in selected adult and senior wellness packages.
Heartworm Testing
Banfield provides heartworm screening for dogs and other parasite-related diagnostics.
Preventive medication can also be prescribed where appropriate.
Flea and Tick Prevention
Veterinarians can recommend and prescribe flea, tick, and heartworm preventive products.
Selected Optimum Wellness Plans allow parasite-control products to be added as a customized service.
Dental Exams
Banfield evaluates oral health during comprehensive examinations.
Veterinarians can identify dental disease, gum inflammation, fractured teeth, tartar, and other concerns.
Professional Dental Cleaning
Selected Banfield plans include professional dental cleaning.
The procedure can involve scaling above and below the gumline, anesthesia, pre-anesthetic testing, pain management, and other clinical steps.
Spay and Neuter Surgery
Banfield provides routine spay and neuter procedures at participating hospitals.
These procedures can be included in certain puppy and kitten preventive-care packages.
General Surgery
Banfield hospitals perform various routine veterinary surgical procedures depending on the hospital, veterinarian, and patient’s medical needs.
Complex emergency or specialty cases may be referred to another hospital.
X-Rays
Radiography is used to evaluate bones, joints, organs, chest conditions, abdominal concerns, and other health issues.
Advanced senior wellness plans include specified radiographic services.
Blood Pressure Monitoring
Banfield provides blood-pressure testing, particularly for senior pets and animals with certain medical conditions.
Current Senior Care plans incorporate routine blood-pressure evaluations.
Nutrition Guidance
Veterinary teams provide guidance on weight, feeding, dietary needs, and general pet nutrition.
Selected preventive plans include one-on-one nutrition consultations.
Prescription Medications
Banfield veterinarians can prescribe medications for qualifying conditions.
Products may be obtained through hospital pharmacies or Banfield’s online pharmacy where available.
Online Pharmacy and Home Delivery
Banfield offers online ordering and home delivery for qualifying pet medications and products.
Current support number:
888-626-3992.
Virtual Visits
Banfield offers virtual veterinary appointments for qualifying concerns.
Virtual care can help with medication questions, preventive-care guidance, puppy and kitten advice, procedure follow-up, test results, and other appropriate matters.
Pet Chat
Optimum Wellness Plan customers can access Pet Chat support subject to applicable state telehealth restrictions.
Current plans include unlimited Pet Chat in many preventive-care packages.
Optimum Wellness Plans
Optimum Wellness Plans are annual preventive-care packages rather than pet insurance.
They can include unlimited office visits, comprehensive exams, vaccinations, diagnostic tests, virtual care, dental services on qualifying plans, and discounts on other products and services.
Banfield Access Plan
The Banfield Access Plan is positioned as a lower-cost preventive-care option.
It includes selected routine preventive services and unlimited office visits while offering a more limited package than some Optimum Wellness Plans.
Banfield Foundation
Banfield Foundation works to improve access to veterinary care for pets and communities with financial or geographic barriers.
It operates as part of a broader charitable effort across Mars Veterinary Health businesses to expand access to preventive and other veterinary services.
Banfield Pet Hospital Corporate Phone Numbers
Banfield uses specialized phone numbers rather than one universal call center for every need.
Corporate Phone Number
Banfield’s current official Contact Us page does not prominently list a general headquarters switchboard.
Corporate Headquarters Number
No separate current public headquarters switchboard is prominently published by Banfield.
Headquarters Number
For digital and general website assistance:
877-656-7146
For medical matters, use the specific Banfield hospital.
Customer Service Number
Banfield routes Customer Service according to issue type.
Optimum Wellness Plan Enrollment
866-277-7387.
Wellness Plan Billing and Payment
866-935-5738.
Wellness Plan Cancellation Number
888-649-2716
This line accepts:
Phone or text.
Wellness Plan General Questions
888-649-2716
Online Order Support
888-626-3992.
Home Delivery Support
888-626-3992
Website Support Number
877-656-7146.
MyBanfield Digital Support
877-656-7146
Hospital Experience Feedback
Banfield provides a dedicated hospital-feedback email and Contact Us form.
The most appropriate first contact is generally the hospital where care was received, followed by the corporate feedback channel.
Local Hospital Number
Each Banfield Pet Hospital has its own local telephone number.
Use the hospital finder at:
https://www.banfield.com/locations
Billing Number
For Optimum Wellness Plan billing:
866-935-5738
Cancellation Number
888-649-2716
Toll-Free Number
Major toll-free support numbers include:
866-277-7387
866-935-5738
888-649-2716
888-626-3992
877-656-7146
Sales Number
Banfield does not operate a conventional consumer sales department.
Plan enrollment questions can use:
866-277-7387
Emergency / After-Hours Number
Banfield does not publish one nationwide emergency veterinary number.
For an urgent pet emergency, contact the nearest appropriate emergency veterinary hospital immediately rather than the corporate headquarters.
Investor Relations Number
Not applicable.
Banfield is part of privately held Mars.
Media / Press Number
Banfield handles media through its corporate communications and Newsroom channels.
No permanent consumer-facing media telephone number is prominently published on the main Contact Us page.
Human Resources Number
Banfield does not publish one universal public applicant HR number.
Careers:
How to Reach a Real Person at Banfield Pet Hospital
For a medical question or complaint involving your pet’s treatment, call the specific Banfield hospital where your pet was examined because that team has access to the medical record and treatment history. For Wellness Plan enrollment use 866-277-7387, billing issues use 866-935-5738, cancellations or general plan questions use 888-649-2716, and online pharmacy or delivery concerns use 888-626-3992.
For website or MyBanfield problems, call 877-656-7146. Banfield also provides hospital-experience feedback and online contact forms for complaints that need review beyond the local hospital. Have the pet’s name, hospital location, appointment date, invoice or Wellness Plan information, and previous communication available before escalating.
Banfield Pet Hospital Headquarters & Corporate Office Address
Banfield’s current Practice Headquarters is:
Banfield Pet Hospital
18101 SE 6th Way
Vancouver, WA 98683
United States
Banfield’s official Contact Us and leadership pages continue to identify Vancouver, Washington as its headquarters location.
Vancouver Practice Headquarters
18101 SE 6th Way
Vancouver, WA 98683
United States
Hundreds of corporate professionals support Banfield’s veterinary hospitals from this Vancouver headquarters.
Current President
Jeff Ellison
Banfield appointed Jeff Ellison President on:
September 22, 2025
after he previously served in field operations and as Chief Operating Officer.
Chief Medical Officer
Alea Harrison, DVM
She oversees medical strategy and supports Banfield’s nationwide veterinarian network.
Current CFO
Andrea Sinnott.
Current Chief Client Officer
David Sturrus.
Parent Company
Banfield is part of:
Mars, Incorporated
through:
Mars Veterinary Health.
Mars Ownership History
Banfield joined the Mars family in:
2007.
Hospital Scale
Banfield currently reports:
1,000+ hospitals
across the U.S. and Puerto Rico.
Veterinarian Scale
Banfield reports:
3,600+ veterinarians.
Broader Veterinary Professional Scale
Mars Veterinary Health describes Banfield as employing more than:
16,000 veterinary professionals.
Geographic Presence
Banfield primarily operates across:
United States
and:
Puerto Rico
while Mars Veterinary Health’s broader family extends internationally.
Preventive Care Focus
Banfield identifies itself as the leading U.S. provider of preventive veterinary care.
Its business model emphasizes routine wellness visits and preventive-care plans instead of relying only on illness treatment.
Mars Veterinary Health Scale
Mars Veterinary Health currently reports approximately:
3,000 veterinary clinics worldwide
and:
Nearly 70,000 associates.
Stock Listing
Not applicable.
Banfield and parent Mars, Incorporated are privately held.
How to File a Complaint Against Banfield Pet Hospital
Complaints may involve veterinary treatment, a hospital employee, billing, an Optimum Wellness Plan, online pharmacy order, cancellation, payment, or another Banfield service. Gather the pet’s name, hospital location, appointment date, invoice, Wellness Plan documents, photographs where relevant, and previous correspondence before escalating.
Step 1: Contact the Banfield Hospital
For a complaint involving veterinary care, diagnosis, treatment, medications, staff behavior, or a hospital visit, begin with the specific Banfield location involved. Ask to speak with the Practice Manager or appropriate hospital leader and explain the issue clearly. Provide the pet’s name, date of visit, invoice, and a concise timeline. For medical concerns, this local team is important because it has direct access to the pet’s clinical record and treatment history.
Step 2: Use Banfield’s Hospital Feedback Process
If the hospital does not resolve the complaint, submit the issue through Banfield’s official hospital-experience feedback channel or Contact Us form. Include the hospital location, pet information, date of service, staff already contacted, and the resolution you are seeking. Banfield’s current Contact Us page provides a dedicated route specifically for hospital experience feedback.
Step 3: Contact the Correct Wellness Plan or Order Department
For Optimum Wellness Plan enrollment concerns call 866-277-7387, billing complaints use 866-935-5738, and cancellation or general plan disputes use 888-649-2716. Online-order or home-delivery complaints should be directed to 888-626-3992. Keep copies of plan documents, bills, payment confirmations, cancellation requests, and any previous support replies.
Step 4: Send Formal Written Correspondence to Banfield Headquarters
For a serious unresolved corporate complaint, written correspondence can be sent to Banfield Pet Hospital, 18101 SE 6th Way, Vancouver, WA 98683. Include the client’s contact details, pet’s name, hospital location, dates of service, invoice or plan information, prior complaint history, and a chronological explanation of what occurred. Attach copies rather than original documents and retain proof of delivery.
Step 5: Contact the Appropriate External Authority if Necessary
If the issue remains unresolved, the correct outside authority depends on the complaint. Veterinary-care and professional-conduct concerns may be submitted to the state veterinary medical board that licenses the veterinarian or facility. Payment disputes may involve the card issuer, while consumer-contract issues may involve the appropriate state Attorney General or consumer-protection office. Animal-welfare emergencies should be reported to the appropriate local authority. Keep medical records, invoices, complaint correspondence, and Banfield responses before filing externally.
